McLaren Store Arvostelua 853

Annoying AF f1

Fast and efficient customer service

I was buying an Audi R8 from here and i done a Car Verticle check on it (Reg: YJ18 SDC) Sazuka Grey R8, it turned out to have been involved in a Accident not once but 3 times in 1 year! I would highly recommend doing a Carverticle check before buying from here.

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Very disappointed with the quality and sizing of the merchandise. And not for the first time.
This time, I ordered a Lando Norris unisex t-shirt in a large size of 3XL for my nephew.
The shirt arrived with EVRI, which was also a surprise, as previously they used Royal Mail, which I always prefer. When my nephew visited to collect his gifts, we found the shirt was badly sized for a 3XL and would not fit overall. Also the cotton t-shirt fabric was a very thin, and cheap weave. You could see the light through it and almost watch tv through it! We buy a lot of sportswear annually and spend a lot of money, with premier branded merchandise retailers. We really expect better for the price. And paying 5.50 for returns! Most retailers offer free returns. This amount to have to pay to return a small item, such as this t-shirt is grossly unfair and certainly does nothing at all for good customer service practice! And the returns address is in the UK! I note that McLaren store has now terminated the Contract with Castore. I sincerely hope that quality and service will now improve. I will be awaiting my refund for my returned item. If it is not received, within the stated timeframe, no doubt I will be back here again, updating my complaint!
Customers deserve better!

Mia was excellent in her communication resolving the issue with my undelivered items. She was very polite and is to be highly commended for her customer support skills.

Mia, Rebeca and Adam where the people who helped me a lot during my order.

My package got lost in transit. They solved the problem quickly and re sent me my order.

Harry was very helpful and the issue was resolved quickly.
Excellent costumer service

Very helpful staff, they responded within a few hours to my request. I would like to express my gratitude to Karo and whoever else was involved!

IT helped me very quick with my requests

Excellent products and an excellent company.

Many thanks to Bella and the support team for the quick and efficient help!

The assistants that I chatted to via the web chat were very helpful and quickly responded to my messages as well as got my issue resolved in a timely fashion.

Nick collins

I needed help with details about a poster I bought, when I emailed customer service they emailed right away that I’d get a response within 3 business days. Mia responded the next morning with the answer I needed! Great customer service!

Quick response back, great customer service and helpful.

Excellent quality & super customer service

This is a company that really cares about customer service. I’m truly amazed and how much they care about getting things right - even when I made the delivery error! Mia has helped get my gift delivered so quickly and with such grace even though I was the one who made an error. I’ve absolutely loved dealing with this company. They should give lessons in customer service! Thanks Mia, you are a superstar !