I had a delayed delivery due to carrier issues. I raised this with customer services as the item ordered was for a birthday present that was late due to the issue. The lovely Tracey in customer servic... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Wanted to check on some product details so contacted Lyle and Scott. Very quick and precise communications. More info needed and provided which got me the information I required so I knew if an older... Näytä lisää
Yritys on vastannut
Mehr als ein „tut mir leid“ für die schlechte Qualität kam leider nicht. Völlig unverständlich für mich, dass ich unzählige Mails schreiben musste. Aber Zalando hat mir einen Teil des Kaufpreises erst... Näytä lisää
Yritys on vastannut
My parcel was delivered to the incorrect address. When i contacted customer services they dealt with my issue very promply. They ensured I received a replacement intime for my grandsons birthday. I am... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Miestenvaateliike
- ja myös
- Asusteet
Yrityksen kirjoittama
Quality menswear since 1874.
Yhteystiedot
Yhdistynyt kuningaskunta
- 0330 057 0817
- customersupport@lyleandscott.com
- www.lyleandscott.com
4,4
Erinomainen
2 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I highly recommend Lyle & Scott's…
I highly recommend Lyle & Scott's customer service for their outstanding support.
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lyle & Scott
Hello Davide,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that you would highly recommend our Customer Support team. Providing outstanding service and ensuring our customers feel supported is something we always strive for, so it’s wonderful to know this was reflected in your experience.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
Mein Päckchen würde irrtümlich von DHL…
Mein Päckchen würde irrtümlich von DHL wieder an den Versender geschickt, aber der Service hat sich so toll darum gekümmert, daß ich das Päckchen mit nur einer sehr geringen Verspätung erhalten konnte. Tolle Leistung!
29. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lyle & Scott
Hello Heike,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that, although your parcel was mistakenly returned to us by DHL, our Customer Support team was able to assist and ensure you received your order with only a small delay.
Providing prompt and reliable support when unexpected issues arise is something we always strive for, so it’s wonderful to know this was reflected in your experience.
Thank you for taking the time to share your kind feedback and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Very quickly sorted out my order.
I made a mistake while placing order but Micheal was able to find my order and correct my mistake. My order arrived next day and was perfect fit, great colour.
18. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lyle & Scott
Hello Mrs Haldane,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that Micheal was able to quickly locate your order and help correct the mistake with your purchase. It’s wonderful to know that your order arrived the very next day and that you were pleased with both the fit and the colour.
I will be sure to pass your kind comments on to Micheal, as recognition like this means a great deal.
Thank you again for taking the time to share your experience and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Swift and professional response
Swift and professional response. Refund was processed in a timely manner without me chasing. Great customer service experience.
17. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lyle & Scott
Hello Ros,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that you received a fast response to your query and the refund was processed for you. Providing timely, helpful and easy-to-understand support is something we always strive for, so it’s great to know this was reflected in your experience.
We truly appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
Excellent customer service .
Excellent customer service my delivery issue was dealt with immediately and efficiently.
16. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lyle & Scott
Hi Pauline
Thank you for taking the time to leave us this 5 star review, it really appreciated.
We are delighted to hear that your delivery issue was resolved immediately and if we can be of any assistance in the future please do not hesitate to contact us.
Thanks again
Lyle & Scott, Customer Support
Still no way to track down my package
Still no way to track down my package. Links worked at first but info was poor. They are not working anymore. Just need to know when the order will be delivered.
18. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lyle & Scott
Hi Xavier
We are sorry to hear that you are having problems with the tracking on your order, I have traced the correspondence and checked on the tracking and can see that the order was shipped and was on route to the courier, this can take a few days to arrive but has since been updated with the delivery details.
Kind regards
Lyle & Scott, Customer Support
It was easy to submit my query and the…
It was easy to submit my query and the response was swift and helpful.
Tracey, who was dealing with my issue was very professional and understanding.
Great customer service
14. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lyle & Scott
Hi Stephen
Thank you for taking the time to leave us this great review.
We are delighted to hear that your query was was resolved quickly and you received great service from Tracey, your feedback has also been forwarded on to the Team.
If we can be of any help in the future, please do not hesitate to contact us.
Thanks again
Lyle & Scott, Customer Support
Refused a discount code as I wasn’t…
Refused a discount code as I wasn’t buying enough items. Their attitude was a bit “snotty”.
15. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lyle & Scott
Hi Phil
We are sorry to hear of your disappointment when trying to use the discount code, unfortunately the code that was being applied was for a specific promotion where if you purchased 2 or more items a further 10% discount could be applied.
We do offer a 10% discount for 1st time orders when you sign up to the newsletter and this applies to any purchase, we will reach out to you directly with the details.
Kind regards
Lyle & Scott, Customer Support
Ottimo servizio di assistenza
Ottimo servizio di assistenza. Non trovavo più il mio ordine e mi hanno immediatamente risposto ed aiutato. Lyle & Scott splendida marca con ottimo abbigliamento. Ho acquistato t Shirt e polo di ottima qualità ed ho scoperto anche una pronta assistenza al cliente. Per me si meritano 5 stelle !
11. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lyle & Scott
Hi Francesco
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that you received a fast response and clear answers to your queries. Providing timely, helpful and easy-to-understand support is something we always strive for, so it’s great to know this was reflected in your experience.
We truly appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
I lkie this brand but i can not buy something from website.
I lkie this brand, but for me it's impossible to buy soething via website. Everytime my orders are cancelled. Pitty. Tryed to solve those problems with customer support, but still exist.
11. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lyle & Scott
Hello
We are sorry to hear of your disappointment and that your orders are cancelled.
The increased security measures through our third party payment platform is unfortunately beyond our control and all security measures are in place to protect the customer and retailer alike.
Kind regards
Lyle & Scott, Customer Support
1874 its a Good Vintage
Was auto added to the 1874 Loyalty Scheme, but didnt get the 250 sign up points. Contacted Customer Service automatically added - no fuss. A company with excellent quality products and good customer service
9. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lyle & Scott
Hello Martin,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that our Customer Service team was able to quickly resolve the issue with your 1874 Loyalty Scheme sign-up points and ensure everything was added correctly with no fuss.
It’s especially pleasing to know that you’re enjoying the benefits of the programme and that you value both the quality of our products and the service you received from our team.
Thank you for taking the time to share your experience and for being a valued member of the 1874 Loyalty Scheme.
Kind regards,
Customer Support
Lyle & Scott
Fast response and clear answer to my…
Fast response and clear answer to my queries
9. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lyle & Scott
Hello Ros,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that you received a fast response and clear answers to your queries. Providing timely, helpful and easy-to-understand support is something we always strive for, so it’s great to know this was reflected in your experience.
We truly appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
Outstanding Customer Service!
I recently contacted the customer support team regarding an issue with my order, and I could not be happier with the experience.
From start to finish, the service was absolutely exceptional. They listened to my problem patiently and resolved it promptly.
1. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lyle & Scott
Hello Tiz,
Thank you very much for your fantastic 5 star review.
We’re absolutely delighted to hear that you had such a positive experience with our Customer Support team. It’s wonderful to know that your concerns were listened to carefully and that your issue was resolved promptly.
Providing patient, attentive and effective support is something we always strive for, so it’s incredibly rewarding to hear that this was reflected throughout your experience.
Thank you for taking the time to share your kind feedback and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Customer support great help
Customer support promptly helped me with a return and an exchange order. Very efficient and caring.
1. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lyle & Scott
Hello Mic,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that our Customer Support team was able to assist you promptly with both your return and exchange. It’s wonderful to know that you found the service efficient and caring throughout the process.
Providing helpful and responsive support is something we always strive for, so your kind feedback means a great deal to us.
Thank you again for taking the time to share your experience and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
cortesi e disponibili al 100%
3. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lyle & Scott
Hello Carlo,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that you found our team to be so courteous and helpful. Providing attentive and reliable support to our customers is something we take great pride in, so it’s wonderful to know this was reflected in your experience.
We truly appreciate you taking the time to share your feedback and your kind words.
Kind regards,
Customer Support
Lyle & Scott
Very helpful and problem resolved…
Very helpful and problem resolved straight away
30. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lyle & Scott
Hello Mary,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that our team was able to assist you and resolve your issue straight away. Providing helpful and efficient support is something we always strive for, so it’s wonderful to know that this was reflected in your experience.
We truly appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
After getting a initial poor response…
After getting a initial poor response to my problem from the retailer.
Contacting the head office Tracey in customer care restored my faith in this quality brand. With her rapid resolution. Many thanks
17. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lyle & Scott
Hello Andrew,
Thank you very much for taking the time to leave us a fantastic 5 star review.
We’re delighted to hear that Tracey in our Customer Care team was able to restore your confidence in the brand and provide a quick resolution to your issue. While we’re sorry to hear that your initial experience was disappointing, it’s wonderful to know that the support you later received made such a positive difference.
I will be sure to pass your kind comments on to Tracey, as feedback like this is always greatly appreciated.
Thank you again for your support and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
responds quickly and politely
28. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lyle & Scott
Hello Jean,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that you found our team quick to respond and polite throughout your experience. Providing efficient and friendly support is something we always strive for, so it’s great to know this was reflected in your interaction with us.
We truly appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
Schade grijze pull
Bij ontvangst van een grijze pull, hadden we gezien dat er een gat in de mouw was en hebben we contact opgenomen met de klantenservice. Kort nadien hebben we dan een andere ontvangen maar dit keer zonder schade. Alles netjes en correct opgelost, waarvoor dank.
22. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lyle & Scott
Hello,
Thank you very much for your fantastic 5 star review.
We’re pleased to hear that, although your grey jumper arrived with an issue, our customer service team was able to resolve this quickly and arrange a replacement for you without any problems. It’s great to know that the new item arrived in perfect condition and that everything was handled smoothly.
We truly appreciate you taking the time to share your experience and your kind feedback.
Kind regards,
Customer Support
Lyle & Scott
Great service
Manufacturing defect with original product, but fantastic customer service led to a replacement being issued immediately and followed up to make sure all was ok.
Very impressed
27. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lyle & Scott
Hello Dave,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that, although there was an issue with the original item, our customer service team was able to resolve this quickly and arrange a replacement for you without delay. It’s also great to know that the follow-up support helped ensure everything was fully resolved to your satisfaction.
Providing responsive and reliable support is something we always strive for, so your kind feedback is greatly appreciated.
Thank you again for taking the time to share your experience and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
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