Lumosity Arvostelua 

I would give it a zero star if I could. I have been using Luminosity for about 15 years now and have always been so happy with it. Recently for some reason it upgraded which I had been told was something you don't want to do but I couldn't stop it. The new version is awful and I am going to end my subscription. I know I am not alone in this but I can't understand why they would take something that worked so well and make it so awful. They do not deserve my custom.

I subscribed to the subscription version of lumosity. There is a game that I dislike (Pirate passage)_and so I just play it to sabotage and get it over with. For a while I've distrusted the scoring but when I was given a top score after sabotaging every game to get it over with and making no effort whatsoever and failing every time it gave me a new top score. I no longer trust lumosity and won't be renewing subscription.

When I first started using this app, it was like a miracle — I immediately wanted to subscribe. In general, the app is nice, I like it to keep my thinking sharp. Yet, with time, it became more boring. Besides, it would be great to be able to tag some games as least favorite and never have them suggested — I hate getting them in the daily training.

2 month abo i paid for the year now they asking for more money and can not play all the games

I've been 'playing' Lumocity for a year now, and have been impressed with how it has improved my maths, memory, speed at doing tasks - yes, some of thjs is down to getting used to the games, but even taking that into account, I'm really pleased with improvements.
Maths has been especially noticeable!
I recommend this to anyone wanting to improve their brain!

A month ago I wrote a scathing review of Lumosity for their lack of response over my issues about signing up for Premium but not being able to access it. However, I have now to say I take it all back, as after a bit more time I did hear from one of their operatives, Sarthak Khare, who has been really helpful and followed through with several emails to help me. He sorted the problem and I am now able to access all the content I wanted. I couldn't have had better service, in the end, and am now enjoying the app. Thank you.

When you turn off auto renew, you get a mail that your subscription is ending. And then 15 minutes later they have turned it back on and charged your card.

Extremely disappointing experience. I paid for a one-month subscription but never received access at the email I used to sign up. I contacted customer support and, after providing all requested information, received no follow-up for four days. The lack of timely assistance shows they do not prioritize resolving customer issues. I feel I wasted $12 on a service that failed to deliver what was promised.

I've been contacting Luminosity for weeks regarding my inability to play: Vocabulary Proficiency. There is never a response when clicking on to an answer. Nothing. Entire game: Not responding - Also never receive a response from Luminosity - ZERO CUSTOMER SERIVCE. EXPERIENCEING THIS FROM AUIGUST 18 - AUGUST 31, 2025. -

If I could rate it a negative star review, I would. The games are a joke. I ended up with mild cognitive impairment following a hit and run accident with 18-wheeler. I was told to do brain training like Lumosity.com. The games are not brain training at all. Then they automatically renewed my account twice because I changed email addresses. They refuse to refund the double charge.

Lumosity’s site lauds their newer games, but I couldn’t locate any of them on their website. I sent an email asking how to access them and again received links, but they don’t work for me. This is pretty crappy—I’m paying for content I can’t access and plan to cancel my membership.

The user experience is poor with the application. It's clear they hire coders with no experience that don't know how to make a good interface; and the scoring is unfathomable. For the first issue, an example is Top That; if you go through it one time and the warning audience sound comes in, it won't again and the game just STOPS. What happened to clear the cache??? They are telling me I have to do that. Seriously? This is not supposed to be like work. For the other issue, an example is a memory game where it is IMPOSSIBLE to get a good score unless you have enough time but 19 out of 20 turns the time is too short to get anywhere and so your score goes down. Scores go down quickly once you play a game often; it takes forever to move the needle if you have done that. They say it's not about the score then why keep one? I have complained numerous times but nothing changs.

We were just billed $180 for a year. I used to like this site and the games but started to have problems last year with billing. I turned OFF the auto-renewal and yet the pmt (more than double what it was last year) still went through! This must be illegal. There is no way to cancel your subscription. It even says on their website that you don't need to cancel, just turn off the auto renewal. Well if that isn't even honored why bother? How do companies get away with this bad behavior?? It's infuriating!!! Slimeballs

I signed up for Lumosity for my husband after his stroke. It was too much for him and I did not cancel my subscription at that time thinking it would automatically time out after one year. I was wrong. I have continued to be billed for the last 5 years. They are impossible to get hold of to get any results for cancellation and once again this year I have been billed.

Be very careful with this company. They bank on you forgetting to cancel and make cancelling very difficult. As a result I will never use this site again and still have not been successful in cancelling my subscription, that has never been used.

After a year not playing- money was taken from not from designated personal account (where payment was declined) but joint account-without permission. This surely is illegal?

Try to unsubscribe from this App and you will be on a Merry go round! My sister has been a client for 10 years and has tried to unsubscribe and stop direct debit payment. A nightmare. You go on their website click an area to unsubscribe, you get a message that they have sent you an email with a link. The email does not have a link it has an orange LOG IN spot, tap on that and you're back to their website asking you to log in, you log in, again you're told they have sent you an email, again with the orange LOG IN. This is a continuous circle they have you on. She has sent them 2 emails explaining she's in ill health and this is very upsetting for her. No response. Still no action. My sister asked me to write this for her as she's too stressed to talk about it anymore. Stay well away from Lumosity they are not to trusted. Very shoddy company.

J'ai écrit un avis en juillet 2023 où tout était parfait. Depuis quelques jours, tout est devenu un vrai fouillis. Certains jeux ne se téléchargent plus, tout est devenu en anglais. Je tente d'annuler l'abonnement et n'y arrive pas. Obligée de faire un arrêt sur la carte bancaire.
Abonnée depuis 2017... déçue

The site is "down" as often as it is working. In the middle of a game, it will shut off. Even trying to access the site requires multiple times to access it. The support staff is of NO assistance. I've shared the problem multiple times and all they do is give excuses, but no assistance in correcting the concern.

Singing the praise for Lumosity!
I was in a serious car accident that gave me a concussion and left me unable to put sentences together or find my way around my neighborhood grocery store. It was mortifying and truly humbling. My daughter said, "It's like you're a kid again, Mom," which brought tears of self-pity to my eyes. Anyway, my doctor recommended Lumosity Brain Training. Desperate to get back to my old cognitive self, I signed up and did Lumosity 3 or 4 days a week. The games were fun, but most importantly they worked. That accident was 12 years ago and the concussion has long since resolved. I'm not only back to my old cognitive self, but I'm BETTER (and friends & relatives have noticed). I absolutely astound myself with the stuff I can recall and how quickly. Truly astounding. I'll stick with Lumosity because it works and has made me better than ever. Grateful!!

Je suis abonné depuis des années à Lumosity. J'adore le jeu des trains. (Et d'autres, bien sûr...)
Depuis quelque temps, le clic pour changer les aiguillages se transforme en double-clic et est donc inopérationnel. Il est impossible de jouer.
Quelqu'un a-t-il rencontré le même problème ? Solution ?