Lucky Rentals Arvostelua 

482
•
TrustScore 3.5/5 tähteä

3,6

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 4/5 tähteä

We had a lovely winter road trip with Lucky Rentals and overall we're happy with our experience! Communication was quick and easy throughout and whenever we had questions, we received quick and helpfu... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Had an amazing 5 day trip in the Lucky Rover campervan! The staff were very friendly and kind and everything was well communicated, making the experience super easy. The van itself was epic!... Näytä lisää

Yritys on vastannut

Saanut 3/5 tähteä

This vehicle was in the price range that we needed and survived our whole trip, but there were glass shards that kept appearing from underneath the stove and sink areas, no shade on the back window, a... Näytä lisää

Saanut 3/5 tähteä

Staff were super friendly and helpful. The van was an older model with almost 500,000 km on it. The heater did not blow warm air which was really unfortunate because of how cold it was. The refrigerat... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Huviajoneuvojen vuokrauspalvelu
  2. Autovuokraamo

Yrityksen kirjoittama

Lucky Rentals provides the lowest priced car, campervan and motorhome hire in New Zealand. No age restrictions and zero excess available. Start your adventure now!


Yhteystiedot

3,6

Keskitasoinen

TrustScore 3.5/5 tähteä

482 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,6

Kaikki arvostelut

(482)

154 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Great travel suggestions from all of…

Great travel suggestions from all of the friendly staff. Camper worked perfectly well, thanks for the week rental!

8. syyskuuta 2026
Lucky Rentals-logo

Vastaus yritykseltä Lucky Rentals

Thank you so much for your lovely review!

We’re really happy to hear our team could provide some great travel suggestions and that the camper worked perfectly throughout your week away. We hope you had an amazing time exploring New Zealand and made plenty of great memories along the way!

Thanks again for choosing Lucky Rentals, and we’d love to welcome you back for another adventure in the future.

The Lucky Rentals Team

Saanut 5/5 tähteä

Easy trip

From the first incounter in CHRISTCHURCH depot ,of a simile and welcome to explaining the camper to the easy drop off and transfer in AUCKLAND ....SO EASY...THANK YOU.

11. syyskuuta 2026
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Vastaus yritykseltä Lucky Rentals

Thank you so much for your lovely review!

We’re delighted to hear that everything was so easy and straightforward, from the warm welcome at our Christchurch depot and campervan handover right through to your drop-off and transfer in Auckland.

We hope you had an amazing time exploring New Zealand, and we’d love to welcome you back for another adventure in the future!

Safe travels!

The Lucky Rentals Team

Saanut 4/5 tähteä

Great winter road trip

We had a lovely winter road trip with Lucky Rentals and overall we're happy with our experience! Communication was quick and easy throughout and whenever we had questions, we received quick and helpful responses. We had some trouble getting the gas working at first, but we managed to sort it out with help through the whatsapp number provided. Having both a toilet and shower was a real luxury (although we mostly used the toilet). The kitchen, toilet and large water tank meant that we could almost exclusively stay at freedom camps, which was perfect. The vans are older and the engine isn't the strongest, but everything worked and we had an amazing road trip!

4. elokuuta 2026
Oma-aloitteinen arvostelu
Lucky Rentals-logo

Vastaus yritykseltä Lucky Rentals

Hi there,

Thank you so much for taking the time to share your experience! We’re really happy to hear you had such a lovely winter road trip with Lucky Rentals and that our team was able to help quickly whenever you had questions.

Sorry about the initial trouble getting the gas working, but great to hear you were able to get it sorted with the help of our WhatsApp support team.

It’s fantastic that the kitchen, toilet, shower and large water tank gave you the freedom to make the most of New Zealand’s freedom camping spots. Our vans may have a few kilometres and adventures behind them, but we’re glad everything worked well and got you where you needed to go!

Thanks again for travelling with us, and we hope to welcome you back for another NZ road trip in the future.

The Lucky Rentals Team

Saanut 4/5 tähteä

A more recent vehicule would be…

A more recent vehicule would be appreciated. Matress not comfortable and we had a broken down with the vehicule.

8. huhtikuuta 2026
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Vastaus yritykseltä Lucky Rentals

Hi Francine,

Thank you for taking the time to leave us your feedback. We’re sorry to hear that some aspects of the vehicle didn’t meet your expectations, particularly the mattress comfort and the breakdown during your trip.

Our Lucky Rentals vehicles are generally older and positioned at the more budget-friendly end of the campervan market, allowing travellers to explore New Zealand at a more affordable price. That said, we completely understand that reliability and comfort are still important, and we appreciate your feedback.

We hope that despite these issues, you were still able to enjoy your travels around New Zealand.

The Lucky Rentals Team

Saanut 4/5 tähteä

People very kind

People very kind.
Campervan works well, just the rubbers are old and so the inside windy (cold in winter). good price for the prestation.

25. elokuuta 2026
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Vastaus yritykseltä Lucky Rentals

Thank you for your review and for your kind words about our team!

We’re glad to hear the campervan worked well for your trip and that you found it good value for money. We also appreciate your feedback regarding the rubber seals and the cold air coming into the van. We’ll pass this on to our maintenance team to have a look at, as we know those chilly New Zealand winter nights can get pretty cold! We always recommend customers to hire in winter during those cold months to stay warm and cozy ;)

Thanks again for travelling with us, and we hope you had a fantastic time exploring New Zealand.

The Lucky Rentals Team

Saanut 4/5 tähteä

Return customer

I am a return customer for the Happy Camper Sleeper van RODEO. This van was a slightly older model than the last van I had in July 26. However, the driving experience was still as good as my first hire. The convenience of having a bed and privacy curtains in the back of the van is wonderful. I had trouble with the van bed due to not realising how the layout of the van worked. Lol. You know what you know. I have since been shown by the friendly staff. Hire was an easy process. The location is easy to find. The staff on both occasions have been very friendly and helpful. I have booked again for the December period this year. My only gripes are that they don't seem to offer any hire discounts for return customers. Pick up from the airport was a bit confusing for the off season. Overall one of the better hire companies I have used in NZ.

14. elokuuta 2026
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Vastaus yritykseltä Lucky Rentals

Hi there,

Thank you so much for coming back to Lucky & Happy Campers and for taking the time to share your experience!

We’re really pleased to hear that RODEO gave you another great driving experience and that you enjoyed the convenience of having the bed and privacy curtains in the back. We’re also glad our friendly team could help solve the mystery of the bed setup – it’s always easy once you know how! 😊

We also wanted to clarify that we do offer a **5% discount for repeat customers** when booking directly with us. Simply email us at info@luckyrentals.co.nz with a screenshot of this response and we’ll be happy to apply the 5% repeat-customer discount to your direct booking. If you have booked through a travel agent, you would need to contact them directly regarding any available discounts.

Thank you as well for mentioning the confusion around the off-season airport pickup. We appreciate the feedback and understand that the process needs to be as clear and straightforward as possible, particularly after arriving from a flight.

Most of all, we’re delighted that you’ve already booked with us again for December. We really appreciate your continued support and look forward to welcoming you back for another adventure!

Safe travels and see you in December!

The Lucky Rentals Team

Saanut 5/5 tähteä

Was a great experience with a friendly team!

Had an amazing 5 day trip in the Lucky Rover campervan! The staff were very friendly and kind and everything was well communicated, making the experience super easy.

The van itself was epic! Having a full kitchen, gas cooker, every piece of cooking equipment, toilet, 2 double beds as well as 5 seats was such a treat!

The weather was pretty snowy at times on the roads so we were grateful to have a warm space with lights and heating.

I’d definitely recommend, honestly I don’t have any complaints or issues, overall was great condition allowing a fun trip away. So cool to have a hike on wheels 😊

Thanks heaps team!

3. elokuuta 2026
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Vastaus yritykseltä Lucky Rentals

Thanks so much for the awesome review! 😊

We’re stoked to hear you had such a great 5-day adventure in the Lucky Rover and that the van kept you warm and comfortable through the snowy weather. It’s great to know you enjoyed having the kitchen setup, plenty of space, and everything you needed for the trip.

A big thanks as well for the kind words about our team — we’ll be sure to pass them on!

We love the description of a “hike on wheels” 😄 Sounds like a pretty epic way to explore New Zealand!

Thanks again for choosing Lucky Rentals and for recommending us. We hope to welcome you back for another adventure in the future!

The Lucky Rentals Team

Saanut 5/5 tähteä

Great inexpensive van rental, would rent again!

We got a van from Lucky Rentals in Auckland, Dec 2025-Jan2026 in NZ. Since we were there a whole month, we were looking for a more affordable option that could fit 2 adults and 2 children. Lucky rentals was easy to book with, less than 1/2 the price of competitors. The staff was helpful and friendly. They use older model Jucy vans, and paint them white, which is nice to blend in more, and the reason is much cheaper. Our van was very clean, a little funky because of its age, but got us all around north island, South Island, and back up to Auckland with absolutely no issues. The beds were surprisingly comfortable, it just required a lot of shuffling luggage and food etc around each night to get beds ready for 4 people. We cooked in it/bathroom/washing minimally, just so we wouldn’t have to deal with clean up in the van which is a very small space. But it was great when we weren’t at a Holiday park. I would highly recommend Lucky if you’re looking for an inexpensive option, don’t want to stick out like a sore thumb, and don’t mind an older vehicle. Dropping off, you’ll want to have already eaten or disposed of anything you’re not taking with you, because they will not take it.

13. tammikuuta 2026
Lucky Rentals-logo

Vastaus yritykseltä Lucky Rentals

Hi Sabrina,

Thank you so much for taking the time to share such a detailed review of your month-long New Zealand adventure with us!

We're delighted to hear that our campervan was able to take you and your family all around the North and South Islands without any mechanical issues. It's also great to know you found the van clean, the beds comfortable, and our team friendly and helpful throughout your experience.

As you mentioned, our campervans are an affordable option, and while they are older vehicles, we work hard to ensure they're reliable and well-maintained so our customers can explore New Zealand with confidence. We appreciate you highlighting the value they offer, especially for families travelling on a budget.

Thank you as well for mentioning the luggage shuffling and the drop-off process. We understand that converting the beds each evening can take a little extra effort in a compact camper, and we appreciate your practical tips for future travellers.

We're thrilled you enjoyed your trip and truly appreciate your recommendation. We hope to welcome you and your family back for another New Zealand adventure in the future.

The Lucky Rentals Team

Saanut 4/5 tähteä

Great Staff Great Vehicle- good price

The handover and dropoff of the vehicle was made very easy by the staff. Pickup from the airport was super quick within 15 mins of calling the team even though we were early. Vehicle was in great condition. Only recommendation is to bring plenty of blankets if travelling in winter- we had the Linen pack but van had tendency to freeze even inside.

9. heinäkuuta 2026
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Vastaus yritykseltä Lucky Rentals

Hi Ronan,

Thank you for taking the time to leave us such a lovely review!

We're so pleased to hear that our team made both the handover and drop-off process easy, and that our airport shuttle was able to get you so quickly, even though you arrived early. It's also great to know the campervan was in excellent condition and helped make your trip enjoyable.

Thank you as well for your helpful feedback about travelling in winter. While our linen packs are designed to provide the essentials, bringing extra blankets during the colder months is definitely a great suggestion for added comfort.

We really appreciate your recommendation and hope to welcome you back for another adventure around New Zealand in the future!

The Lucky Rentals Team

Saanut 4/5 tähteä

Very professional and good service, great selection

Very professional with pickup and drop-off. Was easy to extend the van rental and contact Lucky Rentals if needed. Well equipped with everything required to enjoy the van life experience.
Possibly was just the van I ended up with, but found the interior a bit dirty when I first picked it up. Ended up wiping things down and detailing it myself to enjoy a clean start. Understand you want the van dropped off clean, but should ensure it is a fresh rental and clean - like any other car rental. Overall great experience and van rental :)
Found the mattress in the van I had was a bit uncomfortable as they would spread apart, was only other thing that didn’t work for me. Make sure to choose one with one intact mattress, not multiple pads joined together

3. heinäkuuta 2026
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Vastaus yritykseltä Lucky Rentals

Hi,

Thank you so much for your thoughtful review and for sharing your experience with us. We're delighted to hear that you found our team professional, the pick-up and drop-off process easy, and that extending your rental was straightforward. It's also great to know the van had everything you needed to enjoy your campervan adventure.

We're sorry to hear that the cleanliness of the interior wasn't up to the standard you expected when you collected your van. Every vehicle should be presented clean and ready for our guests, so we appreciate you bringing this to our attention. We'll be sharing your feedback with our cleaning team to help ensure we consistently meet those expectations.

We're also sorry that the mattress setup wasn't as comfortable as you had hoped. We understand that everyone's comfort preferences are different, and your comments about the multiple mattress sections are valuable as we continue to improve our fleet and help customers choose the vehicle that best suits their needs.

Thank you again for your honest feedback and for recommending Lucky Rentals despite these issues. We truly appreciate it and hope to welcome you back for another adventure in the future.

The Lucky Rentals Team

Saanut 2/5 tähteä

Not happy with the service

Hi, I would like to make a complaint about the vehicle we hired-

-There was a leak in the roof of the van causing our bed to get wet, very disappointing

-Front wipers were not working properly, causing our trip delays due to having to pull over every time it rained, again very disappointing

-Back wiper was not working at all

-The driver window was very hard to wind back up

-The door handle of the boot was loose causing it to fall off, leaving only the outside to open boot, again very disappointing

-Roof vent blew open while vehicle was parked causing it to break

I know I got the stress free package,

but the thing is we paid for this experience and the worst of it was it was leaking water on to the bed and you would understand my frustration having travelling with 3 children.

I would like to file a complaint about these issues -

21. kesäkuuta 2026
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Vastaus yritykseltä Lucky Rentals

Hi Khalia,

Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience didn't meet your expectations, especially while travelling with your family. We understand how frustrating it must have been to encounter these issues during your trip.

The concerns you've raised regarding the roof leak, wipers, window, boot handle and roof vent have been shared with our maintenance team for investigation and inspection.

That said, we were disappointed to learn about these issues only after your rental had ended. At no stage during your trip did we receive any contact through our Customer Care or 24/7 Roadside Assistance service. Had we been made aware of these problems while you were travelling, we would have done everything possible to assist, arrange repairs where appropriate, or provide a suitable solution to minimise the impact on your holiday.

It's a shame that you complaint does not reflect the refunds you have received. We provided a $55 refund (one day's hire charge) as well as waived $75 fuel fee after the vehicle was returned with an empty fuel tank as a gesture of goodwill.

It's also worth noting that the vehicle was returned outside our normal office hours, and although this falls outside our standard return process, we did not apply any additional after-hours fees.

We genuinely appreciate your feedback, as it helps us continue improving both our vehicles and our service. We wish you and your family all the best and thank you again for taking the time to let us know about your experience.

The Lucky Rentals Team

Saanut 4/5 tähteä

Value for money.

Value for money.
Not a perfect camper..only minor issues.. mechanically very good
I would use again

8. kesäkuuta 2026
Lucky Rentals-logo

Vastaus yritykseltä Lucky Rentals

Hi,

Thank you for taking the time to leave us a review.

We're pleased to hear you found the campervan to be good value for money and mechanically reliable throughout your trip. While we understand it wasn't perfect, we appreciate your understanding regarding the minor issues and are glad they didn't detract too much from your overall experience.

It's great to know you would choose to travel with us again, and we look forward to welcoming you back for another New Zealand adventure in the future.

Kind regards,

The Lucky Rentals Team

Saanut 1/5 tähteä

Wouldn’t recommend it!

Unfortunately, our campervan broke down on the second night of our trip and the way it was handled was even more disappointing than the breakdown itself. The issue cost us four days of our holiday, spoiled food in the fridge, forced us into unplanned accommodation, and sent us between multiple service centres while the company resisted a proper fix. We received a partial refund, but not for the insurance on the unusable days, which made little sense to us.
To top it off, we were charged for returning the vehicle a few minutes after the Auckland depot closed despite all the delays caused by the vehicle failure.

Mechanical issues can happen. What matters is how they're handled. Unfortunately, this experience left us feeling that customer convenience and safety were not the priority. Book with caution.

5. kesäkuuta 2026
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Vastaus yritykseltä Lucky Rentals

Dear Henrik,

Thank you for your feedback.

Firstly, we would like to sincerely apologise again for the vehicle breakdown and the disruption it caused to your holiday. We understand that mechanical issues can be frustrating and disappointing, particularly when travelling.

That said, we believe it is important that public reviews present a complete and factual account of events.

When the breakdown occurred, we worked to assist you as quickly as possible and offered a replacement vehicle so that you could continue your travels. This option was declined. We also provided a refund of nearly $450 to help cover accommodation, food expenses, and a visit to the hot pools while the matter was being resolved.

Regarding your comments about the vehicle return, you contacted us during your trip requesting a later return time. We agreed to extend your return until 4:00 pm at no additional charge. When the vehicle had not been returned by 4:00 pm, we contacted you again at approximately 4:30 pm, at which point you advised that you were unsure of your location. As a result, the vehicle was returned significantly later than the agreed extended return time.

While we fully accept responsibility for the breakdown itself and sincerely regret the inconvenience caused, we do not agree with the suggestion that customer convenience or safety was not a priority. Throughout the situation, our team remained in contact, arranged assistance, offered a replacement vehicle, approved a complimentary late return, and provided financial compensation to help minimise the impact on your trip.

We respect your right to share your experience, however we also believe reviews should reflect all relevant facts and the support provided, allowing future travellers to form a balanced view of what occurred.

We wish you all the best for your future travels.

The Lucky Rentals Team

Saanut 2/5 tähteä

Helpfull employees but dirty vans

The various people I met at both branches (Christchurch & Auckland) were nice and helpfull except the guy that I returned the van to who barely spoke any word and completely ignored my questions and reported issues.
Shania was also extremely helpful to deal with our need for a change in our reservation because of a cancelled ferry.

Concerning the negative points :
Bad communication between branches. Everything was supposed to be arranged to transfer the reservation but the Auckland branch reacted as if they had not been warned at all... They needed to get and email answer to get the information, which took quite some time.

The vans are somewhat cheap but that does not excuse giving us non functionning equipement. The second van had a waste water pipe which was completely shattered with at least 5 big holes, making it totally unusable. The Auckland van was given to us with barely enough gaz to last 2 days while you are supposed to give it back fully topped up...
One of the two van had no pipe adaptator to connect to fresh water pipes. The other had no way to know the water level and no way to heat it. It's strange to have such differences between vehicule that are supposed to be within the same price range.

Both van were not clean when given to us with stains (suspicious white ones), a lot of hair and surface that were not clean as well.

3. maaliskuuta 2026
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Vastaus yritykseltä Lucky Rentals

Hi Xavier,

Thank you for taking the time to share your detailed feedback. We're pleased to hear that you found our team in both Christchurch and Auckland friendly and helpful, and we're especially glad that Shania was able to assist with the changes to your reservation following the ferry cancellation.

At the same time, we're sorry to hear that several aspects of your experience did not meet expectations. We apologise for the communication issues between our branches regarding your reservation transfer. We understand how frustrating it must have been to arrive and feel that the necessary arrangements had not been properly communicated. We would like to advise that this was an extremely stressful time with hundreds of customers being stranded due to ferry issues and lots of rebookings...

We're also very sorry about the maintenance issues you encountered with the campervans. A damaged waste water pipe, missing accessories, low gas levels, and inconsistencies between vehicles are not the standard we aim to provide. Your comments have been shared with our operations and maintenance teams so we can review these issues and improve our pre-departure checks.

We would also like to apologise for the cleanliness of the vehicles. Finding hair, stains, and unclean surfaces upon collection is unacceptable, and we understand the poor impression this creates at the start of a holiday. We are reviewing our cleaning procedures with the team to ensure better consistency moving forward.

Finally, we're sorry to hear that your concerns at drop-off were not addressed in the way they should have been. We always want our customers to feel listened to, and we appreciate you bringing this to our attention.

Thank you again for your honest feedback. While we're pleased that some members of our team made a positive impression, we recognise there are areas where we need to do better, and your comments help us improve.

The Lucky Rentals / Happy Campers Team

Saanut 3/5 tähteä

Faible prix & fait le travail

La prise de possession de la van était simple et rapide, le coût est très faible. De même que pour le « drop off » : ça été simple et rapide.
La van était toutefois très vieille et avait de la difficulté à monter les côtes. Il y avait aussi quelques éléments « shaky » dans la van qui rendait l'utilisation de celle ci moins agréable.
De plus, pour le drop-off, il faut remplir la tank à propane, mais il est très difficile de trouver des endroits où remplir ces tanks, comme elles sont petites.

15. toukokuuta 2026
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Vastaus yritykseltä Lucky Rentals

Bonjour,

Merci beaucoup d’avoir pris le temps de partager votre expérience avec nous. Nous sommes heureux d’apprendre que la prise en charge ainsi que le retour du van ont été simples et rapides, et que vous avez apprécié nos tarifs abordables.

Nous comprenons cependant vos remarques concernant l’âge du véhicule et le confort général. Nos vans font partie d’une flotte plus économique, mais nous reconnaissons que certains éléments peuvent parfois montrer des signes d’usure, et nous transmettrons vos commentaires à notre équipe de maintenance afin d’améliorer l’expérience de nos futurs voyageurs.

Concernant le remplissage de la bouteille de propane avant le retour, nous comprenons que cela ait pu être compliqué. Merci de nous avoir signalé ce point — nous allons réfléchir à la manière de mieux informer nos clients sur les endroits où il est possible de remplir ces petites bouteilles.

Nous vous remercions encore pour votre retour honnête et espérons avoir l’occasion de vous accueillir de nouveau lors d’un futur voyage en Nouvelle-Zélande.

The Lucky Rentals Team

Saanut 2/5 tähteä

We hired 2 camper vans

We hired 2 camper vans. One for the North island and one for the south. Unfortunately our first camper van had many issues for example the heating didn’t work, the van leaked a lot disrupting my sleep and as the designated driver that wasn’t ideal and the fridge was damaged. The campervan for the south island was better although we had issues with the water. We requested some sort of refund due to the disruptions however we got very little compensation.

7. toukokuuta 2026
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Vastaus yritykseltä Lucky Rentals

Hi there,

Thank you for taking the time to share your experience. We’re genuinely sorry to hear that both campervans had issues during your trip, especially with the heating, leaks, fridge, and water system. We completely understand how disruptive this would have been, particularly when you were relying on the vehicle for comfort and rest while travelling.

The issues you described are certainly not the experience we want for our customers, and we appreciate you bringing them to our attention. We also understand your disappointment regarding the compensation offered and regret that you felt it did not adequately reflect the inconvenience caused during your travels.

While we’re pleased to hear the South Island vehicle was an improvement overall, we acknowledge that the water issues still impacted your trip. Feedback like yours is incredibly important as it helps us identify areas where we need to improve both our vehicles and customer experience.

Thank you again for your honest feedback, and we do hope that despite these challenges, you were still able to enjoy some memorable parts of your New Zealand adventure.

The Lucky Rentals / Happy Campers Team

Saanut 3/5 tähteä

Overall it was excellant the van went…

Overall it was excellant the van went well I had no problems. I do think the explainations and going over of the van on pick up could have been better. More information about how the batterys/gas/ electrics worked together. I was never quite sure. the staff are very friendly shuttle servicegood. the $50 add on for parking (fines) is a bit steep as you only have to send on the notice. I would use them again.

7. toukokuuta 2026
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Vastaus yritykseltä Lucky Rentals

Hi there,

Thank you for your review and for choosing Lucky Rentals. We’re really pleased to hear the van performed well and that you had an overall excellent trip.

We also appreciate your honest feedback regarding the vehicle handover. We understand that learning how the batteries, gas, and electrical systems work together can be confusing, and we’ll pass your comments on to our team so we can improve the clarity and detail of our pickup explanations for future customers.

It’s great to hear our staff and shuttle service made a positive impression as well.

We also appreciate your thoughts on the parking/fines administration fee. Customer feedback like this is valuable and helps us review how we communicate and structure these charges.

Thanks again for taking the time to share your experience. We’d love to welcome you back on another adventure in the future.

Kind regards,
Lucky Rentals

Saanut 5/5 tähteä

Customer service, exceptional

There was a mechanical issue with the van that I rented engine issues. I informed them I was down in Gisborne and they immediately. send a replacement van to me.so I can continue on with my holiday very plea.

13. toukokuuta 2026
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Vastaus yritykseltä Lucky Rentals

Hi Eric,

Thank you for your great review! While it’s unfortunate that you experienced a mechanical issue during your trip, we’re very pleased to hear that our team was able to act quickly and get a replacement van down to Gisborne so you could continue enjoying your holiday with minimal disruption.

We always do our best to keep our customers on the road and make sure their travel plans can continue smoothly. Thank you again for your patience and understanding, and we’re delighted to hear you were very pleased with the service provided.

We hope to see you again on another New Zealand adventure!

The Lucky Rentals / Happy Campers Team

Saanut 5/5 tähteä

I am a returning customer

I am a returning customer - I can definitely recommend them.

10. toukokuuta 2026
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Vastaus yritykseltä Lucky Rentals

Amazing! We are looking forward to your next rental with us ;)

Trustpilot-kokemus

Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.

Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.

Tutustu Trustpilotin arviointiprosessiin.

Tästä 8 vinkkiä loistavien arvostelujen kirjoittamiseen.

Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.

Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.

Tutustu tarkemmin