Candy CoatArvostelua 

Ordered the subscription box on the 15th March. It is not 29th April and I still haven’t received this. No correspondence has been sent in regard to this from candy coat themselves and only when I contacted them did I receive a brief message saying it will arrive “shortly”. This is was almost 2 weeks ago and I’m still waiting.

Shocking customer service. It’s a shame because the actual products are amazing.

Dont waste your time or money!

Great customer service. I received the wrong item in my order but Martine was really helpful and got the correct item sent asap.
Thank you.

Still waiting on a subscription box i paid for in March. Take my money and still can’t give me a date as to when I’ll receive my items. Only that there’s a ‘slight delay’ laughable that they can say 3 weeks is a ‘slight’ delay!
Really poor

UPDATE so having got through to customer services I received 2 separate messages one saying that my box would be arriving this week.(Still waiting) then when I queried this as it hadn’t arrived, (no apology) I was told there was a problem with the colours in the box and they didn’t want me receiving duplicate colours so they held on to it. What does that even mean, am I getting the box or not?? and in between have flat out refused to acknowledge I’ve asked for a refund. They’ve completely ignored my requests.
It’s so bad it’s laughable!
Do not subscribe to their subscription box!!!
Candy coat more like Candy cowboys!!!

On the 26th of March I made a review. I am now currently on day 42 of waiting for my replacement. Day 30 on waiting for a subscription box I paid for and Day 16 on another.
Honestly. I'm devestated at the way they handle shipping/customer issues. I love their gel. But nothing is worth the lack of concern for missing items and eternity long dispatch times.

I have always ordered my gels from Candycoat as they are high quality and good price value! Everything smells sweet and lovely, plus the but 3 random gels is such an amazing promo. I have never ever had a single issue with them only once where 2 gels have been missed off from the order which understandably can happen at any time as we are all human and we make mistakes. Martine has been most helpful, arranged for the missing gels to be posted next day. The issues has been resolved in the space of 3 working days. Absolutely amazing customer services on top of their amazing products.

Thank you x

Great products

Really wish I’d thought to come here first before placing my order. The website states 48hrs for dispatch (I ordered on the 6th)…it’s now been double the dispatch time and still haven’t had a notification to say it’s on the way. I’ve emailed and received nothing from them. Really unreliable company and I definitely won’t be ordering again. If it comes to it, I’ll be getting my bank involved to get my money back as it’s not cheap and people can’t afford to spend money and not receive their order.

Update: so after 9 days had passed (and i’d chased for an update) I finally got my parcel and I’ll openly admit that the products are lovely! Really nice quality and scents. They really let themselves down with the lack of customer care and delayed delivery, otherwise they’d be a fantastic company.

I ordered despite bad reviews wish I hadn't still not received my order absolutely gutted not alot of us can just pay out ££ for the fun of it I've emailed and emailed and waited in the chat still nothing got the tracking for royal mail 48 hrs post and still nothing please avoid ! .... won't entertain this company again !

After reading all the bad reviews i bravely made an order. My first order was posted within 48 hours and got to me the following day, i had ordered the nude and rainbow collections. There is some lovely colours among these but had some repeats and I feel as though whoever packs the orders is not taking care and consideration when choosing colours. I also ordered their mini lamp which is lovely. I then made a second order of a silicone hand for practice, this was also posted after 48 hours and arrived the next day. I am really impressed with this hand and can’t wait to use it! however in the reviews others had received tips to go with the hand but i didn’t receive any so am on a hunt to find some that fit!
I am a beginner nail tech so not 100% whether this brand is for me or not but they do sell some lovely things.

I was very excited to receive the product, but I was disappointed when I saw that the colour was completely different from the photo on the product description page. The actual colour was much darker and different than what I expected.

I contacted customer service to request an exchange or refund, but they informed me that the colour difference was due to my computer monitor's display and that they could not offer me any assistance.I am very disappointed with this response.

In addition to the colour difference, I am also disappointed with the smell of the gel after it hardened. The smell is so bad that I don't want to use the product.

Overall, I am very disappointed with my experience with this company. I will not be buying again in the future.

After ordering a nail kit as a christmas gift, my sister informed me of a missing power lead. I contanct candy coat repeatedly to get this sorted. Finally got to the conclusion that they dont have spare leads and they would send out a whole new lamp which was great! I asked 3 times for it to be delivered to my sisters home adress and not the air b&b it was originally delivered to and at their discretion agreed to do this. Lone behold delivered to cornwall at the air b&b. The whole customer service experience was horrible, whoever was on the other end was rude and lacks any customer service skills, even quoted that "The best of companies has 1 star. A great avenue for angry customers
We send a whole new lamp so you can ask the b and b company to send to your address" will not be using candy coat ever again and my sister is still unable to use her christmas present 2 months on.

Never received order, customer service not helpful no refund or replacement send. Will never order from here again

Great products, absolutely awful customer service.

Ordered a kit of 7 creme paint pots in the rainbow colour scheme from their website. When the product arrived 3 of the colours were completely different and one was missing, so I only received 6 pots and a bunch of colours I didn't want.

Contacted customer services to ask them to replace these with the colours from the image, to first be asked if my parcel was damaged on arrival, clearly they are trying to let this be an excuse for the missing pot. My parcel wasn't damaged, they just hadn't put 7 in the parcel. I was then told that the colours were picked "at random". Nowhere does it say in the title, image or product description that it is a random shade selection. Why allow customers to pick which colour kit they would like when it is randomly picked? If its random, don't include any images of the colours included in the kit!

Candy coat offer other "random/mystery" products, and on these they simply do not show the colour and state that the colours selected are random. There is also usually a heavy discount on these "mystery" products.

Clearly I am being told that the shades for the creme paint kit are randomly selected as yet another excuse for what I have been sent. I wanted the colours as advertised on the image. Completely false advertising and mis-selling.

Customer services are now ignoring my emails, and do not seem to be offering a solution at all. I will be reporting to trading standards.

My mum bought me some Candy Coat products for Christmas that she knew I wanted. Neither of us had ordered from there before. Wish I had read these reviews before asking for them! The gel remover (which turned out to be extremely overpriced pure acetone) arrived about a quarter empty and not as advertised. My mum contacted the customer service team to resolve this and they offered her a £5 credit voucher. Then when I actually opened the polishes, I saw that one of them looked literally nothing like how it looked on the website (we ordered a glitter polish and got a plain teal). I emailed them myself to try and get a full refund as we will not be buying from them again and so have no use for a credit voucher. I have had no response for over a month despite chasing them. Do not give your money to this company unless you fancy a total lucky dip. Non-existent customer service. We still want our money back!!!

i have ordered for my salon polishes for about 180 € they took the money but the product didn’t reach till now ..it has been a year i kept contacting them ..they don’t even care and blaming the delivery company even though they are the one who took my money..so not trust ..i have worked with so many brands never faced such problems ever ..they obviously took my money and i didn’t get the products

The products may be nice but the management is horrible..I have ordered only polishes for 200£ and it didn’t reach to me ..I kept contacting them they said they are not responsible for the loss even though they took my money..be careful

I have been a customer for over 5 years. I only bought from candy coat they have my favourite products especially the hard candy pots. But I’m really getting frustrated with how misguiding the colours are from the photos on the website. I ordered a bright deep pink but the bottle is basically neon orange. I ordered what looks like a brown colour it’s actually lilac.

Their social channels promote the products but never list the colour names properly. It feels like every time I order I don’t get what I wanted it’s so frustrating.

Candy coat seems to have lost their spark and it’s time to look elsewhere for good products. I hate being cheated and lied to. If you can’t get a photo of a colour use photoshop to make it look like what’s in the bottle. It’s not that hard. Now I have 2 more colours I don’t really want.

Also, 48h delivery is absolute lies. Took a full week to get here AND one of the products wasn’t available so they replaced it with something I didn’t want instead of just refunding.

AND they delete all negative comments on social media. They are so fast at it. Honestly what happened to this business?!

Really disappointed. Started shopping Candy Coat in 2019 they were brilliant, loved the concept & the subscription boxes. Fast forward to 2024, i have placed 5 orders since xmas, i have received one of them which was missing an item, customer services replied to my email quickly saying they would add it to next order. Brilliant except still waiting for these orders. I think my relationship with Candy coat is over sadly there are several other companies which do the same stuff, cheaper & so much quicker. My postie must think i am stalking her, nothing again today, my patiience has now run out. Terrible shame for such a lovely company to go to pot in this way.

AVOID. I ordered 7th of Jan and the order was supposedly fulfilled by the 10th which was all fine. First red flag they said shipped on the Wednesday but didn’t provide tracking even tho I paid Royal Mail 48 tracked delivery. I emailed asking for this twice and both times the question was completely ignored and replied with some vague sorry you haven’t received your parcel yet that’s it. It’s now a week since then and no sign of the package and I can’t do anything but email since I have no tracking, they said they’ll look into it but haven’t had any further emails. It should’ve arrived within 2-3 days so Monday latest, have a very bad feeling, very scammy and their customer service sucks. There’s plenty of other gel brands don’t buy from this one

Ordered 27th December which will be three weeks tomorrow and I still have received nothing when I paid for 48hr tracked postage.
I have received x2 emails saying my items have shipped one on the 6th Jan and another on 11th Jan. when I asked for a refund of my postage due to the delay I just got told “The warehouse are working through them.
Please understand orders take slightly longer.
You'll get your parcel in the next few days”
I understand they have been off for Christmas but no notice on the website of this and no compensation of postage or discount code to use next time. I have since been on trust pilot and seen I am not the only one in this situation. If I had known this would take weeks or a chance I will never see my goods I would have ordered elsewhere. I was going to email them again but looking at their responses to everyone else it doesn’t look like I will get my money back with a refund or anything else so I will just have to sit back and see what happens!
Very very disappointed!!