Candy CoatArvostelua 

I've had an awful experience with this company. Their customer service is horrendous, and despite subscribing to their monthly boxes, they consistently take forever to ship after receiving payment. Despite my efforts to contact them multiple times, my July box still hasn't arrived. They've given me various excuses, with the latest being that it's a surprise box and I will receive an email about it. However, it's now September, and there's still no sign of the July box. Although I finally received my August box, a month after payment, the July box is still missing. This experience has led me to cancel my subscription. My advice is to steer clear of them!

Be very careful when ordering from this company. I was offered a free item to add to my cart worth £10, but realised too late that they decided to charge my for the item at checkout instead. Their customer service is useless, and only replied to my request to cancel my order only an hour AFTER it had shipped out. A full day and a half later from when my order was placed.

Bought a subscription box in July that still hasn’t been shipped. They refuse to refund me and only keep promising it will eventually be sent. Terrible customer service

I placed an order on the 03/07/24 for a subscription box. I have emailed a few times only for them to keep saying there is an issue with the boxes and they are being sent out in the next few days. No other correspondence from them at all!. It’s now the 06/09/24 and still no box! Stay well clear of this company!

what an absolute joke of a company ordered subscription box thinking this is a good way to top up colours and stuff to try and make an account that everytime i do then get an email to verify it’s blank this is massively stressful i just want what if paid for that all but even just that is ridiculous all they say is i’ll get an email and it never comes this has been going on for week and week can’t even cancel the subscription please do not waste your time and effort on this company and after reading the reviews waw why is this company still in business

After buying a pro polish and 2 rapid repairs at full price, I was offered a "free" gift of cleansing wipes. I added to my cart and it said "free" as expected. After checking out, I had been charged an extra £10 for the wipes! Nothing was a sale item, and I had spent over £50, not that there was a qualifying price on the offer. This has happened to me twice now, absolutely ridiculous

I ordered a subscription box as I'm getting back into doing my own nails. I ordered it on the 16th and they took the money same day. They say the boxes get sent out on the 25th of each month but it's now 11 days since then and they will only say we appreciate your patience, it will be shipped shortly. I haven't even gotten a confirmation email for my order. This place is definitely a SCAM! DO NOT ORDER FROM HERE ! And customer service is absolutely shocking

Ordered a subscription box 2 months ago still not recieved anything, customer services saying they will check my order and then not getting back intouch with me. Disgusting customer service

Order with the knowledge that your order WILL be wrong, and it WILL take at least two weeks to sort out with the customer service.

Every single time I order there is a problem. Either the wrong products sent, products missing, or products damaged. And the customer service absolutely do not want to help you in any way shape or form.

Its a shame, as the products are really great, which is why I keep coming back whenever they have a heavily discounted sale. But I need to stop.

I ordered about 6 months ago, they sent the complete wrong shades so I complained and it took me a month off arguing to finally get them to agree to swap the products for the right shades, after the threat of a chargeback with my bank.

I have just received another order today, I ordered 15 products and 2 are missing. They are marked with X on the packing sheet so I can only assume they are out of stock, which would have been fine...had they contacted me to let me know and offered me a different product or a refund. But no, they just dispatched it without a word from their team to let me know I wouldn't be getting the products I ordered, and hoped I either wouldn't complain, or wouldn't notice. So I can only assume I will spend another 2 weeks arguing with customer service now to try and get this problem resolved.

With their staff, the customer is ALWAYS wrong. So order with the prior knowledge that there is a high chance your order will be wrong and its going to be a battle to get it fixed.

While checking out some items in the summer sale there was a prompt to add in a freebie item from a small selection. As anyone would I selected something and proceeded to check out my order. I’ve been billed £9 for the freebie and am expected to pay to return it. Customer services are useless and just say I didn’t qualify to get it for free because I “applied a discount already” - what they mean is I bought sale items. They clearly have no clue about consumer rights, customer service or customer retention. Avoid at all costs.

Pretty Bad customer support team. I spent over £100+ they were supposed to give me a free nail lamp. They also messed up and gave me the wrong item. I’m still trying to get my free lamp and still no news. This company is garbage and even though I have spent a bit I will take my money elsewhere. Pretty disappointed in a drop shipping company that can’t even read and get your order right.

Edit. They are asking me to pay £4 for shipping the “free” nail lamp I was supposed to get in my original order because I didn’t “add it to cart” when it wasn’t even shown. They didn’t even have the decency to even send the nail lamp that I was supposed to get for free. What backwards company is this. AVOID AVOID.

Updated: I received my replacement hand lotion and there is no pump! It was even broken off when I received it!!! I physically cannot stand this company.

She has the audacity to say “We will ship it once it is back in stock” when you asked me to pay £4 to get it delievered???? What a bunch of liars.

Just stay away from this company. You won’t get anything back. Save your money and spend it somewhere else to on a company who deserves your money. Appalling. 😡

I'd never used them before and so took advantage of a sale yo purchase some items and try them out.

I ordered some individual colours and a "rainbow" pack. In the pics it was the 7 rainbow colours in pretty pastel shades.

My order arrived and one of my individual colours was missing, and my pretty pastel "rainbow" pack included 2 oranges that are near on exact, and an almost black navy blue.

I contacted customer services like 5 minutes after opening my order on saturday, realising there was a mistake, took pics of the items I'd received along with a pic of the delivery note, and waited for someone to get back to me.

Today is now Tuesday and they have been totally useless up to this point.

I've been told "we reserve the right to send u any colour we want if ur item isn't in stock" well that's lovely, but as I pointed out to them,it DOESNT say that anywhere on the site/page.... they couldn't and didn't respond to that. However, would you believe it, by some miracle there is now an amended area stating the above lol so they are now claiming it was there all along lol but im not stupid, I also took pics of the page on Saturday, to prove my case, before someone from IT had time to add their little amendment.

I'm being told I can send them back for a refund or send them back and they'll get me the correct colours. So I asked how they would cover the cost of me returning the items, to be told they wouldn't cover the cost, I'd have to pay "as per our terms and conditions". I asked them to show me where in their terms and conditions it stated that they won't pay to cover THEIR mistake.... I've been ignored ever since.

This is a poorly run company. Non existent customer service, and the little that u might receive, doesn't care, isn't interested and will just keep telling u "terms and conditions".

If only they spent as must money on getting some decent staff that don't have the Vicky Pollard attitude, rather than all the advertising and OTT packaging, they might get a higher score.

Please do ur homework. Google this company and see the endless bad reviews, not even just on trust pilot. There are pages and pages!

I recently made my first purchase from candy coat after seeing a hema free set that I could use to do my at home manicures. I bought this with the intention of having no issues with any reactions or irritation - but wasn’t I wrong!

Less than 12hrs after application two fingers began to itch and appear scaly and very very uncomfortable. Within 72 hours 6 fingers (ranging in severity) had some form of reaction from these products.

I made sure to only use the items in this set and NO OTHER so if I did react to anything I could at least narrow it down.

As you can imagine I was super disappointed because the colours and the quality of the products initially looked fantastic but now I have spent over £60 for products I cannot use!

When speaking to customer service I was disregarded and told the reaction WAS NOT to do with their products at all and they’re heavily tested. I understand these items are put through significant testing before being sold, however when this reaction is definitely down to their products in some way shape or form I SHOULD NOT be disregarded.

Not once did I state this was an error on their part or that the reaction is something severe as I am aware it isn’t. But the reaction is very much real, I have/am experiencing it and it is due to their items.

Opened items can’t be returned for hygiene which is also understandable but there was no offer for compensation, any help or even an apology for the discomfort I am in.

Passing the blame and making me feel like a liar when I spent hard earned money on these products in good faith is not acceptable - Do Better!

I ordered an E voucher a week ago for my sisters birthday and when I open the email and click on the link it says error, so I have been emailing back and forth with candy coat as they wanted proof of this,I have had very little replies from them and its now "left with the technical team" I also asked for a refund witch got completely ignored twice.

I can't believe iv had so much trouble with an E voucher I have used candy coat for a couple of years now and WILL NOT be using them again.

I have been a customer for 5 years. 5 Years of loving their products and swearing by them. But I can see in the past year the quality has gone down so severely, all to squeeze out as many profits as they can from customers.

I got lint-free pads from them this week and the label on it is not even candy-coat it has Chinese text on it. They ordered mass amounts of them from China for barely any cost and they sell them at a £1.50 MORE than they are on amazon. THE EXACT SAME PACKET, The exact same listing is on amazon, do they order them there too? Not even a lazy candycoat sticker branding on top to pretend its their item. Each order this year has been cheap, when something is missing from the list they replace it with garbage no one wants instead of refunding.

Absolute disgrace, you have lost a loyal customer. I loved all of your items for years, especially the Cookie Dough items. But the way you delete comments from IG, don't take any criticism, lower quality to 0, you don't deserve to be open anymore.

Ordered some Items off Tik shop and Thought I'd check the website out Realised They offered a gel Polish Subscription box for £15 a month

I Tried to Buy it But Had an Error Thought I'd ask on Instagram no Reply So decided to ask on the live chat took over a week back and fourth to State a IT Error cut Short 2 weeks later still can't Buy just emptys from The basket fed up of asking get told they will get back to me nobody bothers

I've left 3 comments on Instagram, and all 3 of them deleted says it all. Really won't bother spending my money with a company that can not be bothered il Go elsewhere instead

Such a shame as the Products look Fantastic but if you can be ignored etc Imagine if you had a delivery issue etc

Do not buy from them. They are the worse company ever. Selling poor quality products at a really expensive price. Description on web is not what you get. I spent over £80 order I returned my order as I was not happy and now they don’t give me money back as they say they have not received. Scammers. Bad customer services. I left bad review on instagram and they blocked me. Again don’t waist your time and money. Made in china quality, the mistery box is really a mistery bescise you don’t know where are half of the items that you see on the web that you are going to get. I want my money back

The products came with labels hanging off and on one shade the colour was vastly different from the label to what came out - label red/orange product neon pink. That’s my eyes problem apparently to their customer service…

My order arrived. Poorly packaged and that’s why something leaked and went everywhere. Not all items are salvageable. I’ve got 3 items missing from the order. The box with the lamp in was badly damaged. I’ve messaged them twice and I’ve had no response as of yet. I wish I’d have read these reviews before ordering

Ordered candy crush for my granddaughter as part of her Christmas presents. She absolutely loved receiving her "present" every month. My experience with this company was nothing but positive.
I can not say enough how positive my experience working with Martine was, very polite and helpful.