Candy Coat Arvostelua 932

I have ordered 4 subscriptions in total. Starting from 4th April, I had an email 2 weeks later to say my bank details hadn't gone through, I put my bank details through again. I've actually been charged for two and yet to see any of them. I didn't notice they had 2 subscriptions for me for May, I've been charged for both, I removed my bank details after both were paid and they cancelled both subscriptions even although they've been paid for. I've sent numerous emails and had one answer from the first one from Nikki Fitzgerald at the start of May saying they would sort the situation. Still nothing sorted, still waiting on subscriptions or refund. Paid almost £90 and seem to be getting nowhere. Ombudsman will be next step.

Awful customer service, had gels delivered weeks after ordering, one gel was congealed in the bottle. After contacting them on several different emails asking how I return it I eventually got a reply via instagram . They asked me to send a pictures, I uploaded a picture and a video and sent it . Week’s gone by and still no response. The order was received in March 2026 . Finally got a reply and Was told they would send a replacement out and a returns pack. This is now June , still no replacement. I have recently tried to order a replacement myself but wouldn’t go through, I was confused so checked the company status on Companies House. In bold red lettering it says ACCOUNTS OVERDUE, in March , beware of ordering or sending payment to this company as you may not receive anything.
Frustrated customer

Terrible customer service! I placed an order on 12th April and the items have still not been sent by Candy Coat and I have not received a refund despite requesting this numerous times over the past few weeks. It is now over a month since I placed the order and the Customer Support Manager Nikki Fitzgerald repeatedly says she will look into it and get back to me with an update but never does.
Avoid at all costs!

Scam!!!! I ordered once took a .month to come product is awful then 3 months after they have used my payment information to start charging me subs which I haven't signed up to. Not refunding me I requested to have my data erased and thry have charged me again!!!!! Avoid!!!!!!

Poor poor company! Been using them for 6 years with never any issues. Spent £45.00 on 24/4/26 and still haven’t received my items 13/5/26. Tracking doesn’t update and they are giving me no way to resolve. Unfortunately I’ve had to go through my cc to try and get my money back.

Really not happy considering I rely on these products for work and desperately need them.

Will be moving to another brand who’s reliable.

Paid for 48 hour Royal Mail expedited delivery as needed for a wedding.
Item still hasn’t been despatched 3 weeks on.
Have chased up with the company several times and no further forward.
Have been told repeatedly it’s being despatched asap and provided with invalid tracking information which shows no update or changes in progress for weeks.
Items still not received, contacted Royal Mail directly who confirmed they have never received the parcels from candy coat and no refund issued despite this. Will need to log dispute with bank in the coming days.

**update** - package finally arrived however the wrong items have been sent, in addition to leaked acetone all over the contents. The nail polishes contained were wildly different colours from what I’d actually paid for (for example ordered a nude pink for French manicures, received bright blue glitter which is not what I paid for nor would I use) and one looks to have dried out. The acetone has also spilled over the contents of the package which has removed all the branding from all of the items. Have lodged a complaint with the company - and will lodge dispute with bank if unresolved. My experience from start to finish has been very disappointing.

Absolutely the worst customer service, took 3 weeks to dispatch my order and when it arrived there was an item missing! I’ve emailed them to let them
Know and they are looking in to it, it’s been 3 weeks and they haven’t sent the missing bottle or issued a refund! Keep clear

They had the balls to email me to ask (after 4 months) if the order has arrived. NO, it did not. My question is - did the bank come after them? Scammers. Please avoid them, many other amazing brands to choose from.

Terrible customer service. Lamp is faulty and have been going round in circles for 6 months despite legally them being required to respond and either refund or replace. Its business practices are immoral and contrary to statutory protections afforded to customers. AVOID.

Ordered on 27/03/26 and paid for 48 hour delivery. I emailed in 1/04/26 asking for tracking information as they hadn’t provided this and they said they’d be back in touch shortly with this (they weren’t). 5 days later I email again asking for an update, they said they’re processing my order accordingly and apologise for the delay because of bank holiday (I ordered a week before bank holiday). 9/04/26 I finally get a dispatch email so thought surely it’d arrive within the next 48 working hours (which I’d paid for). 13/04/26 and Royal Mail are still only expecting the parcel, I get sent an email asking to review the products, which I still haven’t received!

I have been ordering from here for a while. The quality is ok but when it goes wrong it goes wrong.
My parcel went missing (never did get the tracking number was it ever sent??) contacted them several times. Their customer service people (when they finally reply) are so rude and unhelpful. Never been spoken to that way by a company.
Said they resent the package, clearly they didn’t as over a month later still nothing. Tracked it through my shop app and it said waiting for information .
In the end went through my bank for a refund. It’s the principle not the amount.
I will NEVER order from them again pls pls
Avoid!!!

Appalling customer service.
They keep taking money out my bank and I never receive any products.
Ive been being ignored by customer service since October 2025 !!
Absolutely ridiculous DO NOT ORDER FROM THEM !

AWFUL! Second time trusting Candy coat (wouldn’t use them previously for same reason, decided to give them a second chance). Some products are great, some are poor but their customer service is TERRIBLE!! I have a faulty lamp and no one answer after 6 emails. It’s woeful. They also claim dispatch after 48 hours but I’m usually waiting over a week.
Really disappointed

If I could give no stars i would. Have not recieved my order and no one is replying to emails or messages!!

Absolute scam. I am so annoyed I didn't find these reviews first. I ordered two bottles of Cuticle oil, supposedly sent royal mail 48. Five days later still no parcel, but had email from them asking how were the products. Checked tracking again and still said, sender has said it's been sent but royal mail awaiting parcel. Emailed at least six times over the next two to three weeks, not one single response. Ended up raising dispute with bank and I hope I can get my money back, otherwise I'm out of pocket and Candy Coat still claim 5* on their own website. Shocking and appalling behaviour.

If it were possible to leave zero stars, that's what I would do.. This company has to be a scam. I ordered well over $100 worth of nail products and received nothing. No return emails or communication of any kind in regards to stealing my hard earned money. I feel it necessary to add that this is the first negative review/comment I have ever left for a business. If you're thinking of ordering from this company, just don't. You're better off flushing your money down the toilet.

Do not use. Ordered before Christmas - nothing arrived and customer service do not respond. Had to go via bank to get a refund.

Awful is the only word I can use to describe the customer service. Placed my order back in December and it never arrived I contacted candy coat by email and received a response and told to wait. I could see from the tracking that Royal Mail never received the items so I disputed that there was no point in waiting and to issue a refund. I was then ignored as the company closed for near enough 3 weeks once the business was back open my emails still went unanswered. I raised a dispute with my bank to receive my money bank and my bank have now told me today that candy coat have disputed back that I am lying! Good job I have proof from their original emails to me that the item was never received at royal and how they continued to ignore me after telling me to wait 4 weeks incase it does eventually arrive. My bank luckily gave me the refund but I wouldn’t waste your time ordering from this company not only do the ignore you but will make it hard to get your money back even if you raise a claim with your bank. It’s basically theft what they are doing how they can still be a business I don’t know.

Terrible customer service, no response after multiple emails, item missing from an order which took weeks to arrive, no communication and have now had to start a chargeback to get a refund. Avoid at all costs

Not even worth 1 star!
Avoid this company and take your custom elsewhere as they have zero customer service!
My order took nearly 3 weeks to arrive and then disappoint my when it did eventually arrive the acid remover product had leaked its contents all over the package affecting not only the product itself but all gel varnishes inside. Resulting in sticky unusable varnish and a highly potent smelling parcel! Not good!
Product was literally wrapped in one layer of flimsy bubble wrap improperly packaged causing damage to all items. I’ve reached out several times and no response and all social media commenting turned off! I have now reported to my bank as this company is shocking