I used to het the Amy legging but they've changed the material and it feels flimsy and doesn't stay up. I then decided to try the booty lift legging instead. Better material but still doesn’t stay u... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Loooong-time buyer of Lorna Jane products here. I genuinely feel like the quality of their items has dropped so much. The tights used to last forever, but now I'm lucky to get 9 months out of all pair... Näytä lisää
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Once my favorite activewear brand—please bring back the quality Lorna Jane was the one brand I trusted for all my fitness gear. As a fitness instructor, I loved the bold designs, vibrant colors... Näytä lisää
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I had been a loyal customer of LJ for many years. Recently the quality changed and I advised customer care team who were not interested. The seams almost disintegrate in approx a year of low use. (App... Näytä lisää
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Yrityksen kirjoittama
At Lorna Jane we are passionate about inspiring you towards Active Living. We are committed to excellence in our brand, our product quality, our customer service and influencing your life in a positive way. We believe that wearing Activewear has the power to inspire you to be active. That's why we design pieces that are not only functional but also comfortable and fashionable enough to wear all of the time. We want you to feel confident and motivated to be active throughout your day, whether it's hitting the gym, practicing yoga, going for a run, or simply incorporating movement into your daily routine. Active Living is more than just a workout. It's about embracing a lifestyle that prioritizes health, fitness, and overall well-being. We want to be there with you every step of the way, providing you with the Activewear and inspiration you need to make Active Living a part of your everyday life. Thank you for being a part of the Lorna Jane community. Together, we can inspire each other to live our best lives and make every day an opportunity for Active Living.
Yhteystiedot
Australia
- www.lornajane.com.au
2,1
Välttävä
629 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
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On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Lorna Jane
I’ve owned a pair of black Lorna Jane tights for the last 8 years. They’ve been with me through 3 full time jobs, exercise, moving house, mowing lawns and any number of things. I seriously cannot believe these things are still going, they’ve never stretched faded or lost their comfort. Well worth the investment!
18. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lorna Jane
Hi Nichola, thank you for your wonderful review! To hear your LJ leggings have been so loved and that you have received such great wear out of them, absolutely warms out hearts! We will make sure your amazing feedback is passed on and truly appreciate the support you show to our brand. Thank you!
They won’t give paper based receipts in…
They won’t give paper based receipts in store. They will only accept email addresses to email the digital receipt. I refused and had to make the purchase without receiving a proof of purchase. I will never be back
17. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lorna Jane
Hi Amber, thank you for your review. Lorna Jane is committed to sustainability, taking various measures to minimize our environmental footprint. As part of this effort, we've eliminated thermal scanner receipt printers and paper receipts from our stores. Our receipt process is consistent with Australia Consumer Law and the comments published by the ACCC on its website. In the event a retail store customer does not have an email or doesn’t want to provide it to us, there are multiple avenues that we can provide a physical receipt, either through the support from team in store or via contacting our Customer Care team. Thank you.
Refused To give receipt
I bought a T-shirt last week and the sales lady refused to give me a receipt
She said I had to give her my email and that was the only way she could provide the receipt of the purchase.
Is this legal?
Do I have to provide my personal email to get proof of purchase?
I will not buy from them again.
5. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lorna Jane
Hi Lorena, thank you for your review. Lorna Jane is committed to sustainability, taking various measures to minimize our environmental footprint. As part of this effort, we've eliminated thermal scanner receipt printers and paper receipts from our stores. Our receipt process is consistent with Australia Consumer Law and the comments published by the ACCC on its website. In the event a retail store customer does not have an email or doesn’t want to provide it to us, there are multiple avenues that we can provide a physical receipt, either through the support from team in store or via contacting our Customer Care team. Thank you.
I went to Lorna Jane active wear in…
I went to Lorna Jane active wear in Casuarina NT while waiting my appointment and bought some of products. I am wearing now, the material is excellent light and not heavy. Thank you to the customer service who serve me and provided me advice. She is right excellent material. She is lovely. Again thank you so much and i will see you soon.
Kind regards
27. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lorna Jane
Hi Liz, thank you for your amazing 5-star review. We are thrilled to hear our team in our Darwin Store have gone above and beyond to provide such a memorable experience for you! Helping our LJ community find the perfect style is what we love to do. We are so looking forward to sharing your kind words with the team instore and look forward to welcoming you back at our Darwin store soon. Thank you
Instore shop
Thank you to Susana at LJ Booragoon for great customer service!
25. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lorna Jane
Hi Helen, thank you so much for your 5 star review! Susana is an absolutely superstar and we are grateful to have her! We look forward to welcoming you back in Booragoon soon. Thank you.
$70 shorts ripped after 1 week
$70 shorts ripped after 1 week - Lorna Jane refused me a refund or exchange!
Lorna Jane Retail Stores
Bought shorts on 11 Nov and they ripped after one wear on the 19 Nov, such awful quality. Do not buy. They refused me a refund, they refused me an exchange, I’m absolutely disgusted with Lorna Jane and will never purchase from them again. 70 dollars for a pair of shorts that ripped after one wear! Absolutely not fit for purpose, with even worse customer service. Stick to your Lululemons guys they are actually worth the money!
20. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lorna Jane
Hi Bronagh, thank you for your review. You have done the right thing by heading into store to have your style looked over in person. If a genuine fault is confirmed which has been a result during the manufacturing stage, we will absolutely provide a remedy. Like all items of clothing, if they do come into contact with rough, sharp, or harsh objects this may cause damage to the fabric. Thank you.
Absolutely rude customer service won’t…
Absolutely rude customer service won’t be back
17. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lorna Jane
Hi Caz, thank you for your review. We would like to better understand your experience as we only want the best for our LJ community. If you would be so kind to connect with Customer Care via Live Chat during our available hours. Thank you.
Will not shop here as doesn’t except…
Will not shop here as doesn’t except cash. Cash is a legal currency
17. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lorna Jane
Hi Jody, thank you for your review. Lorna Jane became a cashless business in August 2022 ensuring no cash is held on our premises, to focus on the safety of our team in store. We can confirm this change is in line with the ACCC whereby we are able to remove Cash as a payment type in our business under the guidelines that this is made clear prior to purchase. This is stipulated by the policy we have at the counter and verbally via our team in store. We can certainly talk you through all accepted payment methods we offer via Live Chat through our website. Thank you.
So much for women’s empowerment.
I was delighted to receive a $20 gift voucher from Lorna Jane as a birthday gift.
I love their contemporary black full-length leggings which cost $100 for two pair when I last went in.
The shop assistant informed me they were now $80 a piece but were on special for $60, so we checked my size and she grabbed a pair from out the back.
I brought up my birthday gift email on my phone only to be told my “gift” was not redeemable for items on special.
Slightly miffed but still wanting the leggings, I handed her $60 only to be told the store no longer accepts cash.
I’d like to thank Lorna Jane for the empowering, positive in-store experience.
I left with a very bad taste in my mouth and will shop elsewhere in future.
19. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lorna Jane
Hi Lyndal, thank you for your review. Lorna Jane became a cashless business in August 2022 ensuring no cash is held on our premises, to focus on the safety of our team in store. We can certainly talk you through all accepted payment methods we offer via Live Chat through our website. We are pleased to hear you love our contemporary black full-length leggings! The Birthday Treat is valid on Full Price styles and cannot be used in conjunction with another offer. We love that we can spoil our LJ customers with so many wonderful offers and do hope you were able to take advantage of the current offer on those Leggings. Thank you.
Not wasting my money anymore.
Not wasting my money anymore.
My first pair of Lorna Jane tights were great, unfortunately the quality over the last few years seems to have greatly decreased.
I wore a t short maybe 3ish times, it pilled and wore straight away, especially where your seatbelt sits - clearly very cheap fabric.
My most recent tights have to be some of the most uncomfortable I've ever worn.
6. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lorna Jane
Hi, thank you for your review. We do create such a wide range of styles all with different fabrics, features and support levels for specific activities therefore, it's all about finding the right garments for you. If you feel your LJ garments are not up to our high standards, please reach out to our Customer Care team via Live Chat through our website. Thank you.
Clothes with holes after only 2 months
Used to be good quality, definitely not worth the price tag anymore!!
I purchased the Lotus No Chafe Ankle Biter leggings and within a couple of months they have holes. I’ve only worn them to yoga. Their leggings used to be great quality that would last for years but I won’t be buying from them again.
1. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lorna Jane
Hi Cat, thank you for your review. If you have a concern with your garment we want to know about it! To chat further through your concerns we absolutely recommend connecting directly with our Customer Care Team through their Live Chat Platform on our website. Thank you.
Don’t waste your money
Over the past couple of years I have purchased over $400 worth of bike shorts and leggings from Lorna Jane and all I have to show for it is 5 items with holes. After a month of wear, each time they would rip at the seam. Customer service is absolutely no help, saying there is nothing they can do as it is ‘wear and tear’. But I think for the high price they shouldn’t definitely last more than a month. Very disappointed, spend your money elsewhere.
25. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lorna Jane
Hi Jackie, thank you for your review. You have absolutely done the right thing by connecting with our Customer Care Team via Live Chat to talk through your concerns and queries. If a genuine fault is confirmed which has been a result during the manufacturing stage, we will absolutely provide a remedy. Otherwise, the concern may be a result of how the item has been worn or cared for and would therefore be deemed as general wear and tear. If you feel your Leggings have worn down within a month, please connect back with our Customer Care team via Live Chat. Thank you.
I haven’t received my order after 2 months
Hi!
I bought from Lorna Jane France online on July 2nd (order number 28068) and never received my order till now. I was buying several times before from them and everything was fine. This time customer service stopped replying, I wasn’t reimbursed.
Please help me with that.
11. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lorna Jane
Hi Sandy, thank you for your review. We can confirm the Lorna Jane France website is a licensee and we will absolutely pass along this feedback. Please know this is in no way a representation of our brand and the high level of service we uphold. We recommend purchasing through lornajane.co.uk for all deliveries to France and hope to welcome you back soon! Thank you.
Refused to print credit card receipt.
Purchased 2 items and was told in no uncertain terms, that not only would they NOT provide a receipt, I was also unable to get the tiny printout receipt for my credit card purchase. If I didn't provide an email address and phone number, I would have zero proof of purchase. Disgusted. I am told they also no longer take cash.
10. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lorna Jane
Hi Leelah, thank you for your review. We are passionate about reducing our consumption of natural resources, therefore moved towards a receiptless retail business. However, can absolutely provide you with a digital receipt to your email. Our Customer Care team can also provide you with a digital receipt via the Live Chat platform through lornajane.com. Thank you.
Still waiting for refund of returned item...
I ordered a nursing sports bra in 2 sizes from LJ to see which fitted best. I sent the size small back to them on 19th Aug (having to pay for returns postage through royal mail which was quite annoying) I can see from the royal mail tracking that the item was received a couple of days after postage but I'm yet to have any acknowledgement/ refund from LJ
I emailed their customer service on the 29th Aug and am still waiting for any response, terrible service!
19. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lorna Jane
Hi Jess, thank you for your review. Once we receive your return parcel and your request is processed, you will be sent an email confirmation. If you are yet to receive an email confirmation, your return is still in the queue to be processed. Our Customer Care Team are available solely via Live Chat through lornajane.com and absolutely recommend connecting during the available hours advertised on the contact us page for an update on your return. Thank you.
Poor product quality
Finally saved up the money to buy some thermal leggings. After one day of wear the material already has shaving on it and looks like a pair of leggings that’s been well worn. Very disappointed and annoyed. Needless to say I won’t buy Lorna Jane again.
1. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lorna Jane
Hi Liana, thank you for your review. To keep you warm our thermal garments have a brushed fleece finish that sits against your skin, so like all brushed fleece it can be prone to pilling when rubbing occurs either when wearing or in the wash. It is important to us that your thermal pieces last as long and look as good as the rest of your Lorna Jane garments therefore, we have outlined the best way to take care of them on our garment care page via our website. Thank you.
Defective products, refused refunds
Bought some crop tops that after 2 months, stretched out to be unwearable. Staff are clearly trained not to give refunds and told me that they’re “designed to do that” and that they “don’t have to give any refunds”. Expensive garbage and think they’re above consumer law
27. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lorna Jane
Hi Nat, thank you for your review and sharing your experience with your LJ garments. If a genuine fault is confirmed which has been a result during the manufacturing stage, we will absolutely provide a remedy. Otherwise, the concern may be a result of how the item has been worn or cared for. To talk further through your concerns we absolutely recommend connecting directly with our Customer Care Team through their Live Chat Platform on our website. Thank you.
Dodgy marketing tactics
While other brands are scratching their heads to get customers emails and approval for advertising/database. LJ does not ask for your approval, they simply ask for your email upon purchasing, because “they are going paperless and will send you receipt via email”. Funny this
is coming from a brand using non recycle-able bags. Knowing where this is going, I explicitly said I do not want advertising materials via email, when asked my email address. I started receiving marketing materials the next day. Blacklisting their emails and the brand
13. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lorna Jane
Hi there, thank you for your review. We are passionate about reducing our consumption of natural resources, therefore moved towards a receiptless retail business. Requesting your email is simply to ensure we can provide you with a digital copy of your invoice and any necessary transactional emails. We can confirm by providing your email address, this does not opt you in to our mailing list. We kindly ask for you to connect with our Customer Care team on Live Chat to best understand the emails you have received. Thank you.
Bought the no Chafe lotus leggings in…
Bought the no Chafe lotus leggings in store. I like to shop instore because I like to try things on rather than getting things posted. Especially leggings. The lady at doncaster shops was very efficient and gave me a brand new pair In the bag. And they were in sale for $60. They are super comfy strechy and buttery feeling material. Highly recommend.
22. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lorna Jane
Hi Sarah, thank you for your review. We really appreciate the 5 stars! It is great to hear you had such an efficient experience at our Doncaster store and that you are loving our buttery soft Nothing 2 See Here fabric as much as we do. We look forward to welcoming you back instore next time! Thank you.
Won’t be loyal anymore
Wish I could give a zero especially after reading another review that Lorna Jane has gone cashless. I loved the reply about keeping staff safe like that was the reason. Anyway be very aware of the dodgy return policy which I’m sure if I get a reply they will say in line with the ACCC etc etc blah blah blah. What about treating long term customers who have never returned or exchanged a thing in over seven years? I bought leggings online for my mum as part of her birthday gift, she’s been away for four months, the size was wrong and so she went to the Lorna Jane shop to exchange them only to be told a big fat no. It’s disgusting. The leggings are your popular current stock long plain black tights. Would it kill you to do the decent thing for a 73 year old lady who wasn’t looking for a refund just a larger size? Shame on you Lorna Jane. I’ll remember this when it’s time to buy more gym gear. There are plenty of other brands to choose from. I’ve spent a small fortune and this is how you repay your loyal customers.
21. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lorna Jane
Hi Samantha, thank you for your review. We can confirm Lorna Jane became a cashless business in August 2022 ensuring no cash is held on our premises, to focus on the safety of our team in store. We can certainly talk you through all accepted payment methods we offer however via Live Chat between 7am to 7pm AEST Monday to Friday. If you are wanting to purchase a gift in future, we definitely recommend connecting with our team who can talk you through our 30 day Return Policy. This is stipulated on the counter instore and also available to read via our website prior to purchase. Thank you.
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