I used to het the Amy legging but they've changed the material and it feels flimsy and doesn't stay up. I then decided to try the booty lift legging instead. Better material but still doesn’t stay u... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Loooong-time buyer of Lorna Jane products here. I genuinely feel like the quality of their items has dropped so much. The tights used to last forever, but now I'm lucky to get 9 months out of all pair... Näytä lisää
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Once my favorite activewear brand—please bring back the quality Lorna Jane was the one brand I trusted for all my fitness gear. As a fitness instructor, I loved the bold designs, vibrant colors... Näytä lisää
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I had been a loyal customer of LJ for many years. Recently the quality changed and I advised customer care team who were not interested. The seams almost disintegrate in approx a year of low use. (App... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
At Lorna Jane we are passionate about inspiring you towards Active Living. We are committed to excellence in our brand, our product quality, our customer service and influencing your life in a positive way. We believe that wearing Activewear has the power to inspire you to be active. That's why we design pieces that are not only functional but also comfortable and fashionable enough to wear all of the time. We want you to feel confident and motivated to be active throughout your day, whether it's hitting the gym, practicing yoga, going for a run, or simply incorporating movement into your daily routine. Active Living is more than just a workout. It's about embracing a lifestyle that prioritizes health, fitness, and overall well-being. We want to be there with you every step of the way, providing you with the Activewear and inspiration you need to make Active Living a part of your everyday life. Thank you for being a part of the Lorna Jane community. Together, we can inspire each other to live our best lives and make every day an opportunity for Active Living.
Yhteystiedot
Australia
- www.lornajane.com.au
2,1
Välttävä
629 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Ripped off
Bought shorts on line ,complete chinese rubbish ,looked used ,smelt worse ,SKAMMERS ,wouldn't refund to my bank got involved and got a full refund ,they sell shit and know it there company is under investigation for misleading practises ,remember always get bank involved ,this is one disgusting vile company AVOID AVOID
3. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lorna Jane
Hi Adam, thank you for your review. Lorna Jane has been made aware of multiple fake websites that are in no way associated with our brand and are doing what we can to try and put a stop to it. We recommend purchasing directly from our official Lorna Jane website via lornajane.com. You have done the right thing by connecting with your bank to lodge a Chargeback to have the funds returned to you. Thank you.
Impossible to contact and unhelpful
Bought leggings online and they turned up looking like they had been trampled on and dirty. Tried to contact LJ and send pics of the damage but only can contact them during specific hours via online chat. I work during the day and it isn’t possible for me to sit on my phone or computer trying to resolve this. Sent message and response was to contact them again during working hours online. Will never purchase from LJ again as they are user unfriendly and unhelp
1. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lorna Jane
Hi Marie, thank you for your review. We are sorry to hear that your leggings arrived in this condition and understand how frustrating it must have been trying to reach out while balancing your schedule. We appreciate you taking the time to connect with our Customer Care team and are glad they were able to offer a solution. We are always looking for ways to create a more seamless and supportive customer experience and your feedback is important to us. Thank you.
Extremely disappointing experience at…
Extremely disappointing experience at Lorna Jane Wetherill Park.
I spent half an hour carefully choosing clothes to try on, only to be told very rudely that I wasn’t allowed to try anything because the store was closing. I politely asked for just ten minutes, but the staff member coldly refused and asked me to leave immediately without any care or respect.
I wasted my time for nothing — she didn’t care at all about the customer experience or the brand’s reputation.
Lorna Jane is supposed to represent quality, but hiring such unprofessional and disrespectful staff seriously damages the brand image. Clearly, this employee only cares about finishing her shift, not about treating customers properly.
Very disappointing and unacceptable behavior. I will never return to this store, and I sincerely hope Lorna Jane management takes action.
Customers deserve better!
27. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lorna Jane
Hi Selena, thank you for your review. We are sorry to hear about your experience at our Wetherill Park store and truly regret that the service you received did not reflect the respectful, welcoming environment we are committed to providing. Your time and effort in selecting items should have been met with courtesy and care, and we understand how disheartening it must have been to feel dismissed. Please know that this does not align with our values or the level of customer experience we strive to deliver across all stores. Your feedback is being shared with the relevant team for review, and we hope to welcome you back soon to turn this around. Thank you.
Cashless! Ridiculous!!!
Would be less if that was the option. My husband went into the Joondalup to buy me a birthday gift. He went to the counter to pay for the items he had chosen to only be told we don’t accept cash here. The way it was said he felt like a second class citizen. I have since read that the stores became cashless in 2022. Which is disgusting and the excuse that it is safer is a joke. It is legal tender I will never purchase any Lorna Jane products in the future.
19. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lorna Jane
Hi Maria, thank you for your review. Lorna Jane became a cashless business in August 2022 ensuring no cash is held on our premises, to focus on the safety of our team in store. We can confirm this change is in line with the ACCC whereby we are able to remove Cash as a payment type in our business under the guidelines that this is made clear prior to purchase. This is stipulated by the policy we have at the counter and verbally via our team in store. Our Customer Care team can certainly talk you through all accepted payment methods we offer via Live Chat through our website. Thank you.
I had a bad experience
I had a bad experience . I was expecting the quality to be great because the leggings are very comfortable ,at first they were amazing but after a few times of wearing the fabric started to give and the eventually I had 2 small holes appearing at the seam and also these weird areas where it’s like the fabric is becoming super worn and the elastic in the fabric is like disintegrating in these certain areas , I thought this one might I bought a wrong size but I bought another 2 pairs and I had the same problem , I threw away 4 pairs of leggings , it is waisting my money I am very disappointed …
2. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lorna Jane
Hi Mayssa, thank you for sharing your experience. We aim to deliver high quality when creating styles and absolutely to hear about it if they are not living up to our standards. We would love to chat through your concerns with you and absolutely recommend connecting directly with our Customer Care Team via Live Chat on our website. We look forward to speaking soon! Thank you.
Extremely Disappointed – Poor Quality for a Premium Price
I bought several Lorna Jane activewear items after hearing so much hype about the brand, but I’m extremely disappointed and frustrated with the quality. After just one wear, the tights started pilling badly and attract excessive dirt, hair, and lint—none of which comes off even after washing or using a lint roller.
I've never encountered this kind of fabric quality in activewear before, especially not at this price point. I specifically bought their limited edition collection, thinking it would be higher quality, but it turned out to be subpar. I spent hundreds of dollars while visiting Australia and chose to buy in bulk, expecting durable, premium products. Instead, I feel completely ripped off. Sadly, it feels like my money was wasted. Lorna Jane should either refund my money or replace items in warranty.
14. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lorna Jane
Hi Isameya, thank you for your review. We strive for product quality excellence therefore, if you are noticing concerns with your LJ we absolutely want to know about it! Our Customer Care team is available to support you, and we would love for you to connect via Live Chat through our website to talk through your concerns in the moment. The team look forward to connecting with you soon! Thank you.
Will not accept cash. Not cool.
Products seem OK. Staff were fine, but apparently company policy is to not accept cash? Firstly this is just wrong, cash should always be an option. Secondly you only find this out at the cashier. No signs or info in the store as such until you get there to pay after spending the time to chose your item.
16. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lorna Jane
Hi Robyn, thank you for your review. Lorna Jane became a cashless business in August 2022 ensuring no cash is held on our premises, to focus on the safety of our team in store. This is stipulated by the policy we have at the counter and verbally via our team in store. Our Customer Care team can certainly talk you through all accepted payment methods we offer via Live Chat through our website. Thank you.
Color fade in shirt - no exchange
I bought the LJ Lorna Jane track shirt. I watched it a few times (in cold water, with sensitive detergent, and hand dry) . Got a big spot in the middle which I finally figured out that the colour washed out. There was wash out on other parts of the shirt that were less noticeable . I took the shirt in to the store for The store employee to have a look at it. At first she told me it must be oil which is weird because I haven’t used any oil with it on. Then by the end of the conversation she said that my detergent must’ve been too harsh. She didn’t feel comfortable exchanging the shirt. She’s very nice about it. Disappointing it’s a bit disappointing because that clothing is not Cheap in Price. I’m really surprised that they wouldn’t exchange it. I really like the line, but I won’t be shopping there again.
Edit : I did contact them and they were no help at all
17. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lorna Jane
Hi, thank you for your review. You have absolutely done the right thing by heading instore with this style for our team to look over! If a genuine fault is confirmed which has been a result during the manufacturing stage, we will of course, provide a remedy. Otherwise, the concern may be a result of how the item has been worn or cared for which would fall inline with wear and tear. We would certainly like the opportunity to talk further through your concerns, therefore absolutely recommend connecting directly with our Customer Care Team via Live Chat through the website. Our team look forward to you connecting soon! Thank you.
First gym clothes I bought and only ones I wear!
I bought some shorts at a local sports shop a good 12 months ago only because they were the only ones in my size, but OMG they're my favourite! I've bought a few gym shorts from other brands since and they do not compete. I bought the Sunkissed Gingham 12cm bike shorts. The fabric is so sturdy but not hot, I never need to adjust my shorts at the gym, my boyfriend loves them the most on me, and even though I've grown since buying them they still feel amazing, though in need of buying a larger size. So I went on the Lorna Jane website today to look for something and was a bit overwhelmed by all the options. So I decided to message them asking what would be the most similar to the pair I already have. And Heidi was so helpful! She asked all my preferences and sent through so many shorts that tick all of my boxes and I wouldn't have found looking through the site on my own. I'm definitely about to order a few more pairs. I honestly only wear my Lorna Jane pair of shorts to the gym despite owning three other brands. The 12cm length is awesome, and the high waisted part is thicker so I never feel self conscious of any bloating, it honestly feels like it's constantly sculpting me. My pair's got a little bit of pilling now, but that'll be because of regular washing for 12 months (because I only want to wear them lol). I would definitely recommend! The fabric on the pair I love is their LJ Elite.
18. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lorna Jane
Hi Samantha, thank you for your review! We are so happy to hear how much you love your Sunkissed Gingham Bike Shorts and that they have become your go-to for the gym. It is amazing that our LJ Elite fabric has provided the perfect balance of support and comfort for you! It is wonderful to hear that Heidi supported in finding similar styles, as our product experts via Live Chat are always here to help make your shopping experience easier. We cannot wait for you to receive your new goodies, and continue your Active Living journey! Thank you.
What is wrong with cash
Needed to purchase a gift that could be exchanged/returned as it had to be sent interstate and I was unsure of sizing. When I went to pay I noticed the sign NO CASH ACCEPTED. I had already committed to the purchase and shop assistant had been very helpful so will not be shopping there any more.
7. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lorna Jane
Hi Dianne, thank you for your review. Lorna Jane became a cashless business in August 2022 ensuring no cash is held on our premises, to focus on the safety of our team in store. We can certainly talk you through all accepted payment methods we offer via Live Chat through our website. Thank you.
Awesome customer service
Awesome customer service. I lost both my gift cards and they quickly supplied me with new card. Absolute pleasure to deal with.
6. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lorna Jane
Hi Maria, thank you so much for your 5 star review! Our Customer Care team via Live Chat are dedicated to providing in the moment resolutions, therefore we love to hear of your recent experience and cannot wait to pass your kind words along! It was a pleasure supporting you, and we look forward to you spoiling yourself to some new Activewear with your LJ Gift Cards! Thank you.
Good experience
Changing a bad review! Initially I wasn’t happy with my experience as I couldn’t get hold of anyone in customer service to exchange two pairs of leggings that got holes in them after only a few months of wear. However, I have since been in contact with the customer care team who were extremely friendly and helpful, and were more than happy to exchange or refund my leggings. I am hopeful that the new pairs I receive will last longer as I really like the fit and feel!
6. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lorna Jane
Hi Jordyn, thank you for your review. If you are noticing concerns with your LJ, we absolutely want to know about it, therefore kindly ask that you connect with our Customer Care team via Live Chat through the website. Please do ensure you are reaching out during their available hours to be connected with the first available team member who can sort this with you in the moment. The team look forward to supporting you! Thank you.
Very responsive customer service and…
Very responsive customer service and good guidance.
Thank you.
31. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lorna Jane
Hi Leng, thank you for taking the time to leave a review! Our Customer Care team are dedicated to providing in the moment guidance and support for our LJ Community, therefore we are delighted to hear you enjoyed your recent connection! We look forward to sharing your lovely words with our team and cannot wait for future interactions with our brand. Thank you.
Super service
Super service, I put the wrong email in an online giftcard, Michaela sorted it though online chat in an instant.. Thanks very much, a grade customer service
31. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lorna Jane
Hi Anthony, thank you so much for your 5 star review! It is wonderful to hear you have chosen a LJ Gift Card to spoil a loved one with, we are truly honoured. Our friendly Customer Care team is there to provide in the moment support, therefore we are thrilled to hear of your interaction with Michaela! We cannot wait for your giftee treating themselves to some new Activewear and look forward to many more connections with you! Thank you.
Circuit Breaker Ankle Biter Leggings
Circuit Breaker Ankle Biter Leggings
Love, Love, Love these leggings!
They are super flattering, a perfect fit, and I love the red down the sides.
100% recommend buying these leggings!
12. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lorna Jane
Hi Jana, thank you so much for such a wonderful review! We absolutely love hearing from our LJ community and are delighted to know that you are enjoying our exclusive collections, we love this style too! We love having you in our LJ Family and look forward to continuing to support your active lifestyle. Thank you.
Two days trying to order a gift card…
Two days trying to order a gift card and still no reply or help from customer service. Very poor service. Their system is not accepting credit card numbers. I left multiple messages thru the chat but no response. Wont be buying from them in future.
19. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lorna Jane
Hi Elizabeth, thank you for your review. We absolutely recommend reaching out to our Customer Care team via Live Chat during their available hours where the team can provide in the moment support through the checkout. We can see you have left an offline ticket outside of our available hours where our team have responded within 2 business days to assist you further with placing a successful order. Thank you.
Quick and easy resolution, very happy!
The lady who helped me was very helpful and gave me a quick solution! I didn’t have to wait in the cue long at all and she fixed my issue for me straight away. She was very lovely to speak to and made it a pleasant experience :)
18. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lorna Jane
Hi Chloe, thank you so much for your 5 star review! We are delighted to hear of your recent experience with our Customer Care team who strive for service excellence and are dedicated to providing in the moment support and resolutions via their Live Chat platform! We cannot wait to share your kind words with our team and look forward to many more future interactions with our brand. Thank you.
They made an error issuing a gift card…
They made an error issuing a gift card and when we went to use the card it didn’t work and we were told there was nothing they could do about it. So their error cost me $100.
16. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lorna Jane
Hi Jessica, thank you for your review. If you are experiencing concerns with your LJ Gift Card, our Customer Care team via Live Chat can certainly look into this with you and assist with a resolution to ensure you can redeem this on some new goodies! We kindly ask that you connect with the team via Live Chat through the website for in the moment support and look forward to resolving this for you! Thank you.
Excellent Service _ Lorna Jane Kawana
As soon as I walked in to Lorna Jane Kawana, I was greeted by these two beautiful girls, Sophie and Ella. They were very conscious of my feelings and were totally honest about what did and did not suit me. That was invaluable to me, they weren't just after a sale, they were genuinely there to assist me and make sure I felt the best and looked the best in the clothes that I purchased. I am so very grateful for my experience with them and will most definitely be going back for more of their beautiful clothes.
22. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lorna Jane
Hi, thank you so much for your beautiful review! It absolutely warms our hearts to hear of your recent visit to our Kawana store where Sophie and Ella created such a positive shopping experience! Sophie and Ella truly reflect our commitment to empowering and supporting our LJ community while finding the perfect Activewear, and we are beyond blessed to have them! We are incredibly grateful for your kind words and cannot wait to share them with the team. We look forward to you visiting again soon! Thank you.
Best leggings ever
Loveeeee my new leggings from Lorna Jane. I had a problem with the original size, returned them for the correct size (which was very easy), and the new ones are fantastic! Love love love them!
16. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lorna Jane
Hi Nicole, thank you so much for your 5 star review! With such a wide variety of designs and fits, it is all about finding the perfect LJ for you, therefore we are delighted to hear of your smooth experience with our exchange process. We love having you in our LJ community and look forward to your new Leggings supporting you in your Active Living journey! Thank you.
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