Lorna Jane Arvostelua 

I bought the thermal leggings as I live in a cold climate. The fabric is pilling and I haven't even washed the garment yet. Response from customer service is that this is normal. Very disappointed in the quality for the price. Lululemon quality is hands down better than Lorna Jane for the same price.

I’ve been loyal to Lorna Jane for years because I love their leggings, but the quality has really slipped. Every time I buy the same pair, the sizing is different, the length is inconsistent and the material feels cheaper. Super disappointing from a brand I’ve trusted for so long.

If you are a customer ordering from the US, be advised that you cannot exchange any items even though you will be offered to do so when you go to their return website. I paid for shipping to exchange an item on this website only to find out that they won’t honor the exchange I paid the shipping for. Instead they refunded my item and told me that I’d need to pay for shipping yet again if I wanted a different size. If I realized that I could only return the items, I would have returned the whole set, not just one piece of the set. When I inquired about the fact that I paid shipping for an EXCHANGE, they said it’s because they use a third party global website and that I should have read the fine print on their website about their policies. This experience has been dreadful and now I need to pay for yet another shipping label to return the rest of the set. When I pointed out the terrible customer service and confusion their website caused, they blamed US regulations. I feel like I’m lighting money on fire for yet another shipping label not because of US regulations but because the company’s return website mislead me to believe I could complete an exchange. With all of this said and done, the fit on the workout set was horrible and the materials felt cheap compared to how it was priced. Unless you live in Australia, I’d steer clear of buying from this company.

LJ has really gone to sh*t as a brand. I've bought so many clothes from them over the years, and in recent years the quality is just crap and the customer service is worse. Shorts/leggings look look like they've been worn for years after days or weeks. The inside labels arent colourfast and have marked and ruined my white underwear etc. I used to like supporting an Aussie company and good quality, but it seems to be like any another other chain outsourced and focused on money adding to mass consumerism and waste rather than quality and longevity.

The worst customer servcie from any company ever. i will be writing reviews so other people dont have their time and money wasted. Their website when ordering defults to the smallest size, my computer refused during ordering one pair were ordered as M and the other was auto default as xxs - I noted this minutes after ordering got in contact with their so called service runnish. I was promised the couier was being recalled and the correct order would be sent. i get my order that had been FIX only to ge the XXS and M not 2x M as changed. they dont care they igore you there is ZERO custmor service their products are expensive for limited quality - STAY AWAY FROM THIS BRAND THEY WASTE YOUR MONEY SENDING OUR ORDERS THAT ARE NOT CORRECT AND EXPECT YOU TO PAY FOR THE RETURNS

I’ve been a loyal Lorna Jane customer for close to a decade and have spent thousands and thousands of dollars over the years. Sadly, I’ve watched the quality steadily decline — the fabric feels thinner, the sizing has subtly changed, and the customer service, both in-store and online, has dropped to an all-time low.

Most recently, I purchased a pair of tights that were clearly faulty — they were significantly shorter at the back, something I’ve never experienced in all my years of shopping here. I first went in-store and was told to deal with it online. Online support then told me I had to go back in-store. I was asked to provide evidence, which I did — including detailed photos with a measuring tape as instructed — but was then told that “wasn’t evidence.” Despite explaining that I have significant health limitations and cannot easily attend a store, I was repeatedly told I must come in person to try them on.

Throughout the entire process, I repeatedly raised the fact that under Australian Consumer Law, the burden should not fall on me to prove a fault or jump through endless hoops to get a resolution. I reminded them several times that making a consumer bear additional cost, effort, or responsibility for a faulty product is against the law — yet every time, these points were ignored, dismissed, or deflected, and the responsibility was still pushed back onto me.

The entire interaction felt robotic and scripted — there was no empathy, no compassion, no acknowledgment that I’ve been a long-term, loyal customer. Instead, I was dismissed, deflected, and made to feel like I had done something wrong. Even after sending proof, I was told I’d have to pay to post the item back and would only be reimbursed with a store gift card if they decided the product was faulty — despite clear evidence that it was.

This whole experience has left me feeling disheartened and disrespected, and for the first time in over 10 years, I’m seriously reconsidering whether I will continue shopping with Lorna Jane. The only saving grace was a helpful and understanding store manager at Southland, who kindly offered to look into the issue if I brought the tights back — but even now, I’m unsure if that will actually resolve anything.

For a brand that once prided itself on quality and empowering women, this has been an incredibly disappointing experience from start to finish.

Edit: I knew LJ has replied acting like “I did the right thing going in store and have since received a remedy”. This is only after going in store and being sent away, being online to chat for hours and then calling and talking to a manager who was just as baffled with the company policy/lack of care as I was. It was only after I went in store a second time and spoke to that manager that a refund was given. For a faulty item the refund should have been given in store the FIRST time without question. Instead I was sent away, then told online I’d have to pay for shipping to send it back. This is all conveniently ignored in Lorna Jane’s reply.

I bought a puffer vest from Lorna Jane Dressmart Outlet on 12 April 2025 and returned it on 17 April. I received a confirmation receipt for the refund, but no refund ever appeared in my account.
After a month, I went back to the store and was asked for a letter from my bank. Even after showing stamped bank documents, I was told to go through Live Chat Australia. ANZ Bank investigated and confirmed it was an error by the store assistant.
I finally received the refund on 9 July — almost three months later. The poor communication and effort it took to resolve this was really disappointing. I won’t be returning.

Stay well away. I received a damaged product and there is NO way to get hold of them.Not by email, chatbox or phone. I put in a request to be contacted through my email and received an email saying the issue is resolved.
Keep away from this scam company

Worst quality products I have ever purchased! Paid $150 for a jumper to wear it once and it all washed out. Kmart quality very superior to these items in both durability and quality. If I could give a zero stars rating I would! Don’t waste your money people, Lululemon or Kmart at a fraction of the price will outdo any of their products.

I order and paid for 2 pairs of leggings to pickup in the store. But I got only one pair and promise to refund for another. Never received promised refund or leggings which are still available online.
Anna ( order no 266768)

LJ scamming its customers
I have been a big fan of and customer of LJ for years. I just placed a very big order (£300) and got in touch to check where it was as it had been a few weeks since i ordered. Turns out, the package was left outside my door (aka the street) as we were out at the point of delivery. They could have left it in the bin, given it to a neighbour or just come back another time. Instead it was left and someone has stolen it.

LJ's response is enclosed in a picture. Basically, it your problem, we have delivered it. Um no, you left it on the street. LJ is refusing to take any responsibility and i am out £300. What a scam of a company. I would never order from them again and neither will me business. I have never been treated so badly by a customer service team who were very rude.

Ultimately Hermes are at fault here but as LJ choose to contract with them for delivery, they are also at fault. The initial response is so unacceptable and LJ should be on the customers side here. They don't care at all and are scamming people out of money.

I recently returned items and clearly selected the option for a refund. Instead, I was issued a gift card, which was not what I requested. When I raised this with customer service, they confirmed that because the items were marked as "Final Sale," I was not eligible for a refund.

This was very disappointing. The return form itself included a refund option, which was misleading, and the process is not as transparent as most other stores I’ve purchased from. Despite explaining my situation, my request was rejected, leaving me with store credit I have no intention of using.

Because of this experience, I will not be purchasing from this store again and will share my experience with others so they are aware of this policy before buying.

I would like to give a review about Keira, working on Mondays and Fridays at Lorna Jane, Onehunga, Auckland, New Zealand.
As a customer, I have been lucky to deal with Keira on several occasions. I have been very impressed with her gentle manners, professionalism, as well as her communication skills. Very dedicated and keen to satisfy my needs, she went beyond her duties to find a good buy fir me. She radiates intelligence and passion.

I can only highly recommend her, and will.always make sure that I visit the Lorna Jane iOnehunga when Keira is on duty.

Eliane Moinon
Auckland, NZ

If I could give one star I would. Atrocious service. Completely despicable behaviour. As a customer who has spent well ans truly over 10K (I only wear LJ), the quality has diminished over the years, and this is also the same company who said during covid their fabrics cured and prevented covid. Laughable. And yet they defend their sizing via false advertising,saying it's how they pin the fabrics on the model. If that's the case why provide models height measurements and size model is wearing. Lost a customer for life.

I placed a click and collect order and realised within hours they were the wrong length so i went in store closer to me and got the right ones thinking I'll just let the other store know to cancel the click and collect but they wont!!!. The item was never shipped, never handled, and it’s just sitting in the store. But Lorna Jane refuses to refund me unless I wait two full weeks for it to auto-cancel.

This is completely unreasonable. They could easily reverse the order but are choosing to hold onto customers’ money with no valid reason. No flexibility, no escalation, no care. It’s a policy that benefits them, not the customer.

I will be now returning the pair i bought in store because of this experience, I’ll be taking my money elsewhere. Poor customer service and no accountability.

I absolutely loved the Retro Suit Pants — the fit, the look, everything was perfect at first. But after just a gentle wash (cold cycle, short wash, air dry), the fabric shrank while the side tape didn’t, which left the pants visibly warped and unwearable.

I wash all my clothes this way and have never had this issue before. When I contacted customer service, they were polite but offered no real solution — just that they’d pass the feedback on to the design team.

It’s disappointing that such a clear quality issue was dismissed as general “wear and care”, especially from a brand I trusted for both performance and style.

Customer care are very rude. Not helpful at all and contradict the in store staff.

Extremely disappointing experience for a loyal customer.

I’ve shopped regularly with Lorna Jane Singapore, spending $300–$500 every few months for 3 years now, but after this recent experience, I’ll be taking my business elsewhere.

I returned two items from my order and requested a refund for both. One was incorrectly sent back to me—despite clear communication via email—and the other still hasn’t been refunded. I sent multiple emails, all ignored, and was then told they "no longer offer email support" and to use live chat—which doesn’t work on my devices.

When I finally borrowed a work device to access chat, I was sent in circles for 30 minutes only to be told the return had been “fulfilled” when it clearly wasn’t. No accountability, no customer care, and no real solution offered.

I’ve supported this brand for years, but I won’t anymore. If you value customer service and a simple, fair returns process—shop elsewhere.

I paid $150 for the Lorna Jane Make Space Cropped Sweatshirt and was really disappointed with the quality. After just three washes—following all care instructions—the fabric began to pill noticeably.

I visited the store, where I was directed to their online chat for help. Unfortunately, they dismissed the issue as “wear and tear” and refused a refund or any further support. I found this really disappointing, especially considering the price and my long-standing loyalty to the brand.
This is the first time in over 10 years that I’ve had an issue with Lorna Jane, and I was shocked at how difficult they made it to resolve a genuine quality concern. They’re incredibly polite during the sales process, but that service disappears the moment there’s a problem.
Not the quality or customer care you'd expect for the price. Save your money—there are plenty of other brands out there that stand behind their products.

I purchased a sweatshirt for $160 and after 3 wears the outside fabric had pilled terribly. When I contacted LJ they treated me like an idiot and refused to do anything to assist. What a terrible product with even worse customer service.