Bought the burner firestarter box of 400 and the whole process was top class! No issues? Placed order online, paid and produced delivered safely & quickly, great company (Purchase was a few years ag... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Ordered a bundle deal of chicken chips for my chicken run to get ready for the wet winter months. Very fast delivery and the chips are very good quality - my chickens are loving scratching about in th... Näytä lisää
Yritys on vastannut
Great products and service. Top soil excellent quality and the mushroom compost has transformed the unworkable clay/stone stuff that came with my new build. I've recommended Logs Direct to people at w... Näytä lisää
Yritys on vastannut
Great service and product Communication from logs direct was excellent they kept me informed about my order and it all arrived on time with driver texting me to say he was on his way
Yritys on vastannut
Yrityksen tiedot
- Polttopuutoimittaja
- ja myös
- Grillitarvikeliike
- Kiinteän polttoaineen tuottajat
- Pintamaa-aineksen toimittaja
- Polttoainetoimittaja
- Puutavaraliike
Tietoja yrityksestä Logs Direct
Yrityksen kirjoittama
We are a family run business, based in Halton Lancashire, and we've been selling fuels to homes and restaurants since 2004. Our specialised kiln dries our firewood onsite to under 20% moisture, making it perfect for long, hot burns and cleaner chimneys. It's also better for the environment as it produces less emissions. As FSC members, we are committed to keeping the business as Eco-friendly as possible, so the majority of our wood comes from Britain, though we do also support projects and businesses in Europe (and even South Africa!). You can find oak, ash, beech, birch, and alder being kiln dried on any given day up at the yard, so no matter your preference, we'll be able to help you. Our logs come in various sizes depending on your need, from 20kg carry-bags all the way up to 1.6 cubic meter bulk bags. We even sell the log stores to go with them, alongside a range of fireside accessories like baskets, coalhods, firefighters and kindling. Whether our customers want to cook pizza, heat their homes, fire their BBQs, or light their campfires, we've got something for everyone- even gardening products! Did you know we supply top quality topsoil, compost, and bark to gardens and farms across the country, free of delivery charge to most postcodes?
Yhteystiedot
Addington Road, LA2 6PG, Lancaster, Yhdistynyt kuningaskunta
- 01524 812476
- enquiries@logsdirect.co.uk
- www.logsdirect.co.uk
4,7
Erinomainen
3 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 80 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very good customer service
Very good customer service, dealt with my query on delivery promptly, efficiently and in a friendly manner. Something other companies can lack. Purchasing online was easy, item was a good price and delivery was quick. All good.
13. heinäkuuta 2026
Vastaus yritykseltä Logs Direct
Thank you for your review
Vastaus yritykseltä Logs Direct
Thank you for your review
Very helpful driver who put the bags…
Very helpful driver who put the bags exactly where we wanted them despite difficult access. 5 stars!
9. heinäkuuta 2026
Vastaus yritykseltä Logs Direct
Thank you very much for review
Great service
Excellent company to deal with & very accommodating with the delivery date. Ordered and delivered the following morning by a very helpful driver who off loaded the 2 bags of topsoil on to our drive. The quality and price of the soil was excellent with free delivery.
7. heinäkuuta 2026
Vastaus yritykseltä Logs Direct
Thank you for a great review. We really do appreciate it.
Don't touch these cowboys with a barge pole
They cancelled the order immediately and said they had refunded. One week later no refund. My email to complain, sent two days ago, has been ignored. They said they had cancelled as they had no stock and yet it is still for sale on their website! Don't touch these cowboys with a barge pole. If they have the technology to instantly take your money they can use the same system to instantly refund. I'm going to my bank to report a fraudulent transaction.
8. heinäkuuta 2026
Vastaus yritykseltä Logs Direct
Hello
Thank you for your feedback. We're sorry to hear you've had this experience.
Refunds are initiated as soon as an order is cancelled, but while we process them immediately, it can take several working days for the funds to appear in your account depending on your bank or card provider. If it's now been longer than expected, we'd like to investigate this for you.
Please send us your order number by direct message or reply with it, and we'll look into the status of your refund as a priority.
Regarding the product still appearing on our website, this can occasionally happen due to inventory updates, but we'll review this internally to ensure the information is accurate.
Thanks
Emma
Great service
Great service, they called and emailed to let me know that delivery couldn’t be made on the scheduled date. I was able to rebook quickly and easily on a day that suited me better and followed my instructions for delivery perfectly. Also the product was very reasonably priced, no delivery fee. Will use again.
30. kesäkuuta 2026
Vastaus yritykseltä Logs Direct
Thank you so much for a great review. We really appreciate your feedback
I have been getting my logs from logs…
I have been getting my logs from logs direct for a number of years good quality logs online ordering is easy and they deliver on the day they say they will
7. heinäkuuta 2026
Vastaus yritykseltä Logs Direct
Thank you for your review
Composed Compost Carefully Carried!
Great ordering system online with clear and helpful descriptions of products.
Delivery driver was excellent - helpful and willing to put the big bags exactly where we needed them in the garden.
7. heinäkuuta 2026
Vastaus yritykseltä Logs Direct
Thank you for your review
Thank you so very much.
Thank you so very much.
I am truly impressed with your service and efficiency.
My order was delivered in good time with professionalism and timely service, as promised.
No fuss, no worry. .
Thanks to all.
I can highly recommend.
7. heinäkuuta 2026
Vastaus yritykseltä Logs Direct
Thank you for your review
Top quality
Top quality, speedy and easy, been using them for a couple of years and never an issue. Thanks Team
30. kesäkuuta 2026
Vastaus yritykseltä Logs Direct
Thank you for your review
Still not received product
6. heinäkuuta 2026
Vastaus yritykseltä Logs Direct
Hi,
It looks like one of the team arranged for a replacement parcel to be sent out as soon as we became aware of the issue. I can see that this replacement has since been delivered.
Thanks
Emma
Vastaus yritykseltä Logs Direct
Thank you very much for your review
Vastaus yritykseltä Logs Direct
Thank you very much for your review
Really happy with the service!
Really happy with the service from start to finish!
Placing the order was simple and easy.
Excellent customer service and great communication throughout.
The delivery driver was friendly, approachable and generally a very nice person.
Would definitely recommend this company:)
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Logs Direct
Thank you very much
Great service and affordable product
29. kesäkuuta 2026
Vastaus yritykseltä Logs Direct
Thank you for your review
Vastaus yritykseltä Logs Direct
GreatReview Thank you.
Excellent from start to finish
Excellent from start to finish. Great value. Prompt and friendly delivery. Excellent product. Thank you!!
30. kesäkuuta 2026
Vastaus yritykseltä Logs Direct
Thank you very much
Good moist compost
Very pleased with the compost, moisture retentive, conveniently sized bags.
30. kesäkuuta 2026
Vastaus yritykseltä Logs Direct
Thank you so much for you review
Very good service
Very good service, the delivery driver was excellent and very helpful, can’t fault anything.
30. kesäkuuta 2026
Vastaus yritykseltä Logs Direct
Thank you for you review
Order placed on 19th June still not…
Thank you Emma for sorting out the delivery issues
26. kesäkuuta 2026
Vastaus yritykseltä Logs Direct
Hi
I'm so sorry for the delay in getting your parcel to you.
As we discussed on the phone yesterday, it turns out the first line of your address was missing from the shipping details, which is why the original parcel was returned to us. I apologise that we didn't spot this sooner.
I believe your order has now been delivered, and we've also included some extra bags as a small apology for the delay.
Thanks for your patience, and if there's anything else we can help with, just let me know.
Thanks
Emma
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