LN-CC Arvostelua 

When making a return, I had to contact customer service via email, and got an almost immediate response resolving my issue.

waiting for my refund still, my return got delivered back to them over a month now!

EDIT #2: LN-CC withheld nearly $300 from my refund under the label of “duties and taxes,” despite not disclosing during checkout how much of the total price was attributable to those charges. The customer only learns this breakdown after purchasing, which prevents informed consent at the time of contracting.

In addition, the U.S. duty rate applicable in this case is approximately 15%, which would correspond to roughly $180 rather than nearly $300 in my instance. This raises concerns that LN-CC is not only seeking reimbursement from U.S. customs but may also be profiting from the difference.

EU consumer law requires that merchants refund all payments received from the consumer, including duties and taxes when these are collected by the merchant as part of the checkout price. LN-CC’s decision not to refund these amounts appears inconsistent with these obligations.

EDIT to LN-CC’s textbook copy-paste-reply: obviously I have handed over the return documents to UPS, otherwise they wouldn’t even have accepted the return package… Also, as this is a return, all documents + label were provided by LN-CC directly, not me. However, it solidifies my caution advise for other customers as it shows that LN-CC is now trying to blame it on me for not providing the relevant documentation.

Highly advise caution for anyone ordering from this company—especially if you’re based in the US. I’ve had positive experiences with them in the past, but something has clearly changed, and not for the better (the numerous recent negative reviews speak for themselves).

Here’s my situation in short: I placed an order, the item arrived far too small, and I returned it just two hours after receiving it, using the provided return invoice, label, and box. That was 1.5 weeks ago. Since then, the package has been stuck in Italian customs—according to UPS, because LN-CC failed to include the required documentation.

I’ve reached out multiple times, and the only response I receive is, “rest assured, we’re handling it,” yet nothing actually progresses. Needless to say, this will be escalated with my credit card institution if the issue isn’t resolved soon, as we’re talking about more than $1,000 that I’m currently at risk of losing due to LN-CC’s negligence.

Fast shipping

Leider habe ich noch keine Antwort erhalten. Es bleibt dabei. Keine Mühe um das Problem zu beheben. Schade. Trotzdem würde mich freuen wenn Sie sich bei mir zurückmelden.

Top arrived with deodorant marks all over it. Shipping was good.

Ordered item and then I was told it was not in stock three days later

Extremely Poor Handling of Delivery Issue + Incomplete Refund
I recently placed an order with LN-CC, and the entire experience has been extremely disappointing.
My package was shipped from Italy, but FedEx tracking immediately showed false delivery updates, including “out for delivery” in another country, “returned to sender,” and finally “delivered” to a person I do not know (“B. Ellavia”).
FedEx confirmed the package was never delivered to me, yet LN-CC took a very long time to provide any clear information and did not take responsibility for the logistical failure.
Although I was eventually refunded, LN-CC only refunded the item cost — not the shipping costs, even though the order never arrived and the issue was entirely due to their shipping process. I paid for delivery of an item that was never delivered.
Overall, the customer service and problem resolution were unacceptable. The customer care was indifferent. I do not feel protected as a customer, and I cannot recommend ordering from LN-CC based on this experience.

Only positive experience

I find good deals and fast delivery with this platform , highly recommended

Item size description is not so clear.
But the packing was fine, & shipping was fast!
Generally was a great shipping experience, thanks a lot!

Very quick delivery, and the product are as expected

I ordered a bag from a luxury brand and paid an extra fee for an express delivery. The purchase was supposed to be delivered on November 18th, then on 19th… nothing, I emailed, I called several times. No clear answer: probably on 20th… still nothing. Based on UPS tracking system, the purchase is struck in Köln and LN-CC tell me that they escalde the issue but cannot do anything!!! Why not resend a bag in a true express way? We are November 23rd, and I still have no information about the exact date of delivery for my parcel. Very disappointing given the price !

WARNING!

In August 2025, during one of their sale promotions, I purchased several Saint Laurent bags from this store. One of the bags they shipped was the wrong model and came with authenticity cards that were clearly incorrect. I contacted their customer service at the time, but the issue was never resolved, and I ultimately had to file a chargeback with my bank.

Last week, while preparing one of the remaining bags as a gift for a family member, I noticed that the authenticity cards looked completely wrong compared to the genuine Saint Laurent items I own. I examined the bag more closely and noticed that the logo and the protective plastic also appeared off. I had purchased two of the same model, and the second bag had the same questionable cards.

I submitted both bags for authentication, and they were CONFIRMED FAKE. The earlier bag I disputed with my bank was also confirmed counterfeit. In total, I purchased five bags from this store: 2 were authentic, and 3 were FAKE.

I will be filing a dispute with my bank and contacting Saint Laurent regarding this situation. I have been a customer of this store for some time, and given that they present themselves as an authorized reseller, I never imagined this could happen.

For clarity, the boxes and dust bags the bags arrived with were genuine; however, the bags themselves and the authenticity cards were not.

If you purchased a Saint Laurent Le 5 à 7 Hobo Small Pink Suede or Large Burgundy bag from this store during the August 2025 sale, I strongly recommend having your items authenticated. The counterfeit bags are extremely similar to the real ones, and if not for the incorrect authenticity cards and atypical protective plastic, I may not have noticed they were fake.

Fast shipping, item arrived in great condition! I would order again

Always great shopping experience from site to ordering to delivery well informed customer journey to

Best webshop with great products offered! Fast delivery, trust worthy and enough payment options.
And when you’re a loyal customer, you receive so many benefits.
Really recommend this webshop!