BRILLIANT PRODUCTS & SERVICES Living heat recently supplied us the full package to provide a warm enviroment in our home, super smooth end2end process ! Competitive Prices Fantastic Range... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Our order was made on line but we spoke to the seller beforehand to check what we were ordering was correct and equally to ask some questions about the underfloor heating. The person was very knowledg... Näytä lisää
Really good customer service. I called them about an (otherwise excellent) underfloor heating thermostat. It was working perfectly, but was emitting a really high frequency sound - so high that it was... Näytä lisää
Yritys on vastannut
Excellent product as always. Even when I had an issue with the install and called up Living Heat they gave me the exact answer and I was able to complete and test out the thermostat. Our underfloor he... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Lämmityslaitetoimittaja
- ja myös
- Kylpyhuoneen remontointi
- Lämminvesivaraaja- ja lämmityspalvelut
- Remonttitarvikeliike
- Tekninen palvelu
Tietoja yrityksestä Living Heat
Yrityksen kirjoittama
The Underfloor Heating Experts
Living Heat Ltd is an electric under floor heating systems specialist.
As Part of the THEAWKGROUP, Living Heat is the web based side of our business and is located in the South West.
Living Heat under floor heating systems are distributed throughout the UK and has a growing worldwide customer list.
Although the AWK Group was established in 1999, Living Heat is a relatively new addition.
Widest Range Of UFH Systems, Insulations & Thermostats In The UK
Formed to offer web based sales for our large and growing range of electric under floor heating systems, insulations and ancillary products.
Our aim is simple. To offer high-quality electric under floor heating system and ancillary products at competitive prices.
Backed up with expert knowledge and a highly efficient, friendly and comprehensive service.
We offer FREE technical help and advice on all Living Heat underfloor heating systems to the public and trade alike.
We are here to help.
If you have any questions or require assistance with any projects, please do not hesitate in getting in touch with our friendly team.
Yhteystiedot
Unit 8 Trojan Industrial Estate,, TQ4 7EP, Paignton, Yhdistynyt kuningaskunta
- 01803 316060
- sales@livingheat.co.uk
- www.livingheat.co.uk
4,7
Erinomainen
295 arvostelua
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Fantastic customer service as I ordered…
Fantastic customer service as I ordered the wrong underlay as they advised on the correct product at no extra cost to me
2. joulukuuta 2025
Vastaus yritykseltä Living Heat
Good Afternoon Paul,
Thank you for your order and glad we could assist you.
Your order and feedback is greatly appreciated by all the team and glad we could help with your UFH project.
Warm Regards
Beth
Living Heat LTD
Excellent customer service
Excellent customer service and delivered as promised
27. marraskuuta 2025
Vastaus yritykseltä Living Heat
Good Morning David,
Thank you again for your review of the service received from Living Heat.
Your feedback is greatly appreciated and delivering quickly, supporting our customers and supplying quality products is a primary aim as a business.
Look forward to hearing from you again and thanks from all the team for choosing us for this UFH project.
Warm Regards
Rob
Living Heat LTD
The help that I received was first class, all sales staff especially Graham, the product knowledge was excellent and the kit was delivered the next day, I could not have received a better serice
The help received was first class and the kit delivered the following day , could not have asked for a better experience
27. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Living Heat
Good Morning David,
Glad I could assist you with this project before your order was placed.
Good to hear you got your products next day, even with the problems nationwide within the courier network.
The surrounding weeks before and after Black Friday Weekend are the busiest time in the network, but this year has been particularly stressful, with a few customers suffering delays.
If we could deliver to all our customers personally, we would do.
Your feedback and kind words over the phone are deeply appreciated from myself and all the team.
If you have any questions on the UFH you have purchased, then please don't hesitate in getting in touch again.
Warm Regards
Graham
Living Heat LTD
Courier Issues
Few issues with the Courier, but these guys went way above and beyond what was expected. Top Class
21. marraskuuta 2025
Vastaus yritykseltä Living Heat
Good Afternoon Mohammed,
Thank you for your order of the tile backer boards and UFH heating.
Your understanding throughout has been amazing and glad we could help get the issue sorted eventually.
If you need any help in the future, then please don't hesitate in getting in touch.
Warm Regards
Rob
Living Heat LTD
fast delivery
easy to find what i needed on the website and delivered fast, thanks!
10. marraskuuta 2025
Vastaus yritykseltä Living Heat
Good Afternoon Mr Buch,
Thank you for your order and your feedback is much appreciated and valuable to us.
Great to hear the website was easy to navigate and even with this being the busiest time with the couriers, you received your order quickly.
If you have any questions regarding the 150w/m² Aluminium Foil system, then please don't hesitate in getting in touch with the team.
Warm Regards
Mike
Living Heat LTD
Excellent all round service
Excellent all round service, excellent product, will certainly be using Living Heat again , These guys know what they’re doing!!
18. marraskuuta 2025
Vastaus yritykseltä Living Heat
Good Afternoon Kevin,
Thank you for your order of the LWi5 Wi-Fi thermostat and great to see you are happy with the service and product.
If you need any further assistance or help on a future product, please don't hesitate in getting back in contact with the team.
Thanks again.
Warm Regards
Rob
Living Heat LTD
These guys are great
These guys are great, and didn’t even know they were local to me in Paignton.
Mike (the German guy) was super helpful in the shop and explained everything I needed, very knowledgable.
Even better was the whole kit only costed me £300 (I was expecting £1000 upwards).
Now I have a super warm floor in my kitchen and touch wood, it doesn’t seem to cost a lot to run.
Cannot thank these guys enough. More than impressed, best company I’ve ever dealt with.
Right down to them going that extra mile to delivery to me personally as I was in Torquay.
The delivery guy was polite and knew his stuff, which was also amazing, for any questions I had.
Only wish I had found them earlier :(
What an amazing team, thank you so much.
5 star service.
17. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Living Heat
Good Morning Robyn,
Thank you for taking the time to leave such a positive review.
We’re very pleased to hear that your experience with Living Heat has been such a good one.
Mike will be glad to know his guidance was helpful, and we’re delighted that the installation has given you a warm kitchen without high running costs.
It’s great to hear that our delivery team were able to assist you personally and answer your questions on the spot.
We always aim to go the extra mile for our customers, so your feedback means a lot to us.
Thank you again for the 5-star rating and your kind words. We truly appreciate it, and we’re glad you found us.
If you need any further support in the future, we’re always here to help.
Warm Regards
Beth
Living Heat LTD
Excellent service excellent product!!
Excellent service excellent product.
Easy to install and checking the smart meter it’s very efficient and has made such a difference to our conservatory, we can now use it all year round!!
20. lokakuuta 2025
Vastaus yritykseltä Living Heat
That is great to hear and thank you for reviewing the service received.
Electric heating gets a bad wrap for not being efficient, but as you have discovered, if using it correctly is amazing in terms of efficiency and certainly best in terms of response of any UFH system.
Wishing you a warm winter in your conservatory and maybe a bit early, but Merry Christmas and a Happy New Year.
Warm Regards
Beth
Living Heat LTD
Still not received our order
Still not received our order. Said they had tried to deliver when they hadn't. Was supposed to be delivered Saturday waited in all day and no one came.
10. marraskuuta 2025
Vastaus yritykseltä Living Heat
Good Afternoon Donna,
Thank you for your order and can appreciate your frustrations with this delivery.
As mentioned over the phone to you today, there is a combination of factors that has caused this delay, namely changing delivery address and nobody being available at the delivery address on 1st attempt.
However, the main factor being that the depot local to you is struggling we a back log of packages due to shortage of drivers.
As we discussed on the phone, i have a had a lengthy call with the courier today and explained the situation. They have changed the delivery to a pre 10.30am for tomorrow, so as promised, it will be the 1st thing i check when i come in at 8am to see this has been hopefully actioned.
As i know you are desperate for the UFH, if the courier lets us down again, i will look at other ways to get this order to you as quickly as i can.
Thank you for listening, your understanding and kindness on the phone earlier. Let me assure you are doing everything we can within our control to get this sorted.
Warm Regards
Graham
Living Heat LTD
Good product and delivered on promised…
Good product and delivered on promised date. Helpfull staff.
31. lokakuuta 2025
Vastaus yritykseltä Living Heat
Good Morning John,
Thank you for your order of the 14m² 150w mat and M5 thermostat.
Good to hear your products were delivered on time and glad we could assist you throughout.
Any questions or queries in the future, then please don't hesitate in getting in contact again with the team.
Warm Regards
Graham
Living Heat LTD
Ease of ordering to being delivered…
Ease of ordering to being delivered next morning
3. marraskuuta 2025
Vastaus yritykseltä Living Heat
Good Morning Alan,
Great you hear you received your Aluminium Foil mat so quickly.
Super fast delivery and service is our priority to our team at Living Heat, so is pleasing to see you are happy with the order.
If you need any help or assistance in the future, please don't hesitate in getting in touch with us.
Warm Regards
Beth
Living Heat LTD
Great service
29. lokakuuta 2025
Vastaus yritykseltä Living Heat
Thank you for your order of XPS insulation Adam.
Good to hear you are happy with the service which is always our goal at Living Heat.
If you need any help in the future, then please get in touch.
Warm Regards
Graham
Living Heat LTD
£400 pound order got lost by dx…
£400 pound order got lost by dx couriers and living heat refused to accept responsibility seen as though it was their choice to send by dx you’d expect at least and apology. They refused to refund my order and made me wait over a week for my money back which put my job 2 weeks behind from original order date. Seems once the product has left their building they don’t care and refuse to resend or refund. The manager is rude and completely none customer focused! Save your self the trouble and go somewhere else like I did when I finally got my refund.
Fraser Sharples
Fs joinery contractors.
29. lokakuuta 2025
Vastaus yritykseltä Living Heat
Good morning Fraser,
As with most situations, there are always two sides to the story.
The issue with your order was not that it was lost, but that our courier’s Manchester depot experienced unexpected driver shortages — something we were only informed of two days after your order was received.
This was clearly explained to you on the phone, and I even forwarded the courier’s email confirmation to you at the time.
Throughout our communication, we understood and acknowledged your frustration — this delay affected a number of customers in the Manchester area, and we were transparent about that.
As soon as we became aware of the problem, we immediately processed a full refund so you could source the product locally.
However, what your review does not reflect is the nature of your behaviour during our conversations. Despite our efforts to assist and be transparent, we were met with aggression and inappropriate comments.
You have failed to add in your review the personal threat to myself on your next visit to Torquay, which took me by surprise. Your aggression, is not something i have ever had to experience in the 12 years with the company, on effectively a 2 day delay out of our control.
Even under those circumstances, we remained professional, responded promptly, and resolved your issue as quickly as possible.
We always aim to provide honest communication and fair service, and we’re sorry that this situation has been misrepresented here.
I wish your review was more honest on how this situation went, and your workmanship is of better quality than your honesty.
Graham
Living Heat LTD
I ordered good Service a thermostat from living heat…
I ordered a thermostat from living heat and it arrived the next day!…So really pleased how prompt and reliable
21. lokakuuta 2025
Vastaus yritykseltä Living Heat
Good Afternoon Colette,
Thank you for your order and for taking the time to write this review.
Glad to hear you are happy with the service and your thermostat delivered promptly.
If you need any help or assistance in the future, please don't hesitate in getting in contact with myself or the Living Heat team.
Warm Regards
Beth
Living Heat LTD
Ordered part on the Friday delivered…
Ordered part on the Friday delivered Monday and promptly replying to my e mail.
3. lokakuuta 2025
Vastaus yritykseltä Living Heat
Good Morning David,
Thank you for your order of the 10K Floor Sensor.
All orders placed after our 12pm cut-off are usually dispatched the next working day.
However, we’re delighted to hear that your order still reached you on the next working day after the weekend!
We always do our best to ensure orders are processed and delivered as quickly as possible, and we really appreciate you taking the time to share your positive experience.
Thank you again for choosing us — we hope your new floor sensor works perfectly for your project.
Warm Regards,
Mike
Living Heat LTD
Disastrous delivery!
Paid for next-day delivery, but it did not materialise - it took two days, meaning a delay in installation and workers sitting around for six hours! Not directly your fault, I know, but YOUR company chooses the courier service, which makes it your responsibility!
7. elokuuta 2025
Vastaus yritykseltä Living Heat
Hi Anthony & Robert,
Thanks for your feedback and for being honest with us.
We completely understand your frustration. When materials arrive late it can throw a whole project off, and that is the last thing we want for our customers.
In this case the courier misrouted your order, which unfortunately caused the delay.
While it was a next day priority service and the vast majority of orders arrive on time, no courier can ever be 100% guaranteed. Though we know that is little comfort when you have got a team waiting to get started.
We really appreciate you pointing this out and we will keep pushing our delivery partners to be as reliable as possible. Hopefully next time everything runs on schedule.
Kind regards,
Mike
Living Heat
Will Buy Again
Had query (Graham) before I bought answered quickly and did what they said they would do. Had a little mis hap with delivery but actually answered email again very promptly. Can't fault them will buy again from them as need something else
7. elokuuta 2025
Vastaus yritykseltä Living Heat
Hi Kevin,
Thanks a lot for your review! We are really pleased Graham could help and that we got everything sorted quickly, even with the courier trying to keep hold of your shower tray a little longer than planned.
Great to hear you will be back. We will be ready when you are!
Kind regards,
Mike
Living Heat
Vastaus yritykseltä Living Heat
Hi Krish,
Thank you for your order and feedback.
If we can be of help in the future, please don't hesitate in getting in touch.
Warm Regards
Graham
Living Heat LTD
Fantastic service
The agent i spoke to on the phone was very knowledgeable and friendly, he knew exactly what I needed and saved me some money
27. toukokuuta 2025
Vastaus yritykseltä Living Heat
Good Morning Chris,
Thank you for your feedback and is great to hear we could offer assistance to you whilst saving you money.
Glad we could help on you on this occasion.
If you need any further help in the future, please don't hesitate in contacting us again.
Warm Regards
Graham
Living Heat LTD
As a company you obviously realised the…
As a company you obviously realised the volume of orders you received over the bank holiday but didn’t adjust the delivery company’s volume you just loaded them to a point were they couldn’t cope and every company suffered, the drivers logistics sheet was completely wrong, he was 30 second from address though he never delivered over 2 days.
6. toukokuuta 2025
Vastaus yritykseltä Living Heat
Hi Phil,
Thank you for your order and truly appreciate your frustrations on the delivery side.
We rely heavily on the couriers to deliver on time (next day), with the majority of our customers being tradesmen, we understand time is money.
Looking at the tracking, i can see we shipped out your heat mat on Tuesday 6/5/25 and all being well should have been delivered the following day Wednesday 7/5/25.
The tracking states that the depot close to you were encountering issues, which as you rightly state could be volumes going through the network possibly. I have asked for further information on this.
Regrettably, we have no way of knowing what depots are struggling and we also wasn't made aware of this issue with is also frustrating, as we never want to inconvenience any of customers. Given the chance, we would have pressed for further information or sent a replacement order out if that was a better solution.
On this occasion the courier has let us down. The bank holiday break has certainly not helped, which meant your order was not delivered until early today (14/5/25) which i agree is too long to wait.
I would wish to discuss this problem with you. Unfortunately we have a mobile number with 14 digits on your order summary. I did try call the number excluding the last 3 digits this morning, but received no answer. Not sure if that is a valid number anyway.
If you would like to discuss at your convenience or need any help, please contact me directly on contacts below.
Once again, please accept my sincere apologies for this delay.
Warm Regards
Graham
sales@livingheat.co.uk
01803 316060
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