BRILLIANT PRODUCTS & SERVICES Living heat recently supplied us the full package to provide a warm enviroment in our home, super smooth end2end process ! Competitive Prices Fantastic Range... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Our order was made on line but we spoke to the seller beforehand to check what we were ordering was correct and equally to ask some questions about the underfloor heating. The person was very knowledg... Näytä lisää
Really good customer service. I called them about an (otherwise excellent) underfloor heating thermostat. It was working perfectly, but was emitting a really high frequency sound - so high that it was... Näytä lisää
Yritys on vastannut
Excellent product as always. Even when I had an issue with the install and called up Living Heat they gave me the exact answer and I was able to complete and test out the thermostat. Our underfloor he... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Lämmityslaitetoimittaja
- ja myös
- Kylpyhuoneen remontointi
- Lämminvesivaraaja- ja lämmityspalvelut
- Remonttitarvikeliike
- Tekninen palvelu
Tietoja yrityksestä Living Heat
Yrityksen kirjoittama
The Underfloor Heating Experts
Living Heat Ltd is an electric under floor heating systems specialist.
As Part of the THEAWKGROUP, Living Heat is the web based side of our business and is located in the South West.
Living Heat under floor heating systems are distributed throughout the UK and has a growing worldwide customer list.
Although the AWK Group was established in 1999, Living Heat is a relatively new addition.
Widest Range Of UFH Systems, Insulations & Thermostats In The UK
Formed to offer web based sales for our large and growing range of electric under floor heating systems, insulations and ancillary products.
Our aim is simple. To offer high-quality electric under floor heating system and ancillary products at competitive prices.
Backed up with expert knowledge and a highly efficient, friendly and comprehensive service.
We offer FREE technical help and advice on all Living Heat underfloor heating systems to the public and trade alike.
We are here to help.
If you have any questions or require assistance with any projects, please do not hesitate in getting in touch with our friendly team.
Yhteystiedot
Unit 8 Trojan Industrial Estate,, TQ4 7EP, Paignton, Yhdistynyt kuningaskunta
- 01803 316060
- sales@livingheat.co.uk
- www.livingheat.co.uk
4,7
Erinomainen
295 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Amazing Service, Care About Customers
Wow what great service from a local company. Ordered late yesterday afternoon and delivered in person by one of their team today (think his name was Rob).
What a professional and great service. Not only did you go out your way to delivery to me on a bank holiday weekend, your help and guidance when you delivered as been invaluable, thank you so much (Rob i think).
I will defo wait for you guys to get back in to the office after the weekend and order the insulation you explained about.
Brilliant service from a very happy customer in Brixham.
4. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Living Heat
Good Afternoon Rosemary,
It was my pleasure delivering to you and thank you for remembering my name.
Was a bit hectic getting the goods to you at the weekend, due to the pirate festival, but glad we help your installer and the also supply the insulation that you ordered this morning.
If you have any questions or queries, once the underfloor heating is installed, please don't hesitate in contacting myself or the team at Living Heat.
Warm Regards
Rob
Living Heat LTD
***AVOID! Damaged underfloor heating…
***Damaged underfloor heating thermostat***
Damaged thermostat delivered. Had to re schedule another visit for the electrician to install. Contacted Livingheat. They said it got damaged in transit and that they would resend another one. Won't cover the £30 charged for the 2nd visit. Totally unacceptable. This wouldn't have happened if it was fully working as you would expect for a brand new product. Hide behind terms and conditions. Not customer focused. Avoid!
4. huhtikuuta 2024
Vastaus yritykseltä Living Heat
Good Afternoon Karina,
Thank you for your order. Although we appreciate your situation was not ideal, you received your replacement part the next working day, effectively receiving all working parts within 2 days as promised on checkout.
As a seller, we know that problems can arise whilst products are in the courier network. As soon as we knew their was a problem we acted straight away. If that is not customer focused, then i am sorry.
Your desire to hold us to ransom for this £30 charge and defamation of our help and service to you is completely false. As you have started a case against via Paypal, to avoid wasting your time and ours, we have issued this back to you.
We understand every customer has a right to voicing their opinions and feelings towards an experience. Your review, however is not a true reflection of the service you received.
Warm Regards
Graham
Living Heat LTD
Thermostat operating instructions
I inherited a non functioning thermostat in a house I moved into. I contacted Living Heat for advice and they went to great trouble to find a manual for it (as it was no longer manufactured), and gave me me good advice on setting it up.
Also, they went above and beyond to find me a manual for an adjacent thermostat manufactured by a totally different company.
I now have a functioning thermostat and a lovely hot floor.
Overall, fantastic service.
11. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Living Heat
Good Afternoon Ian,
Great to see we could help with your query with the thermostat. Feedback like yours is invaluable to us and we will always do our best to help our customers with any queries or heating problems that need solving.
Thank you for taking the time to review our service and nice to hear you now have a warm floor.
Warm Regards
Graham
Living Heat LTD
Vastaus yritykseltä Living Heat
Thank you Sue.
Your order and positive feedback is greatly appreciated by all the team at Living Heat LTD.
Warm Regards
Graham
Living Heat LTD
Really good customer service
Really good customer service. I called them about an (otherwise excellent) underfloor heating thermostat. It was working perfectly, but was emitting a really high frequency sound - so high that it was probably beyond the audible range of most people. Anyway, they said to send it back to them and they’d replace it. They did call me when they’d received it, to say they couldn’t hear the noise. However, they willingly sent me a replacement all the same. Really impressed.
1. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Living Heat
Good Afternoon Peter,
Thank you for your order and for taking the time to review and explain your experience with us.
If you need any further assistance in the future, then please don't hesitate in contacting myself or the technical team.
Warm Regards
Graham
Living Heat LTD
Great product very fast delivery easy…
Great product very fast delivery easy to change
31. tammikuuta 2024
Vastaus yritykseltä Living Heat
Hi Alan,
Thank you for your order and for taking the time to review our service and product.
If you need our assistance in the future, please don't hesitate in contacting us again.
Warm Regards
Graham
Living Heat LTD
Great product and delivery
29. tammikuuta 2024
Vastaus yritykseltä Living Heat
Thanks Stuart. Your feedback is greatly appreciated.
If you need any help from us in the future, please don't hesitate in contacting us.
Warm Regards
Graham
Living Heat LTD
Excellent product as always
Excellent product as always. Even when I had an issue with the install and called up Living Heat they gave me the exact answer and I was able to complete and test out the thermostat. Our underfloor heating can now be operated using the Smart Life app on out phones!
11. joulukuuta 2023
Vastaus yritykseltä Living Heat
Hi Kenneth.
Thank you for the review, always nice to hear from a satisfied customer. Reviews really help the company.
We pride ourselves on our products and service all the way through the process of installation including after service.
Warm Regards
Rob
Living Heat Ltd
WOW Great Customer Service
WOW Great Customer Service
An item was ordered, LivingHEat packed and shipped all in great time but sadly it seems the item has been lost by the courier. The customer from LivingHeat was excellent - rather than quibble or pass the buck they agreed to sort it out. I am most impressed!
8. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Living Heat
Good Afternoon David,
Thank you for taking the time to write this review.
Unfortunately, from time to time things can go wrong whilst in transit, especially this time of year, with the run up to Christmas.
We will always do what we can, to avoid any further inconvenience when delays or miss routes occur.
Thank you for your understanding and kind words on our service. Your replacement thermostat should be with you tomorrow.
Warm Regards
Graham
Living Heat LTD
fast and efficient service
4. joulukuuta 2023
Vastaus yritykseltä Living Heat
Thank You Gordon.
Good to hear you are happy with the product and service.
Warm Regards
Graham
Living Heat LTD
Great service
Great service, called and asked more technical questions which were answered with ease and recommendations given. Competitive prices and would definately recommend.
13. marraskuuta 2023
Vastaus yritykseltä Living Heat
Hi Simon,
That is great to hear and glad we could assist you.
If you need any further help in the future, please don't hesitate in contacting us again.
Warm Regards
Graham
Living Heat LTD
Great People Great Prices
Very helpful and knowledgeable on the phone
Have used them many times before and see no reason to look elsewhere
Thank you
30. lokakuuta 2023
Vastaus yritykseltä Living Heat
Good Morning Simon,
Thank you for your positive feedback of our service, it is greatly appreciated by all the team.
Look forward to speaking to you again soon.
Warm Regards
Graham
Living Heat LTD
Towel rail was damaged in transit
Towel rail was damaged in transit. Quickly replaced.
19. lokakuuta 2023
Still have a cold floor
Well I phoned up the other week to get some help and your guy told me it's the stat controller that the problem so I purchased a new one and still doesn't warm up the floor so a waste of nearly £50.. But I got what I ordered in a quick turn around
17. lokakuuta 2023
Vastaus yritykseltä Living Heat
Hi Marcus.
I'm sorry to hear that the change of stat has not solved your heating problem. When speaking to the technical team they will always try and assist in the best way they can, obviously over the phone this can be quite difficult as they are not on site.
If the stat change has not worked i would suggest the heating would need to be tested to establish whether the heating is the problem or the stat itself.
If you make contact with the technical team they will be more than happy to assist once again to try a figure out this issue.
If it is not the stat we would be happy to take the thermostat back and issue a refund for you.
Hopefully speak soon to try and establish the issue.
Warm Regards
Rob
Living Heat Ltd
Vastaus yritykseltä Living Heat
Thanks Harry.
Glad we could get your order to you quickly.
Warm Regards
Graham
Living Heat LTD
Product (Roma heating control) works…
Product (Roma heating control) works and is quite easy to fit. Downside is that it's very expensive
13. syyskuuta 2023
Vastaus yritykseltä Living Heat
Good Morning Alan,
Thank you for your order and good to hear that you have found the thermostat easy to fit.
Our thermostats are competitively priced and we are always looking to offer the best prices to our customers on all our products.
Regrettably, there is still a knock on inflation on all products due to Covid pandemic. Thankfully, we have still been able to hold the prices on all heat systems.
We appreciate your constructive feedback.
Warm Regards
Graham
Living Heat LTD
Good product fast service
31. elokuuta 2023
Vastaus yritykseltä Living Heat
Hi Paul,
Thank you for your order and appreciate you reviewing our service.
Any questions or queries, please don't hesitate in contacting our team.
Warm Regards
Rob
Living Heat LTD
Great products and helpful people
we bought Hard Insulation Boards and Aluminium Foil Heating for a surface of 5sqm. I did installed the boards which are very easy to cut and manipulate in a little space and also easy to shape as needed. The aluminium foil is very easy to install too. I really appreciated that. Also the technician was very helpful to answer my questions. All working well and set for winter. Thank you :-)
6. elokuuta 2023
Vastaus yritykseltä Living Heat
Hi Anna,
Thank you for your order. The Aluminium Foil is the easiest and cheapest system to install. Because it is usually installed directly under your floor, it is also very efficient and response when in use. I'm sure you will see what i mean, when it gets a bit colder.
Thank you again for your order and appreciate you taking the time to write this review on the product and service provided from the team.
Warm Regards
Graham
Living Heat LTD
Vastaus yritykseltä Living Heat
Good Morning Sy,
Thank you for your order and great to hear.
Appreciate you taking the time to review our service.
Kind Regards
Graham
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