Spoke to a really nice guy called Jamie who was absolutely brilliant answered all my queries. He stayed online with me while I tried to get onto my online account and helped me through everything and... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Called Leep today and spoke to Sam he was absolutely brilliant, super helpful and patiently talked me through lots of steps for account set up. Amazing customer service a rarity these days .
Yritys on vastannut
I called to query an account number and to set up an account. Great customer service and very friendly. Deborah took the time to explain things through and was extremely helpful. Thank you, havi... Näytä lisää
Yritys on vastannut
My call was answered immediately, after the usual warning about abusing staff, and I was treated with courtesy and helpfulness. My request to reduce the proposed monthly charge was accepted without fu... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
Yhteystiedot
2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, Yhdistynyt kuningaskunta
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4,7
Erinomainen
2 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Leep Utilities
Good afternoon Fiona
Thanks for the review! I’m really glad your experience with Noah felt straightforward and easy to follow.
Have a great weekend
Kelly
Amazing service
Amazing service, super helpful and cheery, answered all my questions, was very happy with my treatment.
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Leep Utilities
Good morning
Thank you so much for your kind words! 😊 We’re really glad to hear you had such a positive experience. It’s great to know our team was helpful, cheerful, and able to answer all your questions. We’re delighted you were happy with your treatment and truly appreciate you taking the time to share your feedback. We look forward to speaking to you again! 🌟
A longish wait on the telephone (15…
A longish wait on the telephone (15 minutes) but my query adequately and thoroughly answered
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Leep Utilities
Good afternoon Dr Kitty Campion
Thank you for your feedback.
We appreciate you taking the time to share your experience. While we’re sorry you experienced a wait of around 15 minutes, we’re pleased to hear that your query was answered with Will thoroughly and to your satisfaction once connected.
Your comments are valuable and help us continue to improve our service levels. If there is anything further we can assist you with, please do not hesitate to get in touch.
Have a great evening
Kelly
Michelle listened to what I had to…
Michelle listened to what I had to say.very helpful and understanding I would call her anytime for advice
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Leep Utilities
Good afternoon Veronica
Thank you so much for your kind words! We’re so glad to hear that Michelle was helpful and understanding. She truly cares about the people she works with, and your feedback means a lot
Have a great evening
Kelly
Hannah was super helpful today and the…
Hannah was super helpful today and the process was quick and easy, thankyou :)
26. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Leep Utilities
Good morning Hannah
Thank you so much for your kind feedback! We’re thrilled to hear that Hannah was super helpful and that your experience was quick and easy. We truly appreciate you taking the time to share this
Have a great day
Kelly
Upon speaking with Michelle today I was…
Upon speaking with Michelle today I was listened to and also all my concerns were resolved I have now asked for myself to only communicate with her as she has been the most helpful and understanding out of everyone I have spoken to x
25. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Leep Utilities
Good afternoon Carla
Thank you so much for your kind feedback. We’re really pleased to hear that Michelle was able to listen to your concerns and resolve everything for you. Providing helpful and understanding support is very important to us, and we’ll be sure to pass your lovely comments on to her. Please don’t hesitate to reach out if you need anything further.
Have a great evening
Kelly
Gemma is very good
Gemma is patient, helpful although the phone quality was poor, she explained again and again, also re did the bill, has done her best. I appriciated !
23. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Leep Utilities
Good afternoon Chris
Gemma was patient and very helpful. Although the phone quality was poor, she kindly explained everything again and again and even redid the bill. She truly did her best, and I really appreciated her support!”
If you'd like it to sound more formal or more casual, I can adjust the tone as well.
Have a great evening
Kelly
Mike was fantastic—he helped me get…
Mike was fantastic—he helped me get registered very quickly and was highly efficient throughout. The staff service is 10/10. #
It would be great if the website allowed for self-service in the future, but I’m very happy with the help I received today.
23. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Leep Utilities
Good morning Dan
Thank you so much for your kind words! We’re thrilled to hear that Mike was able to get you registered quickly and efficiently — we’ll be sure to pass along your 10/10 feedback to him and the team.
We also really appreciate your suggestion about adding a self-service option to the website. Feedback like yours helps us continue improving the experience for everyone. In the meantime, we’re so glad we could assist you and make the process a positive one.
Thanks again for taking the time to share your experience!
Have a great day
Kelly
Helpful registering account
I called to set up an account for the property I’m moving into and Sarah dealt with my request swiftly in a helpful and friendly manner.
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Leep Utilities
Good afternoon Thomas
Thank you for your kind feedback! We’re so pleased to hear that Sarah was able to assist you swiftly and in a friendly, helpful manner. We’ll be sure to pass along your comments to her. Wishing you all the best in your new property!
Have a great weekend
Kelly
Excellent service
Excellent service! Fast and clear! Thank you Sem
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Leep Utilities
Good afternoon Corina
Thank you so much for your kind words! We're thrilled to hear you had a fast and clear experience. We'll be sure to pass your thanks along to Sem — he’ll be happy to hear it!
Have a great weekend
Kelly
Great Expertise
I spoke on the phone with one of your staff by name Sarah who was very lovely.
Had the patience to explain things to me in a very caring and professional manner.
19. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Leep Utilities
Good afternoon
Thank you so much for taking the time to share your experience.
We’re delighted to hear that Sarah was able to assist you and that you found her to be caring, patient, and professional. Taking the time to clearly explain things and make our customers feel comfortable is something we truly value, and it’s wonderful to know she delivered that for you.
We’ll be sure to pass along your kind words to her — it will mean a lot. If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Have a great evening
Kelly
Mike was very helpful on the phone and…
Mike was very helpful on the phone and ensured when I’ve been refunded my credit that I don’t get into debit on my account.
19. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Leep Utilities
Good afternoon Beckie
Thank you so much for your kind feedback!
We’re really glad to hear that Mike was able to assist you and make sure your refund was handled properly so your account stayed in good standing. Providing clear, supportive service is always our goal, and it’s great to know he delivered that for you.
We’ll be sure to pass your comments along to him — he’ll really appreciate it! If you ever need anything else, we’re here to help.
Have a great evening
Kelly
Ease of use
Kind, courteous staff and seamless customer service. Thanks
18. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Leep Utilities
Good morning Gavin
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Mike and enjoyed our seamless customer service. We truly appreciate your support and look forward to serving you again soon! 😊
Have a great day
Kelly
Non existent customer service.
Non existent customer service.
No replies to any emails
Overcharging every single time.
18. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Leep Utilities
Hello Marcin
We’re really sorry to hear about your experience. This certainly isn’t the level of service we aim to provide. We understand how frustrating it must be not to receive responses and to have concerns about charges. Please contact us directly at headofcustomerservices@leeputilities.co.uk so we can investigate this properly and put things right as quickly as possible.
Kind regards
Kelly
Sarah was extremly efficient and polite…
Sarah was extremly efficient and polite and helpful.
18. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Leep Utilities
Good evening Barbara
Thank you so much for your kind words! We're thrilled to hear that Sarah was extremely efficient, polite, and helpful. We'll be sure to pass along your feedback to her — she’ll really appreciate it!
Have a great evening
Kelly
NOAH was great & very efficient
I spoke to a lovely helpful guy called NOAH today (18/2/26). He was very polite, efficient, patient and explained everything I needed to know. He got my account, name changed and password sorted and was really lovely. It was a pleasure to talk to him on the phone! 😌
18. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Leep Utilities
Hello Tammy
Thank you so much for your wonderful feedback! We’re delighted to hear that Noah was polite, efficient, and patient while helping you update your account details. It’s great to know he explained everything clearly and made the process smooth for you. We’ll be sure to pass along your kind words — he’ll be so pleased to hear them!
Have a great evening
Kelly
super helpful helpline 👍🏻
18. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Leep Utilities
Hello Andrew
Thank you for your kind words! We’re so pleased to hear you found your experience with Michelle super helpful. That’s exactly what we’re here for!
Have a great evening
Kelly
Spoke with Michelle about some issues…
I spoke with Michelle about some issues on my account. She was attentive, communicated effectively, and successfully resolved my concerns. She was also courteous and professional. Thanks for the excellent service.
17. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Leep Utilities
Good afternoon Prayer
I spoke with Michelle regarding some issues on my account, and she was extremely helpful throughout the process. She listened carefully, communicated clearly, and resolved my concerns efficiently. I also appreciated how friendly and professional she was. Thank you for the excellent service!
Have a great evening
Kelly
Great customer service
Great customer service. They helped me out immediately, and they were very polite and courteous on the phone, which is kind of rare these days. I really appreciate all the help they gave me.
17. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Leep Utilities
Good afternoon Eric
Thank you so much for your kind words! We’re glad to hear that Mike was, polite, and courteous service. Providing helpful and friendly support is very important to us, and we truly appreciate you taking the time to share your experience. Please don’t hesitate to reach out if you need anything in the future!
Have a great evening
Kelly
Staff 5* Sem
Spoke to Sem earlier with regards to my water bill with leep. Sem was very helpful and supportive regarding my enquiry. Very professional in his line of work . It was a pleasure talking to him.
Thank you Sem, much appreciated.
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Leep Utilities
Good morning Paula
Thank you so much for taking the time to share your kind feedback.
We're delighted to hear that Sem was able to assist you with your water bill enquiry and that you found him helpful, supportive, and professional throughout your conversation. Providing clear and courteous service is very important to us, and it's wonderful to know that Sem made such a positive impression.
We’ll be sure to pass your kind words on to him — I’m sure he’ll really appreciate it.
Thank you again for your feedback and for choosing Leep.
Have a great weekend
Kelly
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