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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 2/5 tähteä

In our experience with Kloeber, everything went well with quotation, ordering, survey and installation. Unfortunately, there was a mistake on their side and the door we ordered had a transparent glass... Näytä lisää

Saanut 5/5 tähteä

Second time we have used Kloeber- this time to install a bifold door. We found the quotation process simple and their products look top notch. Definitely the best that we looked at having visited a... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Highly Recommended...No hard sell, knowledgeable members of staff, quality products and great Aftersales back up. Having Project Managed multiple prestige Self Build homes, Kloeber are always our 'go... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

We intially had kloeber fit sliding doors back in November. Remedial works were necessary, which is disappointing but these things happen. We finally had the replacement slider fitted today and the gu... Näytä lisää

Yrityksen tiedot

  1. Ikkunatoimittaja
  2. Rakennusyhtiö
  3. Ovikauppa
  4. Ovitoimittaja
  5. Ikkunanasennuspalvelu

Yrityksen kirjoittama

Owner managed business passionate about delivering great customer service to self builders, renovators, developers, architects and builders. We manufacture, supply and install a vast array of high-performance doors, windows and roof lights in timber, aluminium and alu clad. Specialising in glazed sliding, bifolding and front entrance door systems as well as a large selection of windows. We can provide all of the glazed elements for your project.


Yhteystiedot

4,4

Erinomainen

TrustScore 4.5/5 tähteä

517 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 20 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 2/5 tähteä

Very good product, terrible after-sale support

In our experience with Kloeber, everything went well with quotation, ordering, survey and installation. Unfortunately, there was a mistake on their side and the door we ordered had a transparent glass panel instead of an opaque one. Not a big issue, we notified them immediately, they acknowledge that the problem was on their side. Took them a 3 weeks to confirm that they would replace the glass. After over a month, we are still waiting from any sign of life from their costumer service, despite emails and phone calls asking for updates. It's now over 2 months since the door has been installed. Aftercare costumer service needs massive improvements, really unprofessional.

14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Bifold door install

Second time we have used Kloeber- this time to install a bifold door. We found the quotation process simple and their products look top notch. Definitely the best that we looked at having visited a few different showrooms.

Onto the install, the fitters (Matt and David) were great. They've done an excellent job, clearly explained everything, and did a few extra things as well without me asking just to make sure everything was as neat and tidy as possible. They also noticed our Kloeber front door needed adjustment so sorted that as well whilst here. Overall, very happy.

7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Kloeber-logo

Vastaus yritykseltä Kloeber

Hi Simon, thank you for this feedback it's really appreciated.

Saanut 5/5 tähteä

Highly Recommended

Highly Recommended...No hard sell, knowledgeable members of staff, quality products and great Aftersales back up.
Having Project Managed multiple prestige Self Build homes, Kloeber are always our 'go to' for all our joinery needs.

2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Kloeber-logo

Vastaus yritykseltä Kloeber

Hi Dave, absolute pleasure working with you thanks for the feedback.

Saanut 5/5 tähteä

Thank you Toby,

Thank you Toby,

Amazing service, informative, helpful. Nothing was too much trouble.

29. joulukuuta 2025
Oma-aloitteinen arvostelu
Kloeber-logo

Vastaus yritykseltä Kloeber

Hi Philip, thank you so much for the feedback.

Saanut 5/5 tähteä

I needed replacement parts for a set of…

I needed replacement parts for a set of bi-fold doors, and Chris Saxon was incredibly helpful. He quickly identified the exact parts I needed and arranged for them to be posted out to me. He also followed up with clear instructions via email on how to replace the items. Excellent service from start to finish!

26. marraskuuta 2025
Oma-aloitteinen arvostelu
Kloeber-logo

Vastaus yritykseltä Kloeber

Thank you for the feedback Melanie!

Saanut 5/5 tähteä

Aftercare service

We bought a Kloeber timber front door and frame to replace an existing unit about 3 years ago, the fit and quality is superb so very pleased. When cleaning the door found a damaged bottom hinge so contacted Georgina in customer aftercare who has arranged for a new hinge to be sent out straight away reminding me it’s under warranty.
Great service .

30. lokakuuta 2025
Oma-aloitteinen arvostelu
Kloeber-logo

Vastaus yritykseltä Kloeber

Hi Richard, Thanks for the feedback it's really appreciated.

Saanut 5/5 tähteä

20 years later and still excellent.

We first used Kloeber back in 2006 for a set of bifold wooden doors, they were superb. Really helpful, knowledgeable and competent. The doors were excellent too. So when we needed sliding doors for a garden room 19 years later we knew where to turn, the whole experience has been amazing. Their Sales Manager, Troy Poleon speedily took on board our needs and tailored everything to ensure we were delighted. He is first rate. The doors will be installed later this year, I will come back and let you know how installation went and our thoughts on the doors. I am sure we will be delighted once again.

23. lokakuuta 2025
Oma-aloitteinen arvostelu
Kloeber-logo

Vastaus yritykseltä Kloeber

Thank you so much for choosing Kloeber once again! it's great to hear your thoughts.

The Kloeber Team

Saanut 1/5 tähteä

Don’t use for a self build

We spent well over six figures on our self build order with Kloeber. Windows were late and one bifold arrived wrong size ( their measurements). Had so many issues since as well and taken a year to resolve . Terrible customer service and quick to quote terms and conditions - we are even expected to adjust the glass ourselves as “ movement is normal “ !! Definitely would not recommend for a self build project

1. heinäkuuta 2025
Oma-aloitteinen arvostelu
Kloeber-logo

Vastaus yritykseltä Kloeber

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you’ve been unhappy with your experience.
While we appreciate your frustration, we’d like to clarify that your project was delivered over a year ago, and our records show that we have returned on multiple occasions, including carrying out a number of visits and remedial works outside of warranty and also some works to rectify other trade's issues at no cost to you. We have also replaced parts such as a lock free of charge and made several adjustments to assist you, despite these not being covered under our terms. The doors were the correct size, there was a head piece missing which we did return to supply and install shortly after the initial installation, we apologise again for the inconvenience for this error.
We’ve recently been unable to access certain areas for inspection/adjustment because blinds have been installed over the glazing beads, and while we understand this is inconvenient, we’re unable to cover the cost of removing or reinstating these blinds, which we understand has prompted your review.
We are proud of the quality of our products and the level of aftercare we offer, and we regret that in this instance we’ve not been able to meet your expectations. Our team has always aimed to support you as far as possible, even beyond our formal warranty obligations.
Kind regards,
The Kloeber Team

Saanut 5/5 tähteä

Kloeber excellence as always

We have worked with Kloeber very succesfully on multiple projects. Last week, via programming with Matt Higgs and Georgina Fotiou, we had the pleasure of Tony, Matt and Sam visiting us for a joinery 'health-check' and replacing a couple of items for us. Service was friendly and personal and technical approach on point. Pete and Noush :)

16. syyskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Expert craftsmen with a pride for doing it right

Tony, Matt and Sam came to fit replacement frames for some of Kloebers first bifold sales, nearly 20 years ago. I cannot recommend them enough. Their skill and speed were only matched with their attention to detail and quality. They really cared about creating minimal impact when removing the old frames and installing the new, then refitting the existing doors. With their efforts I can see them lasting another 20 years!

19. syyskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

The face of Kloeber; Tony, Dam & Matt brilliant

Once again a superb service from Tony, Sam and Matt from Kloeber. The guys arrived as promised to attend some Remedial works. As previous, excellent service, efficient and conscientious work from Tony, Sam and Matt. Kloeber think yourself lucky to have such pleasant young men representing you! Thank guys sincerely x

16. syyskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Fitting team deliver top service as always

We had a slight issue within the glass itself, we reported it and even after 12 mths, the after service team look at all the information i had supplied and agreed. They arranged for a full set to be replaced and installed - the fitting team consisting of Tony, Matt and Sam came and did a brilliant job, so tidy, professional and polite, the new glass is now in place and looks fantastic - The guys are a credit to the team/product - would recommend Kloeber any day.

12. syyskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Opens out and beautifully frames my views from kitchen and dining area

Replacement of a large kitchen window overlooking the garden and two doors out of the kitchen and dining area - all white upvc and showing their age. Window replaced with dark green re-designed to maximise view and provide smaller tilt and turn window for ventilation. From the technical advice, measuring up, design and fitting this was a class act: precise, efficient, careful. The fitters, Callum and Logan, were able to solve several problems on sight, including removing and cutting down a large window sill and replacing. They did a really great job. There was a wait and there was a cost but both were totally worthwhile now I have the pleasure of looking through the end product and the knowledge that the fit is tight and weather-worthy. I chose the glass spec to reduce sunglare and heat into the kitchen and this has proved itself over August.

6. elokuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Window adjustment

Mark is very knowledgeable and sorted out our window after investigating it and explaining the issue to us. We can highly recommend him for his thoughtful professional craftsmanship.

9. kesäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Fixing window

Mark and Rees were both very professional. They arrived on time, kept me informed and carried out quality work while being very polite and thoughtful. Would highly recommend them.

20. elokuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Key broke in my lock on bi folding…

Key broke in my lock on bi folding doors so Georgina at Kloeber was very helpful sent a new lock which I received the next day , I was concerned as had a painter here and he needed to open the doors to paint them , the new lock was very easy to fix so all back to normal thanks to Georgina

13. elokuuta 2025
Oma-aloitteinen arvostelu
Saanut 3/5 tähteä

Nice folk, quality door....BUT !

Superb initial contact & provide excellent product ( entrance door in this case), very keen and patient with requirements. Sadly, unbelievably quick to 'wash their hands of work done. Fitters were superb, didn't stop for offered coffee etc, got on with the job (+ helped clear some debris). ~ Only 3* due to this 'caveat'; in their blurb: "passionate about delivering great customer service to self builders, renovators, developers, architects and builders" - meaning, in my case, you are responsible for all prep., which if inaccurate will result in refusal or extra payment + after fitting 'you're on your own'& responsible for any adjustments. . VERY disappointing 'Company' attitude. Probably best that you ONLY deal via builders/architects etc. in order to have some comeback.

30. huhtikuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Horrendous customer service

After the terrible customer service and 7 months of me continuously battling with Kloeber customer service for them to rectify their fitting errors (all 3 bifolds had to be removed and reinstalled, 1 had damaged a new lintel during installation and 2 others were not fitted square, could even see daylight through panels) I had high hopes that they might have polished their shameful customer service. Oh no. Having contacted them AGAIN 18 months later due to peeling paint, I waited a month for a reply. I called twice during this period and was told conflicting information. This is not covered by their warranty and they were not apologetic.
A good product but let down beyond imagination by shocking installation and after sales service. Sincerely wish we not used this shambolic company.

29. heinäkuuta 2025
Oma-aloitteinen arvostelu

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