JDWilliams Arvostelua 

Sometimes the card link doesn’t work and I have to fell in and pay

I ordered 2 two seater sofas online both pieces in stock payment went through as normal, when I checked delivery schedule I discovered one of the two sofas had been cancelled!! Not knowing what had gone on I phoned jdwilliams hoping for an explanation, I was put through to a very fast speaking individual,the agent spoke without a pause until I had to ask her to stop speaking! I was then told only one piece of furniture was available as the other identical piece was out of stock.I wasn’t informed of this. I’ve had to cancel the one piece of remaining furniture. I am currently using garden loungers to sit on and have ordered from another company

Too many emails back and forth. Asking for the same information multiple times.

Requesting evidence and signed information that does not reach the customer services team and have to go through everything again.

Evri lost my parcel and it took too long to sort out, several days in fact. Very stressful and unsatisfactory experience all round

Pokemon tcg packs at almost 500% rrp is abysmal. Such a joke. New sets still being printed and on sale currently everywhere are more than double any other high street retailer.

I sent a large value item back through their returns process and had to keep chasing them up to find out where it is. meanwhile I am actually paying interest in the faulty equipment. Every time I call I have to go through an automated process and then get asked the same questions again and then they do not even listen to what you are saying and use the reply " that is our process here"!

Quick and easier

Huge no - customer service is bad and they’ve added a random amount to my balance and have failed to rectify. Further proof of bad faith, is that they’ve now closed my account, to lock in a falsely added balance.

Bought 5 lots of furniture from JD Williams, 1 item a chest of 6 drawers - I had up for a few weeks and the drawers all started rubbing together and all opening at once whenever I opened the drawers. Sent an email of complaint to JD who sent out a furniture technician to have a look. The technician blamed me as the support leg hadn’t been adjusted upwards (even though this support leg was touching the floor and the drawers there was no gap) yet they’re saying I’ve built it incorrectly by not making the support leg higher. They won’t do anything about it even though the drawers are clearly faulty and can’t hold the weight of the drawers. The other sideboard I have which is the same size as these drawers has 2 big strong support legs which I’ve had for a year now and never had an issue! Says it all really doesn’t it. They really think a tiny little support leg is going to hold up 6 drawers. Yet they’re blaming me for it not being built right 🤔 NO it’s not been made fit for purpose to hold the weight of 6 drawers!!!!!!!
Money down the drain as I’ll have to buy new from else where. I certainly won’t be buying from JD again due to this and I’ve spent £100s with them the past year! Very dissapointed.

Easy payment

Dishwasher ordered, delivery company were amazing but it came dented from the supplier. Delivery company took this back but, I am not impressed with JD Williams return policy. I had to email them with the dented dishwasher pictures (thanks to the great delivery man) only to be told my refund will take 14 days PLUS another 5 days to hit my account. unfortunately I will not be purchasing anything from them again.

Easy to use. Efficient

It was simple and straightforward easy to follow and pay

Easy to use and convenient for making a payment.

First experience of this company and very disappointed. Items received were not as expected, poor quality and ill fitting.
Items were returned 15 days ago via Royal Mail 48 hour tracked and, having chased customer services, I have been getting email responses that basically deal with nothing. Feeling totally fobbed off at every stage and wondering if I will ever see my refund!

I had a problem with my phone and it helped me to get my instalment back on track

Absolute joke of a company. Passed checks. Ordered. Then they recalled my order just as it was about to be delivered. Absolute disgrace. No correspondence. Nothing.

Terrible service. Ignored all emails.

Then more intense security than the bank! Rude staff on the phone!

Product arrived damaged

Appalling! I paid £5.99 for next day delivery. Parcel was ‘missing’ (not their fault) so opened a case with Evri AND JD Williams. They never responded to my emails (I sent two and waited 24hrs). Eventually ‘spoke’ to someone via the chat and explained I’d been waiting 10 days (told I needed to wait another 24hrs). She refunded £1 of the postage (as this was the extra!). Surely you’d refund the whole amount. I’ll NEVER use again