Integra Insurance Solutions Ltd. Arvostelua 

Call handlers very kind and sympathetic and sorted out a difficult problem quickly. Auger the sub contractors also very good.

We had a blocked outdoor drain Sept 25 , turns out it was caused by tree roots! Unable to use the toilet,shower etc..seemed like a nightmare.
But the insurance company were absolutely fantastic,on it in no time. Excellent communication..they seemed to really care.
I fully recommend them .
Thank you for sorting it out so promptly. The claim was settled..no hassle at all.

Had to make a claim on our late mother’s property for escape of water through drains collapsing at the rear of the house. Integra appointed a structural engineer and from there a management company approved contractors to complete the work in a timely manner. Very smooth operation. Well done Integra excellent service 👏👏👏

Only gave one star as was not given a minus option. Uninsured driver demolished my car and porch. Started off with my original insurance company, quickly juggled onto this bunch, who then seemed to sub let to another middle man outfit. Then the fun started. I ended up having to ringmaster the whole thing, ringing contractors, suppliers, carpenters, painters etc. Weeks were going by without any contact from anyone, except to give me another company to call to get the work started. Took one year and two weeks to complete. Not impressed at all.

Claim settled without too much delay. All done within a week. Payment expected shortly. Good to see faith in humanity.

Well done and thank you.

You only get to properly comment on insurance when things go wrong. I have been Sainsbury's insurance for years but never claimed until recently when we had a leak. The Sainsbury's team were really good. My only gripe was the speed of the loss adjuster and lack of guidance received from them. It took them 12 weeks to settle.

Yes we have now been payed out just not at the time that they closed the claim I did think that they should have waited till the money was in our bank before closing the case

I am writing to provide feedback on my recent experience with your services.
I want to acknowledge that the quality of the core service and technical infrastructure is satisfactory. My concern is specifically related to the efficiency and administrative burden of the claims resolution process.
The recent claim was excessively time-consuming and required engagement across several different contacts and internal processes. This fragmentation made the experience difficult and led to significant delays.
Ultimately, the resolution of this claim took a full month to complete. This is an unacceptable duration that detracts significantly from the overall service experience.
To ensure your processes align with the quality of your core offering, I urge you to review and streamline the claims protocol. I expect a commitment to significantly reducing the time required for settlement in future interactions.

They were courteous and helpful both over the phone and in person. Very professional service.

Had a leak from toilet which resulted in my living room partially coming down. Sampled and asbestos so had to remove all the furniture and sofa etc for removal. For 3 months I was sitting on camping chairs with the house looking like a barn. I was sick of ringing up, leaving voicemails and getting no replies. Rang head office numerous times too. This was a nightmare for me and my kids.

However, we did get there in the end and happy with the work the contractors done. So for that I'll rate a 2 star.

This is the best ins co I had a fall last Friday broke my rayban glasses beyond repair,put a claim. In was all settled by wed very fast and efficient.

Prompt response to my claim settled in good time a refreshing change 😀

I have never had such great service from
An Insurance company , these guys came out within few days to assess the damage , quote straight away and claim
Settled . No hassle would definitely recommend!!

We had a fire in May 25, I did not realise the time this takes to sort out.
Once things got moving I was updated by everyone involved along the way, and I am happy to say our work was signed off today.

Would definitely recommend this company in the future.

Claim settled.

Found this company to be very efficient when dealing with our claim. The whole process was clear and concise. Actual spoke to real people which was very helpful, clear advice and very prompt with dealing with the claim

Had a problem with an underground sewer pipe.
Repair company (Auger)appointed by Integra within hours of my initial contact.
Auger surveyor came and agreed valid claim. The repair completed efficiently with impressive skill.
No fuss, just solid 100% customer service from all parties.
A Very satisfied customer

All the people I spoke to treated me with respect even though I am almost computer illiterate it took me a week to send the invoice but they were very helpful and patience was needed which they were Thankyou from an 82 year old

Transparent efficient service. Work done to a good standard

Good on the whole. But need chasing up to get a response to the claim.