Icewear Arvostelua 

Cette entreprise est une entreprise d'escrocs, ni plus ni moins ! Après m'avoir débitée deux fois (avec un différentiel de 0.37 euro sans aucune raison pour chaque commande) suite à un blocage de leur site, ils reconnaissent l'erreur après que je les ai contactés. Je renvoie l'article avec une étiquette retour fournie par eux et aujourd'hui je me rends compte qu'ils m'ont remboursée moins de la moitié ! Litige ouvert immédiatement chez Paypal, ne surtout pas se laisser faire par cette entreprise qui en plus fait des publicités mensongères avec des pseudos réductions qui n'existent pas ! Service Clientèle de la Communauté Européenne prévenu ce jour. Et j'attends le remboursement total d'urgence. Honte à vous !
MAJ février 2024 : litige résolu en ma faveur

Never considered buying on-line from outside the UK before this. Placed order on Saturday and it was delivered from Iceland on the following Wednesday, all customs duties etc, paid.
The website shop was easy to use and the sweater sizing was a great fit, using EU sizing.
Happy to order again from Icewear.

Bonjour, j’ai fait différents achats chez Icewear et suis totalement satisfait du design, de la qualité de fabrication des matériaux et surtout de l’ingéniosité de la conception.
J’ai pu tester la réactivité et la qualité du service après-vente, car les parkas taillent grand. Pour la France, ne pas hésiter à commander une taille en dessous de votre taille habituelle.
Supers Produits, bravo

I had an issue with a suit for which I contacted Icewear customer support. The support was really excellent, both the communication and handling (solving) the complaint.

I absolutely love Icewear. Their product is not only beautiful and comfortable to wear, but the customer service is exceptional. When I had a problem with one of my purchases the Icewear team went above and beyond to help me replace the product. I highly recommend this brand and their amazing products!

Exceptional service which is so unique nowadays and the finest quality clothing. I am their new customer!

Customer service was great. I bought a shirt during my holidays on Iceland. Back home , in the Netherlands, I noticed a small pinhole in it after washing. Shouldn’t happen, but nevertheless. Entered my complaint on their website and got an almost instant response and was immediately offered and sent a replacement without any hassle. So, happy with the after-sales customer service.

I made a large purchase at icewear Artic Explorer in Reykjavik on July 12,
2023. Was a visitor in Iceland off Cunard
ship. Signs all over store indicating VAT refund available. I was hesitant at first, however was assured by staff in store that VAT would be reimbursed as customs
agent would be available at ship prior to our departure. With this in mind spent more money then intended. Very
disappointed that the VAT refund information was not correct and I felt that staff openly
used this as a sales pitch to encourage sales. Icewear is a huge business
in Iceland , and I feel victim to the sales pitch. I spent the amount of money expecting a VAT refund that apparently is only available at
airport. Customs officer are not mandated on departing cruise ships. I wrote to Iceland government and wrote complaint to Icewear asking for the amount I should have received in VAT refund as a credit to my card. This was not considered and I was offered a gift card instead. I don’t want to spend more money at Icewear. Shame on Icewear for taking advantage of visitors to their country.

I wanted a lovely Icelandic jumper while on travels in Iceland. I really liked the patterns and was especially attracted to the Ásbyrgi for the design, cut and materials. However it did not work for me. I emailed Icewear and Björg wrote back almost immediately with several alternative jumpers. He went out of his way to help. When in Reykjavik I looked at the alternatives he had suggested and found Pjórsärver waiting for me. It’s perfect: same pattern, same cut, lovely deep cuffs on the sleeves. Björg was so helpful in customer services and I have a jumper I love which is warm, soft and stylish. I’m delighted. Couldn’t have done better

The CLOTHING ARE GREAT, THE CUSTOMER SERVICE EVEN BETTER !

Nice stuff.
Got my first Icewear gear in Iceland a few weeks ago.
Ordered som extra shirts and a softshell via the webshop. Delivered as planned and the same (good) quality, as expected.
Well done.

As someone who grapples with Raynaud’s phenomenon, I decided to give up gloves and go with mittens, more specifically, the Kaldi mittens, which are insulated with Icelandic wool, as when I cycle in cold weather, my fingertips become numb with a prickly feeling or stinging pain upon warming.

Though I got them toward the tail-end of the winter season, so far, they have made a tremendous difference. They have brought warmth and a sense of well-being when cycling in cold weather.

In addition, the customer service was stellar. I had a hiccup with delivery, and the customer service rep who helped me could not have been any more helpful, pleasant, and attentive.

I highly recommend Icewear.

The website claims the sweaters are 100% Icelandic wool. The one that I bought for almost $200 which gave me a huge rash when I tried it on. I'm not allergic to anything so I took a more careful look at the sweater. It turns out the sweater was made in China. I had it checked it out and it turns out it wasn't the 100% Icelandic wool I was promised. It wasn't even wool. It was 100% recycled polyester which is perhaps the most unclean materials. Icewear should be transparent in where they make their products. I don't want to spend $200 for a sweater made in Chinese sweatshop from cheap materials, that is an insult. If you want to outsource, do so in a country that is known for and where you can control the quality assurance process. China is not one of those countries. I threw the sweater away because I don't want other people to get poisoned the same way I was.

I was very, very disappointed with the quality of the jumper I ordered. I didn't feel it represented good value for money, it wasn't anything like what I expected and I'm unfortunately left with no birthday gift for my husband as I spent all my money on this jumper! I emailed the company to say how disappointed I was and asking how to return the item and still haven't heard back, after several days. The item arrived very quickly, which was great, but sadly, that is the only good thing I have to say about it and it now looks as if I'm going to have to pay a fair amount of money to return it. Definitely wouldn't recommend this merchant at all, sadly.

I recently received two sweaters that I purchased from their site. I haven't worn either yet, but they look great. After ordering, and before the items arrived, I contacted them about a pricing discrepancy that I believed I was entitled to. After contacting customer service, they said they would look into the issue and get back to me. Two days later they contacted me, agreed with me, and credited my card for an additional $65. I had initially only gotten a 10% discount of $40. At the end I ended up with a total price adjustment for $105 less than my original list price. Needless to say, I think the customer service division was 5 stars!

My delivery with DHL was excellent too. They were great 👍

Sweaters are "designed in Iceland" but they're actually manufactured in China. Additionally, their return policy is very difficult. If you can't get them to send you a DHL label... and you go into DHL yourself, the shipping costs are so high that you might as well keep everything that doesn't fit. The Elís sweater is extremely itchy and the fibers would shed onto my fleece jacket when I tried layering it. If you're into itchy sweaters and can successfully get them to send you a DHL label, then this is your store. Otherwise, look for a store in the US that sells Nordic style wool sweaters and has an easier return policy.

“Express” delivery it is not. Too many half-truths to mask bad service. Shopping in person always recommended with their merchandise.

Nice jumper, correct size, delivered incredibly fast to UK by DHL. I'd like the product to have been slightly heavier because it wasn't cheap, but I'd shop there again. One observation - the labels say it was designed in Iceland, but I can't see where it was actually made.....

Wunderschönen Pullover, sehr schneller Versand. Habe die Größe XS für den Sohn genommen, der Größe 164 trägt. Perfekte Beratung über den Chat.

The ordering and delivery service is first rate, and the sweater I bought was excellent. Not hand knitted ( and doubtfully manufactured in Iceland apparently ), but nevertheless an excellent product, as authentic as I would wish.