HotelPlanner.com Arvostelua 

She was very dishonest. I asked if she worked at the hotel location bc Vandy patients have a special rate and free parking. She said she did but that wasn’t correct bc I had to pay for the room upfront and when I got to the hotel it was the wrong rate and parking was not free. The room was close to $194 and it should have been $149 and free parking. I learned all of this when I arrived at the hotel. I told her I have never paid for the room upfront and she said it was the policy which was also untrue. I could have paid at the front desk when I arrived like we have in the past.

They Said would call back in 5-10 minutes, however I received no call. I had to call back and go through automated process again after 20 minutes. Recommended I email to resolve issue. The email they provided has not responded to my email after 7+ days

Very patient kind and helpful. 5 ⭐️

She was excellent and gave us great help and very efficient service and got right to what we needed. Thank you so much for your assistance in making this reservation. The booking process was easy. The service was excellent.

Very helpful with making the reservations. Thank you so much.

Worked with me on room and fully explained the total price.

Friendly service. Helpful as we were new to Dothan
Quiet, cool room
Loved loved loved the comforter
Where can I get one of these.
I left a nice tip for the maids too
Thanks 👍

I still haven't received my receipt for my company, and they had me talking to an AI robot for 13 minutes.

Adrian was great at giving me all the information I needed and securing a room for me!

She was kind, patient, professional, and thorough. As being a first impression, she is a perfect representative for your company.

Cyrine went above and beyond to find me a room on a weekend that most rooms were sold out. She checked every property in the area even though the Nugget didn’t have any rooms available.

Prompt, courteous, and fast service.

Adrian was super helpful. He was professional and was able to help me with my booking super efficiently

Kelly was really kind and helpful in booking my reservation and explaining the issues I was having on my end.

User friendly focused on what I want and found the best deals

Yushra every nice And helpful
With expertise mixes in

The person Jolene helped me before and continued the help with this booking and remembered me from before. The service and ease of booking is always a plus very good service and I appreciate them for their help

CATHERINE mislead me with the information she gave me.
I thought I was calling the hotel I wanted to stay, however, I have no idea how, but my call landed at this company. The person that answered the phone pretended she worked for the hotel I was calling for. She lied by telling me the hotel is fully booked because of some kind of event taking place the weekend. Then she volunteered to help with other hotels in the area. I was surprised with her "kindness". When I asked how come, she replied "we are affiliates with other hotels in the area"
So, I asked for a hotel room in a hotel which will not be pet friendly (I have allergies) ; and free parking.
She suggested the hotel: enVision hotel Miami International Airport. I booked the room and paid (re # H18573163). Afterwards, when I called the Hotel itself, I was told that the parking will cost me $10.75 per day and the hotel is pet friendly!!! In addition, their daily rates where almost $50 less than what i was charged!!!

During the whole telephone conversation I was never told that I had called Hotel Planners. She let me believe I was speaking with my initial choice hotel reservation clerk.
BE CAREFUL OF THIS DECEITFUL SERVICE. VERY UNETHICAL PRACTICES .

Horrible experience. I asked a couple of questions regarding military discounts and price matching, and the female I spoke with was extremely rude, and was pushy throughout the whole booking process. Hopefully checking in will be a smoother process.