HotelPlanner.com Arvostelua 

The agent was not listening to the reason I called, “ which was to ask what the latest checkout time I could get was.” because I had the hotel app on my phone and I am a member of IHG so I could book through my app. Then proceeded to lead me to believe there was only one room left, and if I did not book, I would not be able to get a room. Not being familiar with the area I was booking in. I booked with this woman. She charged me 50 extra dollars there was several rooms still available. The hotels elevators did not work and when I went to wash my clothes, the dryer did not work. I was not offered a solution to that problem. As a elite member of IHG, I was very disappointed with the service I got through that agent.

It was quick, easy to understand and Traci was quite helpful

David was awesome and he spoke English i would love to deal with him on a daily basis

Stephanie did a great job listening and helping me get a room One suggestion that I would have to improve the service is reading back the terms to me was rushed and I couldn't understand it all

I received the best group rate at an excellent hotel.

I was not able to get helpful phone numbers or confirmation of transactions

Booking Process

The hotel recommended ended up being a disaster, (dirty, bad odor, uncomfortable and loud noises directly next door. I had to leave and now have the uphill battle of receiving a refund. $187 for a horrible experience. Never again!

Marci was dedicated to finding a solution for us in a tight market. Polite and professional.

Quick service

Helpful and courteous

The correspondence that I had with Yushra convinced me that she's technically proficient at her job and may even specialize in problem solving/resolution.

Super easy. He was very nice and super helpful!

She was very dishonest. I asked if she worked at the hotel location bc Vandy patients have a special rate and free parking. She said she did but that wasn’t correct bc I had to pay for the room upfront and when I got to the hotel it was the wrong rate and parking was not free. The room was close to $194 and it should have been $149 and free parking. I learned all of this when I arrived at the hotel. I told her I have never paid for the room upfront and she said it was the policy which was also untrue. I could have paid at the front desk when I arrived like we have in the past.

They Said would call back in 5-10 minutes, however I received no call. I had to call back and go through automated process again after 20 minutes. Recommended I email to resolve issue. The email they provided has not responded to my email after 7+ days

Very patient kind and helpful. 5 ⭐️

She was excellent and gave us great help and very efficient service and got right to what we needed. Thank you so much for your assistance in making this reservation. The booking process was easy. The service was excellent.

Very helpful with making the reservations. Thank you so much.

Worked with me on room and fully explained the total price.