I want to recognize Santiago for the outstanding help he gave me. I was booking a hotel during a difficult and stressful time while preparing for a funeral, and Santiago made the process so much easie... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
My experience at the Long Island Marriott was heaven sent .Sheldon and his staff did a great job of making sure all my needs were fulfilled. I have been at this facility many times in the past.Sheldon... Näytä lisää
Yritys on vastannut
I was in a very stressful situation in booking my niece a room because her airline had canceled the flight. I live 1 1/2 hrs away and I was not able to get back to Atlanta to pick her up from the airp... Näytä lisää
Yritys on vastannut
I had a wonderful experience with Jamie over the phone. he was very friendly, helpful, and professional throughout the entire reservation process. he answered all of my questions and made everything e... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
HotelPlanner is a travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global customer service network to seamlessly serve all traveler hotel needs from a single platform. HotelPlanner is a provider of individual, group and corporate travel bookings, specializing in unique “Closed User Group” discount rates.
Yhteystiedot
205 Datura St 10th Floor, 33401, West Palm Beach , Yhdysvallat
- 1-866-684-9824
- Reviews@HotelPlanner.com
- www.hotelplanner.com
4,2
Hyvä
10 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 99 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The woman was very helpful and nice.
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Vastaus yritykseltä HotelPlanner.com
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Lara Mae was able to book us a perfect hotel
Lara Mae was able to book us a perfect, last minute room at the Hilton in Bend that allows dogs. She was very helpful and professional!
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Be very careful with this company
Be very careful with this company, they have hidden “fees “ that you don’t see until you check your bank statements, I had a very bad experience with them, they overcharged my a hotel room that was under $300 directly , cost me over $430 with this company, in my opinion that’s shady and scamming!
12. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HotelPlanner.com
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at Reviews@HotelPlanner.com. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Making reservations was easy and Mikaela was very patient and helpful
Making reservations was easy and Mikaelo
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
WAY more expensive than booking…
WAY more expensive than booking directly. Didn't acknowledge that we were Az residents and DON'T get charged the resort fee. Then, charged me $20 when I cancelled the reservation. I should have read the reviews before using your site - you have been hammered over and over about your fees and poor customer service, Lesson LEARNED!!!
9. heinäkuuta 2026
Vastaus yritykseltä HotelPlanner.com
We appreciate you bringing this to our attention and value your feedback. We have looked into this issue and see that our team has issued a full refund for the $19.98 service fee. Please allow 2-10 business days for this to be visible to you. We appreciate your patience and understanding.
Kindly,
Briana S.
Was very nice and helpful with telling…
Was very nice and helpful with telling me about the Holiday Inn and the best rooms available! Awesome person to speak with over the phone! Thank you
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HotelPlanner.com
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Very attentive and helpful
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Very pleasant person.
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Very patient look at the surrounding…
Very patient look at the surrounding hotels after finding out the Double Tree was booked. Booked me at the Residence Inn Marriott
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HotelPlanner.com
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Jasmine was very helpful because the…
Jasmine was very helpful because the original place that I wanted to book is fully booked out and she helped to booked another closed by hotel without me having to call another hotel, she did a great job
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
The service was outstanding
The service was outstanding. The staff went over and beyond.
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HotelPlanner.com
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Costly refresh
I was booking a hotel for August when the page refreshed and changed to the date to the sane day (12th of july). I noticed just before paying and when I pressed backwards to update the date, the payment went through. Obviously I didn't want to book a night at 8pm on the day but the hotel couldn't do anything, the site is US and I am in UK so couldn't call anybody. While the reservation is non refundable I was asking to put the cost of the website glitch into a room for next month. I contacted the company straight away to show how this shouldn't have gone through in real time. No communication, no attempt at resolution or help eventhough this was due to a site malfunction. My case has apparently been closed and I have lost £126 over this. Very, very annoyed is an understatement
12. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HotelPlanner.com
We appreciate you bringing this to our attention and value your feedback. We have looked into this issue and see that our team is currently working on resolving this for you and has been in communication via email. We appreciate your patience and understanding.
Kindly,
Briana S.
Very helpful
Very helpful, respectful and very nice to deal with!!!
11. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner.com to be a part of your travel plans!
Kindly,
Briana S.
Hecel was a great help in extending my booking and very patient with me.
Hecel was a great help in
12. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
She was kind and patient
She was kind and patient. She mapped the hotel to the venue to verify the hotel was where we needed to be. Thank you!
12. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Your whole operation is a scam!
This intelligent scammer ran a scam on me and deserves to be disciplined? Matter of fact this organization needs to be dissolved, what a bunch of grifting scammers you are!
12. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HotelPlanner.com
Greetings,
We’d love to help! We have searched our system, but we are having difficulty finding your reservation with the information you provided. Please provide the itinerary number for your reservation, beginning with H. Feel free to contact us at Reviews@HotelPlanner.com. We look forward to hearing back from you and assisting!
Kindly,
Melanie P.
Very professional
Very professional, very helpful, courteous & pleasant & knowledgeable
12. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Worked to find best rate available.
Worked to find best rate available.
12. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Christine was very nice very helpful…
Christine was very nice very helpful and was eager to help me find a solution to my problem. Great job.!!
12. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.