I want to recognize Santiago for the outstanding help he gave me. I was booking a hotel during a difficult and stressful time while preparing for a funeral, and Santiago made the process so much easie... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
My experience at the Long Island Marriott was heaven sent .Sheldon and his staff did a great job of making sure all my needs were fulfilled. I have been at this facility many times in the past.Sheldon... Näytä lisää
Yritys on vastannut
I was in a very stressful situation in booking my niece a room because her airline had canceled the flight. I live 1 1/2 hrs away and I was not able to get back to Atlanta to pick her up from the airp... Näytä lisää
Yritys on vastannut
I had a wonderful experience with Jamie over the phone. he was very friendly, helpful, and professional throughout the entire reservation process. he answered all of my questions and made everything e... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
HotelPlanner is a travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global customer service network to seamlessly serve all traveler hotel needs from a single platform. HotelPlanner is a provider of individual, group and corporate travel bookings, specializing in unique “Closed User Group” discount rates.
Yhteystiedot
205 Datura St 10th Floor, 33401, West Palm Beach , Yhdysvallat
- 1-866-684-9824
- Reviews@HotelPlanner.com
- www.hotelplanner.com
4,2
Hyvä
10 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 99 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Quick friendly made it easy not long…
Quick friendly made it easy not long and drawn out.
15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Brian was wonderful
Brian was wonderful. He answered all of my questions happily.
I know my sister will be in a safe place with ya'll.
15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Hotel planner are crooks
I reserved a room with them and even purchased their ripoff cancellation insurance I canceled the room the very same evening and they still have not refunded me my money This is a very crooked company they will steal from you I highly recommend do not ever use them. they are crooks.
16. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HotelPlanner.com
Greetings,
We’d love to help! We have searched our system, but we are having difficulty finding your reservation with the information you provided. Please provide the itinerary number for your reservation, beginning with H. Feel free to contact us at Reviews@HotelPlanner.com. We look forward to hearing back from you and assisting!
Kindly,
Melanie P.
She was great help in booking a room…
She was great help in booking a room for me. Very informative and gave me all the information I needed. She’s a great asset to the Madison!
15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Repeating myself multiple times and the…
Repeating myself multiple times and the agent having the wrong date from my reservation
15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HotelPlanner.com
Thank you for taking the time to reach out and providing us with valuable feedback!
Kindly,
Briana S.
If i could give negative stars I would
If i could give negative stars I would. They hung up on us multiple times, refused to book a room. They took my money for a room then they refused to fix the date of the booking. The booking was made with refund protection but instead of refunding my money they gave me a useless voucher that I can't even use. I tried to use it and when I called to use it the geniuses ask you for your booking confirmation number. If you read the fine print it clearly states you CAN NOT use the worthless voucher on a pre booked room. Where do they find these people? When we told them we didn't have a reservation we needed them to make us one they told us I'm sorry we don't do that. Are you freaking kidding me?!!! Are they from planet moron? So I'm still fighting to get my money back. I would not use this website. I'd use a much more trusted well known site. This one sucks!!!!
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HotelPlanner.com
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at Reviews@HotelPlanner.com. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
They never mentioned a no cancellation policy.
They never mentioned a no cancellation policy or protection. They were very misleading about the property and location. Holiday Lodge is a drug infested criminal dirt bad meth dive. I checked other reviews on different sites. The city of Salem considered the 1400 address as the most dangerous location in Salem Oregon. My visa card company is already on it. They know about the shady business practices. They should be about done as a LLC. THEY WILL CHANGE THEIR NAME AND START ALL OVER. I called the motel and hotel planner acted as I was talking to the property. This is pure deception. Can't imagine this underhanded business will be in business much longer. The word is out that they suck. Review pictures on other sites show how disgusting and dangerous the location is.
14. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HotelPlanner.com
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to send it to us at Reviews@HotelPlanner.com.
We appreciate you bringing this to our attention and value your feedback. As service is managed directly by the property, we recommend sharing service-specific feedback on the hotel’s own review pages so it can be addressed by their team. I look forward to hearing back from you and assisting! Thank you for choosing HotelPlanner.com.
Kindly,
Briana S.
David was quick to help
David was quick to help. We appreciate his knowledge.
14. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Price changed while I was making…
Price changed while I was making reservation. Other than that hoping my birthday is a a bash.
14. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Marco was excellent
Marco was excellent! He provide outstanding service and I am so happy. He was very professional, courteous, knowledgeable. He is a great asset. Very rare in today’s time. Thank you!
12. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Noreen was Very helpful
Noreen was Very helpful, patient and made sure I was taken care of.
14. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Patrick Bryan did an excellent job…
Patrick Bryan did an excellent job setting up the rooms needed for the trip. Thank you Patrick for your thoughtfulness in handling the complex situation.
12. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Bad business
This place is unbelievable bad. I booked a room and then 4 days later I had to cancel. The date i booked was over a month away and they won’t refund my money. They just want to give me a voucher. Simply a scam!!
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HotelPlanner.com
Greetings Matt,
Thank you for reaching out and for the opportunity to review your request. We have thoroughly reviewed your case and processed a refund. You should see the refunded amount reflected in your account shortly. If there's anything else we can assist you with, please don't hesitate to contact us at Reviews@HotelPlanner.com. Thank you for your understanding and patience!
Kindly
Melanie P.
Vastaus yritykseltä HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
He did an awesome job
He did an awesome job. He was very patient. Listen to me. Ask several questions. Repeat it back what I said just to ensure that he got cleared understanding of what my complaint and concerns were. He did an awesome job.
10. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Great assistance to booking a…
Great assistance to booking a reservation!
Thank you John Nilo for a great customer service..
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
He was very friendly
He was very friendly, patient and answered all my questions.
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HotelPlanner.com
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Agent was professional and friendly
Agent was professional and friendly. He took care of my reservation quickly
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HotelPlanner.com
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Vastaus yritykseltä HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
The woman was very helpful and nice.
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.