Honey Birdette Arvostelua 

A whole set of products was purchased based upon online sizing for $475NZD. The online sizing for one item had one measurement, but the complex item had multiple fixed/adjustable parts. Appeared wrong at XL, queried that, but was told via online customer help that it could be returned if there were issues. Product turned out to be too large because the sizing guide was too simplistic. However, to return required postage to AU and then product postage again to NZ, resulting in $100 additional costs. Then if the product size was not right again, the process and cost would repeat. The risk is borne by the customer, despite HB being in control of the size guide and therefore responsibility. I suspect that margin is also applied to postage cost. Between NZ and AU, HB do not offer 'exchange'. Only a refund once received, and then the customer must re-purchase. Freight charges are excessive and do not represent other online retailers (for example another online lingerie seller in AU charges $15NZD to NZ, HB charges $42NZD). Further, even though the product was only released about 10 days prior, the actual size needed for replacement has since sold out and is unavailable. So again, the risk of needing a different size is held by the customer due to insufficient stock. You could end up with a piece missing from a set because the part you need is simply unavailable. Ultimately, our solution is to bear the cost of a simple high-quality alteration in NZ which is cheaper than postage and bears no risk of the item being incorrectly sized. We must walk away from HB forever for the reasons outlined. Customer service simply stated the policies without creative solutions. Minor discounts were offered; however, these were inadequate to deal with the issue. You'd think being able to provide accurate sizing and fair processes to deal with returns would be basic requirements for a high-end expensive online retailer, but apparently not.

Online customer support is always amazing, you feel like you are face to face with the team member just like being in store. They are quick to assist and ensure to update you if anything does take a bit on the longer side so you don’t feel abandoned. Today I had Stella help me and she was quick to assist me and reassure me about any of my concerns.

Die Rücksendung wird nicht erstattet. Betrag wurde dann per PayPal erstattet da Honey Birdette nicht mal auf die Eröffnung des Falls bei PayPal geantwortet hat.

Ive bought a number of nice sets of lingerie from Honey Birdette. I thought they were a classy, respectable operation......until now.

I just opened an email ad from them, and there my eyes beheld a model flipping off their customers, with an extended middle finger held above her rear end. Disgusting. She's literally saying, "F__k you, Honey Birdette customers." Which is EXACTLY what that means, and we all know this.

I'll never buy from them again.

produkte sehr schön und qualitativ hochstehend, bestellungsprozess jedoch erschwert, bestellung wurde mehrmals von honey storniert. Rückgabe nur umständlich und kompliziert.

Stella provided excellent customer service with a warranty claim. Process was fast and easy! Thank you

Love the brand, Love the service.

UPDATE - I received a credit the same day I posted this, BUT I asked for a refund (bc several of the items were defective). Did not receive an email from anyone explaining the resolution, just a generic autogenerated email “You have store credit!” Writing a public response like the one below means nothing if it isn’t backed up by actual actions to respond to a customer’s request and communicate with them. I con’t to be thoroughly disgusted with the way this company handles returns. DO NOT BUY FROM HONEY BIRDETTE. It's too bad, their products are decent (but inconsistently sized).

Update: July 22 - still no response to multiple emails requesting a refund. Their return policy states that if merchandise is defective (regardless of its full price or sales status) that customers will be refunded. Still no refund. If this company had honored its promise to deliver excellent customer service, they would have issued a refund and gained a customer for life. Now, I am just irritated and plan to post as widely and often about the sh*tty experience I've had. The cost of the refund to me: negligible. Cost to the company in not fulfilling their commitment for excellent customer service: everything.

I had a terrible experience with this company despite their stated commitment to excellent customer service. I have contacted customer service four times, and they did not respond to my last email at all. I finally tried the chat, and at the end of the chat, the customer rep had still not solved my problem, telling me they needed to investigate and would get back to me. I have not heard back.

I purchased many items and needed to return several (worth $450 all together). They sent me a return label to send the items I wanted to return through the USPS. I dropped off the return package on Thursday, June 25 and two weeks later they claim they haven't received the package. Their return labels automatically expire after a set period (which they don't disclose when they send you the label). Even though I dropped off the package at the US Post Office BEFORE it expired, the tracking information says the package was never received and that the return was "cancelled." When I contacted customer service at Honey Birdette (for the 4th time), they told me they have to check their warehouse to see if they received the package. But their practice of automatically invalidating a mailing label is problematic at best bc if there is some delay (and this is the US Post Office, so let's be real) then it can interfere with the process. I've never had this much trouble with a return in my life, and I've never had the tracking on a package list "cancelled."

Also beware that they don't provide refunds for anything that is on sale, only store credit. That's in the second paragraph of their return policy. The first paragraph says they accept all items in new condition for a full refund, so if you read the first paragraph and don't continue reading the long policy, you will get the impression that you can return anything for a refund. It would be simple for them to write "except items on sale" in the first paragraph so customers know not to purchase items that they might need to return (for fit, look, etc.).

Uw woord tegen dat van hun met een foto van hun kant als bewijs…. Had beter ook een foto genomen voor het retourneren. Schandalig om zo te werken!
Was al jaren klant… nooit meer

Ladies were great super helpful i was in there on Monday BUT

Covent garden store needs air con especially when fitting clothes its way too hot I would have purchased more and at the prices air con should be standard plus it was not nice for the ladies working there too - that needs sorting

Beautiful products and generally a brand I enjoy buying from, which is why this experience was disappointing. My €190 order did not arrive in time for the occasion it was purchased for. I never received any notification of the alleged delivery attempts and had to contact customer service myself to find out what was happening. While the company acknowledged my frustration, they declined any goodwill gesture after review. I like the products, but the after-sales support left me disappointed.

Honey birdette erstattet Produkt nicht, obwohl es bei der Rücksendung dabei war. Leider erneut ein Problem, wenn man mal den Kundenservice braucht. 4 Produkte wurden anstandslos erstattet. Der 5. 40 Euro wert wurde einfach nicht erstattet. Wurde direkt reklamiert und dann hieß es man solle sich doch 10 Tage gedulden. Nach 10 Tagen ist natürlich nichts passiert. Läuft jetzt über PayPal Käuferschutz. Und zum Glück habe ich ein Foto der Rücksendung gemacht, meine erste bereits schlechte Erfahrung hat mich schlauer gemacht 😏... Mal sehen wie lange es dauert. Bestellt am besten NUR mit PayPal!

Nachtrag am 10.7.:
PayPal hat mir nun mein Geld erstattet, weil honey birdette nicht einmal auf PayPal reagiert hat... Also nehmt meinen Tipp ernst 😆 Fallnummer PP-R-FQL-635252182

Zoek je mooie lingerie kijk dan niet verder maar bestel vooral bij Honey Birdette!
Ik heb vorige week voor het eerst een bestelling gedaan en was ontzettend blij met mijn bestelling. De kwaliteit is echt fantastisch en het setje was nog mooier dan op de foto.

Ik had wat vragen waarmee Robyn van de klantenservice mij uiterst vriendelijk en behulpzaam heeft geholpen. Zij weten wel wat service is bij Honey Birdette! Ook als je een vraag met de chat stelt je krijgt meteen antwoord.
Ik zal zeker opnieuw een bestelling plaatsen

i had to return a HB set that was the wrong color it took awhile for the package to arrive at the warehouse, Maya was amazing at helping me track the return and issued me a nice gift certificate to use in the future whenever i find something i like .

My first order with Honey Birdette and I am so very pleased. The lingerie is top quality and so very pretty. I did have an issue with shipping, but a customer service rep, Josephine, cleared that up in no time. Josephine was professional, personable and ensured prompt resolution. She was incredible to work with. Definitely will buy from Honey Birdette again.

worst customer service ive ever dealt with, 7 weeks and I still dont have my item and im offered 20 percent off my next purchase as an apology what a joke not to mention if you ever return anything they deduct a restocking fee which is against your statutory rights. worst company ive dealt with and I wont be using again

ORDER #US603556

Customer service agents told me repeatedly my package had shipped, UPS swears they haven’t picked it up and the online chat is ignoring my requests to even chat. I want a refund and this scam agency to come offline.

Maya did amazing job helping my uneasy task,quick response , pleasant to talk to , super sweet , VERY helpful. Did everything and more I asked . 5 star service . Highly recommend. Thank you

Ich und mein Mann wollten dort für einen recht hohen Betrag mit Visa einkaufen. Bestellung ging raus nach ca 1 min Bestellung seitens onlineshop storniert. O.k dachten wir uns dann halt mit PayPal. Das gleiche noch mal. Habe dann über die chat Option mit jemandem geschrieben alles erklärt. Sie sagt, dass System vermutet wird wären Betrüger und müssen uns ausweisen. Sie schickt uns eine Mail. Auch kein Problem laut der Mail Personalausweis Foto, Visa Foto und Kontoauszug Foto. Ich habe ihr darauf hin geschrieben, dass uns das langsam komisch vorkommt wofür benötigt sie ein Visa Bild wenn wir mit PayPal zahlen wollen. Ihre Aussage "weill die erste Bestellung mit Visa war".
Ich kann es verstehen, dass sich die Firma absichern möchte es ging um ca 2000€ aber ernst haft Personalausweis und Paypal Bestätigung reicht nicht? Da wir dann bedenken bekamen ob, dass wirklich seriös ist haben wir lieber verzichtet und kaufen wo anders.

I contacted the Honey Birdette team today after first speaking with DPD regarding my order. I was informed that my parcel was marked as delivered on the 11th and allegedly left with a neighbour. However, the proof of delivery provided by the DPD driver is simply a photo of a man’s arm taken outside on the pavement, holding my parcel.

The DPD app specifies the property where the parcel was supposedly left, but when I visited that address the same day, I was met by a confused elderly gentleman who confirmed he had not received any parcel. Additionally, the driver left a red “missed delivery” slip, but it was completely blank with no information provided.

DPD customer service advised that they could not assist further and directed me to contact the retailer. I reached out to Honey Birdette expecting support and for them to raise this issue with their delivery partner. Unfortunately, I was simply told that the item was marked as delivered and advised to contact the police if I believed it had been stolen. No attempt was made to investigate or open a dispute.

Having spent thousands of pounds with this company, I find this level of customer service extremely disappointing. I would expect a far more proactive response when an order has clearly not been delivered correctly.

*i have had no response from their team as the companys reply suggests.
All ive asked for is an investigation into the Unsucessful delivery of my item