Home Leisure Direct Arvostelua 

At the time of ordering, I clearly explained to the Sales Executive that this purchase was funded by a government grant and that installation had to be completed by mid-December or the funding would be withdrawn. We were originally advised to expect delivery in September, which is why we felt comfortable proceeding.

Unfortunately, this delivery did not take place. What followed were repeated reassurances but no resolution. Timelines were missed, communication was inconsistent, and the urgency of the situation did not appear to be reflected in the service provided.

As a result, we only received our order mere days before the critical grant deadline we highlighted from the beginning. This situation has caused avoidable stress and uncertainty.

Overall, a disappointing experience, and not one I would recommend if you are relying on agreed delivery dates.

Note: Should a senior member of Home Leisure management wish to reach out, I can provide full timeline of communications etc.

Good service and beautiful table delivered and installed by helpful delivery team.

From the first phone call to the delivery thing went smoothly.
The delivery and set up guy's we're great very polite carful and professional.
Table itself is great really pleased we went with home leisure.

Just had the Signature Norton installed at home, and to see we're happy with the table and the service is an understatement.
The table plays perfectly as well as being as beautiful piece of furniture. Great service from sales to Installation and I would advise anyone looking to buy, go and see the team at Home Leisure.

Great service. I had a promotional discount and couldn’t get it to work online , called them and they put it through no problem at all. Was a fast and professional service. Great pool table and teenage boys (& hubby) love it ! Thanks

Delivery was super quick and installation was amazing. 2 guys came and installed the pool table with care, precision and speed. We are super pleased with the table.

We went for Home Leisure Direct based on a recommendation and online reviews. As you would, we first shopped around but as soon as we met the team at there offices we knew straight away these are the guys we want for the job. The process of choosing the table, cloth etc was made straightforward by Charlie with great advice, opinions and recommendations being given.

The date was booked and the fitters turned up on time. Both Neil and Nathan were polite, courteous and answered any questions we had. They worked hard and cleaned up as they went along.

The table (Rasson Apollo) looks amazing. Better than what we thought it would look. Home Leisure Direct are professional, friendly, family orientated and supply and fit the best pool tables.

Thank you so much.

Delivery by Neil and Nathan was on time and expertly done and they were both very pleasant and happy to help explain the basics of the assembly. From order to delivery and installation everything was super efficient. A great early Christmas present!

Callum and the team are amazing.
Right from the beginning, Callum was helpful, informative and attentive.

His attention to detail and follow ups were great and when the team turned up to assemble the table, the experience got even better.
The table itself is the best I've seen (we got the Rasson Apollo on Callum's recommendation).

I got it for my UK team as a surprise and needless the say it went down well.

Thanks to Home Leisure, VERY satisfied.

I ordered from Alex at Home Leisure Direct a pool table, benches and arcade machine for our family home a few weeks ago. We knew the pool table would arrive by Christmas with the 4 person arcade machine timeframe looking at March.

On 1st December they arrived with the pool table and WOW, it completely exceeded our expectations. The table is stunning with the cast iron pipe legs, and the matching benches are worth purchasing for when using as a dining table. We changed from red and yellow to blue and yellow pool balls and also purchased extra spots and strip pool balls so I can play 9 ball pool.

Everything that was expected arrived and was so well packaged. The team built the table and showed me how to level when needed.

We have now had an email to say our arcade machine will be arriving on 8th December 3 months earlier and before Christmas.

I will never go anywhere else for items and in time when the cloth needs replacing, I will be calling to arrange as their support is second to none.

Thank you Alex and Home Leisure Direct.

Great customer service and fast efficient, friendly service.

great customer service, delivery team were courteous quick and very helpful.

Table is perfect, it plays great and looks fantastic. The team were great and really helpful when visiting the showroom and ordering the table. Jake was brilliant as well, really helped with all our questions.

Fantastic customer service from Sam at Home Leisure Direct in helping me order a Rasson Apollo Pool table, was a big purchase for me and gave me some good advice and talked through my options. Have purchased from Home Leisure Direct before and will certainly buy from them again. 10/10.

Great communication and delivery could have been earlier than first advised. Would certainly recommend

Kept me informed through out the purchase and delivery stages, stuck to there lead times. The guys doing the delivery/ install were punctual and very knowledgeable , it was a breeze

We've had a great experience with Home Leisure Direct, they were knowledgeable, honest and accommodating from the start. Our pool table was delivered promptly and exactly when they said it would be - fantastic service and highly recommend!

Wouldn't touch their tables with a barge pole. I ordered a dining room/pool table. After assembly, I noticed a line/ridge was running down the side of the table. I contacted Home Leisure, who informed me it would brush out. How the hell will a ridge in the MDF brush out? The table was swapped after poor customer service not replying to my correspondence within a timely manner. Another table was sent, and again, after messing about dismantling the old table and assembling the 2nd table, only to find a nail protruding from the MDF through the cloth. Also on the legs and underneath the table, the wood effect was cracked, chipped & dented. Total disgrace for a £700 table. No real apology for the poor quality. I was asked if I wanted another table and politely declined.

I then purchased roughly the same table from Liberty Games, £200 cheaper, better quality & better customer service. There was a slight mark on the table tennis side of the table top, bang, without question, I was asked if I wanted a replacement or £50. I took the £50 as I could live with the mark.
In all, I am totally satisfied with the table from Liberty Games.

Great personal service before purchase and after install. Really catered for my needs around delivery too.

Exceptional delivery by Phil and Dwayne. Excellent communication and tracking before delivery.
They took care and respected our property. Excellent product.
Can highly recommend.