Home Pool Tables Direct Arvostelua 178

Excellent customer service and delivered my pool table on time as promised.

Pool table when it came was excellent although it did take longer than stated when ordered. Courier was great when they arrived but the communication before was poor from them. Pool table excellent

Kept updated on expected delivery date which was met. Installation service was fantastic, the team doing the job were very professional and explained everything I needed to know about after care and the best way to look after the table. Left the area clean and tidy and removed all packaging. All I needed to do was set the balls up and was ready to play. Fantastic service from start to finish.

Staff member was very helpful and listened to my needs

Couldn't fault the delivery, two Brothers from Ayrshire delivered the table. Quick professional installation. Eager to tell me the care of the table and passionate about their job.

10/10

Very efficient service and fast delivery. Great looking pool table. Well recommended.

We had looked on line at pool tables and had almost decided on the one we wanted, but after visiting the Hamilton showroom, we were 100% sure what we wanted. Olly talked through the options with us explaining the differences in each table. Very happy with our visit, looking forward to having the table delivered and the hours of fun that it will bring.

Great customer service & delivery team. Product is excellent as well.

Timley Delivery. Excellent Installation Service. Excellent Custoner Service

I was looking to get my snooker table recovered and the process from start to finish was excellent. After emailing Home Pool Tables Direct, they got back to me quickly and provided the relevant information on what would be the most suitable cloth for my table. Olly kept me informed on what would happen and managed to provide a slot for the work to start. On the morning the engineer called to let me know he was on his way and would arrive shortly. Jimmy arrived and he was a really likeable person and he talked me through the recovering process and how long it would take him. In my opinion he is a true professional and a credit to the company and what a job he did. No mess at all and delighted with the end result. Thanks Jimmy!

Placed an order for a premium pool table on behalf of my clients home bar on 22nd of January. We were promised for the table to be with us for end of March/first week of April. We are now in the middle of May. Our clients are disappointed, we are too. The table hasn’t been delivered yet, there had been no updates, the balance was paid in full. Nothing direct about this company.

Can't speak highly enough of this business. Bought a table a few years ago, still great condition and value. Had to move house and they did all this too - and as for Jimmy - what a guy, if every business in Scotland had a Jimmy in it this country would be in far better shape.

Ordered a pool table refurbishment for a large university accommodation. The work was done very quickly, to a top standard, and we have had glowing reports from residents regarding the table quality. Could not recommend these guys enough

Bought a Supreme pool table for my pub from Olly and the team at Home Pool Tables Direct. It was my first time buying a pool table and did not really have an idea of what I was looking for. When I explained it was for a VIP private hire function room for up to 20 people, Olly's advice was fantastic. No hard sell, just lots of information for me to consider and the package bought turned out to be exactly what I needed.
Kept in touch throughout the whole process of my renovations for a delivery date, despite me changing this a couple of times, The team where happy to hold the table for me until I was ready to have it delivered.
The guys that delivered, where efficient and professional as they had to deliver to a first floor level.
I could not recommend them highly enough.
Thanks Olly and the team.

Great customer service and very helpful!!

Charles was very knowledgeable and understood my
needs would highly recommend

Very clear and informative website. Easy to communicate with.

Up until now we have experienced great service and a positive attitude. Just waiting for final delivery.

I never leave reviews as usually I do not experience any issues with businesses/products however this case is totally different and I felt like I should share my personal experience.I placed an order in November 2025, including paid installation, and from the moment it was delivered the issues began. The product arrived incomplete and damaged, the bolts for the bench legs were missing, meaning the installers I had paid for were unable to complete the job. On top of that, there was visible damage to the bench legs and a big chip on the table’s ball drawer.I informed customer service the next day. What followed ended up being months of back-and-forth communication, delays, and chasing for updates, at one point I had no response for 3 weeks despite no resolution or timeframes given. Apparently "small imperfections sometimes occur" from the supplier, as if this should be accepted by the customer? The company also attempted to downplay the damage as “minor” or “not visible,” which did not reflect the actual situation or the inconvenience caused. As a result, I was left with unusable furniture and an installation service that I had paid for but was not fulfilled for months.

While goodwill items and a partial refund were eventually offered, these only came after significant persistence. Even then, the initial compensation offered did not reflect the scale of the delay or inconvenience.
To summarise the key issues in my experience:
Missing bolts on delivery, preventing use of the product as intended
Damaged components acknowledged at delivery (by myself and the delivery team)
Paid installation service not completed as agreed
Long delays in resolving issues (informed customer service 23rd Jan 26, final resolution 13th April 26, so nearly 3 months which is longer than the initial order took!)
Poor communication and lack of proactive updates
Repeated need to chase for responses
Solutiions requiring additional time off work

The outcome:
i Was told missing items and AND the damaged ball drawer would be sorted in March, along came April with no update from the company so once again i chased them, i was then told the 9th of April. On the 9th of April trhe bolts were fitted asnd the benched were finally put together however, the damaged ball drawer was not fixed as they could not remove the damaged piece which was apparently the company getting "incorrect information" which suggests they don't know their own products. After this they told me it would be another minimum 2-4 weeks before anything, this was still deemed reasonable by them even after 80 days of me waiting for a resolution. I eventually accepted a settlement purely to bring the matter to a close as i had enough of my time wasted and not because I felt it was a fair outcome.

Overall, this was a stressful, time-consuming, and frustrating experience. The product quality at delivery and the customer service both fell well below any reasonable expectations. Others may have a different experience, but I would recommend factoring in potential delays and follow-ups if issues arise.

They talked me through the order over the phone so that it was bespoke to everything I wanted and gave me the confidence that everything was correct.