hodders Estate Agents Arvostelua 

96
•
TrustScore 4.5/5 tähteä

4,4

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Terrible experience with Hodders trying to sell us a property with no EPC report,hadn’t applied for probate and found out it would have been a staircase sale . We asked to view property’s with no... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Hodders team of Matt Nicola and Paul provided outstanding service. Selling or buying, the market can be tricky but they went above and beyond to ensure everyone involved – the buyer and the solicitor... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I was selling a flat in Chertsey. I engaged Hodders and was then told by a friend I'd made a big mistake. Sorry friend I was right and you were wrong! Initially Rob gave an uncannily accurate of wh... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I changed to Hodders from another agent after a very bad experience with my last tenant not agent. Aaron was great, he listened to my tenant problems and promised me he could find a good tenant/s th... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Kiinteistönvälittäjät
  2. ja myös
  3. Isännöintiyhtiö
  4. Kiinteistöarvioija
  5. Kiinteistökonsultti
  6. Kiinteistön arvioija
  7. Kiinteistönvälitystoimisto

Yrityksen kirjoittama

YOUR PROPERTY. OUR PRIORITY. We believe property is personal. Every move is different. Every client has their own priorities, pressures and ambitions. That’s why we start by listening — taking the time to understand what matters to you before helping you make your next move with confidence. For more than 65 years, we’ve been part of the communities we serve. In that time, we’ve learned that great estate agency isn’t simply about property. It’s about people. Whether you’re buying, selling, renting or letting, our focus is always the same: achieving the best possible outcome for you while making the experience feel straightforward, supported and genuinely personal. We know moving home can be exciting, emotional and, at times, stressful. Our job is to remove as many of those pressures as possible. That means practical advice, honest communication and friendly, hands-on support from people who care about getting it right. PERSONAL. PROFESSIONAL. LOCAL. Being independent gives us the freedom to do things differently. We’re able to tailor our approach around you rather than asking you to fit into a process. We listen. We understand. We communicate. And we stay closely involved from the first conversation to the moment the keys change hands — and beyond. Our experience is built on more than six decades of local knowledge, but our outlook is firmly focused on the future. We continually invest in the best available technology, marketing and tools to give our clients every advantage. Because while the way people move is changing, the importance of exceptional personal service never will. And our commitment goes beyond property. Community is at the heart of hodders. We’re proud to support local businesses, schools, charities and the people who make our area such a great place to call home. It’s all part of our ambition to create a better kind of estate agency: experienced but forward-thinking, professional but personal, ambitious for our clients and deeply connected to our community. We listen. We understand. We make things happen. That’s what sets hodders apart. That’s why working with us feels different.


Yhteystiedot

4,4

Erinomainen

TrustScore 4.5/5 tähteä

96 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 48 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,4

Kaikki arvostelut

(96)

12 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

All of the staff were brilliant

All of the staff were brilliant. They helped answer any questions we had and any issues got addressed pretty quickly. They would call and give updates and let us know what the next steps were. Since moving into our new property they have also been great with giving us advice on the area and checking in with how we are settling in.

21. kesäkuuta 2023
Oma-aloitteinen arvostelu
hodders Estate Agents-logo

Vastaus yritykseltä hodders Estate Agents

Thank you Stephanie for your comments. It's always good to receive feedback, so we can ensure our staff training and development constantly delivers the first-class, personalised approach you experienced.

Saanut 5/5 tähteä

House sale

The stress of selling a house made easier. Cheers

31. elokuuta 2023
Oma-aloitteinen arvostelu
hodders Estate Agents-logo

Vastaus yritykseltä hodders Estate Agents

That's good to hear, Graham that you had a positive experience. We know how stressful it can be selling your home, making that next move. We always ensure it's the client first, then the property. Good luck in your new home....and thanks for sharing your personal view.

Saanut 5/5 tähteä

The team at hodders were very…

The team at hodders were very professional and diligent. They responded promptly and consideratly to any concerns I raised. Many thanks

29. elokuuta 2023
Oma-aloitteinen arvostelu
hodders Estate Agents-logo

Vastaus yritykseltä hodders Estate Agents

Thank you for sharing your experience. Our philosophy is people first, always has and always will be. We understand that each and every move is different so we're pleased to hear you liked and experienced our personalised approach. Wishing you every happiness in your new home....

Saanut 5/5 tähteä

Caitlyn Newton is a superstar!!

Caitlyn has been simply amazing with finding us our dream family home. She listened to exactly what we wanted in terms of criteria, and bent over backwards every step of the way. We cant thank you and Rob enough for everything you have done and you are both huge credits to the business.

Would recommend 100000 times over, will certainly be sending our family and friends your way.

Thanks again

29. elokuuta 2023
Oma-aloitteinen arvostelu
hodders Estate Agents-logo

Vastaus yritykseltä hodders Estate Agents

We've shared your comments with Caitlyn and the wider team. And it makes us so happy to hear you found your dream home. It’s the relationships we build that set us apart. Pleased our hands-on and likeable approach worked for you. Thank you.

Saanut 5/5 tähteä

Tina is a excellent professional Agent

Tina is such a nice professional and considerate lady. She was trying her best to match the property and really working hard for it. I think She is a excellent estate Agent and worth to trust.

24. elokuuta 2023
Oma-aloitteinen arvostelu
hodders Estate Agents-logo

Vastaus yritykseltä hodders Estate Agents

Thank you for your feedback. It's good to hear about your positive experience. And it's great that you have benefitted from our experience and hands-on commitment.

Saanut 5/5 tähteä

Exceptional Service from Valuation to Completion

The team at Hodders have been nothing but a dream to work with. Special thanks certainly go out to Karen helping us through the trials and tribulations of selling properties in the UK. We were fully briefed on what to expect from Hodders as well as incredible advice on how everything works as it was the first time we had been selling a property. We were even comfortable to ask for advice on another property we were selling which was much further away from areas covered by Hodders.

Also a big shout out to Caitlyn, Harry and Alex for their work on viewings and preparing the property for marketing.

Right from the first day where Karen came and valued our property, she made us feel like a valued client and genuinely wanted us to move forward in the best possible way. This was wholly maintained throughout the process. Hodders incredibly impressed us with 17 viewings within the first two weeks, many of which showed genuine interest in the property as they were well researched buyers and not generic footfall. Hodders fully understood that due to our unique property, they'd very much be selling a lifestyle and not just a home.

We recieved updates via email and over the phone, providing feedback for each viewing. The team were proactive to contact the viewers to gain feedback and answer any outstanding queries. The team kept us realistic and optimistic of the offers made on the property and what we should consider accepting or negotiating with in the current climate to come out with a price that we are very happy with.

We did have one buyer pull out but Hodders came back with more viewings and another offer within two weeks, meaning we didn't miss out on our forward purchase. We will very forever be grateful for this!

Communications throughout the soliciting process were clear and consistent, with regular phone calls to keep us updated on how things were moving on both our selling side and our buyers side. Karen would really go out of her way to get answers when things were outstanding and vague which really helped push the sale through faster than it would have done alone.

We are now exchanged and completing this week and feel Hodders are genuinely excited and invested in our journey which adds the special personal touch that I don't think you get from other estate agents.

21. elokuuta 2023
Oma-aloitteinen arvostelu
hodders Estate Agents-logo

Vastaus yritykseltä hodders Estate Agents

Thank you Barrie and Maryanna for your review. As you know we put people first, knowing that each and every property move is different so its paramount we take a personalised approach. It’s people who buy, sell, let and rent homes and it’s people we work with. From owners and tenants to developers and conveyancers, it’s the relationships we build that set us apart. Thank you for choosing us, we're always here for whenever you need us....

Saanut 5/5 tähteä

You’re mad if you don’t use Hodders

The staff at Hodders Addlestone couldn’t have done more to assist in my recent purchase of a 4 bedroom house in Addlestone.

I approached other local agents for assistance as I had just returned from overseas and was a cash buyer. 2 local agents told me to have a look on the internet and call them back if I saw anything that interested me. I was shocked that they had no interest in actively marketing the properties on their books. Hodders answered my many questions, advised me on the process (which is different from my home country) and always treated me like a valued client.

I would highly recommend Hodders to anyone who was considering placing their home on the market and, when the time comes for me to move again, will definitely ask them to handle the sale.

11. elokuuta 2023
Oma-aloitteinen arvostelu
hodders Estate Agents-logo

Vastaus yritykseltä hodders Estate Agents

Dear Janet, We’re really grateful and appreciate you taking the time to share your rating with us. Thank you. Wishing you all the best in your new home.

Saanut 5/5 tähteä

Very helpful agency/agents

Very helpful agency/agents. We mostly dealt with Karen, whom we are very thankful for!
I can recommend Hodders to my friends !

17. elokuuta 2023
Oma-aloitteinen arvostelu
hodders Estate Agents-logo

Vastaus yritykseltä hodders Estate Agents

Thank you for your comment and recommendation. It's good to have feedback from our clients.

Saanut 1/5 tähteä

Completely unprofessional company…

Completely unprofessional company please AVOID if you are a perspective tenant. I put forward an offer of one years rent upfront which was accepted by the landlord fairly quickly. I got a call from Aaron with the news it was accepted on the Friday, he explained the process of completing the documents needed and I confirmed I would have it done the next day (Saturday). When I have then gone to open the documents the link was defective so I was unable to sign the forms. I notified Hodders of this and with no follow up until I contacted them on Monday morning they then told me the property had been let to another tenant - they are closed on Sunday so they have managed to do this in the space of 24hrs even though I had agreed with Aaron terms etc.

I had already been sent the lease (22 pages long with no details of where the deposit is to be sent). They had not contacted me with any update of this news even though they have my mobile number, email and WhatsApp details (they said they tried to call me on Friday and Saturday and I have had 0 missed calls from them). It took for me to approach them enquiring as to why the link wasn't working and where to send the deposit to find out this news. Not only has this company gone behind my back, they have began processes to secure it in place KNOWING THEY HAVE FAILED TO CONTACT ME completely left me in the dark. I asked them why another tenant has been allowed to essentially outbid my already accepted offer without my knowing and they refused to tell me the offer the other tenant put forward, also not allowing me to put another offer forward which may have been of interest to the landlord.

Save your time and please use another trustworthy company for something as important as finding a place to live, as they call themselves a family run business greed is at the forefront of their values.

14. elokuuta 2023
Oma-aloitteinen arvostelu
hodders Estate Agents-logo

Vastaus yritykseltä hodders Estate Agents

Dear Shannon
Thank you for bringing the matter to our attention. All feedback is important to us, and we're sorry to hear you've had such a frustrating experience and we did not meet your expectations.
We strive to deliver an exemplary service in all areas of our business, so your experience and review comes as a disappointment.
I’d like to reassure you that we take our customer feedback very seriously at hodders and your concern has been escalated to management. We are looking into this and will correspond with you as a priority.
Kindest regards.
Tracey Baldwin
Marketing Director

Saanut 5/5 tähteä

Great service

Tina was a great help for me and my roommate. She provided us with all the information we asked for quickly and if she didn't have answers she made sure we got them as soon as possible. Overall great experience with Hodders.

1. elokuuta 2023
Oma-aloitteinen arvostelu
hodders Estate Agents-logo

Vastaus yritykseltä hodders Estate Agents

Thank you Hannah for your review. It's great to receive your positive feedback.

Saanut 5/5 tähteä

Karen Harper

Karen Harper - Sales Manager - was extremely helpful at keeping me informed with any updates on my purchase.

31. heinäkuuta 2023
Oma-aloitteinen arvostelu
hodders Estate Agents-logo

Vastaus yritykseltä hodders Estate Agents

We really appreciate your comments, thank you.

Saanut 5/5 tähteä

Good communication from the office…

Good communication from the office team, Tina and Solomon were very helpful. Although, I did find their reference agent - GoodLord - to be unclear on certain particulars. However, a friendly and helpful service overall.

8. elokuuta 2023
Oma-aloitteinen arvostelu
hodders Estate Agents-logo

Vastaus yritykseltä hodders Estate Agents

Thank you for your review, we really appreciate your feedback.

Saanut 5/5 tähteä

We had multiple agencies trying to sell…

We had multiple agencies trying to sell our home, Hodders got so many more people through the door and ended up getting the sale.
After our home was under offer they were nothing but professional till completion.
Special thanks to Karen for seeing the sale through from start to finish.

4. elokuuta 2023
Oma-aloitteinen arvostelu
hodders Estate Agents-logo

Vastaus yritykseltä hodders Estate Agents

Thanks Jon for your feedback. It's gratefully received. Wishing you every happiness for the future.

Saanut 4/5 tähteä

Excellent communication after initial problem

Although there was a problem of information not being handed over from one team member to another at the beginning. Once Karen took over
I couldn’t fault her hard work and constant chasing up of Solicitors etc.

28. heinäkuuta 2023
Oma-aloitteinen arvostelu
hodders Estate Agents-logo

Vastaus yritykseltä hodders Estate Agents

Thank you Joan. Your feedback is very important to us. And we are committed to delivering the best possible customer service, and your input helps us to improve that. Wishing you well in your new home. Kind regards.

Saanut 5/5 tähteä

Fantastic service right from the start

Right from the start, Hodders were helpful, always in touch and extremely helpful. We had one buer drop out at the last minute but Hodders were quick to get the house back on the market, always giving me an honest assessment of the value during these tricky times.

Once the next buyers were lined up, Karen Harper of Hodders could not have done anything more than she did to make sure we finally sold the house. She was a great liaison between myself, both sets of solicitors and the buyers. Nothing was too much trouble and I would like to especially thank her and the rest of the team for all their hard work.

25. heinäkuuta 2023
Oma-aloitteinen arvostelu
hodders Estate Agents-logo

Vastaus yritykseltä hodders Estate Agents

Thank you for sharing your experience S Chappell. We pride ourselves on our bespoke service and by writing a review of your experience will help us improve our customer satisfaction. Thanks again for choosing hodders.

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