HIRESTREET Arvostelua 

803
•
TrustScore 4.5/5 tähteä

4,3

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

My partner ordered a few items and the box is giant and they don't offer collection. Such a pain. Now I need to go out of my way to move a giant box to a miserable convenience store.

Yritys on vastannut

Saanut 5/5 tähteä

Hirestreet is great and I would highly recommend for anyone who can afford. It’s genuinely a really good deal; £39 for 3 items every month is a lot less than what some people spend every month on clot... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Always amazing! I’ve used Hirestreet now for many occasions; black tie, weddings and birthdays. Every time the outfits are wonderful. Never had any issues! Any issues like sizing or length they fix im... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

The standard process of renting clothes and buying the pieces you love is so incredibly easy! But what is even more amazing is the speed and quality of the customer support. I have queried about siz... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Naistenvaateliike

Yrityksen kirjoittama

Hirestreet exists to give you access to gorgeous outfits in a financially and environmentally sustainable way. Rent outfits from your favourite brands for a fraction of the retail price and save money to spend on making memories.


Yhteystiedot

4,3

Erinomainen

TrustScore 4.5/5 tähteä

803 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 24 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,3

Kaikki arvostelut

(803)

49 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

I still don’t have my outfit!!

I still don’t have my outfit!!! It was due to arrive 4 days ago

28. marraskuuta 2023
HIRESTREET-logo

Vastaus yritykseltä HIRESTREET

We are so sorry to hear courier delays out of our control have caused a delay.

Our team have contacted you to share next steps, we are sorry you have been disappointed this time but we will of course discuss compensation for this unfortunate situation.

Best wishes,
Hirestreet x

Saanut 5/5 tähteä

Delivery came before my chosen date (I…

Delivery came before my chosen date (I think because it was a Monday) so super happy with that! And the dresses were amazing also quality and looked 👌🏽on. Sizing was as described. Can’t fault anything.

30. lokakuuta 2023
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Vastaus yritykseltä HIRESTREET

Hi Alison,

Love this review, thanks so much for sharing and we hope to invite you back very soon!

Lots of love,
Hirestreet xx

Saanut 5/5 tähteä

Excellent customer service

Excellent customer service. There was an issue with one of the items on my order. Offered a replacement of choice. They added 2 pieces on and gave a discount off next order. Polite and apologetic about it. How a business should be run. Very impressed. I have ordered about 4-5 times previously with no issues either. A fantastic service overall.

9. marraskuuta 2023
Oma-aloitteinen arvostelu
HIRESTREET-logo

Vastaus yritykseltä HIRESTREET

Hi Diane,

Thanks so much for your review and honest feedback, we really appreciate it!

Love,
Hirestreet xx

Saanut 5/5 tähteä

I love Hirestreet

I love Hirestreet! I rented 5 items for a recent work trip to Paris, rather than having to invest in buying things I would hardly wear again. The items arrived very quickly and all fitted perfectly.
I loved 1 item so much that I enquired about buying it. The response from Lucy was super fast including an offer to buy and a link to make payment. The process was really easy and I now own something I never would have purchased (its camel coloured cashmere and I have 2 young children!) but absolutely love.

In short I am now a massive convert to rental because of my experience with Hirestreet.

26. lokakuuta 2023
Oma-aloitteinen arvostelu
HIRESTREET-logo

Vastaus yritykseltä HIRESTREET

Hi Laura,

We are so grateful for your glowing feedback and we love the idea of your rentals accompanying you on a Parisian adventure!

Lots of love,
Hirestreet xx

Saanut 5/5 tähteä

Excellent all round

Excellent all round, fabulous clothes very responsive staff all very eager to help clothes arrived quickly and looking brand new label enclosed for easy return plus you get high end dresses costing hundreds for, in my case, £30 (some are more expensive some are less it depends what you choose m) true to size and I got tons of compliments 😀

14. lokakuuta 2023
Oma-aloitteinen arvostelu
HIRESTREET-logo

Vastaus yritykseltä HIRESTREET

Hi Deborah,

Thanks so much for your review!

We look forward to welcoming you back for your next rental order.

Love,
Hirestreet xx

Saanut 5/5 tähteä

brilliant company who will go out of…

brilliant company who will go out of their way for you. I have used Hirestreet twice now and have loved the clothes and found the company to be very responsive.
The returns are easy

4. marraskuuta 2023
Oma-aloitteinen arvostelu
HIRESTREET-logo

Vastaus yritykseltä HIRESTREET

Hi Lisa,

Love your review - I've shared with our Customer Experience team.

Great to hear you've found everything super easy to use.

Love,
Hirestreet xx

Saanut 5/5 tähteä

Great service for any event!

1st time using the service and will never look back for any events. Attended a black-tie wedding. Great value for money to rent and return a dress £10. Bargain!
Dress arrived very promptly within 2days of ordering. And lengthy 15days to rent, bonus.
Size true to description.
Return was quick and easy, keep your brown bag and pre printed returns label.
Simple.
Will be recommending to others.

21. lokakuuta 2023
Oma-aloitteinen arvostelu
HIRESTREET-logo

Vastaus yritykseltä HIRESTREET

Hi Paula,

Thank you so much for leaving such a descriptive review, we know our community really appreciate the importance of 5/5 reviews and we are so grateful for your kind words!

Lots of love,
Hirestreet xx

Saanut 5/5 tähteä

I’m raving about it to family and friends

I think this is a fantastic service; having the prepaid returns label in the original packaging really helped me, too. My email correspondence with the team has also been great, they made sure I fully understood the process, loved the dresses (two, true to size) and will be using this rental service again!

31. lokakuuta 2023
Oma-aloitteinen arvostelu
HIRESTREET-logo

Vastaus yritykseltä HIRESTREET

Hi Jade,

Thanks so much for your review - we really appreciate you taking the time to share your experience.

Lots of love,
Hirestreet xx

Saanut 5/5 tähteä

I love hirestreet

I love hirestreet! Been renting for almost a year now. I never had a problem. Its very easy and quick process and whenever im out I'm wearing different dresses all the time thanks to hirestreet.

30. lokakuuta 2023
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Vastaus yritykseltä HIRESTREET

Hi Dolma,

Thank so much for your review, we really value your orders and hope we can welcome you back for many more!

Lots of love,
Hirestreet xx

Saanut 5/5 tähteä

Great service…

I really like the idea of renting items, especially for someone like me who prefers wearing new dress on every occasion it is a great service. Huge choice and very friendly customer service. Very speedy response.
And in addition in case if you fell in love with the item you rented there is an option to buy it and keep it.
Definitely recommending to try.

31. lokakuuta 2023
Oma-aloitteinen arvostelu
HIRESTREET-logo

Vastaus yritykseltä HIRESTREET

Hi Katie,

We love that we can now offer the chance for our community to buy their rental, especially love this if you've rented previously and know you'll continue to wear it!

Great to hear you love our choice and service - looking forward to seeing what you rent with us next.

Love,
Hirestreet xx

Saanut 5/5 tähteä

The only clothes renting site I will use!

I’ve ordered from Hirestreet consistently now for the past 4 months and I’ve always had a pleasant experience. Not to mention there are some beautiful clothes to choose from! I tell everyone about Hirestreet and will always rent my occasion outfits from here.

There was an issue with one of my orders in that the dress I ordered for my birthday party was no longer able to be hired. Lucy made me aware months prior and gave me a choice to replace it. She was absolutely lovely and my emails were replied to so quickly and resolved. Hirestreet, please keep it up because there aren’t many clothes renting brands out there that do it like you do. You have a customer forever.

1. marraskuuta 2023
Oma-aloitteinen arvostelu
HIRESTREET-logo

Vastaus yritykseltä HIRESTREET

Hi Caroline,

We are so thankful for your review and appreciate your feedback as we look to offer the best service and ultimately the most diverse range of rental outfits.

We love having you!

Love,
Hirestreet xx

Saanut 5/5 tähteä

amazing customer service

The customer service was amazing and went above and beyond.

31. heinäkuuta 2023
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Vastaus yritykseltä HIRESTREET

Hi Nia,

Thanks for making our day!

So thrilled to read your review and sharing your compliments.

Lots of love,
Hirestreet xx

Saanut 5/5 tähteä

Can’t fault it

Have used this service three times now and I have absolutely loved it. Gorgeous outfits usually way out of my price range at my fingertips, as well as being sustainable which is a real plus for me as I have quit buying new sequins or other new plastic materials/fabrics.

The only issue I had was sizing but that was easily solved by ordering well ahead of time, trying it on, then if it doesn’t fit you can send it back for rental credit to use when reordering for the actual event. I only had to do it once to know my size for future orders.

Excellent and friendly customer service. Can’t wait to find my next outfit!!

19. lokakuuta 2023
Oma-aloitteinen arvostelu
HIRESTREET-logo

Vastaus yritykseltä HIRESTREET

Hi Joanna,

Thanks so much for your review, we love offering a new option to those wear-one-time-sequin outfits you might avoid buying outright.

A girl still needs to shine!

Lots of love,
Hirestreet xx

Saanut 5/5 tähteä

Really great first experience using hirestreet

Really great experience using hirestreet. It was absolutely seamless and so easy to send and receive a gorgeous outfit.

I hired a dress for a black tie gala event and received so many compliments! I've told nearly everyone I know about hirestreet.

I love the fact it's a sustainable solution to fashion. What a fabulous business model and I hope we can all help to support it.

I've already put in my next order x

5. lokakuuta 2023
Oma-aloitteinen arvostelu
HIRESTREET-logo

Vastaus yritykseltä HIRESTREET

Hi Vicki,

Brilliant - glad to hear you've booked with us again so soon!

Lots of love,
Hirestreet xxx

Saanut 5/5 tähteä

Excellent service

I've hired dresses from Hire Street for various black tie events and more recently a wedding. They deliver on time and the customer service team are super prompt and helpful on emails when I've needed to amend an order. I highly recommend!

12. lokakuuta 2023
Oma-aloitteinen arvostelu
HIRESTREET-logo

Vastaus yritykseltä HIRESTREET

Hi Thembe,

Lovely to read your review and thanks for recommending us - see you back renting with us soon!

Lots of love,
Hirestreet xx

Saanut 5/5 tähteä

Overall very helpful and friendly!

Overall very helpful and friendly, even when something went wrong with my order (through no fault of their own) they quickly rectified the situation in a friendly manner! Thank you!

27. syyskuuta 2023
HIRESTREET-logo

Vastaus yritykseltä HIRESTREET

Hi Ceira,

You're so welcome!

Thanks for your kind words, it means a lot!

Love,
Hirestreet xx

Saanut 5/5 tähteä

Loads of helpful reminders about the…

Loads of helpful reminders about the delivery and return dates, really clear instructions. Everyone was asking about my birthday outfits!

27. syyskuuta 2023
HIRESTREET-logo

Vastaus yritykseltä HIRESTREET

Hi Tiffany,

Love this review, we are so glad you find our reminders and instructions clear and easy to follow.

Looking forward to seeing what you rent for your next occasion!

Love,
Hirestreet xx

Saanut 1/5 tähteä

Would not buy again - customer service is good

I ordered four months in advance for a dress and then received an email a few months later saying it wasn’t available, so I chose an alternative dress. One day before delivery I received another email (for the same order) saying my dress wasn’t available again and I needed to chose a new one again… I don’t feel like 24 hours is enough time, especially as I couldn’t find a dress I then liked from the short notice and what was left in stock. Customer service was good and gave me a full refund, but based on security of knowing if you’ll have the product on time for your event, I wouldn’t order from them again. The stress is not worth it!

27. syyskuuta 2023
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Vastaus yritykseltä HIRESTREET

Hi Olivia,

We are gutted to hear this issue happened - twice on your order.

The nature of rental means we are allowing outfits the chance to be worn multiple times, but sometimes this means outfits arrive back with us in a state we're not comfortable renting out again to the next customer so need to remove from circulation.

We hate to disappoint and always try to offer a replacement where we can with as much notice as possible but sometimes with dresses booked back to back the timeframe for notice is quite close to the next order and we're sorry this was the case on this occasion.

So grateful that you found the service good, our team work hard to check orders due for delivery to ensure they can be sent.

Thanks again,
Love,

Hirestreet xx

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