HIRESTREET Arvostelua 

803
•
TrustScore 4.5/5 tähteä

4,3

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

My partner ordered a few items and the box is giant and they don't offer collection. Such a pain. Now I need to go out of my way to move a giant box to a miserable convenience store.

Yritys on vastannut

Saanut 5/5 tähteä

Hirestreet is great and I would highly recommend for anyone who can afford. It’s genuinely a really good deal; £39 for 3 items every month is a lot less than what some people spend every month on clot... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Always amazing! I’ve used Hirestreet now for many occasions; black tie, weddings and birthdays. Every time the outfits are wonderful. Never had any issues! Any issues like sizing or length they fix im... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

The standard process of renting clothes and buying the pieces you love is so incredibly easy! But what is even more amazing is the speed and quality of the customer support. I have queried about siz... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Naistenvaateliike

Yrityksen kirjoittama

Hirestreet exists to give you access to gorgeous outfits in a financially and environmentally sustainable way. Rent outfits from your favourite brands for a fraction of the retail price and save money to spend on making memories.


Yhteystiedot

4,3

Erinomainen

TrustScore 4.5/5 tähteä

803 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 24 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,3

Kaikki arvostelut

(803)

49 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 4/5 tähteä

Really easy experience so far using…

Really easy experience so far using HireStreet, dresses arrived ahead of time and are as pictured. Only problem is there is a slight snag/fuzzy patch on one dress which is noticeable so I won't be choosing to wear that one, and dresses arrived in one paper bag all together, not individually wrapped - better for the planet but felt a bit like a jumble sale when I opened the paper bag. Still great though and will definitely use HireStreet again.

27. syyskuuta 2023
HIRESTREET-logo

Vastaus yritykseltä HIRESTREET

Hi Anna,

Thanks for your honest review

We are trying to make sustainable fashion more accessible by enabling our customers to rent amazing outfits for a fraction of the retail cost.

Due to the nature of rental, items may display minor damages, but these should not affect the wearability, we want to increase the number of wears an outfit can have to prevent so much from being sent to landfill.

Not every outfit can be brand new as they will be worn by other renters like yourself, but be assured that each garment goes through our specialised sustainable washing technology to make sure it’s in the best condition for the next renter, including ozone chambers and ozone washing machines.

We hope you requested rental credit where eligible for the outfit which was unsuitable this time.

We also make an effort to reduce our use of one-use disposable packaging so use these mailer bags to be more environmentally conscious but appreciate your feedback.

Thanks again.

Love,
Hirestreet xx

Saanut 5/5 tähteä

Beautiful high quality dresses at a fraction of the cost and better for the environment

I found Hirestreet because I was looking for a sustainable way to provide my bridesmaids with dresses. Weddings can cause a lot of waste and environmental damage and so I wanted to rent dresses instead of buying them for single use. Hirestreet offered a variety of beautiful dresses one of them in particular ( Asos Design Bridesmaid Cami Pleated Tulle Maxi Dress In Rose Pink ) was absolutely stunning. The dress was incredibly flattering on all of my bridesmaids. To buy the dress would’ve been £80 however I was able to rent it out a fraction of the cost without causing any waste. When I wanted to return the dresses, I was granted rental credits to re-order the correct sizes within 20 minutes of posting the package back. I will certainly be using Hirestreet again and recommending it to everyone whether for weddings or other formal occasions.

2. lokakuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

The best rental experience

I’ve ordered a few times from Hirestreet and I love everything about the compan. The concept, outfits themselves and using photos of real people so you can see how the clothes will look before ordering. I’ve just placed an order ready for Christmas/NYE time as I can see they’ve changed the pricing for the better compared to my previous orders! This is going to make me order even more than, so simple to rent and return and always gorgeous clothes in great condition.

1. lokakuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Cancelled my order 2 days before my event

This was my first time hiring a dress and my first time using this company to do so. I got an email 2 days before my event telling me the dress was not available and to pick three other choices. I received an email the following day stating those dresses were now not available either leaving me with no time to buy a dress for my event. I’m frustrated because I thought this may be my new alternative to buying a dress for every occasion. I booked the hiring of the dress at the start of this month so I’m disappointed issues have cropped us so close to my date. I wouldn’t use this service again.

21. syyskuuta 2023
Oma-aloitteinen arvostelu
HIRESTREET-logo

Vastaus yritykseltä HIRESTREET

Hi Emma,

We are so sorry to read your disappointment in our services recently.

We try hard to keep our availability as accurate as possible, but cannot account for previous customers returning items late and/ or damaged close to future orders which is out of our control.

We are so sorry you feel this has dampened your enjoyment of rental, I know the team did the best they could to offer a replacement and instead provided full compensation when we could't find any alternatives this time.

We hope you give rental a second chance, we take your feedback on board and hope to improve in the future.

Love,
Hirestreet xx

Saanut 5/5 tähteä

Easy process & friendly staff

The whole process with Hirestreet was very simple. They had a good selection of dresses, a perfect one for my occasion and the arrived no problem. When I wore the dress it got a little damaged but because I had accidental damage cover they fixed it no problem! All the staff I emailed were lovely and helpful, can’t wait to have an excuse to hire another dress!

9. syyskuuta 2023
Oma-aloitteinen arvostelu
HIRESTREET-logo

Vastaus yritykseltä HIRESTREET

HI there!

Thanks so much for your lovely review and feedback.

Lots of love,
Hirestreet xx

Saanut 3/5 tähteä

£20 minimum order is an unnecessary pain

Lots of beautiful dresses to hire for £10 for 30 days. All great until you get to checkout to find there is a £20 minimum spend. By trying a second to try on your money is then lost to ‘credits’ meaning you have to go back at rehire at some point. Lost my purchase unfortunately 👎

20. syyskuuta 2023
Oma-aloitteinen arvostelu
HIRESTREET-logo

Vastaus yritykseltä HIRESTREET

Hello!

We are trying to offer a range of fantastic outfits for super value for money, and want our customers not to lose out on trying on a back up dress should their first option not fit by offering credit to use in future on our site.

We are sorry to hear this doesn't suit what you are looking for on this occasion and value your feedback and suggestions.

Thanks again.
Love,

Hirestreet x

Saanut 5/5 tähteä

Hirestreet have sustainability down to…

Hirestreet have sustainability down to a fine art. The choice of rental clothes for all occasions is great. Saved me a fortune
Also the customer service is ⭐️ ⭐️ ⭐️⭐️⭐️

18. syyskuuta 2023
Oma-aloitteinen arvostelu
HIRESTREET-logo

Vastaus yritykseltä HIRESTREET

Hi Mollie,

Your review has made us so happy!

Thrilled to hear you love the choice and we are so grateful for your feedback on our customer service team which I have shared direct right away.

All the best
Hirestreet xx

Saanut 5/5 tähteä

Amazing customer service

I will definitely be using HireStreet again! There was a problem with one of my selected hires and I was contacted immediately to select an alternative. The process was so slick and efficient. I couldn't recommend using this service more - I really appreciate how attentive the customer service was especially.

14. syyskuuta 2023
Oma-aloitteinen arvostelu
HIRESTREET-logo

Vastaus yritykseltä HIRESTREET

Hi Jess,

Thanks so much for your review and feedback on how our team handled the issue on your order recently.

We really appreciate hearing how your order was dealt with and glad this was well received!

Lots of love,
Hirestreet xx

Saanut 1/5 tähteä

Beware of delays and having to get an emergency outfit

It would be a neat service if they did their deliveries better. They cost me a new dress because they couldn't deliver on time, even though I did warn them about the fact that I had a flight to catch.
Very disappointed with how they managed the situation. I ended up having to buy a dress at full price on the day before the wedding, before my flight. They offer credit for other dresses to compensate me, but that doesn't measure up to the money I had to pay for the emergency dress (which is the same model, brand and size as the one I rented).
I don't think I'll be using Hirestreet ever again, sorry.

8. syyskuuta 2023
Oma-aloitteinen arvostelu
HIRESTREET-logo

Vastaus yritykseltä HIRESTREET

Hi Carla,

We are so sorry to read your review with disappointment in our service.

We use Royal Mail to dispatch all orders on a 24hr delivery tracked delivery service and as a third party courier, we are not able to 100% guarantee delivery timings on every order but we try our best to send orders out ahead of schedule where possible though sadly delays can happen out of our control.

I've followed up with the team today to check a full refund and credit was issued as a goodwill gesture - even before the order has been sent back to us. We are unable to refund monetary compensation when credit has been used on an order and I understand the team have also offered free rentals in light of these issues.

We are apologise that you been unhappy with our resolution options, I know the team are gutted the delivery did not arrive in time for your event and this has caused extra stress to you.

We review our chosen courier delivery service carefully, and I've fed back your frustrations to the wider team today.

Thanks again.
Hirestreet xx

Saanut 5/5 tähteä

I am happy to give a 5 star plus to this…

I am happy to give a 5 star to this amazing company, I am delighted by their service and I will certainly continue using it. Customer service is amazing, very quick and kind responses and solutions. Outfits are so beautiful and the info provided in terms of size, fitting and pictures are so reliable.

9. syyskuuta 2023
Oma-aloitteinen arvostelu
HIRESTREET-logo

Vastaus yritykseltä HIRESTREET

Hi Rita,

Thanks so much for your review and feedback, we are so thankful you've taken the time to share your views and we look forward to welcoming you back soon!

Love,
Hirestreet xx

Saanut 5/5 tähteä

I’m a rental convert!

I’ve used HireStreet a few times now and it’s a game changer! I love their range of choices (I find some rental services have limited options), reasonable prices and just how easy it is to return. No fussy forms! The customer service is fantastic aswell - super speedy, personable & reliable. Can’t wait to use again! Thank you so much HS!

1. syyskuuta 2023
Oma-aloitteinen arvostelu
HIRESTREET-logo

Vastaus yritykseltä HIRESTREET

Hi Georgia,

We really value our community's feedback and are thrilled to read your comments, it means so much!

Love hearing how you're thrilled with the choice, we're excited to see what you rent with us next!

Love,
Hirestreet xx

Saanut 4/5 tähteä

Great experience.

31. elokuuta 2023
HIRESTREET-logo

Vastaus yritykseltä HIRESTREET

Hi Allison,

Thanks for your reviewed, we'd love to get your experience up to 5 stars, please do share any further feedback so we can look to improve!

Love,
Hirestreet x

Saanut 5/5 tähteä

No issues

I hired two dresses, they arrived in time and were as pictured.
The size reviews were helpful, as they told me to buy my actual size for one and to size down for the other, and they were absolutely right.

27. elokuuta 2023
HIRESTREET-logo

Vastaus yritykseltä HIRESTREET

Hi Lisa,

Thanks so much for your review!

Lots of love,
Hirestreet xx

Saanut 3/5 tähteä

Outfits weren’t suitable or fitted…

Outfits weren’t suitable or fitted correctly. Service however was great clothes arrived in good time and it’s easy to return.

27. elokuuta 2023
HIRESTREET-logo

Vastaus yritykseltä HIRESTREET

Hi Maxine,

Thanks for your feedback, sorry to hear your outfits were unsuitable this time.

We offer rental credit or exchanges on items returned unworn, so even if they are not a great fit, just drop us a message and fill in a short form and we can either send a replacement or issue rental credit to spend on our site for up to 6 months in the future.

Our team have dropped you a message now so you don't miss out!

Love,
Hirestreet xx

Saanut 5/5 tähteä

Service et qualité excellentes

Excellente communication avec le service commerciale.
J'ai pu retourner la robe que j'avais commander pour une plus grande taille.
Les produits sont d'une incroyable qualité.
Je vais en parler a toutes mes amies tellement je suis ravie.
Merci encore

27. elokuuta 2023
HIRESTREET-logo

Vastaus yritykseltä HIRESTREET

Merci beaucoup pour votre avis, nous apprécions vraiment vos commentaires et espérons vous revoir bientôt louer avec nous!

Amour,
Hirestreet xx

Saanut 5/5 tähteä

Totally brilliant!

Totally brilliant!
Hired two beautiful dresses, only needed one.
So quick and easy, dresses even arrived early.
Can't wait to hire again!

27. elokuuta 2023
HIRESTREET-logo

Vastaus yritykseltä HIRESTREET

Hi Frances.

Thanks for leaving us a review, great to hear we will be welcoming you back to rent withs us again very soon!

Love,
Hirestreet x

Saanut 5/5 tähteä

Brilliant

I have used Hirestreet twice now, items have been lovely quality and the service has been great each time. The second time around I didn’t end up wearing the items due to sizing (I should have checked), but it wouldn’t put me off using again.

27. elokuuta 2023
HIRESTREET-logo

Vastaus yritykseltä HIRESTREET

Thanks so much for your feedback!

Love,
Hirestreet x

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