HIRESTREET Arvostelua 

I decided to buy the dress I wanted, rather than rent it. It arrived not in the best condition, rather smelly and the zip broke (it had been pulled out of line by a previous wearer). I complained to HireStreet and they were great. They sent me a replacement dress straight away and when I was happy they gave me a partial refund. Throughout the process they were attentive and wanted to make sure I was happy. Mistakes happen and issues slip through the net, it’s how companies deal with the issues that matters and I was very impressed with HireStreet in the end.

APPALLING. Absolutely horrendous service. Firstly, the dress I chose - which was clearly available on the website and I paid for and was again confirmed in email - was then said to be unavailable. I responded to that email picking which new dress I would like - within minutes of their email letting me know my original dress was unavailable. The new dress was not dispatched until 24 hours later. My dress will now not arrive on time, I am leaving for my trip now and I will not have the dress. My event has been completely ruined.

I feel really sad about Hirestreet - used them for the first time and it was great to have the fit guarantee so I could try a couple of sizes. However they have now removed the fit guarantee so that the only way of ensuring sizing will be to rent 2 versions which doubles the cost (or check the measurements which is never successful for me). This means that it might now cost £50 to rent a £150 dress for 5 days which just doesn’t make financial sense. I therefore won’t be using Hirestreet again until they change their returns policy

As always amazing service from Hirestreet. Charlotte was incredibly helpful after I made a mistake ordering for the wrong date. I ordered from Hirestreet about once a month (for the last two years). They are amazing, reliable and very quick to reply to any queries. I also love that you are able to buy items you particularly love. I did this with my last order and it was a seamless process. I already have my next order on the way, the communication is amazing at keeping you updated. I think Hirestreet is a great concept, it is sustainable fashion done right

I ordered dress and paid 27£+5.95 post fee.
Returned unworn dress and get 22£ back.For some unexplained reasons got 5£ -18% charge for unworn item.
I have get in touch with Hirestreet and they explained that after 19 of June they have changed T&C.
By the way my item was purchased and returned unworn before of 10 June.

I would not, use Hirestreet service again and would not recommend to anyone.
Bad experience and service.

Waste of time and money

I've been a customer now for a while and I swear by Hirestreet for all my clothes for any occasion now. The best outfits without the unnecessary factor of purchasing something you're only going to wear once that then sits in your closet doing nothing because you dread repeating yourself. I recently had a major malfunction with one of the dresses but Isabella was more than gracious and helpful in responding to me and ensuring I felt like a valued customer by the end of our interaction. I have and will continue to shout about Hirestreet and recommend to all my friends.

I love the concept of Hirestreet and loved the dresses. I just wish the customer experience was better.
I ordered 5 dresses for 30 days, one was unavailable so got offered another replacement. This was great.
I was a bit let down when all the dresses arrived in a small box, no protective covers or even an invoice, delivery note or any instructions. One of the dresses had slight damage and I was given a discount code but honestly the cost to hire is so reasonable a discount code isn’t really worth it. I’ve also returned the parcels and not received any update from Hirestreet that they have been received. None of these things are deal breakers just small improvements that would really make this a great customer experience.
I would 100% use again as sustainable and for occasions great to get a wear once dress, I just wish it was a nicer experience. Even low end fast fashion companies send items out in protective bags etc.

I took up the 2 for £30 offer, plus I paid for insurance, the items were received, I tried them on, they didn’t fit so I returned them within an hour! I am not entitled to a credit refund or exchange as I took up an offer! Make sure you understand the T&C of this site. Sustainable yes, as long as clothes fit you.

UPDATE: Thank you Hirestreet for your reply and for the solution you have offered. I appreciate your comments and I think that your page still needs to be more transparent to customers regarding your stance, as upon review of your T’s and C’s I still found that the information was not clearly available. I think that what you have is a great idea, but people will feel cheated, as I did, when the information surrounding returns of unworn clothes is not clear. For your outstanding customer service in this situation I have amended my review.

What a find! My daughter found this site for me as I had seen a dress for a important occasion but my size was out of stock and running out of time...there was the dress, my size and ordered with delivery very quickly. Garment was beautiful and exactly what I wanted. The process is so easy and simple, what a brilliant idea! Thank you so much!

I came across HireStreet when I was looking for a black tie gala outfit. I tried it out and was so incredibly impressed with the price, service and products that I am back again! This time I rented 5 items for £55 - I need an outfit for a cocktail party and a black tie optional wedding. The 5 items arrived in great condition (most with the original tags still on them) and 3 of them fit perfectly. Now I have to decide which 2 outfits to pack!

Amazing service can’t recommend hire street enough, use it all the time now.

Didn’t like either and both suits came in a ball which meant they would need steaming .., didn’t wear either

I hire clothes from Hire Street a lot and always have a great customer experience. The clothes are great quality and the staff always happy to help with any queries.

The dress was arrived in Motherwell instead Surrey
My address was deleted from the package i was supposed to receive.
It is a joke and i want my money back.
I m live in Surrey...Leatherhead
You destroyed my party.

I have ordered several times now from Hirestreet and have never been disappointed. The items always arrive in good time and the process of ordering and returning is a straightforward one. I have recommended to all of my friends as I think it’s a great idea especially for special events - I’ve hired for races, parties, a wedding and a cruise. I ordered 3 items for over the festive period recently and one became unavailable. Not only was I given a the opportunity to choose up to three items from which a replacement would be made, I was also given a generous 30% discount code for a future order which I’ve already used! Highly recommended.

Renting outfits is the best thing I ever did! It's wonderful to have beautiful new outfits without the price tag (and without feeling guilty for having spent a lot of money on something and then hardly ever wearing it).

Order arrived on time and dresses were in perfect condition, very impressed

Ordered 2 items for secure purposes for the day one didn’t fit to size as too tight not stretchy at all eventhough I’m a size 8. The other was just not good eventhough it fit