The store has an incredibly good range of designers and products, I ordered 2 dresses which arrived really fast and are beautiful. There was a slight mix-up with delivery, luckily I was put in touch... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
As it often happens, the quality of great service becomes clear when a mistake or anomaly present. The DHL representative forgot to affix the return label to the package and after 6 weeks it remained... Näytä lisää
Yritys on vastannut
Bei einer Rücksendung wird einem ein Rücksendeetikett für 20€ angeboten, wahlweise Rückversand auf eigene Kosten. Eine Rückerstattung der Hinsendekosten (8€, Standardversand) erfolgt jedoch nicht, was... Näytä lisää
Everything but choice of fedex as carrier was great. Great selection great prices, good presentation of products. Fast send out, easy return. Only thing is fedex, took the long to deliver, tried... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Highsnobiety is a global fashion and media brand passionate about the product and the stories that shape them.
Yhteystiedot
Genthiner Str. 32-34, 10785, Berlin, Saksa
- shop@highsnobiety.com
- www.highsnobiety.com
4,0
Hyvä
233 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Muut katsoivat myös näitä
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any feedback to share, please don't hesitate to reach out.
Your HS Team
Professionalism
Fast shipping, reliable tracking, always precise and to the point. Cannot ask for more, really.
24. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any feedback to share, please don't hesitate to reach out.
Your HS Team
Good customer service
Fast shipping. Good customer service.
24. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any feedback to share, please don't hesitate to reach out.
Your HS Team
great and fast response !
24. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any feedback to share, please don't hesitate to reach out.
Your HS Team
do NOT buy if you live in the UK
When I tried to return my hoodie that was too big, I was told the only way would be to go to the FedEx warehouse and hand it to them. The FedEx warehouse is outside of my city, over an hour away by car, which is ridiculous!! Julia, the employee who helped me, was genuinely useless, as she did not try to help me find a solution to this issue. This is ridiculous given that I have alreasy paid 50£ in shopping fees. DO NOT BUY if you live in the UK.
23. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi,
I have reviewed the system, and I can confirm that a special return process has been initiated to assist you with your return. Our team is dedicated to ensuring that the return process is as smooth and hassle-free as possible for you. I want to assure you that we are actively examining our return processes from the UK and are dedicated to enhancing them to ensure a smoother experience for our valued customers like you.
After reviewing the system, I can also confirm that the current rate for shipping to the UK is £15. I'm pleased to verify that this is the amount you paid for your order, as reflected in our records. Additionally, please note that all customs fees connected with shipping to the UK, are covered by us.
Your feedback is incredibly valuable to us, and we truly appreciate you taking the time to share your thoughts. We are committed to continuously improving our services, and hearing from customers like you helps us identify areas where we can enhance the overall experience.
Your HS Team
Quick and all-explanatory answer from…
Quick and all-explanatory answer from hotline.
23. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any feedback to share, please don't hesitate to reach out.
Your HS Team
I was all in
I was all in, but then reality hit, and I had to hit the brakes. Cancelled the whole thing, no biggie. Sorry for the hustle, thanks for rollin' with it.
23. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review!
We completely understand that changes of heart can happen to anyone :)
If you ever need anything else or have any feedback to share, please don't hesitate to reach out.
Your HS Team
Team is super helpful and web store has…
Team is super helpful and web store has great selection
24. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any feedback to share, please don't hesitate to reach out.
Your HS Team
GREAT COMMUNICATION
24. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any feedback to share, please don't hesitate to reach out.
Your HS Team
It’s a fantastic site and the service…
It’s a fantastic site and the service is right. Obviously it’s an attractive offer to refund original shipping cost and pay for return shipping.
23. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any feedback to share, please don't hesitate to reach out.
Your HS Team
Love it
The product has exceeded my expectations. The consignment arrived very quickly. I am very satisfied.
23. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any feedback to share, please don't hesitate to reach out.
Your HS Team
Delivery on time
Delivery on time, very good product and a very friendly team that is attentive.
22. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any feedback to share, please don't hesitate to reach out.
Your HS Team
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any feedback to share, please don't hesitate to reach out.
Your HS Team
Quick and easy
Quick and easy - product exactly as expected
19. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any feedback to share, please don't hesitate to reach out.
Your HS Team
Trusted and Best Quality products .I am happy to purchase from your…
I am happy to purchase from your Online shop. I brought New Balance shoe in your online shop . I am totally excited my shoe when i saw after delivery . I want to more purchase shoes in your online shop . But when i see adding delivery cost, then my mind doing sad and back out of your online page.. Is it possible free delivery cost when i purchase lower than 100 euro? Because i am a student and live in Netherlands . I wish your online shop "Highsnobiety"Best of luck .
21. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review!
We are genuinely sorry to hear that you were not entirely satisfied with the shipping costs. It's important to note that these costs vary depending on the country you are shipping to. However, we want to assure you that all returns are free of charge.
We value your feedback and strive to provide transparent and fair pricing for our customers. If you have any further questions or concerns, please don't hesitate to reach out!
Your HS Team
Nonsense service, and meaningless “discounts”
Bought an expensive pair of shoes. When i received them, there was red paint on them. Highsnobiety offered me 20% off - in the low end, if you think about how much the shoe was.
That’s when I figured out they lowered the shoes price further on their webpage, putting it on offer. So essentially the 20% that I Got off the damaged shoe, is equal to the price now. They wouldn’t go further down, even though I told them, that it doesn’t make any sense to pay the same price, for a damaged shoe. Super disappointing experience.
16. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review!
We are genuinely sorry to hear that your shopping experience did not meet your expectations. It's important to clarify that we do not offer price matching if the item was already purchased at a discounted price. We regret any disappointment this may have caused.
Our goal is to maintain transparency in our pricing for all customers. If you have any additional feedback or concerns, please don't hesitate to reach out to us at shop@highsnobiety.com. We value your input and would be happy to further investigate the situation.
Thank you for bringing this to our attention, and we apologize once again for any inconvenience.
Your HS Team
10 out of 10 customer services
My experience with Highsnobiety has been great. Easy website to use and great products with incredible prices. What really made my experience with this company was the help from their staff. Who was quick to respond and very helpful, kind and generous. I will definitely be shopping with them again.
11. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any feedback to share, please don't hesitate to reach out.
Your HS Team
Great discounts on rare sneakers
11. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any feedback to share, please don't hesitate to reach out.
Your HS Team
Quick delivery and nice collections
7. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any feedback to share, please don't hesitate to reach out.
Your HS Team
Website was easy to navigate
Website was easy to navigate, checkout was a breeze. Shipping was surprisingly fast considering it was shipped from overseas to US.
18. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any feedback to share, please don't hesitate to reach out.
Your HS Team
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