The store has an incredibly good range of designers and products, I ordered 2 dresses which arrived really fast and are beautiful. There was a slight mix-up with delivery, luckily I was put in touch... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
As it often happens, the quality of great service becomes clear when a mistake or anomaly present. The DHL representative forgot to affix the return label to the package and after 6 weeks it remained... Näytä lisää
Yritys on vastannut
Bei einer Rücksendung wird einem ein Rücksendeetikett für 20€ angeboten, wahlweise Rückversand auf eigene Kosten. Eine Rückerstattung der Hinsendekosten (8€, Standardversand) erfolgt jedoch nicht, was... Näytä lisää
Everything but choice of fedex as carrier was great. Great selection great prices, good presentation of products. Fast send out, easy return. Only thing is fedex, took the long to deliver, tried... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Highsnobiety is a global fashion and media brand passionate about the product and the stories that shape them.
Yhteystiedot
Genthiner Str. 32-34, 10785, Berlin, Saksa
- shop@highsnobiety.com
- www.highsnobiety.com
4,0
Hyvä
233 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Muut katsoivat myös näitä
Quick and easy to deal with 🎉
I live in Canada . I bought a Lemaire soft game bag on Boxing Day from highsnobiety. It arrived on Jan 2 2024. It showed up on my door perfectly. I am extremely happy with their service . They even up dated me everyday since I ordered my items. I did pay for priority service. I will def shop with them again. Highly recommended. Happy new year 🥳
2. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any feedback to share, please don't hesitate to reach out.
Sending our greetings from Germany all the way to Canada!
Your HS Team
Ordered a product that was shipped
Ordered a product that was shipped, weeks later received a refund with absolutely no explanation at all. No offer to re send the product, no communication as to what had happened, zero…. I had to chase and was told that somehow they received the product back again so just cancelled the order with no attempt to reach out. Terrible service.
19. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi,
Thank you for taking the time to write a review!
In rare instances, our courier partners encounter challenges in delivering items to customers. These issues may arise from difficulties in contacting customers due to incomplete or inaccurate contact information provided. Consequently, parcels are sometimes returned to us without prior notification from the courier.
Please be aware that upon the return of parcels to our facility, refunds are automatically processed by our system, as it is unable to discern the specific reason for the return. We acknowledge that this process can lead to unexpected refunds and potential miscommunication from the customer's perspective.
It's important to emphasize that such occurrences are infrequent and atypical, and we sincerely regret any inconvenience you may have experienced as a result.
We appreciate your understanding and patience in these exceptional cases, and we remain committed to addressing any concerns to ensure a smoother experience for you in the future.
If you have any further questions or feedback, please don't hesitate to reach out at shop@highsnobiety.com
Your HS Team
Shopping good / Shipping not so good
Shopping experience was good, but dispatch time was very slow. Also courier services were very bad. I would expect better courier services for the price.
25. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review.
We're thrilled to hear that your overall experience with us was positive! However, we sincerely apologize for any inconvenience caused by the dispatch time.
It's important to note that December is a particularly busy period, often resulting in delays with couriers. Unfortunately, these delays are beyond our control, and we apologize for any inconvenience they may have caused.
To help manage expectations, especially during the Christmas season, we provide suggested cut-off dates on our website to ensure delivery in time for the holidays. We appreciate your understanding and patience during this busy time, and we're grateful for your support.
If you have any further questions or concerns, please don't hesitate to reach out to us.
Your HS Team
shipments are delayed up to 15 days
Shipments are delayed up to 15 days.
8. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi,
Thank you for your review!
We are sorry to hear that you were not satisfied with the shipping times.
Please be aware that December is a particularly busy period, especially in the lead-up to Christmas, which often results in numerous courier delays. While we endeavor to dispatch your items promptly within 72 hours of receiving them, we regret to inform you that we have limited control over any delays experienced by our courier partners.
In an effort to manage expectations, particularly during the Christmas season, we provide suggested cut-off dates on our website to ensure timely delivery for the holidays. We genuinely appreciate your understanding and patience during this bustling time, and we are grateful for your continued support.
If you have any further questions or concerns, please don't hesitate to reach out. Thank you for shopping with us.
Your HS Team
Hania was very persistent with working…
Hania was very persistent with working through my issue and making sure it was resolved!
6. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any feedback to share, please don't hesitate to reach out.
Your HS Team
Great price and delivery and packaging
1. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any feedback to share, please don't hesitate to reach out.
Your HS Team
They don't refund.
They don't refund.
I followed the return instructions, sent the item back to Germany, it never got to them, and it shipped back to me.
What a disgrace.
23. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi,
Thank you for taking the time to write a review.
According to our records, your return has been processed, and a refund has been issued.
We would greatly appreciate the opportunity to learn more about your experience and address any concerns you may have. Please feel free to reach out to us at shop@highsnobiety.com.
We value your feedback and are committed to ensuring a positive experience for our customers.
Your HS Team
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any feedback to share, please don't hesitate to reach out.
Your HS Team
Massive struggle to get my money back…
Massive struggle to get my money back after sending the items back.
Followed HS recommendation to use parcel force for a return from UK. Useless customer service. Delivery attempt on the 30th of October. Since then. Silence from the customer support. I has to open a claim with Amex.
Highly disappointed !!! They are holding £1,600 !!!
30. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi,
Thank you for taking the time to write a review.
According to our records, your parcel has been lost and therefore - your refund has been issued.
Should you wish -we would greatly appreciate the opportunity to learn more about your experience and address any concerns you may have. Please feel free to reach out to us at shop@highsnobiety.com.
We value your feedback and are committed to ensuring a positive experience for our customers.
Your HS Team
Always the best experience
I have been a regular at Highsnobiety for many years and have never experienced anything bad.
I always get top service. The website provides you with all the information needed otherwise the super friendly and helpfull staff is ready to helt you
Shipping is suuuper fast, some of the fastest Ive ever experienced
Blows my mind every time
The products are alywas packed carefully and in premium condition
I am always recommending Highsnobiety to friends and family
And I will 100% be shopping at Highsnobiety in the future
Thanks for always great service, experiences and products
-MS
10. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any feedback to share, please don't hesitate to reach out.
Your HS Team
Utter disgrace
Shipping took three weeks beyond the promised 2 days, and only after I chased them for a shipment update. When the package finally arrived, I was soon to realize it contains wrong items, a slap in the face of any decent service. Returning the items was another headache, and to add insult to injury, I was refunded partially, and not at all for items I have never ordered in the first place. Now, I'm back to wrestling with their customer service for my full refund. Utterly unacceptable and downright disrespectful.
3. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi,
Thank you for taking the time to provide feedback. We genuinely value the insights shared by our customers.
It appears that several aspects of your experience did not meet our usual standards, and we are eager to investigate further to understand what went wrong. If you would like to discuss your experience in more detail, please don't hesitate to contact us at shop@highsnobiety.com.
Your feedback is invaluable to us as we continuously strive to improve our services and ensure the best possible experience for our customers. We appreciate your candor and the opportunity to address any concerns you may have.
Your HS Team
Fast delivery and meticulous packaging
The fast delivery and meticulous and clean packaging were so good.
29. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any feedback to share, please don't hesitate to reach out.
Your HS Team
Great service!
18. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any feedback to share, please don't hesitate to reach out.
Your HS Team
Highsnobiety collaboration sneakers were available for purchase!
I am glad that the sneakers I was looking for happened to be on sale.
24. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any feedback to share, please don't hesitate to reach out.
Your HS Team
I would give you a zero star if I…
I would give you a zero star if I could. You sent the wrong product. Argued with me about it. Begrudgingly sent me a return slip that has to be printed in quadruple. Didn't bother to offer to correct the mistake by sending the right item. In the end, an incorrect item has been shipped across the world and I’m still no closer to getting the briefcase I ordered. This has been a complete and utter disaster of an experience. Stay clear of these high snobs
19. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi,
Thank you for sharing your review with us.
We are disappointed to hear that your experience did not meet the standards we strive to uphold for our customers. This definitely sounds like an extraordinary situation and not a common occurrence from our team. We would like to investigate your case further to understand what went wrong and how we can improve.
If you would like us to look into your case, please feel free to email us at shop@highsnobiety.com. Your feedback is valuable to us, and we appreciate the opportunity to address any concerns you may have.
Your HS Team
Amazing experience
11. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any feedback to share, please don't hesitate to reach out.
Your HS Team
I never received my order
18. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi,
Thank you for sharing your review with us.
We appreciate your feedback and take your concerns seriously. If this issue is still relevant or if you have any further details to share, please don't hesitate to reach out to us at shop@highsnobiety.com. We are committed to addressing any issues and ensuring the best possible experience for our customers.
Thank you for bringing this to our attention, and we look forward to resolving the matter promptly.
Your HS Team
I was sent the incorrect item
I was sent the incorrect item. And it’s been a nightmare trying to deal with customer service to get sent the correct item.
17. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi,
Thank you for your review. Your feedback is greatly appreciated.
We sincerely apologize for the inconvenience of receiving the incorrect item. Upon reviewing our system, we have confirmed that the issue has been addressed, and a refund has been issued to you.
We understand that this may have been an unusual and unexpected situation, and we apologize for any inconvenience it may have caused you.
If there are any further concerns or if you have any additional feedback, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Your HS Team
Love the colours and quality of your…
Love the colours and quality of your beanie hats!! I just purchased two early presents for Christmas!! Great!!!
9. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any feedback to share, please don't hesitate to reach out.
Your HS Team
orderd a pair of pants twice
orderd a pair of pants twice, but had to return them twice :-( it said regular fit but the fit was more like super relaxed. Im a pants size 30-31 or size 50. but the pants where 20 cm (size 48) to wide on the hip. Would be good to add real maesurements to the product description :-)
28. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi,
Thank you for taking the time to share your review with us.
We truly appreciate your feedback, as it plays a crucial role in helping us improve and enhance our website. Your insights are invaluable to us, and we are committed to using them to continue refining our services.
Once again, thank you for your valuable feedback. If you have any further comments or suggestions, please don't hesitate to reach out. We are here to listen and make your experience with us even better.
Your HS Team
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