The store has an incredibly good range of designers and products, I ordered 2 dresses which arrived really fast and are beautiful. There was a slight mix-up with delivery, luckily I was put in touch... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
As it often happens, the quality of great service becomes clear when a mistake or anomaly present. The DHL representative forgot to affix the return label to the package and after 6 weeks it remained... Näytä lisää
Yritys on vastannut
Bei einer Rücksendung wird einem ein Rücksendeetikett für 20€ angeboten, wahlweise Rückversand auf eigene Kosten. Eine Rückerstattung der Hinsendekosten (8€, Standardversand) erfolgt jedoch nicht, was... Näytä lisää
Everything but choice of fedex as carrier was great. Great selection great prices, good presentation of products. Fast send out, easy return. Only thing is fedex, took the long to deliver, tried... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Highsnobiety is a global fashion and media brand passionate about the product and the stories that shape them.
Yhteystiedot
Genthiner Str. 32-34, 10785, Berlin, Saksa
- shop@highsnobiety.com
- www.highsnobiety.com
4,0
Hyvä
233 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Muut katsoivat myös näitä
Very communicative and professional
Very communicative and professional. Super fast response.
20. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
Colis non reçu
Bonjour,
Mon colis n’a pas été livré par DHL et je ne trouve pas comment contacter le service client site. Que faire ?
19. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review!
We truly appreciate your feedback. If you encounter any issues with your delivery, please don't hesitate to contact our dedicated customer service team directly at shop@highsnobiety.com. Please note that replying to the automatic email won't reach us, so it's best to reach out to us directly.
If you have any further questions or concerns, feel free to let us know. We're here to assist you in any way we can. We hope this information helps, and thank you for choosing Highsnobiety!
Your HS Team
Beautiful store 🔝
10. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
Strong customer service
Strong customer service! Julia was attentive, honest and prompt.
16. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
Quick and sizes accurate
12. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
I had a lovely conversation with Julia
I had a lovely conversation with Julia, from the Customer Service team, about a refund she said that after checking with personnel for a refund I wasn't entitled to but she gave me anyways trusting my judgment.
Being a small business owner too taught me an important lesson, which is: the best way to win an argument is to avoid it.
And thus, as always and once again, this brand proved excellent customer service. Julia definitely made my week.
Thanks for this.
I will take an example and have this gesture inspire me in my future work.
14. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
We're delighted to hear that Julia's commitment to accommodating customer needs has contributed to your positive experience. It's heartening to know that Julia's efforts have made a difference for you.
If you need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
Perfect
Second time I order from Highsnobiety and deliver to my home in France and everything is perfect. Very nice packaging which protects all items, great quality products and quick delivery. Very happy!
7. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
Fast shipment, almost good merchandise.
Generally very nice merchandise. However, I do wonder whether anyone checks the goods for wearability before they are included in the range.
I couldn't get my head through the neckline of a jumper that looked beautiful on the website. It would have ripped open! An ergonomically unwearable item of clothing.
8. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
We have shared your feedback with our buying team so they can consider that with their next purchases.
If you need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
Sent trainers that were the wrong size
Sent trainers that were the wrong size, agreed to return them only to then keep £15 to cover their postage. Now saying they sent the right size. Seems like scam. avoid
9. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review!
After thoroughly reviewing your case in our system, I'm pleased to provide some clarity.
I am happy to share, that the correct size of shoes was sent to you, and you confirmed this alignment with our Customer Service Team. Regrettably, despite receiving your chosen and preferred size, it seems the fit wasn't as expected by you upon trying them on.
Please understand that we diligently ensured the accurate item and size were shipped from our end.
However, in cases where the fit isn't ideal despite receiving the correct item, we do not offer refunds for shipping costs. Detailed information regarding our policies can be found on our help page for your reference.
We genuinely apologize for any inconvenience experienced and remain committed to addressing any further concerns or queries you may have. Please don't hesitate to reach out if there's anything else we can assist you with.
Your HS Team
I ordered two products from you and…
I ordered two products from you and canceled my order without explanation and without adequate treatment. I had to contact you myself to understand the meaning of the matter.
28. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review!
I sincerely apologize for the inconvenience caused by the cancellation of your order. It appears that this was due to an unexpected system error, resulting in an immediate refund being issued.
Please know that such occurrences are exceedingly rare, typically arising from unforeseen bugs in the system. Your understanding and patience in this matter are greatly appreciated.
If there's anything further we can do to assist you, please don't hesitate to let us know. We're committed to ensuring your satisfaction as our valued customer.
Your HS Team
Julia was great!
Julia was great! Proactive and responsive. Without me even having to follow up she alerted me that my package had been lost and issued a refund promptly. Very pleased with how helpful the service was overall.
30. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
great service and response
31. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
Super fast… super top
30. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any feedback to share, please don't hesitate to reach out.
Your HS Team
Very transparent and fast delivery
31. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any feedback to share, please don't hesitate to reach out.
Your HS Team
Quick response to regarding my return
Quick response to regarding my return, a lot of retailers won't allow returns on sale items, but HighSnobiety does, which allows a lot more freedom for consumers to shop with a sense of ease. I personally shop a lot more w/ HS than other online retailers because their return policy isn't as draconic as their competitors.
16. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any feedback to share, please don't hesitate to reach out.
Your HS Team
Je recommande vivement ce site
Je recommande vivement ce site. produit de qualité envoi rapide et signé. Et un service client au top. Merci beaucoup.♥️♥️♥️
16. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Bonjour !
Merci d'avoir pris le temps de nous faire part de votre commentaire ! Nous sommes ravis d'apprendre que vous avez eu une expérience agréable et nous apprécions sincèrement votre décision de faire vos achats chez nous.
Si vous avez besoin de quoi que ce soit ou si vous avez d'autres commentaires à partager, n'hésitez pas à nous contacter.
Votre équipe HS
Sharing my experience
Dear All,
This is Lee. I had ordered some products from Highsnobiety. Many people know the challenges of shopping in an online store. Online shopping malls often do not provide good customer service for various reasons, such as too many customer claims and difficulties in communication with non-English-speaking customers (like myself).
However, you, Julia, were so kind. You needed to collect my shipping information, and when I replied to the email, I wrote something very simple and a little bit rude. Despite that, you responded to all my emails and updated me on my shipping status.
As a shopping lover (haha), this is my first such experience. Maybe some people would say it's just her job and nothing special, but I found it very touching.
We all know B2C jobs are not easy.
I hope all Highsnobiety customers take care of themselves and have a wonderful day.
30. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
Thank you also, for a lot of warm and kind words towards our Customer Service team and for your understanding. It is sincerely appreciated.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
I made a mistake with the sending
I made a mistake with the sending. At the place of 10 the site put 25 for the Fed Ex expedition.
Impossible to change or to cancel my command.
So a pay 15 to much for nothing.
27. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi,
Thank you for taking the time to share your review!
We kindly want to bring to your attention that once an order is placed, we're unable to make any modifications to its contents or shipping method. Regrettably, this means we're unable to accommodate changes to your desired shipping method after the order has been confirmed.
At this stage, the only feasible option would be to cancel the order, though we must act swiftly before it is dispatched. We sincerely apologize for any confusion or inconvenience this may have caused.
Despite this hiccup, please know that we're eagerly looking forward to delivering your parcel to you. Your satisfaction is our top priority, and we're committed to ensuring a smooth and delightful experience for you.
Your,
HS Team
Great products ,affordable,easy to …
Great products ,affordable,easy to access the site and responsive to enquirer.
30. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
Returns
The selection of items on the website is great! My only issue has been in the after sales service criteria. I returned a package 2 weeks ago and I still haven't received an acknowledgement email, nor have I received my refund. May be an better system needs to be put in place? Like may be as soon as a returned package gets to your warehouse the sender gets a notification with the added information of the processing time and expected refund date?
28. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hello,
Thank you for taking the time to share your review!
Typically, it may take approximately 7-10 working days from the moment your parcel is delivered, for your return to be processed and registered.
However, it's possible that there has been a delay in the delivery of your parcel to our facility, which could explain the two-week timeframe you've experienced. Return parcels can also be subject to customs checks or simply - delays with the carrier.
I've checked our system and can confirm that your return has already been registered and refunded.
If you have any further feedback or questions, please don't hesitate to reach out. We're here to assist you in any way we can, and we are always happy to hear from you and improve for you.
Your,
HS Team
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