The store has an incredibly good range of designers and products, I ordered 2 dresses which arrived really fast and are beautiful. There was a slight mix-up with delivery, luckily I was put in touch... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
As it often happens, the quality of great service becomes clear when a mistake or anomaly present. The DHL representative forgot to affix the return label to the package and after 6 weeks it remained... Näytä lisää
Yritys on vastannut
Bei einer Rücksendung wird einem ein Rücksendeetikett für 20€ angeboten, wahlweise Rückversand auf eigene Kosten. Eine Rückerstattung der Hinsendekosten (8€, Standardversand) erfolgt jedoch nicht, was... Näytä lisää
Everything but choice of fedex as carrier was great. Great selection great prices, good presentation of products. Fast send out, easy return. Only thing is fedex, took the long to deliver, tried... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Highsnobiety is a global fashion and media brand passionate about the product and the stories that shape them.
Yhteystiedot
Genthiner Str. 32-34, 10785, Berlin, Saksa
- shop@highsnobiety.com
- www.highsnobiety.com
4,0
Hyvä
233 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
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Disappointing Experience – Not Recommended
Disappointing Experience – Not Recommended
I ordered a pair of sneakers from this website last week. They were on a good discount, but there was absolutely no mention that the item might be damaged, defective, or have any flaws.
When the shoes arrived, I was very disappointed: the glue job was messy, with adhesive spilling out around the edges. On one shoe, the paint on the toe cap was poorly and unevenly applied, with visible streaks. On top of that, the mesh material on the toe of the same shoe had a yellow stain — clearly noticeable against the otherwise pure white sneaker.
At first, I planned to return them. However, I hadn’t checked beforehand that both shipping and returns are not free. When I read their return policy and realized I’d have to pay for the return myself, I decided not to go through with it. Shipping plus return would’ve cost me around €15 — which, for €90 sneakers, didn’t seem worth it.
I then tried every possible product and method to remove the stain — with no success. So in the end, I basically paid €100 to play laundry service at home and feel like a dry cleaner. Now I’ll be walking around in defective Salomons with a yellow stain on the toe.
If you’re looking for some excitement in your life, enjoy DIY stain removal projects, and want to feel like you’re working in a cleaning lab, by all means — order from this shop. Maybe you’ll get lucky too. I didn’t ask for this experience, and I certainly didn’t enjoy it.
What’s even more puzzling is that this website sells clothing from major luxury brands, with individual pieces priced at €3,000–4,000. But if they ship a €100 item in this condition, I can’t imagine how they handle expensive ones. Chances are, you’ll receive something faulty as well — and at best, you’ll get your money back, but lose your time, nerves, and still pay for shipping both ways.
Case closed — I absolutely cannot recommend this shop.
18. toukokuuta 2025
Vastaus yritykseltä Highsnobiety
Hi Danil!
Thank you for taking the time to leave a review - I'm really sorry that you received some shoes with apparent defects.
Can I ask you to kindly send us an email to shop@highsnobiety.com with your order number included? Can you also include some pictures of the defects mentioned here too? Naturally this is not acceptable and you would not be expected to pay for a return in this case :)
Thank you, as always, for the feedback! We can change for the better thanks to hearing your voice.
Best,
Your HS team.
Super fast shipping BUT ….
Super fast shipping ! , I love the selection of all the things you guys have ! But the return policy as a US buyer sucks. Sadly the shorts I bought did not work and now im stuck with them because I do not want to pay $50 shipping to send them back 😔
Update :
They made it right for me and for that I’m very grateful!
14. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi Wesley!
Thank you for taking the time to leave a review - I'm really glad you enjoyed the selection and shipping times, but I'm sorry the return policy let you down.
Can I ask you to kindly send us an email to shop@highsnobiety.com with your order number included? It should not cost you 50 USD for a return, rather up to 25 USD. We'd be happy to check that out for you and help with a return!
Thank you, as always, for the feedback! We can change for the better thanks to hearing your voice.
Best,
Your HS team.
Bestellung wurde retourniert.
Bestellung wurde retourniert.
Rücksende kosten müssen selbst getragen werden 6€
Von den 30€ habe ich nur 22€ zurückerhalten.
Würde hier nicht mehr bestellen!
15. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi CS,
Thank you for taking the time to leave a review, even if your experience wasn't a great one :(
As explained in our email conversation we can no longer offer any free returns nor refunds for shipping costs, unless you need to make a return due to something that isn't your fault.
As you weren't aware of this before, we did of course refund your shipping costs on this occasion.
I hope you can place your trust in us again in the future! As always, we can change for the better thanks to hearing your voice.
Best,
Your HS team.
Tons of updates
Tons of updates! Sent very quickly and love the item!
27. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
Brilliant service and super…
Brilliant service and super accommodating!
25. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
Meriterebbero -2 stelle
Meriterebbero -2 stelle! Effettuata la registrazione online il giorno precedente all’evento e arrivato alle 17.00 con evento che si concludeva alle 18.00, sono stato rimbalzato malamente. INCOMPETENTI
8. huhtikuuta 2025
Great selection and price
Great price, quick delivery and great selection of goods
1. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
First time customer, excellent service
First time customer, excellent experience. Ordered an item out of stock in the UK, arrived ahead of schedule from Berlin. Item as described, perfect. Will use again.
4. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
bad return cx
definery is fast. return process lacks in smooth customer experience. hard to find. miss this „return your purchases here“ button. product return selection form misses size information.
22. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you enjoyed the fast delivery! I'm sorry to hear your experience with our returns process wasn't as enjoyable, we'll certainly take this on board.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
purchased on line great value and…
purchased on line great value and quality products ..sent with care and in good time !!...delighted with my buy /thank you from frank 🌱
13. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
I love Berlin Berlin hoodie and cap
I love Berlin Berlin hoodie and cap, which is lovely to use in daily life, as well as being representative of Berliner. Hope to see more designs of Berlin, I am really into this cool city.
6. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
Happy Customer
Brilliant service,Happy with my purchase.
And delivered
16. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
Quick shipping
Quick shipping! Have bought multiple things on HS now, and am happy every time.
21. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
Very fast delivery
Good products, very good prices and a really quick delivery. Thanks a lot
28. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
Wow 🤩
Super Laden, Top Preise! Schnelle Lieferung! Gerne wieder!
23. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
Well curated fashion pieces
Well curated fashion pieces from street ware labels to high fashion brands. A simple shop experience what makes it easy to purchase. 👍
23. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
Awesome
Awesome selection of new and modern brands, pleasant and dedicated staff, highly recommend to shop at Highsnobiety online or even better offline in one of the most fascinating boutiques I‘ve ever seen.
23. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
The shopping experience is easy and the…
The shopping experience is easy and the after-sales customer service is spectacular. I can recommend this website 100%. Thank you very much friends of Highsnobiety.
21. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
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