Hertz Bilutleie Arvostelua 

Grunnet forsinket fly (25 timer forsinket) ble reservasjonen kansellert. Jeg fikk reservere og leie samme biler, med ett døgn mindre, for 10 000 kroner mer enn først avtalt. Unngå hertz, de vil lure deg!

El pasado 30 de noviembre por la tarde en el aeropuerto de Bergen he sufrido la peor atención que podría tener jamás por un chico , el cual no nos ha facilitado nada y hemos pagado dos veces un alquiler cuando aún encima estaban todas las carreteras cortadas por meteorología y no nos han avisado, peor compañía que conozco

JEG SKAL ALDRI BRUKE HERTZ MER.
Jeg måtte skifte 3 elbiler på 5-6 dager pga at de ikke ladet på ladestajoner. Pga manglende dataoppdatering. De ladet hjemme og på andre steder. Hertz. Bilverksted. Men ikke på ladestasjoner. Første to biler ikke på Teslalader. Tesla har gjort programvareoppdatering og jeg har ei venninne som jobber på hotell. De har hatt flere gjester som måtte overnatte fordi bilen ikke ladet.
Jeg fikk med en av de ansatte i Mosjøen til å bli med å lade på Tesllader. Det gjorde den ikke. Dette var tredje bilen. De ble gjort programvareoppdatering i Mosjøen. Men da jeg kom til Steinkjer ladet den ingen steder. Jeg drev på i 3 timer på kvelden. Jeg ringte også Kople. De sa at lader var i kontakt og alt klart men bilen ville ikke ta strøm. Pga alt det her har jeg måtte overnatte på hotell to netter. Med bil nr2 måtte jeg reise i bergingsbil 2 timer til Mosjøen en fre kveld.
Ringte i dag. Han jeg snakket med var uhøflig. «Nå har du levert inn to biler det ikke var noe feil med….vent ikke avbryt meg nå er det jeg som snakker.»osv. De har enda ikke sjekket om de to første bilene lader på Teslalader.
Så måtte jeg bytte bil på Værnes. Fortsatt blid. Alt er jo en bagatell i forhold til andre ting i et menneskes liv. Jeg blir nesten aldri sint. Men fikk da en skikkelig nedgradering til en liten bil. Ringte Mosjøen….da fikk jeg høre at alt var min feil. Jeg var problemet. Da ble jeg sint. Jeg nesten ropte i tlf(!) Ikke akkurat sånn jeg bruker å være🥺 Ba om unnskyldning til de på Hertz på Værnes etterpå. Da jeg stod der kom det en mann og leverte nøkler. Han sa den ikke ladet. De spurte ingenting.
Tror de har en bedriftskultur som har vært usunn lenge. I Mosjøen i alle fall. Vet jo ingenting om andre steder. Jeg trodde de var snill og service innstilt. Men de var arrogant og skråsikker. Fikk meg til å føle meg veldig dum.
Jeg snakket med Bil i Nord. De sier at selv om du tester bil på verksted med pc diagnostikk kan du ikke vite om bilen lader før du prøver.

Dette er triste greier. Jukser med lading, påstår at bilen var levert fulladet og det var den ikke. Krever så dyre gebyr for å lade. Juks heile forbanna veien. Styr unna om en kan!

Jeg ønsket IKKE Toyota leiebil, så første avtale kansellerte jeg. Etter 3 tlfsamtaler fikk jeg ok for en VW 1.4 hvilket jeg aksepterte. Da jeg leverte egen bil på skadesenteret og skulle plukket opp leiebilen - så fikk jeg nøkler til en Toyota🤢🫣 Avtalen ble kansellert der og da! Utrolig useriøst firma! Fikk oppgitt fire forskjellige henteadresser i bekreftelsene. I tillegg så tok det meg ca 20 min å komme gjennom på telefon- ALDRI mer Hertz!!!

Elbil med brikke 2 uker.
Beskyldt for skader jeg ikke har forårsaket og ikke kunne sett ved overtagelse.
Belastet fullpris for alle bompasseringer inkl de som koster 0 etter times regel, Med andre ord, både inn og ut av en rundkjøring i området. Ingen elbil eller brikke rabatt.

This company Only gave me back 30% of my deposit from my trip to tromso sept 27th to oct 04th. I returned the car well on time with 82% of charge left. 70% was the requirement from them no damage to car i have photographs to prove this. and i have been given no explanation as to why these scamming people kept 70% of my deposit. don't use them I've emailed them several times giving them ample time to respond but they don't even have the decency to do that.

Mye dyrere pris en avtalt. Fikk heller ikke samme bil som avtalt. Ekstremt vanskelige å få kontakt med på tlf, lite hjelpsomme

Jeg leide en bil fra Hertz via IKEA for noen dager siden, med en avtale om 3 timer til 499 kr. Jeg planla å bruke bilen i bare 1 time og levere den tilbake så raskt som mulig, så jeg valgte å bestille kun 1 time i appen. Jeg returnerte bilen innen 1 time, men måtte ta bilder og sjekke bilen, noe som førte til at jeg overskred tiden med 13 minutter. Jeg ble deretter ilagt et gebyr på 400 kr for dette. Jeg har kontaktet kundeservice, men de har ikke vist forståelse for situasjonen og har nektet å kreditere gebyret. Jeg er skuffet over den kundebehandlingen jeg har opplevd.

Møtte opp på Tromsø Lufthavn 1,5t forsinket og leiebilen var kansellert. Bilen var forhåndsbetalt for en uke og jeg hadde sjekket inn på forhånd. Stod der kl 21 på kvelden med to små barn og 5 kolli bagasje og 3t til nærmeste familie uten bil.

Jeg ser at jeg ikke er den eneste. De prøver også å lure meg for skader jeg ikke har forårsaket. Hetz er det verste selskapet jeg noen gang har brukt.

Good company. Ordered month ago economy car but sadly it had stains and stinky interior decided to ask for winter ready / better option, they happily upgraded me from vw id3 to bmw x1i for +70 eur (1 week rent). Drove across norway happily without any problems, they did charged me for tolls at the start but I used only few paid roads so they refunded after the rent was over.
Car got scratched a bit from long trips but nothing dramatic, didn”t get charged but I had premium cover.

Oslo Gardermoen Airport. Utter bunch of cretins, do not hire from Hertz, if these people are representative of the standard of employees of Hertz Norway, I would stay well away from all Hertz NO locations.

We had made a reservation for a car from Oslo Airport, we were told that there was only a scratch to the bumper and that the car had been inspected 360 Degree’s and that this was the only issue.

We carried out an inspection of the car itself, noted the damage to the bumper, but also that the car itself was full of scratches. The assertion by the Hertz employee that there was only a scratch to the bumper clearly was not true, extremely misleading and concerning. I returned to the desk, explained what we had found and was informed that these normally are not considered or registered as damage as they would easily ‘buff’ out, and as long as we have evidence of this, it should not be a problem.

I returned to the car, where my wife had found further evidence of deep scratches/chips to the paintwork and no way these would buff out - large stone chips on the bonnet, that showed bare metal, would clearly not buff out, but equally, had not been registered as pre-existing damage. We were extremely concerned that such an extent of scratches and larges chips had not been recorded and that we could be liable for repair even if we had photographic evidence. In particular, since we have read about underhand practices by rental car companies.

We both returned to the desk to inform them of the extent of the damage and rather condescending, mansplaining discussion took place. Again, my wife was advised that everything would buff out. Clearly, this was untrue. My wife replied, "I know I’m a woman, but even I can see that those chips and scratches will not buff out – it is clearly damage". After a rather heated and condescending discussion from the male employee towards my wife, I find that I should never interrupt my wife when she is tearing a new one to someone, the Hertz employee organised another rental. My wife asked if this one had also been inspected to the same standard as the first car. Again, we were advised that all cars are inspected by camera 360 degrees on departure and on their return.

Given the state of the first car we were offered, and given the employee’s attitude, at this point we had lost all confidence. I offered a compromise to this difficult situation we found ourselves in by requesting someone come with us to inspect the new car they were offering, but the employee abruptly turned around and said to us that it was too late, as he had just cancelled the entire reservation.

We were given no physical confirmation of the cancellation as the employee said it would be emailed. Which we discovered had not happened

We had been up since 5.30am in the morning to travel to Norway, to attend a Norwegian friend’s wife’s funeral who had died from cancer. We called him to explain what had happened and kindly offered to pick us up from the train station in Sandvika. We had organised the car so as not to cause any further stress on our Norwegian friends at this difficult time.

This is a broad outline of what took place on our arrival at the Hertz desk in Oslo.

Telling someone that there was only a scratch on the bumper when this is not the case, is extremely misleading, equally telling someone the rental has been cancelled is again misleading, especially since UK said it shows as being ‘Unsold’, these two things are very misleading and gives us zero confidence in Hertz Norway.

We received all of our money back after some discussions with the UK, but will never use Hertz again, Always used Hertz, and have had no issues in the past, but I wished I had read the reviews of this particular rental location, would have used someone else.

After two months of rental end charged ~10 EUR for toll road and 300 NOK Administation fee. WHAT?!
Also charged pay for one extra day for 1h rental overdue (because return parking and office were in different places and we spent much more time to return than expected)
Never again!

DO NOT USE HERTZ NORWAY. Every time you go through a Toll they will charge you an additional 300NOK. You will be charged for the toll and an administration fee of 300 NOK. My rental has been over for 3 months and I am still receiving new bills from them. 116 NOK toll plus 300 NOK fee, 288 NOK toll plus 300 NOK fee

El- leiebil 4 dager.
Fikk regning på 810kr:
Etterfylling strøm kr 235
Opptankingsgebyr. Kr250
Bompasseringer m/mva kr 325

Så 250 kr for å sette inn ladekabel….
Fullpris på bompassering med mva….
Bilen var utstyrt med brikke.

I've read all the terrible reviews and can only say the following: I'm a Hertz Gold Plus member in the U.S--where, I should say, Hertz's customer service varies widely. I booked a Toyota RAV 4 for 4 days round trip from Bergen Lufthavn at 1151NOK per day. Estimated rental for 4 days, with location service charge, road tax, and counter tax (all indicated in the estimate) was 6836NOK (1709NOK per day). This was a bit high, but not outrageously out of line with what I would expect to pay in the US.

In the event, I returned the car (the very Toyota RAV4 I had reserved) after 3 days, was only charge 999NOK per day, and ended up with a total bill of 4538NOK (1512NOK per day). I consider that fair.

Customer service on pick-up was lovely and very helpful. On return, it was efficient.

As a customer, I'm content when I get what I was promised. (I do not uniformly get that with Hertz.) In this case, Hertz delivered on its promise, fairly and efficiently.

They are a scam!! They did the same thing to me as the person bleow! A minor scratch and they charged me 1000€! Cancel your cards after you rent a car with them. I am furious!

DO NOT RENT WITH HERTZ!!!

Avevamo prenotato il ritiro (presso la stazione ferroviaria di Oslo) con 5 mesi di anticipo di un’auto elettrica, pagando di più ma consapevoli che in Norvegia le restrizioni per le auto a motore termico sono crescenti e sono soggette a pedaggi stradali e parcheggi più cari ma, ciononostante, arrivati al banco il giorno del ritiro ci viene detto che non ci sono auto elettriche disponibili.
Facciamo notare che avevamo pagato di più per avere un’auto elettrica ma l’addetto Hertz ci comunica che la differenza di prezzo non è rimborsabile e al massimo ci può fare un upgrade con un’auto più grande: rifiutiamo perché ciò significava avere un’auto che consumava ancora di più benzina (che in Norvegia è molto cara) per cui, non avendo alternative, dobbiamo accettare l’auto col motore termico.
Abbiamo anche chiesto di parlare con un responsabile o con un supervisore ma l’addetto ci dice che essendo sabato nessuno era disponibile e avremmo dovuto attendere il lunedì per parlarci: assurdo!
Pessima esperienza, assistenza clienti telefonica inesistente e annunci fuorvianti e mendaci (non possono offrire auto elettriche se sanno di non averne a disposizione per tutti!).