Gourmetific 

Tämän yrityksen luokitus ei ole saatavilla, koska se rikkoo ohjeita.

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Customer service out of this world! I ordered a bundle and changed my mind to another right after completing the purchase, and the team acted on it super quickly so I got the exact pots and utensils I... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

We ordered a bundle from Gourmetific. The order arrived within a few days and the quality was as good as expected. However, a griddlepan was missing. We wrote promtly (on a sunday evening) and recie... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

Do not buy this product. I had my pans for a year and cared for them exactly how they instructed and the ceramic coating began peeling off. The solution? A $50 gift card towards another product. They... Näytä lisää

Saanut 5/5 tähteä

I'm using most popular 11 pieces cookware set (black color) and I really love them! Because it has a detachable handle, I don't have any trouble finding space for it in my kitchen they're really usefu... Näytä lisää

Yritys on vastannut


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Kaikki arvostelut

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163 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

A very sorry company of scammers

I ordered very expensive titanium pots which took weeks to arrive. When they arrived in very poor packaging with a flimsy label written in Chinese. The pans are extremely poor quality. There is no indication that there is any titanium in the product either on the box, the label or the product. It does not look anything like my other titanium paks which are riven at the base, and the handles are sharp and unfinished not as per their photos. The company responses have been shocking, absolute gas lighting that they really are titanium coated 'trust us' and that they want a 15% restocking fee as per their terms, oh yes, and their terms also stipulate that you pay for the shipping back. Perhaps they haven't heard, but a contract works two ways. This is a total mis-sell and also against UK trading standards where cookware has to be transparently labeled with key materials used. I wish I had read the reviews before purchasing. It has taken me so much time to go back and forth with people who 'understand my frustration'.
It's a total SCAM. DO NOT BUY.

2. tammikuuta 2026
Oma-aloitteinen arvostelu
Gourmetific-logo

Vastaus yritykseltä Gourmetific

Hi Dodle,

We’re very sorry to hear about your experience and understand your frustration. To help resolve this as quickly as possible, could you please share your order number with us? Once we have it, we’ll review the situation and assist you directly to find a suitable solution.

Best regards,
Gourmetific Support Team

Saanut 5/5 tähteä

I'm using most popular 11 pieces…

I'm using most popular 11 pieces cookware set (black color) and I really love them! Because it has a detachable handle, I don't have any trouble finding space for it in my kitchen they're really useful for small places They made me love cooking. Thank you Gourmetific Team for fast delivery and high quality products :)

19. tammikuuta 2026
Oma-aloitteinen arvostelu
Gourmetific-logo

Vastaus yritykseltä Gourmetific

Hi Peter,

Thank you so much for this lovely feedback! 😊 We’re truly happy to hear that you’re enjoying the 11-piece cookware set and that the detachable handle makes such a difference in your kitchen. Knowing it’s made cooking more enjoyable for you really means a lot to us. Wishing you many delicious meals and happy moments with your set! 🍳✨

Best regards,
Gourmetific Support Team

Saanut 5/5 tähteä

I love this cookware set

I love this cookware set. I live in a camper, so this space-saving set is great. Easy to clean, non stick and delivery was quick.

20. tammikuuta 2026
Oma-aloitteinen arvostelu
Gourmetific-logo

Vastaus yritykseltä Gourmetific

Hi Dianne,

Thank you so much for your kind words! 😊 We’re truly happy to hear that the cookware set fits your space perfectly and that you’re enjoying how easy it is to use and clean. Wishing you many great meals and lovely moments with it! 🍳✨

Best regards,
Gourmetific Support Team

Saanut 3/5 tähteä

Stains after 1 use

Why didn't I find these reviews before?I bought the set for over one hundred pounds. Beautiful feel and look - love how the handle works. And the extra storage lids I bought. The problem is when you start to cook - the pans stain in the middle. So I have this beautiful ivory/creamy, set with a large brown stain in the middle after just one use. So disappointed.

19. tammikuuta 2026
Oma-aloitteinen arvostelu
Gourmetific-logo

Vastaus yritykseltä Gourmetific

Hi Teresa,

We’re really sorry to hear about your disappointment and truly appreciate you sharing your experience. Please know that in situations like this, we always offer an exchange or a refund within 30 days, as customer satisfaction is our top priority.

If you reach out to us directly, we’ll be more than happy to review your case and help resolve this for you as quickly as possible. We’re here to help and would love the chance to make things right.

Best regards,
Gourmetific Support Team

Saanut 5/5 tähteä

Best cookware I've ever owned...

I actually bought a set of Gourmetific Ceramic cookware as a Christmas present for myself for Xmas, 2023.

This is an *unsolicited* review, after 2 years of *heavy, hard and varied* usage...

I've been 'cooking' since the age of 9. Before that, between approx. 6 and 9 (as far back as I can remember), I'd mess around with some Indian flat-bread ('roti') odds-and-ends, taking tiny pieces of dough on a warm-to-hot flat griddle, adding bits of sugar, salt, jaggery, butter ... aiming for God knows what!!

I went to boarding school at approx the age of 9. Every year, for 2 weeks in April, we'd go on 'Camps and Hikes' (younger kids (up to the age of 12) on 'camps' and elders (13+) on 'Hikes'; we did have supervising teachers and kitchen staff) I promptly designated myself as 'camp cook', trying to make 'dal' (lentil curry) with a bunch of spices (forget measuring!!) and (very gluggy, mushy, sticky, rice). Juiuuuust about on the right side of 'edible'... juuuuust!!!).

Now, many decades later, I'm really pleased to say that I've learned a lot - pure Indian, veg and non-veg; Chinese and Indo-Chinese; Western - from stir-fries to roasts, soups, breads, stews, pastas, steaks, breakfasts, curries- my repertoire has grown and, based on feedback, I'm not doing *too* badly, though there's still a LOT more to learn, thank God!!

The one thing I've had a problem with has been cookware. Especially non-stick. Our cooking surface has primarily been electric- radiant coils. Non-stick coated cookware has been the worst... adding all the horror stories of PFAs and forever-chemicals has worried me. A LOT. Trying to make the pot/pan surfaces non-stick on a non-flame cooktop has been really, really, really hard. A scratch has turned into wider and much worse. Trying to prepare the inside and bottom of a pan or a wok has been brutal.

Then I came across Gourmetific and I thought my problems were all solved.

I WAS WRONG.

My assumptions failed and I had to re-learn and actually *read and understand* what Gormetific were saying. Once I actually did, my entire experience was turned on it's head... in a *very* positive way. In just over 2 years, the ceramic coating has remained solid. No scratches. Heat-up and cool-down are exceptional. I've cooked Indian curries of all kinds. I've cooked western stews. Roasts. Steaks, High-heat stir-fries.

My only issue has been discolouration on the outside of the pots and pans.

The Gourmetific sets' performance has been nothing short of amazing. The snap-on and snap-off handles are excellent to work with. Along with the lids, they make is very easy to cook-and-store in the 'fridge. My lessons learned have been mainly to wipe-off the outside whenever any spices, foods, saices have dribbled over or somehow found their way to the outside surface of the cookware.

Because the pots and pans hold their properties so well (especially non-stick, they're so, so, SO easy to clean - I just use a bit of dish-washing-detergent, warm water and a sponge; and everything slides just right off - In two years haven't had to even put them in the dish-washer.)

I intend on buying a set now, each, for other family members.

I have ZERO hesitation in recommending Gourmetific cookware to anyone who may be looking for a new set of cookware. This is WAY better than anything else I own (on, at the very least, a par with Circulon branded stuff and absolutely DESTROYS Hexclad at a MUCH more affordable rate).

Please note: I'm not affiliated with Gourmetific in any way, shape or form. I think so highly of this cookware that I feel its a good deed to promote it 😂😂😂. Please drop me a message if you've any specific questions.

Thanks and Happy New Year!!

17. tammikuuta 2026
Oma-aloitteinen arvostelu
Gourmetific-logo

Vastaus yritykseltä Gourmetific

Hi Surren,

Wow, thank you so much for this incredible review! We’re thrilled to hear how much you’ve enjoyed your Gourmetific cookware over the past two years, and it’s amazing to read about all the cooking adventures you’ve had.

We really appreciate you sharing your experience and recommendations it means a lot to us. Wishing you many more happy moments in the kitchen, and a very Happy New Year to you too!

Best regards,
Gourmetific Support Team

Saanut 2/5 tähteä

Handle broke in less than 60 days

Great idea conceptually, but product manufacturing and quality fall very short. Purchased in March 2025. Only used a few times because I still had my old set. Less than two months in, the detachable handle cracked significantly. Reached out to Customer Service to request a replacement and was told “no” because this occurred more than 30 days after purchase. Returned to my old pot set and these have been collecting dust ever since. Prompted to review now because I’m finally tossing the set. Also discovered that bottom of pans leave gray smudges, making it hard to nest for storage. Too bad because the nonstick worked fine.

*UPDATE* The company replied to this review and separately offered to now send a replacement handle if I upgraded this review to 5 stars or removed it altogether. I declined. I will note that response time is reasonable.

4. toukokuuta 2025
Oma-aloitteinen arvostelu
Gourmetific-logo

Vastaus yritykseltä Gourmetific

Hi Nicole,

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. This is certainly not the experience we want our customers to have.

We would like to look into your case in more detail and see how we can assist you further. If you’re willing, please share your order number with us so we can review your order and provide appropriate support.

We truly value customer feedback and would appreciate the opportunity to help.

Best regards,
Gourmetific Support Team

Saanut 5/5 tähteä

Handles are a dream so light and clip a breeze



In my kitchen, pots of terracotta hue,
Thought they'd shine bright,
With clip-on handles, they stack like a dream,
Light as a feather—oh, it’s a gleam!

I loved Lica, but worried about stains,
Should’ve trusted the process—these are great gains! 50 with my trusty old crew, and has served there purpose
But these new beauties? They’re stealing the view!

Easy to clean, they twirl and they dance,
Who knew saucepans could give me a chance?
I splurged on half a set, if I had waited a day I could’ve snagged a deal,
But hey, they’re amazing—truly the real meal!
Told my my friends and they are joining this saucy delight, they brought a set for Christmas don’t you know
In the kitchen, we’re cooking from morning ‘til night.
So here’s to the pans that sparkle and gleam,
Forget about stains—let’s live that dream!

12. tammikuuta 2026
Oma-aloitteinen arvostelu
Gourmetific-logo

Vastaus yritykseltä Gourmetific

Hi Margeret,

Thank you so much for this wonderful and creative review! We’re truly happy to hear how much you’re enjoying your cookware. Wishing you many joyful moments and delicious meals using them in great days ahead! 🍳✨

Best regards,
Gourmetific Support Team

Saanut 2/5 tähteä

Und wieder auf einen China Shop…

Und wieder auf einen China Shop hereingefallen der Suggestion er sei in Deutschland zu Hause. Lieferung natürlich erst nach einer Woche, das gelieferte Material und die steht natürlich keinen EU Namen Kochgeschirr. Alles ein wenig kleiner als gedacht und aus Gummi. Wer EU Qualität will bestellt bei diesem Shop nichts.

9. tammikuuta 2026
Oma-aloitteinen arvostelu
Gourmetific-logo

Vastaus yritykseltä Gourmetific

Hi Kuno,

Es tut uns leid zu hören, dass Sie diesen Eindruck gewonnen haben. Unsere Produkte werden aus hochwertigen Materialien gefertigt und entsprechen den geltenden Qualitätsstandards. Kundenzufriedenheit hat für uns höchste Priorität.

Sollten Sie mit Ihrem Kauf nicht zufrieden sein oder ein konkretes Problem festgestellt haben, bitten wir Sie, uns direkt zu kontaktieren. Wir helfen Ihnen gerne weiter und finden gemeinsam eine Lösung.

Saanut 1/5 tähteä

Faulty product, worst customer service

Awful faulty product with even worse customer service. I contacted the company to say that they did not work, so after many back and forth emails, photos and videos, they admitted the fault and promised to replace the products. Then 2 months later they still had not sent it out and completely back tracked their promise. Also then to make it worse they said because I have had the pans for more than 30 days I can not qualify for for the "hassle free money back return". 2 months of being treated awful and having my money unlawfully kept. Please choose a better more honest company.

4. lokakuuta 2025
Oma-aloitteinen arvostelu
Gourmetific-logo

Vastaus yritykseltä Gourmetific

Hi Jo,

We’re truly sorry to hear about your experience and understand how upsetting this situation has been for you. This is certainly not the experience we want our customers to have.

Unfortunately, we are unable to locate your order using only the name provided, as there are multiple orders under similar names in our system. If you could please share your order number with us, we would be more than happy to review your case in detail and assist you properly.

We genuinely want to look into what happened and work toward a fair resolution, and your cooperation will help us do that as quickly as possible.

Best regards,
Gourmetific Support Team

Saanut 1/5 tähteä

Avoid at all costs!!!

Avoid at all costs!!!
The price is not refelected in the quality at all, and my order has taken a very long time to arrive. I SO regret buying from this company. SCAMERS.

3. tammikuuta 2026
Oma-aloitteinen arvostelu
Gourmetific-logo

Vastaus yritykseltä Gourmetific

Hi Cristina,

We’re sorry to hear about your experience and understand your frustration. This is certainly not the level of service or quality we aim to provide.

We would really like to look into your order and assist you properly. Could you please share your order number with us so we can review the situation and help resolve this as soon as possible?

Best regards,
Gourmetific Support Team

Saanut 1/5 tähteä

Will NOT Order Again

Customer Service is poor and lacking. When I ordered a set on Black Friday 2025, assurance was given that items would ship quickly. After a couple weeks of hearing nothing, I reached out and was told it was due to Black Friday. Though I asked for an ETA, I was not given any information. I finally received a partial order on 12/18 but received no updates as to why I only received part of my order. So I reached out again, and again I was given vague information with no ETA. Today I receive an email stating my complete order had been delivered. However, nothing has been delivered to my shipping address today.

27. marraskuuta 2025
Oma-aloitteinen arvostelu
Gourmetific-logo

Vastaus yritykseltä Gourmetific

Hi Naomi,

We’re very sorry to hear about your experience and understand how frustrating the lack of clear communication and delivery updates must have been. This is certainly not the level of service we aim to provide.

Unfortunately, we’re unable to locate your order using only the name provided, as there are multiple orders under similar names in our system. If you could please share your order number with us, we would be more than happy to review the shipment details, clarify the delivery status, and assist you properly.

We truly want to look into this for you and work toward a clear and satisfactory resolution as soon as possible.

Best regards,
Gourmetific Support Team

Saanut 1/5 tähteä

I buy titanium pot I received stanley…

I buy titanium pot I received stanley stel not recomendet company

2. tammikuuta 2026
Oma-aloitteinen arvostelu
Gourmetific-logo

Vastaus yritykseltä Gourmetific

Hi Rafal,

We’re sorry to hear about your experience. In cases of missing or incorrect items, our return and exchange policy always allows for a replacement or a full refund.

We previously requested photos of the item you received so we could verify the issue; however, we did not receive a response. To proceed, we do need to see the product that was delivered.

Please contact us and share the requested images, and we will be more than happy to assist you with a replacement or refund as quickly as possible.

Best regards,
Gourmetific Support Team

Saanut 3/5 tähteä

Stained after one use

The very first time I used this pan to make pancakes the inside bottom became stained. I even tried the other size pan hoping it was a fluke, but now that one is discolored too. This was disappointimg. Also, a word of caution, the pans heat up super hot, presumably because they are so lightweight. So I recommend cooking at a lower level of heat than you normally would.

28. joulukuuta 2025
Oma-aloitteinen arvostelu
Gourmetific-logo

Vastaus yritykseltä Gourmetific

Hi Beverly,

Thank you for your feedback — we’re sorry to hear about your experience.

We understand how disappointing this must have been, especially after the first use. While cookware performance can vary depending on heat levels and usage, we appreciate you sharing your observations, including your note about heat.

If you’d like, please feel free to reach out to our team at support@gourmetific.com
so we can take a closer look at your case and assist you further.

Kind regards,
Gourmetific Support Team

Saanut 1/5 tähteä

Absolut unseriös

Absolut unseriös. Habe das Set für 149€ gekauft. Qualität gefällt mir nicht, also Widerruf eingereicht. Ich soll die Ware nach China zurückschicken und 15% Wiedereinlageungskosten sollen von der Erstattungssumme abgezogen werden. Ich habe auf Gourmetific.de bestellt. Habe jetzt meinen Anwalt kontaktiert. Der sagte: Es muss für den Kunden beim Kauf ersichtlich sein wohin er seine Ware zurückschicken muss. (AGB‘s) Dort stand GB. Desweiteren sind „Wiedereinlagerungskosten“ auch nicht rechtens. Ich habe ja auf ner deutschen Website gekauft.
Nun schauen wir mal, was der Kundenservice darauf antwortet.
Kann nur jeden vom Kauf abraten. Preis/Leistung passt null und Wiederruf wird einem fast unmöglich gemacht. Sehr unseriös!
Nachtrag: Wie sie hier in der Antwort schreiben, dass mir eine Rückerstattung in Höhe von 130€ angeboten wurde, ist glatt gelogen! Es wurden mir 30% Rabatt angeboten, die ich nun angenommen haben, da der Rückversand nach China mindestens 60€ kostet und wahrscheinlich Monate vergehen, bis ich überhaupt etwas zurück erstattet bekomme. Von der höchst unseriösen Rückeinlagerungsgebühr (od. wie auch immer genannt) ganz zu schweigen. Ich wurde nun abschließend gebeten („da wir ja eine Lösung gefunden haben“) meine Bewertung zu ändern bzw. zu löschen. Abschließend denke ich, werde ich dieses Unternehmen noch beim Verbraucherschutz melden. Vielleicht können die mehr erreichen.

30. joulukuuta 2025
Oma-aloitteinen arvostelu
Gourmetific-logo

Vastaus yritykseltä Gourmetific

Hi Brit,

Es tut uns leid, dass Sie mit Ihrer Erfahrung unzufrieden waren.

Wie wir in unserem bisherigen Schriftverkehr festgehalten haben, haben Sie uns bezüglich einer Rückerstattung kontaktiert. Daraufhin wurde Ihnen eine Rückerstattung in Höhe von 130 € angeboten, ohne dass eine Rücksendung erforderlich ist, sodass Sie die Produkte behalten und weiter nutzen können. Dieses Angebot haben Sie akzeptiert, und die Rückerstattung wurde erfolgreich durchgeführt.

Sollten weiterhin Fragen oder Anliegen bestehen, können Sie sich jederzeit erneut direkt an unseren Kundenservice wenden. Wir helfen Ihnen gerne weiter.

Saanut 1/5 tähteä

Do not buy from this company

Do not buy from this company. It is a scam company. They are writing that it is a risk free guarantee and you’ll have a full refund, but that is far from the truth. They never delivered the package and now they want a fee of 15% plus shipping cost when I ask for refund. They will not admit to their fault and take responsibility. They blame everybody else for their mistakes

1. joulukuuta 2025
Oma-aloitteinen arvostelu
Gourmetific-logo

Vastaus yritykseltä Gourmetific

Hi Andreas,

We’re sorry to hear that you feel this way. Please note that our team has already reached out to you directly to address this issue and work toward a resolution. Our intention is to resolve this matter fairly and transparently, and we’re actively reviewing your case to find the best possible solution.

We kindly ask you to continue the conversation via email so we can finalize this together.

Best regards,
Gourmetific Support Team

Saanut 1/5 tähteä

Extremely Loooong Delivery Time!

I ordered their cookware set on November 28th in order to have this for my wife on Christmas. Unfortunately I only received part of the order and the rest did not make it in time for Christmas, nor has it arrived to this day.

Order #45081

Received the order on Jan 9th. Plan accordingly!

20. joulukuuta 2025
Oma-aloitteinen arvostelu
Gourmetific-logo

Vastaus yritykseltä Gourmetific

Hi,

Thank you for sharing your feedback. After carefully checking our system, we’re unable to locate an order associated with the details provided here. To assist you as quickly as possible, could you please share your order number or the email address used at checkout?

Once we have this information, we’ll be happy to review the situation and help resolve it promptly.

Best regards,
Gourmetific Support Team

Saanut 1/5 tähteä

Failed to Deliver

Sent me one package that was an add on purchase, however the pans, pots and utensils have not arrived. The shipping says in Dallas since November and they have been making excuses ever since. I'm going to start legal procedures as well as using social media to tell others about the poor delivery service. My wife now will not have the gift by Christmas or at all. I will be letting the United States and Missouri Attorney Generals, the Better Business Bureau and Facebook to have their advertisement removed.

23. joulukuuta 2025
Oma-aloitteinen arvostelu
Gourmetific-logo

Vastaus yritykseltä Gourmetific

Hi Mark,

We’re really sorry to hear about your experience and we completely understand how frustrating this situation must be, especially with the holidays involved.
We’d like to let you know that detailed information regarding your shipment has already been shared with you via email. Could you please check your inbox (and spam folder just in case)?

We genuinely want to resolve this for you and make things right as quickly as possible. Please reply to our email so we can continue assisting you directly and work toward a solution.

Best regards,
Gourmetific Support Team

Saanut 2/5 tähteä

Pans stain almost immediately and look…

Pans stain almost immediately and look old and shabby. I cannot find the origin of manufacture! Not sure why this is hidden! Customer service is pretty poor and would not refund or accept returns of stained pans- regrettful purchase. Another social media scam

22. joulukuuta 2025
Oma-aloitteinen arvostelu
Gourmetific-logo

Vastaus yritykseltä Gourmetific

Hi Andrea,

We’re sorry to hear about your experience and appreciate you sharing your feedback. We’d like to clarify that we always assist customers who contact us within 30 days, including support with returns or refunds when applicable. Customer satisfaction is very important to us.

If you haven’t already, we kindly encourage you to reach out to our support team directly so we can review your case and help find a suitable solution. We’d be happy to assist you further.

Best regards,
Gourmetific Support Team

Saanut 1/5 tähteä

They claim 2 day delivery

They claim 2 day delivery, got 1/2 my order in 18 days, the other 1/2 in 31 days, customer service, nothing but excuses ,wish I had looked at reviews before I ordered, they spend all there money in ads, not in products, company is a scam

1. joulukuuta 2025
Oma-aloitteinen arvostelu
Gourmetific-logo

Vastaus yritykseltä Gourmetific

Hi Gregg,

We’re truly sorry to hear about your experience and understand your frustration regarding the delivery time and split shipment. As explained to you previously, detailed information about your order, the shipment process, and the reasons for the delay were shared directly with you.
We never intend to disappoint our customers, and your feedback has been noted so we can continue improving both our logistics and communication.

Best regards,
Gourmetific Support Team

Saanut 5/5 tähteä

They helped clear up confusion.

At first I was getting real upset. That I spent so much money. And it wasn't getting delivered. I was goingbback and forth with them. I had a valid. Address Finally it was delivered. I never had a nice cook ware set like this. At first it really took some time to get use too. I now love it. And the red color is amazing. The utensils are great too. Now I can make an 9melette. I had some issues but the Men and Women of gournetific. We're quite wonderful. Those 2 extras. That were sent Theybsrnt by accident. And did not get charged. I would order again. Now I just have to.learn how to use the grill pan. Never had one before. But I can see how it mightvbe very useful

19. joulukuuta 2025
Oma-aloitteinen arvostelu
Gourmetific-logo

Vastaus yritykseltä Gourmetific

Hi,

Thank you so much for sharing your experience! 😊 We’re really glad everything finally arrived safely and that you’re now enjoying your cookware set—especially that beautiful red color ❤️ It means a lot to hear that our team could help and make things right for you.

Wishing you many delicious meals ahead, and we’re sure you’ll master the grill pan in no time! 🍳✨ If you ever need tips or help, we’re always here for you.

Best regards,
Gourmetific Support Team

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