Customer service out of this world! I ordered a bundle and changed my mind to another right after completing the purchase, and the team acted on it super quickly so I got the exact pots and utensils I... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
We ordered a bundle from Gourmetific. The order arrived within a few days and the quality was as good as expected. However, a griddlepan was missing. We wrote promtly (on a sunday evening) and recie... Näytä lisää
Yritys on vastannut
Do not buy this product. I had my pans for a year and cared for them exactly how they instructed and the ceramic coating began peeling off. The solution? A $50 gift card towards another product. They... Näytä lisää
I'm using most popular 11 pieces cookware set (black color) and I really love them! Because it has a detachable handle, I don't have any trouble finding space for it in my kitchen they're really usefu... Näytä lisää
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Sääntöjen rikkominen
Stains!!
The design and stacking features are good, but the first time I used the grill pan and smaller pan, there were stains. The grill pan stain was especially bad. Lots of money for a disappointing product. Waiting for reply from customer service.
10. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gourmetific
Hi Deborah,
We’re sorry to hear about your experience and understand your disappointment. Our team has already reached out to you to address this matter and help resolve it.
Please kindly check your email inbox (and spam folder), as we’re here to assist you and work toward a suitable solution.
Best regards,
Gourmetific Support Team
Pan stained after first use! Avoid
Purchased a set of pans in November 25. Arrived late December. Delivery took ages. But they looked lovely! Hadn’t really used them as still have my old pans but I have just started to use them. The first time I made pancakes the pan has stained! Left pan to cool as advised but can’t remove the stains! Already looks like an old pan now. Not only stained but a few burn marks on the base too which can’t be removed! My advice to anyone really really wanting these pans! Use them straight away! So you can query any issues within their 30day return period. After that, you’re on your own! Lovely email from them saying nothing they can do as outside the 30days! Got a bit of advice on how to try and clean them but as far as “these pans will last years” they may! but will look old and stained within weeks of using them and no guarantee beyond the 30days! End of! I wouldn’t purchase again knowing what I do now…lots of other brands available (& in the UK) giving more of a guarantee past the 30days. My old
Pans look better!
9. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gourmetific
Hi Tracy,
We’re truly sorry to hear about your experience and understand how disappointing this must have been. This is certainly not the experience we want our customers to have. Our team has reached out to you directly to help review your case and see how we can improve the situation.
We genuinely regret that you encountered this issue and appreciate you sharing your feedback. We hope to continue the conversation via email and work toward a solution together.
Best regards,
Gourmetific Support Team
I was a bit skeptical at first
I was a bit skeptical at first, but the non-stick surface is excellent. Even with very little oil, food slides right off. Cleanup takes less than a minute
6. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gourmetific
Hi Kylian,
Thank you so much for sharing your experience! 😊 We’re really happy to hear that you’re enjoying the non-stick performance and easy cleanup. Wishing you many great meals and happy cooking ahead! 🍳✨
Best regards,
Gourmetific Support Team
Gourmetific - Not a quality product, worse customer service
Gourmetific - very disappointed in your response to a faulty, defective item. I will be sure to spread the word! 😡
These reviews are not a true representation of purchases experiences. Such terrible customer service!
9. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gourmetific
Hi Georgia,
We’re sorry to hear about your frustration and appreciate you sharing your concerns. Our team has attempted to contact you several times via email regarding this matter. Please kindly check your inbox (and spam folder as well), as we genuinely want to work with you to resolve this issue.
We’re here to help and look forward to hearing back from you so we can move forward together.
Best regards,
Gourmetific Support Team
Excellent products great value
Products are amazing so easy to clean and stack so take up very little space! Highly recommend
9. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gourmetific
Hi Dear,
Thank you so much for the recommendation! 😊 We’re really happy to hear that you’re enjoying how easy the products are to clean and store. Wishing you many wonderful moments and delicious meals with your set! 🍳✨
Best regards,
Gourmetific Support Team
Cream set
Cream set bought and handle broken, sent video they are very unhelpful!. Don't waste your money.
15. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gourmetific
Hi Paul,
We’re sorry to hear about your experience. To assist you further and properly review your case, could you please share your order number with us? Once we have this information, we’ll be more than happy to help and look into a suitable solution for you.
Best regards,
Gourmetific Support Team
Great stainless steel cookware set for a tiny home!
I bought the stainless steel cookware set for my tiny home. The removable handles are a great space saver. The quality of the pans are fantastic. Couldn't recommend this product more.
6. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gourmetific
Hi Phoebe,
Thank you so much for your kind words! 😊 We’re thrilled to hear that the stainless steel set is a perfect fit for your tiny home and that the removable handles help save space. Your recommendation truly means a lot to us. Wishing you many happy moments and great meals with your cookware!
Best regards,
Gourmetific Support Team
bought stainless steel bowl sets which…
bought stainless steel bowl sets which were described as having silicone lids. upon receipt, it is clear that the lids are actually hard plastic, likely PE, but clearly not silicone. i contacted customer service asking for a full refund as the item received is not as described. customer service told me a 15% restocking fee would apply and i would pay for shipping back. this is completely misleading as they state a 30 days money back guarantee for a full refund. they offered to give me 25% credit and keep the item, but this is still not making me whole. what a fraudulent website with 0 customer service. complete false advertising and misrepresentation. do yourself a favor and do not buy from this website.
16. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gourmetific
Hi İlam,
Thank you for taking the time to share your concerns. We’re truly sorry to hear about your experience and understand how frustrating this situation must feel.
We would genuinely like the opportunity to review this matter in detail and help clarify the situation regarding the product description and refund policy. To do so, could you please provide us with your order number? Once we have that, we can look into your case specifically and see how we can best assist you.
Our goal is always to be transparent and fair, and we’d appreciate the chance to address this properly for you.
Best regards,
Gourmetific Support Team
We look forward to hearing from you.
Mandatory review in order to get handles replaced
Pans are non-stick and easy to clear but handles are both stuck. Apparently you are supposed to “remove” the handles while cooking? Never heard of such thing.
Customer service uses AI to write anything and would only replace the handles if feedback is provided even though it was bought a month ago and technically it has 2-year warranty.
Update 1 MAR 26: they have asked me to REMOVE my feedback BEFORE they could proceed with the replacement, which I refused to do. They are now saying as a response to this feedback, that they have sent the replacement handles even though they have not sent any tracking number or contacted me directly. Bear in mind that they also said “ as outlined in our policy, we are normally unable to offer replacements for issues reported outside of the 30-day claim window” - even though the product has a 2-year warranty.
If I receive the handles and they work for a couple of months, I will be happy to upgrade the rating. For now, I will downgrade given the insistence that I had to post a positive review to get what I am entitled to.
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gourmetific
Hi Sandra,
We’re sorry to hear about the trouble with the handles and understand how frustrating that must be. A replacement handle has already been shipped to you and should arrive very soon.
If you need any help with installation or have any other questions once it arrives, please feel free to contact us we’re always happy to help. 😊
Best regards,
Gourmetific Support Team
I cook mostly simple meals and these…
I cook mostly simple meals and these pans make it easier. They heat fast and lids feel secure clearing takes almost no effort
30. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gourmetific
Hi Henry,
Thank you so much for sharing your experience with us! We’re really happy to hear that the pans make cooking easier for you and that you’re enjoying the fast heating and secure lids.
We truly appreciate your kind words and wish you many happy and delicious meals ahead!
Best regards,
Gourmetific Support Team
Titanium pans
I ordered a set of titanium pans and, while they took a while to arrive, they did, and I’m really pleased with them. The packaging was adequate and everything arrived in a good state. I emailed the company once when I thought they were taking a while, but they came back to me quickly and explained why.
I so far have no issues.
29. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gourmetific
Hi Katie,
Thank you so much for your kind feedback! 😊
We’re really glad to hear that you’re pleased with your titanium pan set and that everything arrived safely. It’s also great to know our team could assist you quickly when you reached out. Wishing you many enjoyable moments and delicious meals happy cooking!
Best regards,
Gourmetific Support Team
Pans are good and heat up well
Pans are good and heat up well. Although one of the handles broke. I messaged and they were happy to replace for me
30. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gourmetific
Hi Joanna,
Thank you so much for sharing your experience! 😊
We’re really happy to hear that the pans are working so well for your daily cooking and that you’re enjoying the nonstick performance and space-saving design. Wishing you many more great meals and happy moments using your set!
Best regards,
Gourmetific Support Team
These pans are easy to clean
These pans are easy to clean. I cook quite often and use two or three of the pans every day. The nonstick feature works great, and the pans seem to be holding up well despite their frequent use. I like that they nest together and hardly take up any room when stored. All in all, I’m happy with their performance.
29. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gourmetific
Hi Kathy,
Thank you so much for sharing your experience! 😊
We’re really happy to hear that the pans are working so well for your daily cooking and that you’re enjoying the nonstick performance and space-saving design. Wishing you many more great meals and happy moments using your set!
Best regards,
Gourmetific Support Team
Arrived deformed
Arrived deformed, hard to clean it easily stain in the middle during my first cook. I'm referring with the stainless steel. Ship from China 3 weeks before it arrives. Did not receive the free item even if i check it out there's a free item.
14. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gourmetific
Hi Cheryl,
We’re sorry to hear about your experience and appreciate you bringing this to our attention. We did reach out to you regarding this matter but unfortunately didn’t receive a response. Please kindly check your email inbox (and spam folder as well), as we’d really like to assist you and resolve this situation as soon as possible.
We’re here to help and look forward to hearing back from you.
Best regards,
Gourmetific Support Team
Pfannenset & Grillpfanne
Hallo, ich habe zu Weihnachten das himmelblaue Pfannenset & die Grillpfanne geschenkt bekommen.
Bisher bin ich sehr zufrieden, tolle Verarbeitung, praktisches ineinander stapeln, sehr platzsparend und erstaunlich leicht.
Dank der Keramikbeschichtung endlich gesünderes kochen möglich.
Liebe Grüße
Kristin
19. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gourmetific
Hi Kristin,
Vielen Dank für Ihre lieben Worte! 😊
Es freut uns sehr zu hören, dass Sie mit dem Pfannenset und der Grillpfanne so zufrieden sind. Wir wünschen Ihnen viele schöne Momente und viel Freude beim gesunden Kochen mit Ihrem Set! 🍳✨
Liebe Grüße 💙
The ceramic coating is genuinely…
The ceramic coating is genuinely non-stick and feels like a healthier option compared to traditional coatings. I especially appreciate the handles, they don’t get hot and provide a very safe grip. Cooking feels much more comfortable and controlled now.
25. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gourmetific
Hi Allen,
Thank you so much for your kind feedback! 😊 We’re really happy to hear that you’re enjoying the ceramic non-stick coating and that the handles make cooking feel safer and more comfortable. Wishing you many enjoyable moments and delicious meals with your cookware use it in good health! 🍳✨
Best regards,
Gourmetific Support Team
I bought ceramic cookware (34 piece…
I bought ceramic cookware (34 piece Holiday Bundle). The product(s) is fantastic. This was my first purchase from Gourmetific. These pieces are everything they say they are. Food cooks very well, the non-stick surface just wipes clean, and the removable handles are great. These pieces are going to last me a lifetime.
25. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gourmetific
Hi Charles,
Thank you so much for your wonderful feedback! 😊 We’re truly happy to hear that you’re enjoying your ceramic cookware set and that it’s living up to your expectations. Knowing it’s made cooking easier and more enjoyable for you really means a lot to us. Wishing you many happy moments and delicious meals ahead!
Best regards,
Gourmetific Support Team
Broken handle
I received a broken handle with my set that I got for Christmas. So I contacted customer service to get a replacement, they let me know that the window of time for replacement had passed, but because of it being a gift they would make it right. I’m so happy to be working with such a great customer support service.🙂
3. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gourmetific
Hi Kathy,
Thank you so much for your kind words! 😊 We’re really happy we could help and make things right for you. It means a lot to hear that you’re satisfied with our customer support. Wishing you many great moments and happy cooking with your set!
Best regards,
Gourmetific Support Team
They asked me to take my negative review down
Further to my previous negative review, they have asked me to take my negative review down and will not replace my faulty items until I have done so. I wouldn't recommend this company at all. Very disappointed.
Ignore their generic response below. Since I refused to take the review down unless they replaced my faulty products they told me they were closing my case due to my "tone". The response below is several days after this and they have just wrote it to make themselves look better. Happy to provide the full email chain and I have reported them.
26. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gourmetific
Hi Louisa,
We’re sorry to hear that you still feel disappointed. We would like to clarify that our team has reached out to you multiple times in an effort to resolve this matter and move forward with a solution. Unfortunately, we haven’t yet been able to receive the necessary response from your side to proceed.
Our intention has always been to resolve this fairly and directly. We remain open and willing to help, and we kindly invite you to reply to our previous communications so we can complete the resolution process together.
Best regards,
Gourmetific Support Team
I HAVE NOT RECIEVED MY ENTIRE ORDER THE…
I HAVE NOT RECIEVED MY ENTIRE ORDER THE HOLIDAY BUNDLE WITH 2 EXTRA HANDLES. I RECIEVED A FLIMSY BOXY WRAPPED IN SARAN WRAP WITH 4 HANDLES, THEN ANOTHER BOX ARRIVED WITH 1 PAN THE 4 EGG PAN WITH A HANDLE. WHERE IS THE REST OF MY ORDER, ITS LIKE A 18 PC SET. IVE REACHED OUT BY EMAIL MULTIPLE TIMES, NO RESPONSE. I SPENT OVER 300.00. PLEASE DO NOT BUY FROM THIS COMPANY!
18. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gourmetific
Hi Jim,
We’re very sorry for the confusion and understand how frustrating this must be, especially for such an important order.
Sometimes, orders are shipped in separate packages to ensure they arrive safely without damage. If any parts appear to be missing, we always send the remaining items immediately. Our team has already reached out to you regarding this, so please check your email inbox (and spam folder just in case).
We truly want to resolve this for you and make sure you receive the complete set as soon as possible.
Best regards,
Gourmetific Support Team
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