Goldmoney.com Arvostelua 

Ankush Bal and Nikita S. with Goldmoney Relationship Management have been super helpful, courteous, and patient with me in answering all of my questions and concerns and getting all of my needs taken care of. Ankush always responded very quickly to all of my messages, and Nikita S. gave me reassurances that all was well. My name is John Z. but I go by my middle name, "Chris", just in case Ankush or Nikita are wondering which client is writing this review.

I would like to write a full review on Goldmoney to 100% confirm that all 1 or 2-star aggressive reviews can be completely ignored.

I have been a customer of GM since 2009. I have accumulated metal, and I have NEVER sold or withdrawn.

Full disclosure, I know the founders personally.

I decided after reading the negative reviews, to test the sale and cash withdrawal. So here is my report:

1) Silver Sale: 3 days to process, I received transparent and professional correspondence on status

2) Cash withdrawal: 1 day processing time and funds were in my account

4 days in total and THIS IS COMPLETELY ACCEPTABLE.

For those that do not understand precious metals, this is PHYISCAL MONEY. It takes time to process and to be honest I AM GLAD IT TAKES TIME. This supports that GM actually has your metal, and they do what they promise.

This platform is simple and trustworthy. It is founded by gentleman who are pioneers in REAL MONEY. The company is listed and audited.

You will not find a more trustworthy platform to own PM's for retail customers in the world.

I will never use another platform to own PM's.

Thank you, GM, for all the wonderful years of service.

Daniel

Whilst just trusting that all is well, I hardly ever log in. When I tried, it failed. This was disturbing, as so much negativity is going on on the internet.
Ankush replied right away, stating that they had a technical problem. The next day, everything worked just fine again. Pacified and happy.

My account manager Ankush and the team at Gold Money in general are quick to help, very informative and being a member since 2011, I have only good things to say of the company.

Thanks for the recent help guys!

Was taking a while to get my funds, once I saw Ankush’s mail alerting me to the problem on my endc the issue was promptly resolved. Very professional and have used them for about 20 years.

The staff at Goldmoney was very prompt and professional in resolving a recent banking issue.

Ankush Bal was fantastic in supporting me to update my information. Very responsive and professional which made the process seamless. I like how Goldmoney makes working with them an easy.

Easy to deal with, great customer support.

I had a small issue which was resolved.

Super helpful and efficient.

Highly recommended 👌

Ankush Bal was very helpful and responsive.

had a great experience onboarding with Goldmoney. Their team, especially Ankush Bal, was helpful, patient, and professional throughout the entire process. Even when additional documentation was required, they communicated clearly and guided me in the right direction.

I truly appreciate their support and efficiency. I now feel confident and secure using Goldmoney to invest in precious metals. Highly recommended!

This company is a scam and fraud. Being a customer for about 10 years, I can attest to the following: customer service is fake, their phone number is for your messages, they never call back. The money you send them - say goodbye to it - Goldmoney treats your money as its own money. It took me two weeks to track the last money wire I sent them (the money wire itself took over time), but Goldmoney never acknowledged the money receipt or never posted the funds on my account! That's a customer's funds theft! When I finally tracked the funds delivery to Goldmoney in 2 week, and after Goldmoney refusal to let me use the funds to buy precious metals, I requested the immediate return of my funds. What happened after that? It took me another two weeks to finally see my funds deposited back onto my account, they blamed their partner RBC that transfers money for 2 weeks using wire. How is that possible? No assistance whatsoever from their Customer Service (non-existent), or their complaints@ or their support@ (your only option is to communicate with those emails).
I built a sizable investment portfolio with those crooks, and now my biggest concern is - will I be able to claim and get my funds back?! I have serious doubts. Most negative reviews attest to Goldmoney just robbing their customers at liquidation point, appropriating up to a third of their customer's portfolios.
Maybe at some point in the past, Goldmoney was an asset / wealth / precious metals investment and management company. Now it has moved into real-estate-acquisition-around-the-world-at-their-customers-expense unethical business entity with no customer support and accountability to their customers.
And remember Goldmoney rule - YOUR MONEY BECOMES GOLDMONEY'S AS SOON AS YOU SEND IT

Thank you Nikita S for your assistance in wrapping up my account and providing guidance on the time needed for each step to be completed. Much appreciated - M

GoldMoney RM Ankush Bal provided seamless and prompt service in updating my account as required.
Much appreciated, no wasted time or effort. A breath of fresh air, as that say. I have been a customer for many years, finding GoldMoney easing my path at every contact.

Service was not good, the request for the new verification took month!!
Overall we wasn't satisgied.

The assistant who helped me was absolutely great. Not only was he fast, but also super polite, clear and offered extra help, exactly what I was looking for. Thank you!

I needed to update my residential address.
Their online forms procedure isn't that easy to understand, IMHO.
Of course they need to follow their compliance rules with additional information and documents of proof.
It all went smoothly at the end thanks to the great guidance given by RM Ankush Bal.
Regards
Frank

good company. Registration quite complicated and not a clear system. Thanks to help platform to complete finally this administration.

Nikita adamant is the best! Great service!

My banking details were out of date, through no fault of GM, meaning my withdrawal transaction didn’t go through. I contacted GM support with the new IBAN details and once the transaction bounced back to them they swiftly completed the withdrawal. Nikita was excellent, thank you GM! 5 Star.