Goldmoney.com Arvostelua 

Overall I am very happy with the service provided by Goldmoney. The team is very helpful and easy to deal with. I like the fact that they put a lot of importance on compliance. My only comment is about the UI of the platform, I wish it was more user friendly.

This company has very dubious practices. I sent £500 (yes a small sum) to Goldmoney back in 2016 when gold stood at about £850 per oz. When I went to extract it a month ago I ended up receiving the princely sum of approx £260.00. Yes, you read that right. Even after gold had trebled to £2550 per oz over the past 9 years, these charming crooks managed to give me back less than I put in! Think about that..

## Review of Goldmoney.com

I recently had a fantastic experience with Goldmoney.com, thanks to my Relationship Manager, **Ankush Bal**. From the moment we began our interaction, I was impressed by the **excellent and professional service** he provided.

Ankush demonstrated remarkable **proactiveness**, always anticipating my needs and addressing my questions with clarity and confidence. His **courtesy** made the entire process feel personal and engaging, which is often lacking in online financial services.

What stood out the most was his ability to find an **intelligent way to balance the interests of both the customer and the company**. This thoughtful approach not only reassured me but also made me feel valued as a client.

Overall, my experience with Goldmoney.com and Ankush Bal was **satisfying and rewarding**. I highly recommend their services to anyone looking for a reliable and customer-focused financial partner.

Goldmoney refused to close my account and transfer the funds back to the same bank account. There were increasingly personal questions about history which was not required to open the account.

I closed Bullionvault with no problems. I recommend small holders use them and not Goldmoney. Do some research and it will become obvious.

I hold $6m plus in gold/silver in Zurich.

No complaints, easy to use. Great customer service! Ankush Bal was very helpful.

I've been a Goldmoney client for more than 10 years and I've never had any issue with them. I just wished I bought some Bitcoin when they were offering that product before. I also wish they had Palladium metal so I can buy more especially now (September 2025) that Palladium has bottom & is likely to go up in the next year or so.

The reminder of Ankuhs and the way he guided my updating process was to the point and friendly.

Het personeel is vriendelijk, geduldig en altijd bereid te helpen. Vragen worden snel en effectief behandeld, en het platform is overzichtelijk en gebruiksvriendelijk.

Ik ben al jarenlang klant en kan zeggen dat de service consequent betrouwbaar en efficiënt is. Dit bedrijf combineert professionaliteit met persoonlijke aandacht, waardoor ik het absoluut zou aanraden.

They are charging 6% of the weight (or value) to transfer to another location. To cash-out the gold they are charging 3.3% below spot and for silver it's 4.3% below spot! Plus bank wire fees!

This should be illegal. They are severely punishing me for trying to get MY own metal back.

They're not all transparent up front. Be careful hidden fees :
1. I bought silver with them BUT it's not automatically placed under my name on the storage, you can put it under your name for another fee. this is never mentioned in the website. website promoting storage under your name.
2. 5% sell price from spot that never being mentioned. it is very expensive compare to other dealer less than 3%.
3. the sell price that ultimately given is not same day rate, but 2 days later. it can be plus or minus, but I prefer company that honor sell price at the time we submit the sell order. other dealer honor the sell price at the time we submit sell order.

There are other company that give you better service than this. I exit this company and move to another one better.

A.B. (RM) was proficient and quick to assist in getting the request I needed updates in 48 hours. That excellent customer service. Thank you

Overall I'm very satisfied with the company and the service. I was not happy when they put my account on hold for an update but it was resolved to my satisfaction.

I had a clear answer from Ankush how to withdraw

My experience with Goldmoney and its vault service has been very good over the past four years. It's very convenient and the standards of security and the customer service interactions are all top notch. I recently moved and my change of address was handled securely and easily.

Ankush Bal helped me a lot and have always been so respectful.

Thank you Nikita for your prompt responses and clear instructions to address an issue encountered.
I appreciate your great support.

I have 36 years of investing experience. Gold Money has been the most disgusting, immoral investment firm I have ever dealt with. It was clearly stated that a customer would get spot price when they sold their metals. After Gold Money built a rather large holding of client accounts, the firm got "sold". The spot price sell agreement got FLUSHED for even the oldest accounts. An account then got hammered with a sell price that more than doubles your total investment fee. And then there is the ever-rising storage fees, problems with customer service, etc. The connection between the previous Gold Money owner and the "new owner" that took over is highly suspicious. Did Gold Money switch hands to a close associate so the sell rules could be re-written, reneging on the promise to pay SPOT PRICE when a client sells their holdings? Of course, Gold Money offered a period where you could sell without paying the new fee, but they did it at a time when the price of silver was at a multi-year LOW. Most Gold Money clients could not counter the despicable, slimy tactics Gold Money used to scalp their long-term investors without selling early and taking a huge loss. I am so thankful to have sold and CLOSED my account with Gold Money. These are the type gold dealers that give the industry a bad reputation.

have been asked to submit the periodically required documents for my holding company. Due to negligence, I forgot to do this twice. And I still received a very polite letter asking me to provide the necessary data. After I had submitted them, the account was immediately reactivated the next day.

Whomever I've dealt with at Goldmoney they've been nothing but patient and respectful with me. I've been storing PM's with them for roughly six years now and the transactions have always been prompt and consistent with no hiccups.