Goldmoney.com Arvostelua 

My banking details were out of date, through no fault of GM, meaning my withdrawal transaction didn’t go through. I contacted GM support with the new IBAN details and once the transaction bounced back to them they swiftly completed the withdrawal. Nikita was excellent, thank you GM! 5 Star.

I had to update my name on my account and the rep did this without delay. I am quite happy with the quick response.

Thank you Mr. Ankush for your efficient and kind assistance!

A problem with an outdated phone number was quickly and straightforwardly solved by the support team.

Nearly ten years with Goldmoney and just realised I and most of their clients have been had! This company helped themselves to ~15% of the value of my holdings upon redemption. They do not answer phone calls and in general are very poor communicators. Today makes one day short of one month and I have yet to receive the funds from my redemption. In contrast Kitco charged me a 2-3% redemption fee and I had my funds in two days!
Update April 27, 2025, Funds finally received 6.5 weeks after redemption. These folks are scammers, crooks, cheaters, under-bellies of the worse kind. I recommend everyone to avoid and if you have open business with them to exit asap.

Very helpful and prompt response to my requests for help and confirmation when I had some queries about removing funds from my holding account. Have had my account in excess of 10 years and have always had polite and efficient communication with this company.

This company took more than 10% of the value of my holdings upon redemption. They have refused to acknowledge or respond to my complaint. If you want to invest with a company that are just going to help themselves to your money, then you’ve come to the right place.

The assistant who helped me was absolutely great. Not only was he fast, but also super polite, clear and offered extra help, exactly what I was looking for. Thank you!

The person that helped me was great, all the way.
Nonetheless, the goldmoney fees were excessive.

The inactivity fines were such that after the price of gold more than doubled, I ended up with slightly less than I originally deposited. That seems confiscatory to me.

Very Irked!!! I have had my Goldmoney account for almost 10 years. The platform for upgrading from a Personal acct to a Holding acct. is cumbersome and frustrating. My bank account details are there, but I have been waiting for almost 2 weeks for my account to upgrade so I can redeem it, as I was advised that the personal accounts are closing. I now can't even access the page for the information upgrade. I would really appreciate hearing back from someone regarding the status of my account. Both phone #'s for the Toronto office are out of service.

Since the above Review, I have received a message from Goldmoney. Please let me know ASAP if the document I submitted is not OK. Thank you.

Excellent Service - prompt, reliable and courteous.
Ankush Bal was most helpful and provided excellent insight and communication skills.

I have held my account for almost 10 years. First I was told that I could no longer add to my holding. Then I was informed that I needed to close my account. I was "very" disappointed with the length of the whole process. It took numerous e-mail and it was a long arduous task.

I opened my account with Gold Money over 10 years ago. I recently needed to withdraw my holdings, but this process was a little bit difficult for me as I hadn’t really used my account for many years and I’m currently in a different country than my home country. I had great communication with the Gold Money representative who was very helpful and made the process easy.

Overall, this company has been a little disappointing. They make it very difficult to cash out and get the physical metals. I've tried it at least 3 times and still haven't been successful. They also request proof periodically that you are who you are when you haven't even logged into their site.

I am an old man trying to pass on my holding to my grandchildren, which involves their setting up holdings and us merging our holdings. Goldmoney are setting up one hoop after another for me and my grandchildren to jump through, amounting to harrassment, and we have given up trying to merge our holdings.
Some years ago my attempt to pass on my holdings to my son also failed because of some problem internal to Goldmoney.
I will now start selling my metals, which is a pity, owing to the lack of cooperation by GM.

Prompt response and follow-up.
Professional and friendly replies to my email questions.

All good. Support - in that case by Ankush Bal - is helpful and quick.

Ankush Bal was super helpful, prompt and patient. Thank you!

I encountered a bank issue with a withdrawal and reached out to Goldmoney.com for assistance. Ankush Bal promptly responded and handled the matter both effectively and efficiently. Thank you, Ankush!

Ankush Bal was very polite and responsive to my emails and quickly worked to troubleshoot the issue with the Goldmoney communication portal which was not sending my messages through.