Updating my review on 17.09.26 - I still would not advise ordering from this company as they did not dispatch my items or reply to my comms in a timely manner. However, they did refund my order... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
It took 10 days to recieve my order and unfortuantely several items were missing. I tried numerous attempts to contact the company via their email address and contact form and recieved no response. I... Näytä lisää
As I've read lots on here now, we ordered a cake topper for our wedding. Nothing received. Contacted them various ways and heard nothing back but they still send automated emails asking for feedback �... Näytä lisää
Has this company gone into administration or something? No orders being fulfilled. No emails or comms are working. My order is 10 days late cant even get a refund or cancel order even though tracking... Näytä lisää
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Buy wholesale party supplies for weddings, kids parties, birthday party decorations at Ginger Ray. Free UK Delivery.
Yhteystiedot
Yhdistynyt kuningaskunta
- www.gingerray.co.uk
1,5
Huono
450 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Quick and Efficient service!
Ordered the Giant Donut wall and it had a faulty leg part, went straight onto live chat and within minutes a new donut wall has been sent out to me due for next day delivery. Lauren was really quick and efficient and took the stress away from it being days before the party!
Thankyou!!
15. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ginger Ray
Thank you for your kind review!
Product not as listed and unusable
Ordered ‘just married’ sticker for setting off on our honeymoon the morning after our wedding. The package (which hadn’t yet been opened) contained only the word ‘married’ and was so flimsy and impossible to stick on the car as to be completely unusable. I was really upset as you only get to set off for your honeymoon once. Really disappointed and would definitely not recommend. Would like a refund as product was not as described and not fit for purpose.
4. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ginger Ray
I am incredibly sorry for the issue with your order, please email customersupport@gingerray.co.uk and we can assist with a refund on this purchase.
Solved my issue straight away
The courier delivered my parcel to the wrong address so it was never to be seen again. I contacted Ginger Ray about the issue and they very helpfully responded straight away with several options for nexts steps. They sent my parcel to a new address on next day delivery and it arrived!! I would highly recommend Ginger Ray, they are friendly, empathetic and contactable which nowadays is fantastic.
7. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ginger Ray
Thanks for your kind review, we are glad we could help!
Wow - amazing customer service
Wow. Customer service has been absolutely amazing following a Royal Mail delivery issue. Even though it wasn’t their fault they still have been incredibly helpful. Emails were quickly responded to and staff were very empathetic. I will absolutely continue to buy from this fantastic company
9. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ginger Ray
Thank you for taking the time to leave such a kind review!
Alice is a star!
We have ordered party decorations for our daughter’s first birthday on Ginger Ray. Unfortunately one item was missing. Alice from the customer service team has arranged another delivery quickly. The item delivered the next day!
Thank you Alice for your hard work and excellent customer service!
23. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ginger Ray
Thank you for a lovely review :)
Just great
So amazing, they were very helpful when my initial order confirmation didn’t come through and very understanding. They helped me create the perfect Birthday Table too!
19. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ginger Ray
Thank you for a lovely review :)
Happy with contact
Fairly straightforward to give options on how to resolve my issue
23. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ginger Ray
Thank you for a lovely review :)
Terrible experience
Terrible experience - ordered number balloons for my wife’s birthday just under two weeks in advance for delivery on a specific date. No sign of delivery or tracking information sent. I had to call (after a few times of trying) and speak to someone who said there was a delivery issue after checking. They said sorry and will send delivery tracking information in case it arrives the next day (when they were needed for). Didn’t send the information. Had to call after to get a refund - three days later still no sign of the delivery so not sure if they were even sent. Terrible customer service
19. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ginger Ray
Hello - i am very sorry your balloons did not arrive and the service you received was not up to the standard expected.
Deeply underwhelmed by substandard quality
Colour of balloons not the same as advertised. Actual balloons resembled a condom full of confetti.
To add insult to injury, they were very expensive (£20 for 20 balloons incl postage) and four of them burst before my guests arrived.
Will not order from Ginger Ray again. Deeply underwhelmed by substandard quality.
12. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ginger Ray
I am incredibly sorry for the disappointment with your purchase. Please get in touch with our customer service team - customersupport@gingerray.co.uk and our team can look into this for you.
Disappointed
The colour of the balloons was completely different to what I had ordered and the packaging was awful - wish I could attach the photos of what I was supposed to receive and what I actually received. I’ve had better parcels from Amazon!
10. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ginger Ray
I am incredibly sorry for the disappointment with your purchase. Please get in touch with our customer service team - customersupport@gingerray.co.uk and our team can look into this for you.
I had an item missing from my order but…
I had an item missing from my order but Lauren resolved it within minutes. Thank you!
11. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ginger Ray
Thank you for your kind review :)
Excellent service
Excellent service. Will definitely be ordering again. I had an issue with my product and you were so quick to rectify the problem. Excellent customer service. Thank you
27. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ginger Ray
Thank you very much for the positive feedback. We're glad we could put that right for you.
Very responsive customer service
Very responsive customer service, and resolved my issue very quickly. Thank you!
25. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ginger Ray
Thanks very much for the positive feedback. We'll pass that on to the team and we're really glad you had a good experience with us.
Great customer service by Lauren
17. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ginger Ray
Thanks very much for the positive feedback.
Genuinely faultless customer service
Genuinely faultless customer service. Quick and friendly responses and solution. A true test of customer service is when something isn’t quite right and how they fix it- mistakes and mishaps happen but with how quickly it was resolved I can honestly say I would always recommended ginger ray now
12. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ginger Ray
Thank you for your kind review, we are sorry for the issue with your order and glad our team resolved this quickly for you.
Speedy response and sorting out of…
Speedy response and sorting out of issue.
13. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ginger Ray
Thanks for your review :)
Quick instant service for returning a…
Quick instant service for returning a faulty item
5. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ginger Ray
Thanks for your review :)
Had a problem with a damaged order…
Had a problem with a damaged order which was dealt with quickly and efficiently
5. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ginger Ray
Thanks for your review :)
Super helpful on live chat and dealt…
Super helpful on live chat and dealt with my query within minutes. Thank you.
4. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ginger Ray
Thanks for your review :)
Spoke to Heidi on live chat as I had a…
Spoke to Heidi on live chat as I had a small issue with my order and she had resolved it within minutes, could not be happier with the customer service! Thank you
28. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ginger Ray
Thanks for the positive feedback - that is lovely to hear. I am sorry however that there was an issue with your order, but are glad that Heidi was able to take care of that for you.
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