Ginger Ray Arvostelua 382

Do not bother paying for next day delivery, it’s an absolute guess when it will arrive

I’m annoyed that I have to give one star!
Ordered birthday decorations for my daughters birthday on 11th Feb to be delivered for the 15th Feb (day before her birthday) so the delivered inflated balloons would be fresh… Spoke to Lauren via online chat on 14th feb to ask if my order had been dispatched to arrive 15th.. was told that it would be dispatched that afternoon/evening. Received an invoice on15th Feb (day they were supposed to be delivered) this worried me so obviously I then spoke with Charlotte via online chat was told that there was an issue with DHL ?? Was given a tracking number that didn’t work, was told that the box might not have been scanned but would still be delivered today (15th) waited in all day!!!! Nothing
Spoke with Charlotte again this evening who told me that a lot of orders scheduled for delivery today had gone awol! Find it hard to believe since most of the 1 star reviews on here state that packages arrived late if at all!
I would not waste your time or money with Ginger Ray, complete disappointment. My 2 year old won’t realise but I am furious! Disgusting given that most of the products on here are for celebrations of some sort! If you want a company to ruin your day then Ginger Ray are perfect. Will never purchase from them again and will continue to share my experience via social media.

Something was missing from a box I purchased. Ginger Ray were remarkable. Within two days I had a complete replacement . Incredible customer service and Thankyou .

An item was missing from my order so I contacted customer service who responded so quickly and sorted out the issue straight away.

Really efficient, ordered shipped the same day. Quality of the products is second to none. There was a mix up with delivery (royal mail's fault it turns out) yet customer service at Ginger Ray were also really helpful and pleasant.

I bought the ginger ray luxe pine and Cyprus Garland . Was £59.99 was so disappointed in it nothing like the picture an very thin in places . Sarah

Reindeer Napkins are a con. They are only printed on 1/8 of the surface and on top of that although the photo suggests a full size napkin (dinner napkin) they are about the size of a CD, I would suggest they should be marketed as cocktail napkins.
Misleading, poor quality and will stay clear from Ginger Ray going forward.

Great service and resolved my delivery problem super quickly-Awsome

Ginger Ray and in particular their customer service are fantastic. We bought a range of xmas decorations and while the designs are quite simplistic, they work well for the elegant understated look (we personally hate OTT xmas decorations!) Thank you for providing a great service!

faulty item received. issue swiftly resolved and a new wreath should be with me by Wednesday

Ordered two garlands they weren’t cheap they were really bad. Poor quality for the price. Returns service is really bad 12 emails later as opening times are only Monday to Friday 8-5 and I work those hours so can’t speak to anyone. Nobody has a clue of previous emails so like starting again.They received my return 13 days ago still no correspondence to say received it or start of refund. Shambles do not use.

Just unreal customer service!! Really happy with Ginger Ray :)

THE best customer service I’ve had in a long time.
I stupidly managed to throw a peg from my donut wall out with the party rubbish. I emailed Ginger Ray explaining what I’d done and got a lovely reply from Lauren offering to post a replacement out. A few days later it arrived in the post. I am amazed that a company has been so helpful, for something that was completely my fault. Thank you Ginger Ray.

Very unhappy customer!

I ordered some gender-reveal decorations yesterday and opted for next working day delivery. However, my parcel has not arrived today (Friday). I have only just received confirmation from DHL that they have my parcel and it notes that the delivery date is Monday. I'm extremely disappointed and upset as the decorations (which includes a gender reveal cannon) are for my sister's gender reveal this weekend. This is my first and last time I order from this company.

Arrived too late and later than they’d confirmed - went to party empty handed. No reply from WhatsApp customer service - no point in having the option. Shambolic company, didn’t get what I’d paid for, awful service - essentially a sham and a scam.

Oh my god what a pile of rubbish-the "numbered stands' are just a collection of cardboard that you have to put together before you even put the balloons in. I have thrown the 30 numbers in the recycling. Honestly don't bother. Shame on you ginger ray, this is just a pile of cardboard crap.

Ordered 2 fabric advent calanders 2 weeks ago. Asked them for an update today to be told they're out of stock so a refund coming to me. Googled replacement ones to find that Argos have stocked the same Ginger Ray advents and plenty in stock??? Will never order from here again. Awful service, wasn't even told they had none till I'd asked but they'd kept my payment till today!

I have had a positive and productive Customer Service experience with Ginger Ray who offer unusual and good quality products
I would highly recommend exploring their range

Very easy to order and prompt delivery. When I contacted with a problem with my order, it was very quickly sorted and a replacement swiftly dispatched which fulfilled initial high expectations. Would highly recommend for lovely gifts.