Ginger Ray Arvostelua 

faulty item received. issue swiftly resolved and a new wreath should be with me by Wednesday

Ordered two garlands they weren’t cheap they were really bad. Poor quality for the price. Returns service is really bad 12 emails later as opening times are only Monday to Friday 8-5 and I work those hours so can’t speak to anyone. Nobody has a clue of previous emails so like starting again.They received my return 13 days ago still no correspondence to say received it or start of refund. Shambles do not use.

Just unreal customer service!! Really happy with Ginger Ray :)

THE best customer service I’ve had in a long time.
I stupidly managed to throw a peg from my donut wall out with the party rubbish. I emailed Ginger Ray explaining what I’d done and got a lovely reply from Lauren offering to post a replacement out. A few days later it arrived in the post. I am amazed that a company has been so helpful, for something that was completely my fault. Thank you Ginger Ray.

Very unhappy customer!

I ordered some gender-reveal decorations yesterday and opted for next working day delivery. However, my parcel has not arrived today (Friday). I have only just received confirmation from DHL that they have my parcel and it notes that the delivery date is Monday. I'm extremely disappointed and upset as the decorations (which includes a gender reveal cannon) are for my sister's gender reveal this weekend. This is my first and last time I order from this company.

Arrived too late and later than they’d confirmed - went to party empty handed. No reply from WhatsApp customer service - no point in having the option. Shambolic company, didn’t get what I’d paid for, awful service - essentially a sham and a scam.

Oh my god what a pile of rubbish-the "numbered stands' are just a collection of cardboard that you have to put together before you even put the balloons in. I have thrown the 30 numbers in the recycling. Honestly don't bother. Shame on you ginger ray, this is just a pile of cardboard crap.

Ordered 2 fabric advent calanders 2 weeks ago. Asked them for an update today to be told they're out of stock so a refund coming to me. Googled replacement ones to find that Argos have stocked the same Ginger Ray advents and plenty in stock??? Will never order from here again. Awful service, wasn't even told they had none till I'd asked but they'd kept my payment till today!

I have had a positive and productive Customer Service experience with Ginger Ray who offer unusual and good quality products
I would highly recommend exploring their range

Very easy to order and prompt delivery. When I contacted with a problem with my order, it was very quickly sorted and a replacement swiftly dispatched which fulfilled initial high expectations. Would highly recommend for lovely gifts.

I ordered the Luxury Pine and Cypress Foliage Christmas Garland, Disappointed that the box arrived absolutely battered and flattened, but even more disappointed when I opened it to discover that the garland was nothing like the advertised photos on the website!! I took it out and it was so sparse not thick with foliage as per website photos so this is clearly false advertising!!
Emailed customer service to arrange a return! Customer service is also pretty poor!
Save your money people because you too will be disappointed if you order this item!
Would attach photos if I could but trust the reviews. :(

They didn’t even post my order.

When I asked them 5 days after I had made my purchase they lied and said it had been posted. Once I checked the tracking information, fedex stated that they hasn’t received a parcel from them. 14 days later and still no delivery

Bought the inflatable halloween bunting and super disappointed, have blown up many before from other brands and broke a letter on this as it was near impossible to actually tell where the valve opening was and the valve on none of the letters were even visible, now a decoration down and a replacement won’t come for Halloween, not worth the 10.99 I paid ! :(

UPDATE: Have emailed them per the reply below and haven’t had anything back

Ordered my parcel on Wednesday 11th October after our anatomy scan and placed the order in the evening. I paid for guaranteed next day delivery. It was marked on there that this is only honour for orders placed before 5pm. My order was placed AFTER 5pm meaning my ‘next day’ would be arriving on Friday 13th October which I fully understood upon ordering and paying. I got my order confirmation email and on there it stated that I would get an email confirming when it had been dispatched. I only realised that I had not revived this email on Thursday 12th at 5.45pm.
I wrote an email to the customer service line and I marked my email as urgent. This took almost 24 hours to be responded too. I also sent a message on the ‘live chat’ system at 9.34am on Friday 13th, which I have still not had a response from. Resorted in calling the phone line number where I did have a quick answer from the lady on the other end of the phone, only to be told that despite paying for guaranteed next day delivery my order will arrive the day after it’s ‘guaranteed delivery date.’ as it had only been packed at 8.45am on the expected date of delivery. I had to then ask for a refund for the special delivery as it didn’t seem like it was going to be given as an option until I asked. The lady on the phone did apologise for this happening but then also proceeded to tell me she couldn’t give a time slot for delivery, if it does arrive on the 14th and that if it doesn’t come in time to just ‘reject’ the parcel with the delivery man.
NOT the point!!!!!
Our special day with family is now potentially ruined if this parcel does not turn up on time for our party.
Do NOT offer a guaranteed next day delivery service if you cannot and will not offer it. I paid £7.95 for this delivery which is only £1 cheaper than the actual product I bought.
I will never use the site again. Shocking.

UPDATE from Friday evening:
I have now received an email from DHL stating my parcel will be delivered on MONDAY 16th October.
Our party has now been completely ruined because of this company and it’s incompetence to follow its own services.
Absolutely disgraceful and shameful

Ordered a garland . Nothing like the picture . It is thin and all one size. Refused to pay for return at first , they have now sent me a Royal Mail return label- but it is for a large letter. This is a medium parcel. Customer service appalling avoid - still unable to get a prepaid postage label to get my money back

I ordered a garland trying to get ahead this year for Christmas....it looked so beautiful in the picture...full and heavier at one side....something I'd been searching for for years....when I removed this from the box it was absolutely shocking....my husband and I laid it on the floor in disbelief....nothing like the picture...not even close its sparse amd falling apart....plus tiny bits of metal were sticking up and ultimately ended up stabbing into my hands!!! So disappointed....have looked into returning but the cost is too high!! Absolutely disgusting that I have to pay to return an item that I didn't order as the garland i recieved is completely different to the image shown online...this is false advertising!!!!!!!!!!

Also funny how they only seem to respond to the better reviews!!! Terrible way to run a business!

For such a beautiful looking well-presented website I was aghast to see the state of my delivery. I bought 4 mistletoe wreath chair hangers as a present for a friend. The box was battered to death, half the contents were in the box, the rest dashed into the packing bag. This resulted in the items being crushed and all the fake snow bits collected at the bottom of the bag. I had loads of items in my wishlist but im going to give those a swerve I think. Genuinely shocked considering their website looks so nice

I think Ginger Ray has the cutest Halloween collection. It’s all so lovely and beautifully curated. I’ve usually always ordered from a stockist, this is my first time ordering directly from GR.
You can tell a lot of care and detail has gone into selecting their items, and I really love the brand. What I will say is, if you are pressed for time, order cautiously - I ordered on a bank holiday weekend and I got my stuff on Thursday, which is totally fine and acceptable. I think it’s pretty standard for anywhere. Everything came well
Packaged. I’m really in love with how cute everything is