Park Christmas Savings Arvostelua 

I have been a Park hamper savings member for over 25 years I had to cancel my savings account today due to be diagnosed with an illness earlier this which makes me housebound which means I unable to go out to do my shopping I had ordered an very savings card as I had been told I could use this to do my food online shopping at Tesco but have been informed by Tesco they do not accept these cards for payment on line only in store purchases. So unfortunately I had to contact Park to cancel and get a full refund on what I had paid they took 10% from this amount. I thought with being a Park customer for this amount of time this charge would be waived as a good will gesture but no apparently being a loyal customer for all those years doesn't seem to count.

I spoke to 3 different people at Park (1 was Olivia)' all 3 were very pleasant and polite and ve reassuring as I had made a 1st class error with my order. I have been with Park for many years and never been disappointed with the service, and I'm truly grateful for all the assistance I received and wouldn't hesitate in recommending Park.

My first year saving with park and sent me my digital card online and go to love2shop app and can't even get into app and add card also have then tried to access my gift card code through park again and now saying the link is not verified i saved £300 of my hard earn money which i don't have much of fir my kids xmas now i am without my money and will be wanting a refund from them

Very helpful and patient, with my Christmas order, explained everything I needed to know, being disabled it means a lot if people are helpful, so thank you Indie.

I’m leaving this review on behalf of my nan, who had a lovely experience speaking to Indie from Park’s customer service team.

My nan was feeling quite flustered and worried about her order, but Indie was patient, reassuring and genuinely kind throughout the whole conversation. She took the time to put her at ease and made what could have been a stressful experience into a really positive one.

It’s not often you come across customer service that leaves such a lasting impression, but Indie really did make my nan’s day. My nan said she was an absolute breath of fresh air and a real credit to Park.

Please pass on our thanks to Indie. She deserves recognition for the way she treats customers, and Park is lucky to have her on the team! ⭐

It would be good if they checked all stores take these paper vouchers before offering them to purchase this has been a bad experience for me iv had to send mine back to them to swap for giftcards,i wont order lovetoshop paper vouchers ever again,just order giftcards for single shops i gift shop in,it cost me £10.50 to send them back special delivery not impressed

I have been paying into a savings scheme for the past year to build up £400 of Park Vouchers. Once I completed all payments, I was sent a digital card and instructed to download the Love2shop app to access it.
Unfortunately, when I try to log in using my email address, I receive a message saying ‘Whoops, this email is already in use’, which means I cannot access the funds I have spent a year saving for.
I emailed customer support for assistance over 48 hours ago and have received no response. I have also attempted to contact the company through their live chat service, but there never seems to be anyone available.
As someone who works night shifts, I don’t have endless time to chase support. The lack of communication and inability to access my own money is causing unnecessary stress and anxiety.
The savings scheme itself seemed straightforward, but the customer service and support experience has been extremely disappointing. I simply want access to the funds I have already paid for and a response from someone who can help resolve the issue.

I've used park to save for Christmas for years now. Small payments throughout the year to take all the stress and worry out of Christmas.

I was having a problem with my account, trying to activate a digital gift card, I spoke to Indi who helped me so much and was very patient with me, talking me through everything and made me feel so much better and less stressed.
Thank you Indi

Honestly I spoke to Indi and what a lovely caring lady. Nothing was too much trouble and she was so understanding of my issue and made me feel good.
Thank you Indi for your patience and helping me.

Very friendly and easy to speak with

Seemed like a great idea so joined. When I came to look at what cards I wanted I realised there’s shops I couldn’t use it in that I would. They had then also transferred all my money to my 2027 account without consenting me first. When I called up explaining this and asking for my money back they then charged me for my own money back. Would avoid.

Fully funded my account nearly 3 weeks ago, been told I'd have my gift cards in September. Yesterday, I called and was told that I'd have them sent within a further 14 days. Today I call and told it will be 24th October at earliest. First year using Park and never again. Useless!

John was fantastic today!

He really helped me and put my mind at ease with a mistake on a order i made!

Thanks again John ! Your an asset to the team!

2Never again.
I have used Park for several years and always found the customer service to be excellent.
This year, however, they have changed their delivery service which means you need to be at home on a weekday.
No option for evening or weekend deliveries and no time slot either. You can have it delivered to another address but they will need your ID and have to wait in all day. The result of all of this is, Park aren't there for working people; only the retired or unemployed.
I have asked for my order (£600) to be refunded and will not use Park again.

Today I received a messenger text saying my order couldn't be delivered and I needed to reschedule a new delivery date. That's when I realized I hadn't changed address since our move earlier in the year I got onto customer services and was talking to a very lovely lady Indie who reassured me that she could resolve my problem and after going through security questions and updating my address she logged into the DX portal on her system and then proceeded to generate an immediate response from them which resulted in them delivering my vouchers etc and any disaster in my mind was averted. If only every customer service departments responded like Indie with a calm reassuring manner and actually coming through with what she said.

Spoke to a lovely lady on the phone ,me being a typical bloke leaves everything to the last minute but she was very helpful and sorted me out. This is the 3rd year I’ve used park now and it’s great. Takes all the stress away from Xmas so you can actually enjoy it

I had an issue with my payment account. The team couldn’t have been more helpful and resolved it within hours. Excellent customer service

I activated my purple love2shop card this morning and went to Iceland , easy enough you would have thought!

The card was declined 3 times so had to make alternative payment.

Seriously unhappy and will never use park again

I never expected to write a negative review of this company, as I have been a customer for years. My gift cards for this year’s Christmas presents arrived yesterday, and, as usual, my order was rolled over so I could begin paying towards next year. That has always worked well.
Today, however, I received an email confirming that my order had been transferred and stating that Park had decided Christmas would be better for me if I bought more. An additional £150 in gift cards had been added to my account without my permission.
Companies should not add goods or services to a customer’s account without permission.
Telling a customer afterwards that the items were added to give them a better Christmas is not a valid justification.
I still have the email on my iPhone and read it three times because I thought I must have misunderstood it.
I called Park, but received no reasonable explanation. The customer service staff were courteous, and I do not blame them.
I have submitted a complaint and requested an explanation before taking the matter to the ombudsman.
I am posting because I am shocked that a company I have trusted for years would do this. I am also concerned that customers who do not check their emails may be unaware that items have been added without their permission.
This is a serious breach of trust. I am now waiting to see whether Park responds to the complaint I submitted through customer service today.
I will update my Trustpilot then.
UPDATE: As you can see from the response, Park has failed to understand either the substance of my complaint or the seriousness of the concerns raised. It is not for any company to decide what its customers should order, what they should spend or what they can afford.
Park has no right to add extra items to a customer’s account for the following year and then say that the customer must remove them if they are not wanted. The burden should never be placed on customers to opt out of goods they did not request. We are the customers, and it is our decision alone what we order and agree to pay for.
Adding unrequested items to an account and placing the onus on the customer to remove them is unacceptable. UK consumer protection rules prohibit traders from demanding payment for goods or services that a consumer did not request, or treating a lack of response as consent. The unfair commercial practices provisions of the Digital Markets, Competition and Consumers Act 2024 apply to relevant practices from 6 April 2025 and replaced the earlier Consumer Protection from Unfair Trading Regulations 2008. I have never had a problem with my previous order being carried forward because that order reflected my own choice and allowed me to budget and pay throughout the year. James should remember that we are the customers, and our express consent matters.
The arrogance displayed in assuming that goods can be forced onto customers and that we must then take action to remove them is beyond belief. This approach is disrespectful, dismissive and wholly inconsistent with treating customers fairly.
As Park has failed to take this complaint seriously, I will, after many years of loyalty, stop saving with the company. I will also escalate my concerns through the appropriate consumer complaint channels and seek advice about reporting the practice to Trading Standards. This is a matter of principle.
I am angry and disappointed by Park Hampers’ response. It shows a complete lack of understanding or respect for customers