Zero customer service
Attempted delivery of vouchers was on 23/10 by Royal Mail but no card left. My contract is with Variety and not Royal Mail. If I had not rung Variety on 07/11 I would have never have known!!! Incorrect Royal Mail phone numbers provided by Variety staff. Incorrect Royal Mail reference numbers provided by Variety staff. Zero empathy shown. Staff talking over me and reading from a script rather than providing a solution.








