The problem was solved. The support staff knew their stuff. They were courteous. They engaged in a positive communication cycle. And I can now access the Real Clear site for the next twelve mon... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
You know those little boxes that say " check here to offset processing charges" and are usually a smallish amount? Well, I subscribed to a local news outlet that pre-populated that box with a yes and... Näytä lisää
I had a problem with accessing certain website as according to these website i had a adblocker installed. The instruction how to solve this for my browser did not work. So I contacted the service desk... Näytä lisää
The problem that I was having was intermittent and frankly hard to diadnose. Yet the support person I worked with (Kieran) over several emails stuck with me as we tried various solutions. Always posi... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Admiral is The Visitor Relationship Management (VRM) Company. Admiral VRM helps thousands of digital publishers worldwide grow visitor relationships and revenue via AI-powered Visitor Journeys that solve several monetization challenges digital publishers face. Admiral's SaaS platform includes registration walls, paywalls and paid subscriptions, donation management, advanced adblock analytics, and revenue recovery, GDPR/CCPA privacy consent, email acquisition, 1P data collection, social growth, and more. For more information, visit us at www.GetAdmiral.com. #relationshipsmatter
Yhteystiedot
747 SW 2nd Ave, 32601, Gainesville, Yhdysvallat
- 844-442-3675
- contact@getadmiral.com
- www.getadmiral.com
4,8
Erinomainen
71 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Ideal Team
Team was fast and accurate in response. Answered my questions. Eager to assist, personable in demeanor. Great interactions.
23. syyskuuta 2025
Oma-aloitteinen arvostelu
The support team is awesome in knowledge and direction
The support team's repones to my question was prompt, informative, professional, and helpful.
I had a follow-up question, that was resolved as well.
GREAT customer service, reps are professional, knowledgeable and give easily understood directions even for cyber newbies.
5. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Admiral: The Visitor Relationship Management (VRM) Company
Thank you so much for the wonderful feedback, Sandie! We’re delighted to hear that our support team was able to provide clear, knowledgeable, and helpful guidance — and resolve your follow-up question quickly as well.
Your recognition means a great deal to us, and we’ll ensure that your kind words are shared with the team.
Best regards,
The Admiral Team
Treated me like family!
Received a quick call back. Great customer service… treated me like family!
14. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Admiral: The Visitor Relationship Management (VRM) Company
Thank you for the wonderful feedback! We’re so glad our team could be there for you quickly and make you feel cared for like family. That’s exactly the kind of support we strive to provide.
We truly appreciate your trust and are grateful to have you as part of the Admiral community.
Warm regards,
The Admiral Team
Excellent customer service
I was having trouble connecting to my account on the internet. I sent an email
To admiral, and they responded quickly and kindly. I never got a response from the local newspaper people when I had asked when they were still handling I. So I cancelled my subscription. But I am a happy customer after the help I got so quickly and friendly from Admiral.
12. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Admiral: The Visitor Relationship Management (VRM) Company
Thank you so much for sharing your experience, Cathy. We’re glad our team was able to respond quickly and kindly to get you back into your account without delay. It means a lot to know we could make a frustrating situation easier and leave you feeling supported.
We appreciate your trust in Admiral and are happy to have you as part of our community!
Best regards,
The Admiral Team
I was totally and completely frustrated…
I was totally and completely frustrated with the freezing of my accounts and a great young man (Kieran Diaz) helped me overcome the problem with extreme professionalism and patience. Thank you very much!
4. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Admiral: The Visitor Relationship Management (VRM) Company
Thank you for sharing your experience, Steve. We’re so glad Kieran was able to turn a frustrating situation around with patience and professionalism. Your kind words mean a lot, and we’ll be sure to pass them along to him.
We truly appreciate your trust in Admiral and look forward to continuing to support you.
Best regards,
The Admiral Team
Highly Recommended - service support was fantastic
The customer service was quick and able to resolve my issue within one email. They were very friendly and understanding of my situation. Highly recommended.
11. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Admiral: The Visitor Relationship Management (VRM) Company
Thank you so much for the kind words, Larry! We're thrilled to hear that our support team was able to resolve your issue quickly and with care.
Friendly and fast service is something we work hard to deliver, and we’re so glad that came through in your experience.
We really appreciate the recommendation—thanks for being part of the Admiral community supporting online Publishers!
Warm regards,
The Admiral Team
Great support!
Kieran Diaz of the Admiral Support Team provided exceptionally responsive, courteous, and efficient technical support in helping me change the method of payment for my Meridian Star subscription.
10. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Admiral: The Visitor Relationship Management (VRM) Company
Thanks so much for the thoughtful shoutout! We’re lucky to have Kieran on the team — thrilled to hear he made your payment update quick and painless. We’ll make sure your kind words reach him.
Best regards,
The Admiral Team
Excellent service
Kieran, as usual, did an excellent jo solving my issue
9. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Admiral: The Visitor Relationship Management (VRM) Company
Thank you for your kind words! We're thrilled to hear that Kieran provided excellent support and resolved your issue effectively. Your feedback is greatly appreciated and motivates us to continue delivering top-notch service.
Best regards,
The Admiral Team
Admiral's Support is Second to None!
I was having a problem with a site that I was trying to whitelist. I had disabled my blockers but the site still kept telling me to whitelist. Admiral's Customer Love Support Team came to the rescue! They asked me to send a list of my Add-On's. After sending the list they emailed me and said to disable 5 of the extensions that were on my list. I did as Admiral's said to do and it worked. Fantastic! And one of the nicest aspects is that the Admiral's Customer Love Support Team had sent me emails that went to my spam folder, and I didn't see them, but the Support Team didn't give up. They emailed me again and it came to my regular email and I was able to do as they suggested with disabling the extensions to make it work. That is excellent service. I appreciate Kieran, Support Representative, his knowledge, expertise, diligence, and his patience with me. Admiral's Customer Love Support Team is second to none. Thank you so much!
19. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Admiral: The Visitor Relationship Management (VRM) Company
Wow, thank you for the amazing review, Cherie! We're so glad Kieran helped fix that frustrating web extension issue for you.
And thanks for trusting his advice! We always try to help people whitelist in their settings first, but you're right, sometimes a specific extension is the real culprit and if there isn't a setting to config, the only thing that can be done is to turn off the extension.
We especially appreciated that you highlighted how he didn't give up, even when the emails went to spam. That's how we believe it should be done. Thanks again for making our day!
Best,
The Admiral Team
Customer Support as it Should Be
Excellent and prompt customer support response from Sarah. She provided a smart analysis of the issue (and correct!) and the tools for me to fix it. Highly recommended.
19. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Admiral: The Visitor Relationship Management (VRM) Company
Thank you for the fantastic 5-star review! We're so glad that Sarah provided a thoughtful analysis and the exact tools you needed. This testimony of your experience with Admiral means the world to our team. We're here for you anytime!
Best Regards,
The Admiral Team
Outstanding Help Received - Thank You !!!
Recently, I had the wonderful experience of working with an agent named Sarah, to resolve an issue with a Publisher. Sarah helped me, answered all my questions, communicated promptly and clearly and was so exceptionally, kind, patient, and genuinely caring about helping me. It was so outstanding to work with someone like her and receive her help. Thank you !!!
13. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Admiral: The Visitor Relationship Management (VRM) Company
Ken and Terry, wow. Thank you!
We saw your feedback come through on multiple channels, and we can't tell you how much we appreciate you taking the extra time to share such kind and detailed words about Sarah's work.
It means the world to us and to her. We’re thrilled she was able to provide such outstanding help. Please reach out anytime you need assistance; we're here to help!
Best Regards,
The Admiral Team
I was skeptical about this company at…
I was skeptical about this company at first. But Kieran was great at helping me. He walked me through the process to allow some ads. he was a great help.
9. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Admiral: The Visitor Relationship Management (VRM) Company
Thanks, Larry. We're thrilled to hear that Kieran provided great, step-by-step help. Our goal is always to make the troubleshooting process as smooth as possible. We'll be sure to pass your praise along to him. Have a great day!
Best Regards,
The Admiral Team
Great support staff
They were quick to send me the information I needed to update my account. All my dealings with the support staff have always been positive.
30. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Admiral: The Visitor Relationship Management (VRM) Company
Thank you, Carole. We've built our support process around being fast and helpful, so your feedback lets us know we're hitting the mark. We appreciate you taking the time to share your positive experiences.
Best Regards,
The Admiral Team
Insufficient Funds
Tuesday 5-27-25 I received a email from your company stating my subscription would be canceled due to insufficient funds in my account, I corrected the situation and emailed your company apologizing for this occurrence. Kieran Diaz promptly replied to my email and made me feel extremely comfortable over the situation and emailed me 5-29-25 that my renewal was successful and that my E-Edition subscription would continue. I’ve been an avid Lake Charles American Press customer for over 40 years and I appreciate the service your company provides for our community. Job well done!
Allen Theriot
27. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Admiral: The Visitor Relationship Management (VRM) Company
Thank you so much for your kind words and for being a loyal Lake Charles American Press reader for over 40 years — that’s incredible! We're glad to hear Kieran was able to assist you quickly and make the process feel smooth and reassuring. We’ll be sure to pass along your feedback. Thanks again for taking the time to share your experience. Please reach out anytime, we're here to help!
Regards,
The Admiral Team
Kieran listened well to my issue and…
Kieran listened well to my issue and helped resolve it wiith kindness and efficiency.
23. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Admiral: The Visitor Relationship Management (VRM) Company
We're so glad we could help! If you ever need anything else, please don't hesitate to reach out; we're just a message away!
Regards,
The Admiral Team
I found Kieran and the staff to be extremely helpful.
I found the staff to be extremely, capable, courteous and easily approachable. My issue was easily and quickly resolved. I know for the first time where to go to get results that are quick and dependable.
21. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Admiral: The Visitor Relationship Management (VRM) Company
Thank you so much for the kind words! We're thrilled that Kieran and the Customer Love team were able to help. Safari's pop-up settings can definitely be tricky on Apple devices, so we're glad you're now able to access both the American Press website and E-Edition smoothly, just as you should.
TY for being a subscriber and for backing your values with action. Your support keeps trusted local journalism alive and thriving.
Warmly,
The Admiral Team
Admiral took the time
Admiral took the time to listen to my problem & devise its solution, where in the past i've followed a couple of sugggestions & given up
21. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Admiral: The Visitor Relationship Management (VRM) Company
We're so glad we could help! If you ever need anything else, we're just a message away!
Regards,
The Admiral Team
Very Patient Representative!
On May 8, 2025, Admiral's "Please support our journalism" message appeared when I tried to sign in to watch MSNBC on my laptop with my TV Everywhere deal with my cable company, Service Electric Cablevision. Kieran Diaz patiently worked with me via email during that day and the next until we solved the ad blocker problem and I was able to watch MSNBC again.
8. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Admiral: The Visitor Relationship Management (VRM) Company
Thank you so much for the thoughtful review! We're thrilled to hear Kieran was able to patiently guide you through the issue and get you back to streaming MSNBC. He's a star, and we'll be sure to share your kind words with him.
Admiral’s mission is to support Publishers while ensuring visitors are supported too, so it means a lot to know we hit the mark. Don’t hesitate to reach out if you ever need help again!
Regards,
The Admiral Team
All problems were solved very quickly…
All problems were solved very quickly and professionally.
6. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Admiral: The Visitor Relationship Management (VRM) Company
Thanks so much for your kind words! We're glad we could help resolve everything quickly and professionally. If you ever need anything else, we're just a message away!
Regards,
The Admiral Team
Successful & Welcomed Support
The Admiral Support Team, specifically Kieran, were very helpful when I could not get access to my e-edition of the Tryon Daily Bulletin. My frustration was alleviated with the prompt and informative assistance of Admiral Support. Kieran gave me very clear suggestions which were easy to follow and solved my problem. Thank you Admiral Support!
9. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Admiral: The Visitor Relationship Management (VRM) Company
Thanks for the 5 stars — we aim to make things easy and helpful every time!
Regards,
The Admiral Team
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