Admiral: The Visitor Relationship Management (VRM) Company Arvostelua 

The problem was solved. The support staff knew their stuff. They were courteous. They engaged in a positive communication cycle. And I can now access the Real Clear site for the next twelve months ad-free. Can't ask for anything more than that.

Quick response and gave me guidance to fix the problem. Great customer service.

The company was responsive and immediately fixed the problem I was having

I was having an 'issue' with a forum/news outlet that I frequent. The 'issue' was quickly and courteously resolved.

Kieran was pleasant throughout making changes to my account due to being hacked. He was very patient with me when I didn't understand things and efficient in solving my problem.

The staff are friendly and helpful, doing what they can to resolve your issues.

Kieran and Kelly provided me great customer service with my subscription! They were very prompt in taking care of my needs. Thank you so much :)

The problem that I was having was intermittent and frankly hard to diadnose. Yet the support person I worked with (Kieran) over several emails stuck with me as we tried various solutions. Always positive and very patient. We finally got it fixed!

I had a problem reading a website that had asked me to turn off my ad blocker even though it was turned off. After contacting Admiral they sent me detailed instructions including step by step visuals of how to troubleshoot the problem.
The problem was easily fixed and the service was free.
Thank you Admiral.

I had it wrong, but Admiral got it sorted. A small monthly charge that had been recurring for 2+ years had escaped my notice. I didn't know what it was for and didn't realize which email address I had used to sign up for the paper's subscription. Kieran patiently and swiftly got it sorted out for me. Well done!

I just have to say that the Admiral Support team has been nothing but amazing. The response time to their responding to a request is beyond anything thing I have ever experienced, not to mention their knowledge of the situation and knowing how to fix the issue. I have used them multiple time while adding the customer to the email thread and they are so respectful of our customers and not making them feel like they are doing anything wrong but always so courteous in gathering the information that they need to solve the problem. I have actually been able to use some pointers of their professionalism for myself, in how I deal with our customers and clients. Dealing with the Support team has been such a positive experience and not for this one time but each time I reach out it is always a pleasant experience and the issue is has always been resolved quickly and efficiently and both the customer and myself are completely satisfied with the end result.

After turning on my laptop to view CBS news I was very surprised at a message indicating an ad blocker was preventing my viewing. Knowing I had no ad blocker installed I contacted Admiral Support. It only required a bit of back and forth with emails to solve that issue. Turned out a tracking setting in the Edge browser was the source and all was corrected with help from Kieran Diaz. All is working now.

I had a problem with accessing certain website as according to these website i had a adblocker installed. The instruction how to solve this for my browser did not work. So I contacted the service desk asking what else could be the cause of this issue. I got an almost instant reply that solved my issue.

I want to give feedback on this excellent team. I contacted them for help with something yesterday and they responded with thought out solutions for me to try. Because I am not good with complicated instructions, they tried to simplify things for me. When I had to stop, because my brain froze on me, they encouraged me to come back to them when I want to. I did get a, sort of, solution to my problem. But the most important thing I got was kindness and reassurance. I am SOOO impressed with them and their excellent customer service and would highly recommend them.

Both of the people who attended to my request were very kind and took care of me promptly.

The Admiral Support Team patiently worked with me as we determined why I was having issues reading articles in The Healthy eMagazine. It took several days of testing various options, but we finally made it!

The suggestions made to enable me to solve my problem were clear and easy to follow and the end result was successful. The approach, too, was very friendly.

I couldn't log in to "The Outlook" newspaper, actually, for quite some time. I finally realized this is a year-long paid service, so I need to have it resolved. Once I reached out to customer service, Kieran Diaz immediately got to work and promptly and professionally resolved the issue. Also, all communication was friendly and supportive.

You know those little boxes that say " check here to offset processing charges" and are usually a smallish amount? Well, I subscribed to a local news outlet that pre-populated that box with a yes and I didn't notice it until I paid. That annoyed me so I wrote to customer service and within hours the charge was reversed. No issues and no hassles.

Had a problem with the log in button and was told others were having the same problem.
I sent a report and was contacted very quickly and problem fixed the next day