GeekVape Arvostelua 

Highly disappointed!!! I've purchased 5 of their models now, (including 2 Geek Vape Obelisk 60 in the space of 10 months.)
Thought they were the dogs but would now never touch them with a barge pole.

Update - Also had one bought as an Xmas gift, another Obelisk...
Thought it may prove handy as a pocket sized unit and having used it twice, one of the magnetic plates fell off in a busy venue today 11/2/23 and now it doesn't work!!!
How the hell does this company get away with it????
Aaaaaghhhhh!!!!!
FFS! That's another wasted £40 from a reletive

I've owned a few Geekvape products and the quality is good one time, and garbage the next. Consistent quality control is non existent and it's really up to lady luck if you get a good mod. I just got the T200 touchscreen and it's made for left handed people. Are you kidding me? Why would you make something for left handed people only. Makes no sense. Or should I just assume they don't know left from right? Last time i purchase anything geekvape.

Pretty terrible guys, stay away. Vape was either broken or the worst made vape on earth. Support was nice but you won't be getting a refund so just deal with it. Pretty sure I lost of month of my life from just 1 hit of their vape lol...really bad trust me.

You can't take it back to the distributor you purchased it from. There is no real warranty process.

License my a**! They didn't know the difference between the 1 and the 1fc. JOKE!!

I bought my LAST Geekvape today because I still have pods. I will never purchase a Geekvape product again!!

I bought the first one mid-November. I've purchased two others since then.

They will not honor the warranty, and do not require the distributor to honor the implied warranty.

Very disappointed with Geekvape.

Bought the e100 vape kit to find it is only a 2ml capacity because of the rubber insert that stops it from being a 4.5ml..it comes with new seals that can't be changed. Customer services is shocking tried to tell me I bought an after market pod as according to them they don't make a rubber insert to reduce the size capacity then they shut down conversation with me...they wouldn't even offer the 4.5ml pod..I would of paid for a new pod if they had offered..I won't be accused of buying after market wen all my stuff comes from credited vape shops.

Ordered from geekvape.com Dec 15th. Shipping label not even created till Jan 6th. Called customer service and was told that they would have to refer me to the actual geekvape team their just customer service lol. Haven't recived my product and they don't care if they help me or not.

I was really shocked to see all of these negative reviews. I’ve been using one of these vapes for over 2 years. I think these are great because they are very durable. When I’m out on a construction site, I’m not worried at all about it. In fact, one time I accidentally put it through the back window of a car…. Vape still worked. Just upgraded to the new model. Never used their customer service, but I’ve never needed to because the product is so good, and I go to a shop that sells them like an adult.

If I could give a negative 1 , I would .. this vape is absolutely crap . Don’t waste ur money!

Broken tank. Sent the videos/images to them and provided all the evidence. They agreed it needed replacing. I am now 6 months in to my complaint and it is still not replaced.
At first they will lie and tell you that they can’t find your complaint.
They lie and tell you it has been actioned.
They lie and say that they will escalate to managers.
They lie and say they will contact you.
They will fob you off with every single interaction you eventually get with them.
The warranty isn’t worth the paper it is written on.

Every single interaction I’ve had with them on “Live Chat” is slow and frustrating.

I love their products but their Customer Service and their Warranty on faulty goods means I will absolutely never buy from GeekVape again.

sent email as they sugested never got a reply acceppt them asking for a video of the problem pictures of box reciept ect sent all accept videoand they still wont sort it keep away from theese robbers

The address they provide you with to send your defective device back to is 2352 FOOTHILL blvd Oakland CA 94601
USA
I looked it up on Google maps and it’s an abandoned house with graffiti and boards slapped on it! What the actual fu*k!? And in the warranty they give you when you purchase their defective device says THEY will pay to ship it back. Now they want me to pay? What’s the scam here exactly? Are they switching out broken pieces from one device they were sent back (for free) and switching em out with working parts of a different device that someone else sent back and then RESELLING THE DEFECTIVE DEVICES BACK TO OTHER CLUELESS VICTIMS????

I have a geekvape b3 unit well the charger area won’t accept the charging plug so I can’t charge my vape please advise me on my options

I bought a GeekVape and after only a couple of days after purchasing the Mod stopped working. I reported this to GeekVape on the 16th May 2022 and supplied proof of purchase, picture of the box and video showing the issue. They agreed to send me a replacement. It is now the 23rd November 2022 and they still haven't sent me a replacement. Disgraceful service but I'm not letting this one go......

CUSTOMER SUPPORT DOES NOT EXIST.
I had a massive leak issue with one of their tanks. I just went and bought myself another one not really caring about the warranty. But after the problem was on the second bought item from them, I contacted customer support. They requested I take photos of the problem, and the scratch off number located on the back of the product box and pictures/video of the problem. I did that. Then they switch customer reps and say they don't know about it and ask to repeat the process. Now five different reps, and over 40 emails and they play the same game. I'm not even kidding at how bad they are, they honestly don't care one tiny bit about you and would rather send you in a customer service loop that is OBVIOUSLY meant to prevent you from getting any warranty replacement, or making the process so convoluted and repetitive that you just stop asking altogether. I would NOT purchase any thing else from here, nor would I recommend buying their products. If it were up to me, I would make them be held accountable and serve a massive fine and penalty, but it's not against the law to deceive people. Don't buy anything from them is all I can tell you. Remember, you were warned.

Oh geek vape. I'm shocked at the way you treat your customers. I've been a loyal GeekVape customer for year's. My last one lasted me many years and I had no issue with it. I became your number 1 fan. I bought a brand new GeekVape two months ago. From the start it had this "is this a new coil" issue but it was so random and rarely happened so I just clicked no and carried on. Now it constantly asks me, sometimes three times in a row, if there is a new coil. Something is really wrong. I contacted your customer service (I have the screenshots) and because I had so much faith in your quality, I threw away the box and am now out over $100. What's worse? You guys left me with zero resolutions and closed the chat before trying to help me fix this situation. Beware to your customer's, they will rip you off and not make it right..I will never buy your product again and will spread the word about you to every platform and person I know.

Scam company!
They don't replace damaged products even if they are within the warranty period.
Don't buy their products! The only way is to sue them as I did so you can get what you have paid for.

Terrible! I brought one of there vapes that lasted 2 weeks. I got in touch to claim on the warranty to get excuse after excuse as to why it hadn’t been sent. This has been going on for 2 months now. If I was anyone looking to buy a vape don’t bother with this company. Cheep Chinese crap!!

Order placed on October 4th. I was given the choice to have my order shipped from a USA warehouse via USPS, and this was clearly stated on the order confirmation page. Didn't receive my tracking info until the 16th, and realized the tracking was not USPS info but instead a BTD international tracking number. Looked up the BTD number and saw my order has just left China today, October 21st. NOT OKAY leading a customer to believe they're ordering domestically when in fact they're not. Will never order from this company again.

Coils are of poor quality. I have a Zeus tank which primarily uses Geekvape Z 0.2 coils. Used to have no problems with the coils but over the past several months it is hit or miss with quality. Buy a 5 pack of coils and 1, maybe 2 are usable. The other ones are garbage. Put it a brand new coil and receive constant “Atomizer Short” or “Ohms too low” warnings every other hit. Throw in the next coil, constantly spitting. It’s like I’m spending money on Russian roulette whether or not I’ll get a good batch. I’ve searched around the internet, I am one of many experiencing these problems with this companies coils. All these complaints and they still haven’t updated the QA and quality of their coils. I’ll be getting a new tank soon. One that I’ll make sure doesn’t use coils from this company.

Terrible service. Purchased my vape from a local store 7/27/22. As of 9/9/2022 it stop working wont turn on. Contacted the local store they told me to contact geek vape since I still have the 90 day warranty. After speaking to customer service and their "warranty department" via email. They stop replying back to my emails and when I write via chat on their site no one wrties back! After submitting proof of payment, picture of the box and video showing the issue! How can you offer warranty but dont honor it?? I will never get anything for this company ever again!!! You spend alot of money on the vape and juice and cant get a replace! Company is a JOKE and UNPROFESSIONAL!!!