GeekVape Arvostelua 

These people are a complete waste of time. I wanted to report a fault, spent an hour sending videos and photos, going round in circles.. he said he would forward all the info to the warranty department... and 3 days later i found out that he didnt bother. Then spoke to some one else and said it was fustrating that he didnt bother sending the info, and they hung up on me.

Comple @ssholes. AVOID.

Reply to Geekvape:

I have contacted you 3 times via your live chat and the result each time was the same. You hung up and close the chat window. Your response to this review is not genuine and looking at other reviews you just copy and paste the same response to everyone. It's the most appalling customer service I have ever encountered, rude, frustrating and made me feel like you just didn't care at all.

I'm disappointed same I bought a device not even a month ago told me it wasn't authentic go back to the shop where he entered the code and assured me it was they using every technique to avoid refunding dodgy vapes stay clear of this company !!!!!!

Same as everyone else going on a month or 2 n still no replacement mod. They said they shipped one to an address in Texas great except I live in Minnesota. Warranty doesn't have a number say it's coming from jersey or China no clue. Every time I reach them they say sorry plz call back in a week. Never again will I buy from them they r absolutely trash as far as support goes.

nothing but problems for the 3 weeks before i just threw it out

Battery cap gets worn out.
After 8 month it will not screw in or just pops out.
Geekwape dont sell the sparepart.

DO NOT SUPPORT THIS COMPANY, PUT THEM OUT OF BUSINESS. they absolutely will not support their warranty and unless you want to waste your hard earned money, just buy anything else but GEEKVAPE. They have now blocked me from chatting because I will not take their excuses of being patient after 6.5 months of nonsense and blaming other departments and still not replace my device, so now I'm out the money and no device either as I sent it back as noted below expecting them to honor their warranty. Bought an aegis last year, lasted almost 2 months, still under warranty so after dealing with the "customer service" nonsense (this part is a frigging joke so STAY AWAY FROM THIS PRODUCT), finally got a return authorization to an address in Cali (oddly enough appears to be an individual not a company). Ok sent it back as required with info emailed. That was 5 months ago, 6 weeks ago after requesting info finally got a response, first delivery was lost in mail, ok, they will resend new track info, yet to hear anything from them since not to mention a real tracking number for the supposed first ship. Just attempted to live chat again and was told repeatedly to hold for 15 mins. Is it the stone age or am I getting jacked around? The support call number never can hear me nor can I understand them and always ends the call without any assistance. No more buying these people's products please put em out of business.
Edit to Note the response 7 hours after this post. Nonsense auto respond to continue attempting to contact them as I've been trying to do for 5 months. Ha, clearly not an American company or consumer protections agency could deal with their nonsense

Took nearly 2 months and several emails back and forth with the company to get my items shipped. They lied to me several times and said "it will ship next week" until the items actually shipped 2 and a half months later.

The products are of very good quality, but l would NOT recommend buying them from this website.

Enquired over a month ago about potential fake items I received, I have emailed 3 times and received no reply. Absolutely rubbish customer service, you would think that they would care about retailers selling fake products and giving them a red reputation.

Thank you so much for dealing with my matter so swiftly. I'm so delighted to have received my replacement for geekvape mod. It came within 2 weeks, lot quicker then it expected (35 working days).

Brought 2 mod kits and both kits have packed up within a month !!!! absolute garbage

Ich hab die Geekvape Aegis Legend 2 Classic und kann mich bis jetzt nicht beklagen. Auch den Z Max Tank mit 0.15 Ohm Coils finde ich super!

I bought a brand new Obelisk 120FC and after getting it home I immediately noticed it was defective. The shop advised me to go through geekvape for replacement and it has been an absolutely horrible experience. First they told me everything was fine and a replacement would ship out. Then, about six days later, they emailed me saying no more 120FCs were available and they were going to send me a model that was not even closely comparable as a replacement. I negotiated with them over the course of at least a week and we agreed on a replacement that I didn't really like but at least it was rugged (t200 classic). It requires external batteries that I'll have to buy and doesn't have fast charging. Fast forward several weeks later and they have still not even shipped the replacement. It's been a month since I first contacted them. I spent $160 on the 120FC kit and it's a literal paper weight, won't even power on. This horrible experience is still on going. When I ask if it shipped yet, they tell me that it takes a month normally to get a replacement. Well, it's already been a month and still nothing has shipped. I do not recommend geekvape products. If you have a problem, they don't take care of you as a customer. Oh, and the issue I had with my 120FC, they advised me that it's a KNOWN ISSUE AND THAT IS WHY THEY'RE DISCONTINUED. I've suffered all of this and they knew it was a problem with that device from the beginning. I wish I could just get a refund at this point :/

So I love my geek vape, but I am on my third one in a year and a half. The charging pins keep breaking and they refuse to charge. Wish they were better built.

Same issue that most other customers are having - really poor customer service. Trying to get warranty replacements on 2 defective devices has been an exercise in futility. I like the devices, but the terrible customer service is forcing me to move to a different manufacturer.

After agreeing to send a replacement for a faulty unit in November after months of supplying evidence. The replacement never arrived. They sent tracking information that said it was delivered but after speaking with Royal Mail, it never existed. So 5 months later I'm still waiting for evidence or a replacement. I paid by credit card so next stop I'd getting them involved
Your reply again makes no sence if you read the review. The local post office was contacted and there was no record of the delivery. As the sender it is your responsibility to follow this up and get compomensation and resend a new one out

I have a claim that does not want to be honored. My vape is 35 days old. Phone number does not work, people on the live chat just kept knocking me off because they didn’t want to deal with the issue. I sent all the pics, receipt, etc and was told I would receive an email with a ticket number for my replacement, but nope never happened. I would highly recommend no one buy a Geek Vape, because apparently they don’t back their warranty, or have anyone that will talk to you! Never seen a company be so unprofessional in my life.

I purchased my aegis x 12-9-22 and at 3-4-23 I messaged support snot it not coming on sent everything required for warranty they said warranty expired I said no 90 days from purchase I still have 5 days they proceeded then offer me a Aegis l200 which is less then what I paid the aegis x is 90+ and the L200 is 65 they said it’s all they will give me for the warranty I’m heated I’ve stuck with geekvape for 2 years now I’ve gone through 5 geek vapes in that time I don’t get them then they want me to re send the sc and other pictures because they said the sc I sent is incorrect so I believe they are trying to hoodoo me what should I do

Sold me glass for a tank and the glass didn’t fit.

Got the t200 within a month the batteries started to drain too fast was told it needed updating but the firmware had been discontinued so no way of fixing the issue emailed several times just to be ignored stay clear of these clowns you will lose your money on their products

I have bought the Aegis X, L200 and T200. They claim they are almost indestructible and the L200 showed a video of being dropped off a roof and surviving, mine died falling out of my pocket. Now T200 just craped itself for no reason just out of the 3 month warranty. If they're so strong why 90 day warranty?