GeekVape Arvostelua 

I bought a brand new aegis 2 vape, I didn’t get an order number when I purchased it and I thought that’s weird but I ignored it. My vape arrived late and from the moment I got it does not work correct. Keeps burning my lips and barely any smoke gets out. I contacted support to request a refund and at first the guy told me it’s my fault that the vape is not working because I was changing the coil. I explained to him that I have not done any adjustments and that I just want a refund. He then said that he has forwarded my request to the Chinese store team and that I’ll get an email in 24 hours. After 4 days of waiting I hit up support again and spoke with Richen. He told me that a replacement request has not been set and that he has to escalate the case to the email department. What??

I explained to him my case again and told him that I want to speak to a supervisor and the guy said we don’t do refunds and closed the chat.

I purchased 12 of the new AP2 units as I was a big fan of the original Pod system. 8 of these have completely failed with the auto-firing issue that many users are now reporting. I have had a ticket open with the support team for 2 months!! I have wasted hours in their live chat which always ends with them hanging up!! They are totally unwilling to provide any kind of support!!
They are doing everything in their power to cover up this critical design flaw and are even continuing to sell units that they know to be faulty!! Let me be clear... THIS ISSUE IS DANGEROUS!! I have personally been burnt as a result of it and it was only by pure luck that I spotted the unit auto-firing before it burst into flames!! This company is knowingly supplying retail customers with dangerous products!! Not only should they not be trusted... they should be behind bars!!

In response to the recent reply: I have already sent this information to you 3 times!!

Recently broke a small piece on my mod, so I sent an email to GeekVape looking to purchase a replacement piece. I got no reply, so I called a few days later. Service rep was kind upfront but disregarded the description of the issue I stated to him and started going on about warranty. I again stated my issue, saying I was willing to purchase a replacement part, not looking for a warranty replacement. (I did break the piece myself, but it was simple plastic that could be replaced and work properly again). He said I had to go online and chat with a live rep. The first live rep stated he did not have a replacement part, you'd think the MAKER of this product had every single piece available right?Guess not. He then signed off and I was assigned a new rep that IMMEDIATELY closed my chat window and apparently blocked my IP so I could not open another chat window. As a customer service rep working for a big manufacturing company, this is unacceptable service and I will never be purchasing another product of theirs again. Don't waste your time, listen to the hundreds of 1 star reviews! It shows!

Edited to add side note: Who puts the warranty label on the paper of the outside of the box, when the information regarding the warranty is inside the box? My local vape shop took the outside sleeve off so there is absolutely no serial or warranty code present. Great idea.

I bought a AGIS Legend Mod from GeekVape(Nov 2021)within weeks it stopped working.

I bought another(March 2022)thinking the first was a ‘one off’ faulty one,the second Mod also suddenly stopped working within weeks of purchase as it was still within the 12 week warranty period I contacted GeekVape for a replacement.
To date, 3 months and numerous emails later to their customer service I still have not received a replacement.
My emails are no longer being respond to.
I would NOT recommend anyone purchasing from this company as their products and customer service are sub standard.
Rhian Appleby

Disgraceful company.
Just bought a aegis mini which leaked on it's first fill. Leaked before ever being fired. Now when fired it leaks oil everywhere. Also their coils have the shortest life of any coil I've used no doubt built on purpose like that to grub as much cash as possible. I'll be throwing this tank in the bin as soon as and replacing it with one that doesn't leak,which will have the added benefit of not giving any more cash to geekvape.
If elfbar or a elfbar type company would make their disposable vapes cheaper they would put this type of cowboy outfit out of business in short order. It's only because vaping mods is still cheaper than disposable but if that changes the likes of Geekvape will dissappear into the obscurity they deserve.

I reached out to customer service after purchase a defective item. it was still under warranty so it should have been easy. they took all my information and told me one was on the way but the color may not be the same. no biggy. here we are almost 6 months later and after having 3 different cs reps tell me the same thing im going to guess im not getting anything.
Extremely dissapointed. DO NOT BUY FROM GEEKVAPE ONLY BUY FROM A RETAILER THAT HAS THEIR OWN WARRANTY GEEKVAPE WILL NOT HONOR THEIRS.

I bought my L200 about 6 months ago. i dropped it once and partly broke its fall with my foot. The same part everyone is talking about has broken. i went to their website and used the chat. i jumped throught all the same hoops everyone else is talking about to be told that the warranty is only 90 days. i dont care about warranty, i just want to buy this £2 plastic part!

They say that they dont have any, i call BS.
There will be a place that has a bin full of these on the production line.

I did buy the same one again at £55 and the only credit i can give them is they did actually revise the part. it now has reinforcement sleeves to two of the screw holes and they now have longer screws. I upraded my old one temporarily with the new parts. it is interchangeable, you just need the longer screws and plastic support.

Theres no excuse for not supplying.

Edit after reply: and there you go. A weak part which has been revised by Geekvape. This shows that they acknowledge the flaw and that just do not care enough to make the part available forcing you to spend £55 on a replacement mod. For this £2 part I would pay £10 - £15 to make my otherwise perfect mod work again.
It’s a 2 minute job to swap, no skills needed and no risk.

EDIT (same day)- As you can see GV replied to my review. I appreciate how quickly they replied & I got my answer about them selling parts. They also said if I sent video & other info it could be fixed but after reading reviews I doubt anything will be done. Especially with warranty since I dropped it. Im going to raise review 1 star for at least answering my questions.

I got a Geekvape Aegis L200 kit as a gift last xmas. I was getting in the car & dropped it. I picked it up & the whole top, tank & all, was just hanging there by the silicone piece. So I checked things out. That small (IMO) of a drop shouldn't have had that much of a catastrophic outcome! Because of the plastic piece Geekvape used (should be metal) all 4 corners popped but all 4 screws still in the holes. I do understand that I dropped it though & thats on me totally. So I called vape shops & they dont sell just parts. So I contacted Geekvape to see if they could sell me that part. All I got was some generic message saying since I was the cause the warranty wouldn't apply to me. THATS NOT WHAT I ASKED! ALL I WANTED WAS A PLASTIC PART THAT I WOULD PURCHASE! So I just left the chat. After checking reviews this is a very common problem with L200 owners. I vape all day every day. I'm always doing something so I do drop my tanks. But both of my Smok T-privs took a beating & both still work! I dropped this Aegis L200 once & it's done! Now with that said, I loved this mod before this happened. It looked amazing! Easy to use, liked where the screen & button position were. For 2 battery it wasnt too bulky. The tank that came with the kit I love even more. Ya, the tank didn't bust when I dropped it! It works on my old T-priv. So save yourself some $$ and just buy the tank, buy a better mod that can withstand a single drop! It's just something that happens a lot with many vapers! Believe I will be returning to Smok or doing more research to find a mod that can handle me! The price tag for the L200 is not worth it!

This company is only getting getting one star due to the pure fact that I have to give one I brought a geek vape legend Agis of Amazon on the 1st June when received this it did not work got in touch with geek vape technical support after going through loads of chew with them they advised would replace under warranty still have not received replacement the company is a joke poor customer service every time you make contact with them they change the goal posts absolute joke they take money under false pretences their vapes are faulty and the warranty they provide is worthless as they don’t send replacements avoid at all costs

I wouldn't even give 1 star but I had to!! They sold me an RTA that would not work at all no matter what build I used as far as coils. I contacted them and was told by numerous different individuals through email that they were going to replace it and asked for all of my contact info and personal info so they can make a ticket. They never came back with a ticket # and i would then email again asking for the same person i spoke with "Jane" and every time i contacted them and gave the # or the customer complaint they would ask for the same pics, videos, product codes, pics of the product and back of box and receipt. I would go through about a week or two of emails back and forth until they asked for all of my info and i was told they would be sending a replacement out. Then a month or two went by without any replacement coming in the mail so i would email them again with the same info and they would want to start over from the beginning. So after about 11 different names of people that I went through the entire process with and was told by at least 9 of them that they would send a replacement I STILL haven't received any refund or replacement for the $48 RTA piece of junk they sold me. EVERYTHING about this company is horrible so save yourself the hassle and go elsewhere for your vaping needs. Worst EVER customer service, worst EVER quality. DO NOT BUY DIGIFLAVOR or GEEKVAPE products. They are the same company and they are HORRIBLE and UNPROFESSIONAL SCAM ARTISTS.

Great product and great vape all around very impressive on build quality.

Do not buy any GeekVape products because you risk having to deal with nonexistent customer service.

In February, I ordered a Geekvape Z RTA, which advertises great bottom feed.  However, the RTA didn’t come with a bottom feed pin, so I contacted customer support.  No worries, the unit was under warranty and I would be sent a new one and I was issued a warranty claim number.  A month later and I hadn't heard anything, so I called CS.  It turns out that the original CS personnel neglected to give me the information on returning the original unit, which had to be shipped at my expense.  I returned the RTA and wait two months, but nothing.  In early June, tried calling, but the phone number is out of service.  I briefly managed to get someone on live chat, before being disconnected, and was told that my claim would be processed by June 16.  June 16 comes and I hear nothing.  CS tells me that my claim has been processed and would be shipped in a week, but two weeks later, still nothing.  Now phone is out of service and live chat no longer is working.  Replies to my emails only say that they are checking into it.  I'm now out the original RTA, the replacement, and the shipping costs.

It is the second device I buy from geek vape and the second time I have the same issue with the battery lock being impossible to use. It just keep jumping when you try to lock it.

Regarding the price and the fact this issue happen after less than a month of use, I would recommend this product at all.

Bought a geek vape (normally I buy Apire, and let me tell you, GEEK VAPE is TERRIBLE!!!!!!!!! The thing gets so hot, even at 15 watt, at higher wattage it burns my lungs, the air mixture adjustment is a joke (it gives no resistance), and you can't get a full draw. Also, there's juice in my mouth from this thing. And what's with the HUGE nozzle? A ridiculous product, never again.. Oh, and GEEKVAPE, spare me your canned "IM SORRY" reply. Just go away!

They act nice on here like that they care then don't follow up, same scam type stuff they do if you have any issues. I even mean day one issues. I don't blame it for being hard if you've had the devices months but wasn't my case. I gave them a chance for me not to charge back and contact my sources. They never did anything or attempted to fix it. There will not be any more chances. The product would be best in business if they didn't have the worst customer service I've ever dealt with. I've owned over a hundred mods so I've dealt with many, 20 of them being geek vape.

Absolutely horrific customer service. I'm an avid long time vaper and have been a loyal, dedicated supporter of the Geekvape brand / products. I purchased a Geekvape L200 and the fill hole seal on the tank broke. It cannot be repaired and their is no replacement seal available as a result. I reached out to their customer service via the online chat and after lengthy communication, was promised that I would immediately receive an email whereby they would resolve my issue with a replacement. No such email arrived. Then, I reached out to them via their customer service email link support@..., NO response. I just tried to reach out to them again via their online chat and was hung up on 3X! Very upset as I had thought they were an outstanding company with exceptional products. Time to switch to another brand as they obviously do not support their loyal customers should they/we have an issue. Disgusting and all over a tank seal!!!! Shame on Geekvape!

I purchased a geek vape mod and it completely died within 30 days of purchase. It took a week to actually get a service order. I shipped the unit back to the provided address and they now state it was never received. I will be looking for a different brand and will issue a buyer beware. Customer support is terrible.

Pues la verdad que el trato al cliente es perfecto y me a encantado la preocupacion del trabajador y por lo demas hay que decir que me regalado las baterias para el vaper gracias por vuestro servicios . el vaper va de escandalo

Update 20220917 After 9 months I finally got my Aegis mod replacement and it got here 2 weeks before I move. changing from 1⭐ to 3⭐. Thank you GeekVape

I have been waiting for a replacement Geek Vape Aegis since December 2021, now it's July 2022. I contact almost monthly to check on status and I get the same response still being processed. This is ridiculous GV, I get covid delays but this is ridiculous. I have only ever bought Aegis and now will never again.

UPDATES

Aug 15 2022: geekvape sent a request on trustpilot for my return/warranty reference number. I sent it but have not heard back and not received anything still.

Sep 4 2022: tried customer support chat 2 more times. every time they say they're new and are clueless and system isn't working for them and we'll get it to you soon. I also emailed them over a week ago and have yet to get even an inquiry received email. This company should just shut it's doors. YOU SUCK GEEK VAPE

Sept 5 2022 1145pm: I emailed again and left a review on their FB page 4 Sept at 12am. they emailed me at 2am saying my mod has shipped w/ a usps tracking #. checked # and "Label Created, not yet in system". we'll see what happens first, my mod gets here or I move.

Sept 9 12pm Still cannot track via any link or number they sent.
Tracking Number: *****
Status Label Created, not yet in system

I bought a geek vape about 3 months ago and the battery was dodgy from the get go not holding its charge and being fussy about which chargers would be effective. I only had it a few months and now it's died all together. Don't waste your time or money